Worst. Company. Ever. Beware!
CLEVELAND, OHIO -- I have lived in NY for years and never had a good experience with customer service. Then, I moved to the suburbs of Cleveland, OH and needed to deal with the service there. After having issues with getting the initial service connected, I decided we needed 2 more cable boxes. I called and had an appointment for the cable boxes to be delivered between the hours of 10am-12pm. I took time off of work to wait for the tech and everything. An unmarked truck was sitting in my driveway at 9:50 am. I was excited that they actually come on time - that never happens with Time Warner. There was a guy in the truck and he appeared to be on the phone, so I figured he was just waiting until our assigned time to come to the door. I kept an eye on the truck through the window so I would know when he was coming to the door.
Then, all of a sudden at 10:02 (I looked at the clock) he drove away! I went to the driveway so he could see me, but he just kept driving! He never even got out of the car to come to the door! I immediately called Time Warner, and after being on hold and listening to crap recording for 20 minutes, someone picked up. I told her that the man was in the driveway and then drove off. She asked me to check the doors for a note (I guess they are supposed to leave one if no one answered the door) but there was nothing there. She tried to get ahold of the tech for ANOTHER 2o minutes, but he was unresponsive. She said she would call back if she was able, but that the company was unable to call a cell phone number (we don't have a house phone hooked up). That made no sense... She promised someone else would be thereby noon, our scheduled end time for the delivery. At 11:45 no one had arrived, so I called back to see what the status was.
A different person, Tina in the Cleveland office, informed me that the company would NOT be sending someone out. When I told her that I was promised someone would be here by 12 and that it was not our fault the tech did not do his hob correctly, she pretty much said oh well, there is nothing we can do about it. I asked for a supervisor, but she refused to connect me to one. She said it would be another week before someone could come back out! Ridiculous! If the guy was here. why didn't he just come to the door!?!? I am furious with this company and currently looking into other options, primarily satellite.
Time Warner has no concern for their customers and their workers are completely incompetent. It amazes me that such a large company can have such disregard for its service department. I highly suggest staying away from this company - they are nothing but bad news at a high price!!! EVERYONE has issues with them - you will, too!!!