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Fake speed test with Time Warner
Posted by Russ28 on 03/28/2011
Did you notice that the techs from Time Warner always send you to speedtest.net or speakeasy.net or their own website for your speed test?

Well, sorry but 95% of TWC customers are fooled by the results. The 3 websites give you between 10 and 20 mbps in download and 1 to 2 mbps in upload, it depends on what kind of plan you have, right? When you read the results you're satisfied, right But in the reality, when you're downloading or uploading from different servers you are far from this "blasting" speeds, right?

It's simple, it's an ugly conspiracy and a thievery. Why? because there is a booster behind these servers installed by Time Warner techs to give you false results. Let me explain. My plan is a Turbo+ and a Mac G5 desktop which means I should be getting between 18 to 20 mbps in download. My results with Time Warner website, speekeasy.net and speedtest.net is between 20 mbps and 25 mbps in download... WOW!! ...... Great! you'll say, but, mysteriously, when I make a test with other websites (and they are legion), I get a maximum of 3 to 6 mbps in download and this result is completely accurate with my actual download. Believe me I did several tests and I downloaded and uploaded different size and kind of files from different servers.

My question is why all this websites are accurate and saying the same thing in term of speed except speekeasy.net, speed test.net and Time Warner website?

I reported that to Time Warner, the answer was, "sorry we don't use these websites for our speed test"... Yeah right!!!! It's much easier to still our hard earned money by faking the results.
The proof is bellow and it's your turn now to try any of these 8 speed test websites like I did and compare the results you have with Time Warner or Speedtest.net or Speakeasy.net. You'll see that the results are more accurate with your actual speed and you'll be enraged.
Please count me in for any class action law suit.
http://www.America. myspeedtestonline.com/
http://www.auditmypc.com/broadband-speed-test.asp
http://www.ip-adress.com/speedtest/
http://www.internetfrog.com/mypc/speedtest/
http://www.my-speedtest.com/speedtest.htm
http://www.voipreview.org/voipspeedtester.aspx
http://performance. toast.net/
http://www.wugnet.com/myspeed/speedtest. asp
     
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Posted by Anonymous on 2011-03-28:
I wasn't enraged...but I am confused. I just randomly tried 4 different ones from your list and I got different results every time. I'll have to try this when I get home and see if the same thing happens.
Posted by azRider on 2011-03-28:
I'm not so sure you have a basis for a law suit. I'm guessing your paying for a speed with them of 10mbps from them. when you test your showing at least 10mbps from the company sites, you should do a ping on the company sites and a ping or trace route on the other sites as well. it could be argued that your getting the speed you pay for on TWC while your on networks controlled or within scope of their networks. however, when you leave their network and go out of scope to some other network to access a site they cannot warrant your getting full speed. this may because of multiplier hops, or poor topography design, or latency in the network your trying to get to. all out of TWC control. so their stand is, your getting full 10mbps download provided from their network. but once you go outside of their network they cannot warrant full speed. I bet if you have a contract, and read it, there is a clause about out of scope networks.
Posted by tnchuck100 on 2011-03-29:
Your effective speed will be the slowest one in a series of network hops. Analogous to a chain is no stronger than its weakest link.
Posted by Anonymous on 2011-03-29:
I don't know about Time Warner but Cox has something they call PowerBoost which basically can drasticaly increase your download throughput although it only kicks in when certain conditions are met... Like when you first initiate streaming video or a large download and of course when you test you internet speed at popular speed testing internet sites.

Is it a scam? I don't think so. Deceptive.. eh perhaps. Personally, I kind of like testing the effectivenss of the powerboost however I realize that's not going to be my constant speed.

The best test for me is how Cox performs with my everday usage.

