I went to my local Tuesday Morning to purchase a special sale item. There was a mirrored table with a "hold" ticket on it and nearby was the mirrored nightstand that I wanted. I carried the heavy piece to the register to pay for it only to be informed that it was on hold. I noted that there was a ticket on the table but not my item. I was advised that someone had called the day before to place both special sale items on hold. There were only 2 items available in this store and it only took a phone call to make them unavailable for the weekend, the sale period? Their policy is 24 hr. holds but since a time was not noted, it was on hold for Saturday and Sunday. First, there was no ticket on my item and second, a phone call should not be able to reserve the only sale items. I placed a call to Corporate but had to leave a voice mail. I have yet to hear back from them.
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Posted by union on 2007-04-09
REDWOOD CITY, CALIFORNIA -- Beware of purchasing some products at Tuesday Morning. While the discounts are often good, the merchandise may not be. No returns are allowed after 45 days and you are dependent on the manufacturer for replacing defective products because Tuesday Morning sells close outs and does not back up what they sell. The electric blanket I purchased failed after 3 months and I must mail it at my expense to the manufacturer for replacement - I believe from the phone conversation with the manufacturer's customer service that Tuesday Morning had some awareness of the potential for defects in this discontinued merchandise. 45 days is too soon to refuse to give refunds for electronic products which are intended to be usable for years.