DALLAS, TEXAS -- Time Warner took over from Grande to provide phone service. All tenants were asked to go to a meeting on 8/14/12 and I was there. All tenants were required to call in for service on 8/16 or 17 from 11am-7pm and I called at 11:20am on the 16th to ensure I would be one of first tenants to be hooked up on the 30th.
On 8/28, a Supervisor called to say they had trouble porting my phone number ** on 9/7/12. I told him the 7th is when they are to change out the Internet and they are to change out my phone on the 30th and they have one digit incorrect. He said "okay I have it now". I asked how they were able to call me with the incorrect phone number and he said he called that number which was my contact number; so I said to make sure he has the correct number and that it will be on the 30th of August and he said someone will be there definitely between 12-4pm.
On the 30th, Grande did the jerky thing and cut off all phones at 10am. I went to the bottom floor and caught a Time Warner installer and said I had no phone and could they install mine immediately. He said they had to go in order. I called customer service to see if they could move me up and they said they can't but it would be done by 4pm. At 5pm, I called customer service and they said someone changed it to install by 9pm, so she will send over an installer.
The installer said he was ready to install around 3pm, but notice it was changed. He lined up my phone on a Time Warner box and then said he could not get a line. I asked him why and he said it has to be turned on at Time Warner. I called customer service and he said he will work on it, he just has to open a port and Grande was delaying, but he will have it turned on shortly.
My Internet quit working and I booted and rebooted and finally called Grande. I told Grande the problem with the phone and they said Time Warner requested the 7th of Sept. I told him I was the owner and I request today, but he said they have to follow rules and they need the paperwork from Time Warner. BTW, the trouble with my Internet was the incompetent installer put the Internet through his box too, which was dead and would be until the 7th. Around 8:30, after more phone calls to Time Warner I finally spoke to someone who said she sees the problem, but they have to wait to call Grande at 8am the next morning.
At 8am I call Time Warner and said they have to call Grande immediately to get my phone line and they said np. Finally at 11am, I ask to speak to a supervisor and I told him all the problems and how everyone has been blaming Grande, but here are the facts. He says that he sees all the mess ups and acknowledges it is Time Warner's fault, but he still can't do anything until the 4th. Here it is almost 4pm and still nothing is done. I am in a business where people call me and for almost a week now they are getting busy signals.
NEW YORK, NEW YORK -- I am being swindled, intentionally misled and am writing this letter under protest. Since November of last year my online bill has been $155.00 but when we get it by mail, it is $200.00 because I am being charged for the same two movies and 411 calls over and over again. I have been calling Time Warner Cable since November of last year, all they give me is the run around. In February I was told I was being billed 39.00 a month for 411 calls and for calling TWC to inquire about my bill. Time Warner and their reps said their digital phone service calls can be to anyone, anywhere, anytime and any number.
The representative said she would credit the charges for the 411 calls to my balance. It never happened. I complained to Mr. ** by email and post on 03/30/10 at 11:27 AM. He, nor has anyone else, seen fit to call or write back. I called on the 19th of April 2010, and made a payment arrangement for $209.00 on the 30th of April. Today, April 27, 2010 I came home to find my services had been shut off. I called TWC, the representative said he was looking at the agreement. But because they had already shut it off, he would have to make another agreement for the 7th of May for $389.00.
It's not right nor is it fair that I have to pay another $200.00 dollars because they breached the agreement. I will not have $400.00 in 10 days. Besides it is they who owe me $278.00 for double-charging two movies and for the same 411 calls over and over. He said the 7th is as far as he can extend it. Then he pretended to investigate the bogus charges on my account. He claimed that the representative who told me she would credit my account for the 411 calls failed to notate it but he could credit me $15.00 without making a notation on my account.
What the hell is $15.00 when they have cheated me out of $278.00? I've heard this same lie from them a time or two before. Time Warner's business practice of ripping off customers because they hold a monopoly on the market need to be investigated. I'm asking you to help rectify this situation.
On the morning of 10/30/09, I started calling Time Warner at 10 am to inquire about their packages, prices, etc. To make a long story short, I was basically on the phone all day, until around 7 pm -- just basically trying to get the same answer from 2 people on ANY question. Over the course of the day I asked several questions, and never once got the same answer from any 2 people on any question. These were not esoteric questions, mind you. They were questions like, "When does this special offer price end?"
Several representatives said that it ends tomorrow -- Sat. 10/31 -- absolutely positively. Several others said they didn't yet have an expiration date. One even said she'd call me a week before it expires. Other question was what is the penalty if I cancel (same problem). I even then started speaking to supervisors, but didn't do any better with them. I won't list my other questions & the conflicting answers I got, but suffice to say that the day was really bad. My blood pressure was way up, & I felt at the end of my rope with frustration.
Unfortunately, Time Warner has a monopoly on cable in my area & to keep my current phone service from Frontier is more expensive so I don't know what I'll do. I thought cable companies weren't allowed to have a monopoly -- what happened to that??
UNIONTOWN, OHIO -- Wow, it's not like the old days, is it! Wait time for repair service is at least 45 minutes holding on the phone for an operator; when you finally get through, it's 2-3 days before someone comes out! If the machines says they'll call you back, leave your number, no one calls back. All calls go through Cleveland, OH; I don't live in Cleveland! One guy only works inside the house, 2 days later the other guy came to fix the outside line. *****BEWARE OF THEIR PHONE SERVICE SPECIALS***** How do you get help if your phones go down, plus your cable and internet?