Good luck with that law suit.
Posted by Anonymous on 2011-03-29:
Try google web accelerator.
Posted by Levy on 2012-04-07:
I just had a TWC Tech in my house yesterday and we got into a bit of an argument when he pulled this crap on me. Saying the same BS line about how "We only use our site for testing speeds.". That's pretty much like asking the fox how many hens are in the henhouse without being able to see for yourself. It's a lie! Just like Russ28 I tried numerous other speed tests and got an average of 6-8 mbps. When tried with the TWC speed test, I got 20-24 mbps. And the biggest test is just in using the service, I click on a link and wait for the page to load and wait and wait. I swear, I was getting faster, more consistent access when I was on their basic plan. I spent the extra money for a faster connection because we turned off cable TV and now use Hulu and Netflix for our viewing. I believe that TWC may actually stall or slow down people who choose to cut off their TV service. As a way to teach us customers that we might be better off with their service. It's a scam plain and simple.
Posted by Lee1942 on 2012-10-08:
I supposedly have TW 10 mps down, 1 mbps up. MY VOIP studders and hangs up, my Netflix movies always go into buffering, etc. Wen I am having these problems, I try 4 different, recognized speed test sites from nearby, but different cities and on different networks. They will give me various speeds all below 2 mbps download, but usually .8 mbps or better upload. If I go to TW's speedtest, it will show 6 mbps download and .95 mbps upload. I am thinking of adding turbo to see if they release more bandwidth priority to me.
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Support Squad Scam/New Customer Beware
Posted by Valeriehn on 03/13/2011
CALIFORNIA -- When I signed up for Time Warner Cable, they asked me whether I would like to sign up for the Support Squad(SS). I clearly stated "No". Next billing statement, I started being charged $9.99/month for Support Squad on my credit. I called my local TWC and told the first representative about the SS charge and she had no clue what Support Squad is. I hang up and call again for a different representative and asked whether or not that they authorize this charge for SS. He started scolding me/preaching me about how the company will not give out my information without my authorization. He did not let me explain my problem. I had to tell him that he was rude to stop him from yelling into my ears. I was very sastisfied with TWC until now. I don't understand why they advertise the SS service when I signed up for my cable/internet service, now I'm being charged and they don't know why. The representative didn't even have the SS's phone number that I can reach. They have very nice representative when I sign up for the service. I'm thinking about switching service because I start to have unclear billing statement and I don't want anything to do with their customer service again.

On the bright side, their installment technicians are always on time, the cable/internet service is good.
     
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Posted by Anonymous on 2011-03-14:
Did you ask them to cancel the service and remove the charge? You get more bees with honey than vinegar.
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NO SERVICE
Posted by Belloh2o on 01/03/2011
LOS ANGELES, CALIFORNIA -- Come the new year 2011 and Time Warner Cable HDTV stops working. It's about to be midnight making it the THIRD day without TV. Even the basic cable is screwed up. They cut the sound. Oh wait, they gave me Channel 7 but it's in Spanish if it comes with sounds. WTF Time Warner? Where is the government in all of this? I tried looking for other people who are experiencing this around my area in Los Angeles and apparently...I'm the only one? Yeah right.
I wish there was another cable company. Time Warner is the worst company I have ever dealt with in my life.
     
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Posted by Anonymous on 2011-01-03:
Thats why I got rid of them and switched to DirecTV.
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COMPLAINT
Posted by I wanta sue you on 11/11/2010
NY10019-8016 212.484.8000, NEW YORK -- I'm Writing About personal Information that is being released About A name of A certain
Individual . On the Time Warner Company Package deal In the South County Of
Orange County, CA Their have been threats And the well being of Persons not involved
In certain Criteria That is being discussed. Names of Companies And Actors Have not Been
Disclosed. Id like further Action taken to resolve this Problem
     
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Lack of Customer Service
Posted by Wallskev on 10/31/2010
RALEIGH, NORTH CAROLINA -- Times Warner - Carolina's (Raleigh Area) has the worst Times Warner Service I have ever encountered. I have been with Times Warner for over 15 years.
This week my DVR failed for the 5th DVR in 2 weeks. They cannot send a technician out because they cannot schedule for the next week as the schedule is full and they have no way of scheduling for the following week because they have no calendar yet for that week.

