Worst customer service ever. Supervisor Irvin employee Number 4759, is rude, will not listen and had the nerve to call me a liar in not so many words. When confronted with his comments, he claimed he never call me a liar and he would never call a customer a liar. When asked to get the contact name and number for someone higher than him, his stated that he was his own boss. I said I wanted to speak to his boss. He said that he was his boss and every time I called in and asked for a supervisor, I would only get him, because he was the highest I could go. Man, he must really think that I an stupid!!! A couple of minutes and a google search and I have a couple of numbers. The number for Customer Care Advocate in the Time Warner Cable Office of the President: 212-364-8300. Or call Barry Rosenblum's direct line: 212-598-7389.4 Replies - Latest reply on 05/10/2010Add reply
Service Disruptions Tactics
AUSTIN, TEXAS -- I have had serious service issues with Time Warner Cable in regards to HBO
On at least three separate occasions, Time Warner Cable has deliberately turned off regular HBO service at my apartment ... read full review1 Replies - Latest reply on 02/23/2010
Audio problems and digital breakdown
STATEN ISLAND, NEW YORK -- When listening to a station the audio is very low. Then when a commercial comes on the audio is through the roof!! Having worked in the industry I know the problem is in your head end. I've destroyed ... read full review26 Replies - Latest reply on 06/22/2009
MCKINNEY, TEXAS -- I had a horrible time getting correct installation date. I had to change date and called in but they could not even find order in McKinney tx I had a confirmation number but still had to redo order. I set up installation and two guys came out and set up cable TV. After they left I tried to turn off TV with remote. It made a horrible sound. I called back to technician and he told me to turn off TV manually I touched box and it made a loud sound and the tech heard it over phone and told me not to touch anything someone was coming out to change box. the next day white spots started showing up a few each day until my TV was not viewing I called time earner and they sent a representative out to check my TV and said he would pull the first cable box in warehouse that was first installed. I got a registered letter from this man and he said cable box was ok and time Warner would not be responsible for my destroyed TV.Add reply
Timer Warner Fraudulent Billing
LOS ANGELES, CALIFORNIA -- This is the worst company I have ever had to deal with. They double
bill you and than when you call them on it, they try and confuse you. . .
I get a monthly bill for $48.00, Pay it on time and I am ... read full review4 Replies - Latest reply on 01/21/2011
FLOWER MOUND, TEXAS -- We have had Time Warner Cable and Internet service since they bought out Comcast in our area. The service is outrageously bad...it goes out more than once or twice every single day, usually for about 2 minutes at a time but recently, it has been going out more often and for longer periods of time. They make it very difficult to complain to the company online, assuming you can be online long enough to file a complaint and on the phone, they give you very few options and you can never get a supervisor or answers. Today is a football Sunday and it has gone out over 12 times for 2 to 35 minutes at a time.
That is TV Cable and Internet. They absolutely do not care. They are good at billing but do not deliver the paid for service. We should be thankful they are not our electricity/utility provider.
NY10019-8016 212.484.8000, NEW YORK -- I'm Writing About personal Information that is being released About A name of A certain
Individual . On the Time Warner Company Package deal In the South County Of
Orange County, CA Their have been threats And the well being of Persons not involved
In certain Criteria That is being discussed. Names of Companies And Actors Have not Been
Disclosed. Id like further Action taken to resolve this Problem
Bait and Switch Bundle?
Called TWC Oct 5 2010.
Currently subscribe to TWC Digital Cable TV.
Wanted to bundle Internet+TV.
First person I spoke with looked up bundles and found me eligible for a $69.98 Internet (10MB ... read full review2 Replies - Latest reply on 10/05/2010
Channels Removed Without Notice
CALIFORNIA -- I have had basic Broadcast services for over a year now. I lost eight channels just in one afternoon yesterday, clear out of the blue! Called Time Warner and they told me they gave me advance notice ... read full review5 Replies - Latest reply on 08/02/2010
They double charge
KANSAS CITY, MISSOURI -- TWC used to be fairly decent to deal with. I had set up a 2 step payment plan. I received money early and called and asked if I could pay the first payment EARLY and was told of course. I asked if I ... read full review
CHARLOTTE, NORTH CAROLINA -- On January 27th I called Time Warner to hook up cable, the internet and a phone. customer service said it would be 89.99 a moth for all three for 12 months. The next day the tech showed up @7:50 for a 8am appointment, that was nice, but said that I was only getting cable and the internet.
1 Replies - Latest reply on 02/10/2010Add reply
I called back to customer service and they say I never ordered that and the is no special for that at this time. BUT it was advertised on line and on T. V. now they want me to pay 123.85 a month.
When I called about this reconnect charge they said it was because a previous tenet had there cable cut off. What the heck does that have to do with me. I never had Time Warner till now.