DAYTON, OHIO -- Time Warner/Fox Sports Ohio cut away from the ending of the Xavier Wake Forest game on January 3rd, 2010. There was approx 1 minute and 30 seconds left in the first overtime and game was cut off to show something called "Movie Loft". So after watching a great game for three hours we do not get to see the ending. Whoever made this decision should be fired as I am sure many people including myself are now motivated to switch to Direct or Dish TV so we can see complete games and also the Thursday night NFL games. I have been a loyal customer of Time Warner for 33 years and this is how they treat their customers. Evidently nothing was learned fromm the "Heidi" game several years ago wherein the station cut away from an exciting Jets Game near the end to show the movie.1 Replies - Latest reply on 01/04/2010Add reply
Took away my service
GARLAND, TEXAS -- We paid our bill and they diconnected our service, sent someone after our equipment, refuse to reconnect us! we walked in and showed receipts, bank statements that the bill was paid and they said they ... read full review8 Replies - Latest reply on 08/27/2009
Old Digital Boxes
CULVER CITY, CALIFORNIA -- I've had to take four digital boxes back to TW in the last two months. The first box I returned could not receive a signal after TW tried to send me one through their lines so I was asked to take the ... read full review
Poor Customer Service
TEXAS -- I entered into an annual bundle contract early last year to receive internet, phone and cable for one low price. I was nervous about committing to a contract but was reassure by the representative that ... read full review1 Replies - Latest reply on 03/20/2009
TWC Has Employees That ARE Dishonest!
LOS ANGELES, CALIFORNIA -- I have absolutely had it with TWC. Their scripted customer service agents are a joke! I paid my bill this past Thursday. My son had mentioned that "someone" called our home asking "do you still want your ... read full review7 Replies - Latest reply on 02/12/2012
Installation and overall service
BROOKLYN -- Having used DirecTV for 12 months, and being extremely satisfied, I was not looking forward to subscribing to the higher monthly cable and internet package offered by TWC in my area, but the new apartment ... read full review1 Replies - Latest reply on 07/27/2007
Customer Service Stinks
NEW PHILADELPHIA, OHIO -- After my parents making 10 phone calls to Time Warner after losing cable service on Thursday, July 19 after a storm around 3:00 a.m., they have been given the proverbial run-around. They were told 3 ... read full review3 Replies - Latest reply on 08/27/2013
SAN ANTONIO, TEXAS -- Wish to give accolades to one of your service people..Jose (7264) for his expert help in recalibrating our internet service. He not only provided us with speed and professionalism, but took the time to explain how and why the problems existed. He also checked each of our 6 televisions, cables in the attic, and reconnected Netflix. In this hurry-up world, it is refreshing to find a representative who is still interested in providing top notch service.
EAST WATERBORO, MAINE -- So I was really considering switching from Dish TV to Time Warner but have now changed my mind. Time Warner’s customer service is the worst. It took me three days to just order the service because of the long wait times. Eventually, I went online and open a chat conversation with one of their customer service associates. I must say he was helpful and I was able to place my order. Every time I have called the wait times have been so long that I have simply given up.
Today I received an email stating there was a problem with my order and I needed to call. Dreading having to call I did so and once again I had a 21 minute wait period. The person that answered the call spoke broken English. I could hardly understand his accent. He told me the problem was there was existing service at my address and I would have to take the modem to a Time Warner Office and have the service disconnected. I would then have to wait for a technician to come to my house and reconnect the service. I explained the service belongs to my soon to be x-wife and she has left the house and I was not responsible for it.
Furthermore the modem belonged to me. He then wanted me to pay her bill, well I don’t think so. I have now cancelled my order and I guess I will stay with Dish TV. At least when you call them someone answers the call.
Time Warner is unreliable. It's the second time we don't have Internet and that's not cool. It takes them a while for them to come and get it fixed. We have to travel elsewhere to get work done. Add reply
Horrible Customer Service
NEW YORK CITY, NEW YORK -- Time Warner's sales department is atrocious. I called to set up high speed internet, and was told to pick up a self install kit b/c our apt already has a cable outlet. I went to pick one up, waited ... read full review
EL PASO, TEXAS -- Time Warner has the worst service around, and I have had Comcast. I first started my journey with Time Warner February of this year (2013). As of March of this year I have had a tech come out once a month, including one coming by Wednesday and that is the least amount of times they have been here. It is possible they have been out here more.
Crappy customer service has me on the phone for hours "troubleshooting" my issue each time I call in with the same problem that they STILL have not fixed. With the amount of money I am paying I should be getting far better service. I have had my box replaced SIX times. Not once, not twice, not even three times. No, SIX times. Each time they come out they switch my box for a new one. So why am I paying premium prices for less than subpar service? Half the time I can not even get online or my videos don't load. If I am paying you $80 a month I expect better or I expect my money back.
I am currently locked in to Time Warner since my area only allows Time Warner, but the moment my lease is up and I move, I can guarantee I will NOT be taking Time Warner with me. On a scale from 1-10 I give a 1. Never. Again.