My DVR(SA) and the Mystro Software has had so many issues in the past 6 months it is unbelievable that the FCC has not fined them.

My DVR is now in permanent failure according to their tech on the phone. He put me on a some type of "Waiting List" so they would call me if an appointment opened up. It has been 2 days now and no call. Figure they are just stalling till next week and I will call back and complain and then they wills schedule for some time later next month. Mean time - No Cable as the DVR box must work to get reception.

     
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Posted by Anonymous on 2010-10-31:
Hey, Im in the same boat as you! I HATE my DVR and reciever in my bedroom. They are both the meistro boxes and they are JUNK. Constantly freezes on me, SLOW responding, and sometimes just reboots itself. I HATE it. Luckily they havn't broke on me, but would LOVE to get new boxes!
Posted by Anonymous on 2010-10-31:
The last thing I want to be doing in my bedroom is watching tv.
Posted by RestaurantGuy on 2010-11-01:
I would suggest take your box down to the Time Warner store (check their website for the closest one to you) and tell them the problem. They can swap it out for a new one right then and there. I had the same problem about a year ago and exchanged it out with no problems
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Bad customer service
Posted by DVB on 08/19/2010
TEXAS -- I used to be with DirecTV and was always very happy with their customer service but changed to AT&T Uverse as I no longer wanted a dish as we lost signal every time there was bad weather. I was also very happy with the customer service I got from AT&T Uverse and still have internet service with them. I have just changed to Time Warner Cable as my husband watches Rugby which we get on the Fox soccer plus channel and AT&T does not have this channel. The sales person gave me incorrect info and even argued with me when I said I would need 3 boxes as I have 3 TVs. He insisted I only need one. When the technician arrived he agreed I need 3 boxes. I phoned customer service, got a rude person who told me I would have to pay another $40 for them to bring the 2 boxes or would have to pick them up myself, then when trying to transfer me to another person they cut me off. I phoned back and asked to cancel and suddenly they were happy to bring me 2 boxes at no charge and told me they would be there between 5-8pm. No one arrived. I phoned after 9pm and the person appologised and said he would get someone to phone me in the next few minutes with a new appointment. No one phoned. I phoned back in the morning and got a very rude person who said I should just go get them myself and then when I got mad refused to talk to me. I phoned again and was kept on the phone for ages and told the first ticket was never closed that is why no one came and now they could only send someone out in about a week. I told her I did not want to wait a week and she said she would phone me back. I am still waiting. If it was not for that one channel, I would cancel now. If AT&T Uverse gets that channel I will definitely change back. In the 2 years I was with them I had no problems with their service or with their customer service. I have been with TWC for 2 days and already hate them.
     
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Posted by Ytropious on 2010-08-19:
Well, why can't you just go get them yourself? My local TW place is like a few miles up the road.
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Absolutely Terrible
Posted by Timewarnersucks88 on 08/18/2010
I have had Time Warner for almost 3 years now. I am in a town where they have a monopoly so I have no choice but to pay for their services, including internet.
The past year they have absolutely let their standards fall below terrible. The internet is beyond slow. I have had to have them come out here 3 time this year to repair this problem. I own a PS3 and play online, so all you gamers can only imagine how bad it lags.

The cable is an absolute joke, from the remotes to the the reception. Turning the channel or bringing up a main menu can be as aggravating as waiting for an internet site to load. then flipping down the menu is hit or miss. Landing on a channel I'm aiming for is rare. The programs go in and out, freeze, or black out. Ive called many times about this thinking I had an older box and maybe needed an upgrade. They informed me that I owned the latest version, which only goes to show how bad it is.

Also, if I'm wanting to watch a sporting event on a HD channel, good luck getting volume on it, the picture is perfect, but there is no sound. I have to turn the TV on in the kitchen to hear the broadcast.

Overall, I cannot wait to move out of here in 2 week to a city where there is more to choose from. I will be getting DirecTV and could not be more excited about it. IF ANYONE READS THIS REVIEW SEEKING INFO ABOUT SIGNING WITH TIME WARNER, DO NOT DO IT. GO ELSEWHERE IF YOU CAN.
     
