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Horrific Customer Service, Poor Quality Clothing
Posted by on
I've ordered from Tulle a few times and loved what I bought. I recently bought 2 dresses, received them on time and everything fit great - loved what I got! One of them I hung with the tags still on in the closet for a week to save for an event. When I took it out to iron before wearing, the fabric MELTED under the iron. I had it on the lowest setting b/c the material is synthetic. I couldn't believe it! I emailed Tulle right away and they refused to take back the damaged dress even though it was still within the time frame to return it. I emailed them 3 times and they refused. I even asked to exchange it for a new one which I would have dry cleaned rather than ironing or washing. But no! So, they sell POOR quality clothes and don't stand behind their product.
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GlitteringFirefly on 03/06/2010:
Do the care directions on the dress say not to iron it? If so, that could be why Tulle4us refused to refund it.
Anonymous on 03/06/2010:
"So, they sell POOR quality clothes"

It's not a poor quality fabric if it melts under an iron. Not everything can be ironed.

Depends on what synthetic fabric was used. Not all synthetic fabrics can be ironed and can, in fact, melt under the heat no matter how low you set the iron for.
Or, if you place an ironing cloth over the garment... that's usually what's done with synthetic fabric when you need to iron it. That way, it doesn't directly take the heat and you can still get the wrinkles out without harming the fabric.
Was your garment rayon, acrylic, nylon, acetate? It matters what it's made of because not everything can be ironed.
Did the clothing come with care instructions?
Anonymous on 03/06/2010:
What did the care tag inside say about ironing? Unless it stated it would stand up to ironing or heat in the dryer, you basically damaged it. That is not poor quality. That is abuse and no, they should not refund.
Anonymous on 03/06/2010:
If the garment was made out of acrylic, or acrylic and something else, like the one dress I found on the site that was close to the price of $70 bucks... you cannot use the iron directly onto the garment.

1.) You must first turn the garment inside out, as you will get the best results for ironing anything with acrylic in it.
2.) Place garment on a flat surface, preferably the ironing board.
3.) Take room temperature water and dampen a white wash cloth. Don't soak it down, just dampen it.
4.) Place the dampened cloth onto the garment and press the warmed iron (on the lowest setting) onto the cloth. Avoid ironing the garment directly as this will cause irreparable damage in some cases. Rather than moving the iron back and forth as in typical iron motion, lower the iron and then lift. Once you have covered the entire area of the cloth, you can move the cloth to a new area and begin again. Repeat on the other side of the garment if necessary.
5.) Once you have completely ironed your garment, hang up (not on a wire hanger) or fold.

Acrylic can never be ironed with direct heat as it will melt and stretch... even at the lowest setting.

PepperElf on 03/06/2010:
bkk - kind of like the navy dress whites. you can at least use the lowest settings but you still have to do it inside out mostly. and through a towel is best.

I have seen sailors melt their dress whites.
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Horribly disappointed in the poor quality
Posted by on
I bought 4 coats from them. The quality is HORRIBLE. My husband is not a big man and he couldn't even get his arms through the very narrow coat sleeves. Plus the men's coats came with womens-oriented zippers ( i.e. zipper pulls on the left not the right). The photos showed coats that looked to be high quality wool material but the actual coats were made of a thin felt material (like I'd expect could be found in any Kindergarten art supply box).

The coat I bought for myself had very strange proportions. the jacket was a size medium, but the sleeve length was WAY longer than any coat/jacket I've ever owned.

Bottom line: the quality of tulle4us.com clothing is very poor. The cost was very affordable...until I realized that everything I bought would be unwearable.
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Anonymous on 03/02/2010:
I have 18 pairs of shoes, all ranging in size from 5.5 to 7. Depending on the style, I can and do fit all of them. Sorry you are not happy, but not everything will fit you the same way. Different styles and materials come into play. And the way it 'looks' has no bearing on fit.

That is why you should try it on first. Just return them for a refund. There is no need to write a complaint because it doesn't fit you. Not everything will.
Anonymous on 03/02/2010:
Agreed, LadyS.
That's the chance that you take when buying online as opposed to doing it in person.
I just don't get it. If people would log off of their laptops and realize that there is life outside of their den, the world would be a much better place.
Anonymous on 03/02/2010:
I just looked at this website..I do not see any men's clothing at all. It is all women's....wait...I found 6 pieces for men. 6...made of polyester and cotton....
Anonymous on 03/02/2010:
"Plus the men's coats came with womens-oriented zippers "

Are you sure they have men's jackets? All I saw were women's. Might explain why the arms were narrow and the zippers were women-oriented.

