RALEIGH, NORTH CAROLINA -- I purchased my first set of TV Ears a couple of years ago. I immediately complained that the ear buds hurt and was told to call back in a few months, and they would provide new improved earbuds that they were developing. I also complained about static and was told to turn off all the lights in my room to improve reception, which I did, but still had crackling sounds. I did call back in a couple of months and was told that the person who gave me the previous info had been let go and that what he told me was not true! I was asked to return my set and sure enough, there were several technical problems. I was provided with a new set.
Within a short period of time, a month or two, one of the arms snapped. I called again and was told they were having quality problems, to send the setback. And they would replace it, which they did, except they did not send priority mail as requested and they had an incorrect spelling of my address. (UPS looked up my name because they couldn't find the address on the package and delivered the set to my OLD address. I had to track down the package and personally go and pick it up from the owner of my previous home!)
All was well until about 14 months after receiving the replacement, and now both arms have broken off. Let me clarify, I am in my 60's and take very good care of my possesions. I still have many things that I received as wedding gifts 45 years ago! I called TV Ears, and they basically said "Sorry, you have to buy a new headset. Warranty is only for one year." Once I pay for shipping (again) and tax, this will come to about another $100.
My complaint is that the headset is very flimsy and it appears to be built for planned obsolescence. I can't afford to keep buying new (refurbished) headsets every 14 months. The sound quality of the product is fine, but the quality of the product is not. I am currently looking for another brand of wireless headset. One that will stand up to daily use and not fall apart! I would not recommend buying this product due to the poor quality of the materials used on the headset.
RESTON, VIRGINIA -- First I had problems fitting the headset "just so" in the cradle so it would charge correctly. Then I noticed that they became very uncomfortable in my ears after about 30 minutes. Finally, after months of a bad connection (where I had to tap the circuit in the bottom of the headset until I heard sound), my TV Ears suddenly ceased to function. Now all I hear is static when I switch it on.
I wonder how often this has happened, because when I call 1-888-TV3EARS or their HELP # (866-611-9944), the greeting I get is "MAILBOX IS FULL." And I wouldn't be so foolish as to pay the company $99 (per their "Lifetime Service Guarantee") for a new TV Ears System-- only to be faced with the same problem later on!
CALIFORNIA -- I have been looking for a wireless headset for my father, who is in his 70s, to use while watching TV. I had been looking at a few online, and didn't really care for the bulky design of most of them. I stumbled across TV Ears, and after looking at some online reviews decided to purchase a set for him.
The headset itself is plastic, and wears like an old style airline headset, hanging down. It has foam earbuds, which are changeable. A transmitter is connected to the TV and plugs into the wall, this is also the charger for the headset. The headset has an on/off/volume switch built in.
The transmitter attached easily to his TV, and after a few hours of charging he was using it. This has greatly improved his enjoyment while watching TV. He is able to hear, without having to crank up the volume on the television. Silly as it sounds, he no longer falls asleep while watching TV.
If there are any drawbacks, it would be the headset has to be placed in the transmitter just right to charge. There are lights on the front so you can see if it is charging or not. Also, it is an IR device, and relies on line of sight to the transmitter, so if you happen get up and move around, you can get some static.
TV Ears also advertises that their original set works at movie theaters, per the ADA. We haven't found this to be the case as yet, so would recommend you check with your local theater to see if they support this particular device. I was so happy with the first purchase, I purchased a second set for my TV, for when he visits. You can purchase them from TV Ears website, or online retailers like Target, Amazon or Costco.