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Worst Customer Service EVER
Posted by A_Very_Happy_Customer on 08/10/2010
I've had problems with this company over and over. Their customer service operators have NO manners, are impatient, and provide NO help whatsoever. I cannot understand why a company would hire such incompetent operators. I've also had problems with the men they have sent to fix my cable. I've even had to ask one to leave before he finished his service! I do not recommend this company to anyone, the prices are nonnegotiable in addition to very rude staff.
     
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Posted by Anonymous on 2010-08-11:
Been there with them. I cancelled my internet with them, and was a complete hassle. I told the operator I am trying to cut expenses to save some money and not longer need the internet (since i am getting it for free from my neighbor. HEHE!) anyway, first she tries to sell me digital phone when I told her I am trying to LOWER my bill, not raise it. Then she offers me some other internet LITE. I just told her no thanks. Then she puts me on hold, and comes back and tells me I have to go to the office to cancel it since i have equipment to return. So yeah, their CS dept is practically useless, unless you want to RAISE your bill. They are happy to do that. I dont like time warner, but its either them, or DirecTV or DISH Network. They are even worse. So I guess Im stuck with em'
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If I Hear "Reboot" One More Time...
Posted by Smr4 on 08/02/2010
If there's another company to use, use it. There's always problems with the television and internet service, and when you call customer service, they're favorite thing to tell you is "reboot it."

If you inform them that you already have and it made no difference (and rebooting NEVER made a difference), therein they'll approach the conversation as if their crappy product was your fault.


     
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Posted by Ytropious on 2010-08-02:
They have to tell you to reboot because a lot of people's problems can be solved by rebooting. Just because it doesn't help you doesn't mean it doesn't help anyone.
Posted by MDSasquatch on 2010-08-02:
I have Comcast, my TV was acting quirky and my internet was very slow this past weekend. I rebooted and everything fixed itself.

Just saying
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Abysmal Service
Posted by Jimcx on 07/26/2010
PORTLAND, MAINE -- I have been a subscriber to TW since May 2010. Virtually every contact has been dreadful and intensely frustrating.

My first contact was online to subscribe and set up my account. I provide info and was contacted quickly by a TW representative (I thought: "pretty good and responsive service). The representative took all the info and offered a special deal on the cable TV and internet package, and a free trial for a security service. The call took about 20 minutes but the representative was pleasant and efficient.

I was told I would need to contact the local office for installation. When I did the next day, the local office had no information on. I explained the call, gave confirmation #, etc. No luck. I had to go through the same procedure again. When finished, the price quoted was $20 more per month than quoted and no trial offer on the security service. I complained and was told that TW does not make special offers; this couldn't be the case. I was flabbergasted: this person was basically calling me a liar. I was transferred to a supervisor. She said she would look into it.

Next day, I was told that I spoke with an independent marketing firm that represented TW and they had no right to offer me special and TW did not offer security services. I explained that the person I spoke with represented herself as TW. Period. And TW should honor this verbal commitment. It shouldn't be my problem.

Fast forward. A DVR 3 month trial came with the service. Today I get a bill that shows a charge for DVR beginning next month. I call and say no thanks; please delete from bill. I was told that in order to cancel the service, I would need to remove the set top box and return it to the TW office in another town and get a new one. I didn't ask for it in the first place, and now I have to do their job.

I HAVE NEVER DEALT WITH A MORE INEPT, CALLOUS, UNPROFESSIONAL ORGANIZATION IN MY LIFE. IT ASTOUNDS ME THAT THEY STAY IN BUSINESS. AND IF IT WASN'T A MONOPOLY (IN MY AREA), I AM CERTAIN TW WOULDN'T LAST LONG.
     
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Posted by Ytropious on 2010-07-26:
By security service, do you mean internet security or home security? TW definitely does NOT do anything with home security, period. I sounds like someone was trying to pull one over on you originally.
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