"The photos showed coats that looked to be high quality wool material but the actual coats were made of a thin felt material "

What it looked like may not have been actually what it was made of. Did you click on the jackets to see what fabric was used or did you assume what it would be based on the picture?

Anonymous on 03/02/2010:
BK, I found 6 men's items..5 coats and 1 sweater. ALL were made of polyester and cotton. Nowhere did any claim to be made from wool. The OP assumed and lost.
Anonymous on 03/02/2010:
Ah ha! No wonder I was just seeing women's things. Because Tulle is just a woman's store.

"Designed for the young woman to facilitate an everyday fashionable wardrobe, Tulle delivers style that is hip, funky and feminine."
Anonymous on 03/02/2010:
Well, actually, LS... I clicked on one of the jackets and it said it was polyester/wool.
Anonymous on 03/02/2010:
Too funny. Let's hope the OP's husband dooesn't find this out!
Anonymous on 03/02/2010:
Crap...I missed that one...was it the blazer? I didn't look at that one as it didn't have a zipper and the OP complained about the zipper.
Anonymous on 03/02/2010:
LS -- it was a double breasted pink plaid coat.... sold out. It had buttons on it. I was just randomly clicking on items to see if they said exactly what they were made of. But, pictures can be deceiving. Probably why I don't shop online for clothing. I'd rather be able to try it on and I have weird measurements.
Anonymous on 03/02/2010:
OK..I didn't click on the women's. only the men's as she complained about the fabric and the zipper on the men's coat..so that is how I missed it.
Anonymous on 03/02/2010:
There are no men's clothing, LS. It's only a woman's clothing store. Some of those models or mannequin's look kind of manly, but Tulle is not a men/women's clothing store... just women's.
Anonymous on 03/02/2010:
BK, click on SALE, and view all...toward the bottom of the page is 6 men's pieces...5 coats and 1 sweater.
Anonymous on 03/02/2010:
Ah, I see.

Then they need to change the "about us" part to reflect that there's "men's" or metrosexual clothing.

"Designed for the young woman to facilitate an everyday fashionable wardrobe, Tulle delivers style that is hip, funky and feminine."

There's 2 more stuck in the middle of the "sale." A men's fisherman collar cardigan and a men's targan plaid mick coat.
Anonymous on 03/02/2010:
I think maybe the men's pieces were a special offering since this is a woman's store. Double check me on the men's pieces but I think they are all either polyester or cotton, not wool.

Still...buying men's clothes off a woman's site should tell you that they are probably going to be more feminine fitting than manly. I wouldn't have bought them.
CrystalSword on 03/02/2010:
I had extremely good luck ordering winter jackets and coats online. Got one for hubby this year and he's extremely pleased with it....except that the zipper is geared for a woman...its a unisex jacket, suitable for either. His was from FourCorners.com

Last year I bought two jackets from Lane Bryant online and OMG....I am still using them, both are in near new condition and are about 16 months old. I did have to have the leather-look vinyl jacket repaired where it came apart at the corner of the pocket but that was not what I felt was a defect....the use of a seatbelt while wearing that jacket caused it, and it was in the seam and easily repaired at the dry cleaners....cost me about $8 to get it fixed. That jacket is hooded, retailed for $99.99 and I actually paid $18.99 on their clearance page....and the fake fur dress jacket I bought at the same time had retailed for $179.99 and I picked it up for $19.99.....so I got two very nice winter jackets for under $40 and they have served me well. I now use a lighter weight fleece jacket for when I am driving, its not as bulky, easier to move in and just have a heavier jacket with me in case I need it.
Anonymous on 03/02/2010:
Mick coat -- polyester/wool, but it looks really flimsy

single breasted coat -- polyester
twill blazer -- cotton
brushed canvas jacket -- cotton

The other stuff is just sweaters and OP didn't order sweaters.

Just the few pieces of men's clothing they offer, they look pretty feminine. But, that's just my taste... could have looked fine to the OP.
HarrySimmons on 10/09/2010:
Whose idea was it to buy coats online anyway? I don't trust Armani with my size, how can you trust an online site with it? :S
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