NEW YORK -- Time Warner's customer service is absolutely awful. They truly take complete advantage of all their customers. My internet was not working so I finally, after searching for their number for quite a while, called (their number is not very accessible, probably for their own benefit).
As usual I waited to speak to someone for a good 45 minutes (they usually don't answer for an hour - with all the money they are robbing from people, one would hope they would be able to hire more people to answer the phones and at least train the ones they have to be personable). After the person gave me a complete attitude and could not help me at all (they didn't have service people for at least 2 weeks, I hung up. I wanted to see if would make people wait if they were trying to sign up for a service so I called back and went to a different line. Sure enough I was right, I pressed the sign-up key and someone immediately came to the phone.
They are very nice until you are a customer and then they couldn't care less about you. I am switching first chance I get, and telling everyone I know (I'm a teacher down the block from where I live - I know everyone in Brooklyn!) not to use Time Warner cable, and switch if you could. You know someone at Time Warner is pocketing your money and not putting it into any part of the company at all. Can anyone run an honest business anymore?
CALIFORNIA -- When I signed up for Time Warner Cable, they asked me whether I would like to sign up for the Support Squad (SS). I clearly stated "No". Next billing statement, I started being charged $9.99/month for Support Squad on my credit. I called my local TWC and told the first representative about the SS charge and she had no clue what Support Squad is.
I hang up and call again for a different representative and asked whether or not that they authorize this charge for SS. He started scolding me/preaching me about how the company will not give out my information without my authorization. He did not let me explain my problem. I had to tell him that he was rude to stop him from yelling into my ears.
I was very satisfied with TWC until now. I don't understand why they advertise the SS service when I signed up for my cable/internet service, now I'm being charged and they don't know why. The representative didn't even have the SS's phone number that I can reach. They have very nice representative when I sign up for the service. I'm thinking about switching service because I start to have unclear billing statement and I don't want anything to do with their customer service again. On the bright side, their installment technicians are always on time, the cable/internet service is good.
LOS ANGELES, CALIFORNIA -- Come the new year 2011 and Time Warner Cable HDTV stops working. It's about to be midnight making it the THIRD day without TV. Even the basic cable is screwed up. They cut the sound. Oh wait, they gave me Channel 7 but it's in Spanish if it comes with sounds. WTF Time Warner? Where is the government in all of this? I tried looking for other people who are experiencing this around my area in Los Angeles and apparently... I'm the only one? Yeah right. I wish there was another cable company. Time Warner is the worst company I have ever dealt with in my life.
RALEIGH, NORTH CAROLINA -- Times Warner - Carolina's (Raleigh Area) has the worst Time Warner Service I have ever encountered. I have been with Time Warner for over 15 years. This week my DVR failed for the 5th DVR in 2 weeks. They cannot send a technician out because they cannot schedule for the next week as the schedule is full and they have no way of scheduling for the following week because they have no calendar yet for that week.
My DVR (SA) and the Mystro Software has had so many issues in the past 6 months it is unbelievable that the FCC has not fined them. My DVR is now in permanent failure according to their tech on the phone. He put me on some type of "Waiting List" so they would call me if an appointment opened up. It has been 2 days now and no call. Figure they are just stalling till next week and I will call back and complain and then they will schedule for some time later next month. Meantime no cable as the DVR box must work to get reception.
I have had Time Warner for almost 3 years now. I am in a town where they have a monopoly so I have no choice but to pay for their services, including internet. The past year they have absolutely let their standards fall below terrible. The internet is beyond slow. I have had to have them come out here 3 time this year to repair this problem. I own a PS3 and play online, so all you gamers can only imagine how bad it lags.
The cable is an absolute joke, from the remotes to the reception. Turning the channel or bringing up a main menu can be as aggravating as waiting for an internet site to load then flipping down the menu is hit or miss. Landing on a channel i'm aiming for is rare. The programs go in and out, freeze, or black out. I've called many times about this thinking I had an older box and maybe needed an upgrade. They informed me that I owned the latest version, which only goes to show how bad it is.
