At approx. 9 pm PST on 3/4/2012 ordered by phone the CD offer.
1 Replies - Latest reply on 03/07/2012Add reply
Called at 8:30 am PST wanting to cancel.. There was a long wait followed by "NO cannot cancel", then an ongoing product list of offerings, i.e. Trip to Orlando, Disneyland, Cruise, As I kept informing the gentleman that I did not want to purchase anything, he kept on it. Said finally he could not cancel the order as it was already at the shipping point, (less than 12 hours on a Sunday!!) He did offer me a 20% discount. That never happened. Again he went on offering me different deals. Did not understand what NO meant. Very pushy Sales group, annoying to say the least. I'm 82 years old, The TV ad was unclear. Yes, at my age I do enjoy good music, but at over $16.00 per CD. and on Social Security Income~~~~~~~~ Outrageous Acct # assigned 3013159. Order #45156861.
SAN DIEGO, CALIFORNIA -- Time Warner Cable company is possibly the WORST cable company I have ever used! Not only does my internet SUCK, but it shuts off between the hours of 1-3! Cable is a completely different story! I have had it for over a week, but have not been able to watch it yet! They are now telling me that I need to pay extra for a box when they are only giving me 24 channels, AFTER I was told I was getting 2-75.
So not only did they sign me up for something different than I was told, I now have to purchase a box on top of that to be able to watch the cable that I have been paying for. Every time I have called to ask about the situation I have been given different information and different prices. The supervisor also let us know that we will not be reimbursed for anything. Not even the cable that we have not been able to watch because their technicians and company can't figure out how to set anything up! If you are looking to move, I recommend moving to an area that is NOT covered by Time Warner.
AKRON, OHIO -- Can someone PLEASE tell me why Time Warner is the only cable company in Akron? Something shady is going on around here, because they have a monopoly, often have terrible service, and are constantly raising their prices! I’ve lived all over the US, and have never been anywhere (but here) where you could not choose from 2-4 cable providers. It’s called healthy competition, and it’s the American way! I moved here 4 years back, but noticed for the past 25 years (when visiting my Mother here) that they were the only cable providers. This reeks of bad business being done behind closed doors, and someone being “paid off!” The county government, and Akron city council need to look into this! I didn’t just fall off a turnip truck, and I know when something underhanded is happening. This is wrong!
1 Replies - Latest reply on 12/21/2011Add reply
I have had. Verizon, Charter, and AT&T intenet service. I went with Time Warner because they say they are super fast internet. I am supposed to get 10 meg speed. Haha, NOT!!. This is slower than dial-up. They should be forced to close their doors, and are nothing but Liars. 1 Replies - Latest reply on 11/29/2011Add reply
Worst liars ever, sold me a plan for a $ that was untruthful, gave me the wrong exchange for my area, billing totally wrong, and left me on hold on my CELL phone burning minutes to the tune of $240 in overage fees. Said they can't compensate for cell bills but WOULD credit my Time Warner bill and I had to call for MONTHS. filed a FCC complaint and their corporate office told the FCC blatant lies. Time Warner corp has a record of how many calls I had to make to correct the problems (at least 30) and no resolution. I cancelled it ALL and went with DTV and AT&T for phone & DSL....
Time Warner will NEVER EVER have my business again ..and I will share my story with EVERYONE I see.
1 Replies - Latest reply on 10/12/2011Add reply
Please make HBO GO available to those of us who are not going to pay $100+ per month for cable!
Cant even finish a game Add reply
For the past 10 months I have experienced terrible digital reception from Time Warner in El Paso, TX. I have reported it over and over. Technicians, head technicians, supervisors have all come over and over again to tell me there is nothing wrong with the equipment in my house or in the line to my house. But the problem persists. I figured out months ago that it must be a problem in the equipment/infrastructure that serves my area, but because of the way Time Warner responds to customers there is no way to get Time Warner to admit it or fix it. Last week TWO supervisors were at my house, saw the problem, admitted that it must be a "node" and then left. Not another word. Won't return calls. No way to register a complaint any higher in the Time Warner system because they block the customer from being able to speak to any one except at the lowest level (if you scream and holler enough you may get a supervisor). I am now convinced that Time Warner in El Paso knowingly sells a product they know they cannot deliver satisfactorily. Don't fall for the great ads! Choose any other service in El Paso, I'd say. Add reply
Bait & Switch
I ordered service from Time Warner Cable based on an online promo I saw on their website. I was to get Cable and Internet service for $79.99. I ordered an additional box which was $6.99 and I was told ... read full review
I live in Highland, California and Time Warner Cable is the only service available here. Service is very poor. The Internet is intermittent, and when working is very, very slow all hours of the day. On YouTube, I started a video that was 2:20 long, and it took 15 minutes to fully load.
1 Replies - Latest reply on 08/04/2011Add reply
If you are thinking about switching to Time Warner cable, I strongly recommend that you think twice.
DALLAS, NORTH CAROLINA -- Time Warner Cable is one of the worst cable/internet companies I have ever dealt with. I have at different times in my life had Dish Network and DirecTV and currently have AT&T and although all have certain issues, none compare to Time Warner in the "issue" department. Time Warner has terrible service and equipment, they have incompetent installers and rude customer service reps. Upon terminating service you will have a credit(they bill you a month in advance) and you will have to wait 60 days after cancelling service to get the credit, or so I have been told. I am still waiting on the credit!1 Replies - Latest reply on 08/04/2011Add reply
I call to council my services they told me that I sign up for another 2 years. I told them that I never received the letter in the mail. I have been on hold for 1 hour and 45 minutes. This company is bad ? They know that they don't send them letters they just let peope think they do. I 'm going to report them to BBB. They have got to be stopped with renew contracting on there own 1 Replies - Latest reply on 06/22/2011Add reply
Do Not Use This Greedy Company
NEW YORK -- Time Warner's customer service is absolutely awful. They truly take complete advantage of all their customers. My internet was not working so I finally, after searching for their number for quite a ... read full review1 Replies - Latest reply on 03/17/2011