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Troy Built


3 Reviews & Complaints

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Poor Product
Posted by DKR1972 on 06/25/2008
MADISON HEIGHTS, MICHIGAN -- I purchased a lawnmower last fall from Lowes. It was the brand Troy Built. I used it 6 times and then it died. I call the 1-800 # on the sticker that was on the lawnmower and was directed to a service center. When I saw how many lawnmowers, especially "Troy Built" I was concerned. Luckily, the repairman was honest and told me the lawnmower wasn't worth fixing. Apparently, the crank shaft was bent and possibly a blown motor. I believe the product is poor quality because I have owned other lawn mowers that have lasted 5 to 10 years cutting the same lawn and all of a sudden this one only last 6 up to uses. When I called Troy Built about the Warranty the first thing the recording states is that if the crank shift is bent or broken the warranty is void. It's as if they know ahead of time this will be a major problem.

I do not know a lot about lawn mower just my previous personal experience. I guess in this case the phase "They don't make things the way they used to" really fits. No more Troy Built lawn mowers for me!
     
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Posted by Hugh_Jorgen on 2008-06-25:
I ran into the same situation with a Sears mower years ago - usually, a bent crankshaft is a result of hitting the blade against something - a big rock, a tree root, the edge of your driveway.

All the engines out there are made by a handful of manufacturers, no matter what brand is on the mower. And they will all bend the crankshaft if you hit it against something hard enough.
Posted by Slimjim on 2008-06-25:
Wow, outside of what Hugh said, a crankshaft busting on one of these simple engines almost always is from hitting something. I will say, I bought a Troy Built Weedeater that has the changeable tool head (pruner,edger,etc.), ad I think the thing is junk. Always runs like its loaded the plug and the line feed design was so bad, I had to by an aftermarket head just to get it back in service.
Posted by Anonymous on 2008-06-25:
Jim, it sounds like you didn't read the owner's manual, they're pretty explicit on how to operate and what the warranty covers. Consider that.
Posted by Slimjim on 2008-06-26:
How do you figure there rick? What in the owners maunal, outside of the gas mixture which I have coorect, discusses why it bogs when you rev it?
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Pony Troy Built Mower/Warranty
Posted by Foolishbuyer on 04/01/2009
ROCKMART, GEORGIA -- My son purchased a pony troy built 42" mower for me last year from Lowes. He also bought me the warranty for this mower. I have tried six times since last May to have the warranty people fix my mower belt and pulley which fell off on the fourth mowing. Ate the belt and lost the nut and washer. to date and after having called the Manager at Lowes Store in Cartersville, Ga. I still have not gotten my mower fixed. It costs me 325.00 last mowing season to have my yard taken care of. I have a heart condition and am unable to push mow my yard. I am 62 years old and the purpose of my son getting this mower for me was to save my health. All Lowes seems to have an interest in is the money up front and no service and the warranty service company that handles the Troy Built products for Lowes doesn't care either.

So what should I do about the loss of money and the fact my mower still isn't working? Brand new without 15 hours on it.
     
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Posted by anthony2009 on 2009-09-04:
When you buy a product like that from lowe's, it ususally comes with a 1 or 2 year MANUFACTURER'S warranty, which means if you call the manufacturer, they will reapir it for you.


I work at lowe's and i will be the first to tell you that the manufacturer's warranty SUCKS.

I would call the store and DON'T talk to the store manager. Talk to the person in seasonal. Tell them that the mower you bought was defective and that you would like to replace it. If you paid with a credit/debit card, they can probably do a transaction over the phone and deliver a new mower to you for NO charge!

That is what I would suggest to the store, personally.

GOOD LUCK!

Oh, and the sooner you do it, THE BETTER.
Posted by pingorge on 2012-06-04:
Sorry about your Troybuilt POny, I also own one and have posted twice I have named the mower moneypit as I have spent many dollars in repairs
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Troy-Built Basic Design Flaws
Posted by JP07 on 02/22/2009
ALABAMA -- The Troy-Built Bronco riding mower/lawn tractor which I purchased last fall at Lowe's has what I believe to be basic design flaws.

This $1300 mower requires an optional mulching kit in order to mulch, rather that bag, the grass. The kit is difficult to install and does not work as expected. Instead of being mulched and disappearing into the lawn, the grass is laid in a narrow row at the center of the cutting deck. A second pass or hand raking is necessary to disperse the grass.

The mower digs into the lawn when I turn or when I cut on a slope. Leveling the deck and adjusting the two cutting deck wheels has not corrected the problem.

The lever that engages/disengages the cutting blades is located at knee height for a 6' man sitting on the mower. When disengaging the blades, the strong spring action forces the lever into your kneecap with significant speed and force. The blow is strong enough to bruise or even injure the kneecap.

About 6-weeks after the purchase, I contacted Troy-Built via email. I explained the problem of the blades digging into the lawn when I turned the mower and asked for advice on correcting the problem and also asked if warranty would cover taking it to an authorized repair dealer to be checked out.

The reply was " First check the conation of the working parts . . ." Then if all parts were working properly, they suggested buying two optional "anti-scalping wheels" for installation on the cutting deck. Regarding the warranty, I was told that it would cover any parts that had to be replaced, but not any adjustments that were necessary to correct the problem.

I question the fact that I have to spend additional dollars for optional equipment to mulch or to keep the mower from scalping the yard. I feel that a brand-name mower in this price range should be engineered to do these things out of the box.
     
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