Also, if i'm wanting to watch a sporting event on a hd channel, good luck getting volume on it. The picture is perfect, but there is no sound. I have to turn the tv on in the kitchen to hear the broadcast. Overall, I cannot wait to move out of here in 2 week to a city where there is more to choose from. I will be getting Directv and could not be more excited about it. If anyone reads this review seeking info about signing with Time Warner, do not do it. Go elsewhere if you can.
GROVES, TEXAS -- Here we go again...usual problems with this... hmmm...wouldn't even call it a company. My husband is working out of state. Before he left, we had to go to Time Warner's office and get my name put on the account - this was done YEARS ago, and, oops, "You're not on the account." - so that I could take care of the bills and any questions that I may have. Well, for some reason our Time Warner bill is jacked way up this month and I called to see what they're charging us extra for this time. Well, oops, "You're not on the account," AGAIN!!!
So, since my husband is working seven 12's out in the refineries, he is not able to just pick up the phone and give them a ring AGAIN to get this taken care of AGAIN. So, AGAIN, they've made paying them a nightmare. They couldn't care less if they've overcharged you, as long as you pay them without ANY questions!! I will be the one laughing the LOUDEST when another cable company comes along and puts these jokers out of business!!!
Worst customer service ever. Supervisor Irvin employee Number **, is rude, will not listen and had the nerve to call me a liar in not so many words. When confronted with his comments, he claimed he never call me a liar and he would never call a customer a liar. When asked to get the contact name and number for someone higher than him, his stated that he was his own boss. I said I wanted to speak to his boss. He said that he was his boss and every time I called in and asked for a supervisor, I would only get him, because he was the highest I could go.
Man, he must really think that I am stupid! A couple of minutes and a google search and I have a couple of numbers. The number for Customer Care Advocate in the Time Warner Cable Office of the President: 212-364-8300. Or call Barry **'s direct line: **.
I found out just recently that my city no longer gets channel 4, 29, 51, and 63 because the broadcaster decided to take these channels away. Time Warner, as usual, sent out no notification, no nothing. Guess what, because of their screw up the tech had the nerve to tell me that they are offering these channels free for 1 year in lieu of having the digital box.
My beef is that if I did not watch these channels before, regardless of getting 4 free channels free for 1 year, they are still charging the same price. Does not make sense to me considering the fact that if the customer so chooses to not have a digital cable box, they are still paying the same price. Why? The representative could not explain to me other than giving me the dumb reason of offering them free for one year. I then told him, I don't want the channels. He claimed my bill cannot be reduced, so I have decided to reduce my own bill at a price I feel is fair.
Once again, Time Warner gets away with unscrupulous practices and no government agency does anything to help the consumer. Thank God I get mine free through my apartment complex. I have to call for my mom who is a senior citizen being ripped off.
Time Warner is the worst company in the world! Stay away from them at all cost! Their customer service reps are rude and they don't even care if you're frustrated. Every person at Time Warner blames another department and no one takes responsibility. Every time I have had a problem with their service, installation or anything they just say tough!
I live in NYC in an area where there is no other option because satellite doesn't work. They know this and they couldn't care less that you are unhappy! I actually had a customer service representative say that he has liberty to give me a discount or free channels to compensate me for my trouble, but he said that he doesn't feel that my situation warrants it!
What was my trouble? No service for two weeks! Not to mention they promised and scheduled appointments to come to my house but both times they didn't come and didn't call me to tell me that they weren't coming. I stayed home all day twice and nothing! Yeah - my situation is just a regular occurrence to them!!! Oh yeah, and I didn't mention the hours I have spent on the phone, and the hours I have spent in their customer service office! My situations is still not resolved and they all blame it on someone else!
After so many years as a loyal customer I am utterly disappointed. What BA probably fails to understand is that it is their loyal customers who keep them in business. I will never fly BA again and from now on offer my business to companies who know how to treat their customers in all aspects. Etihad Airways and Emirates will now be my airlines of choice to and from Africa.
Have had problems everywhere I have used Time Warner. They advertise like they are the best, smartest of all and they are far from that. What is with that no name comedian they use for their advertisement? Never mind. I guess he fits the bill just fine. Now I am listening to a radio station that uses Time Warner plus my company uses it and it drops out all of the time. I have to laugh, because what do I expect, right? No truth in advertisement these days that's for sure. Try Sattlite. I had very little problems with them, just watch out for their contracts and you will be fine. Good luck.