Tweezerman

1 reviews & complaints.

Product maintenance/sharpening
Posted by on
I am sitting here with well over $100 worth of Tweezerman products, which might just as well be a pile of trash. I've been using the products for years; the ONLY time the tweezers are truly sharp is when they are purchased new.

The so-called sharpening/repair service offered is essentially useless. I've sent tweezers in for sharpening, etc. and have called to complain, have returned them to be correctly handled. All to no avail - when I've returned them(even w/supervisor supposedly monitoring situation), I get some of them back saying I need to replace them and they'll sell them to me at a discount. Now please tell me how much sense that makes when they were just sent in a short time before and supposedly sharpened!

I plan to return to buying MUCH cheaper tweezers and simply throwing them away when they are no longer sharp. Wasting 20+ dollars on Tweezerman doesn't fit my budget any longer.
     
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User Replies:
Anonymous on 09/28/2011:
I've never needed my tweezers to be sharp, since I use them to remove splinters, whiskers, and such. The only aspect that I'd be concerned with is the tweezers clasping/grasping capability. Perhaps the OP meant clippers?
madconsumer on 09/28/2011:
I agree with you completely. also when these get old, they get off centered, and cut the hairs instead of grasping them.
trmn8r on 09/28/2011:
I too am confused. I appreciate a good pair of tweezers, with good grip and good tip registration. But I don't know how you would dull tweezers, or weaken their grip.
lexophiliac on 09/28/2011:
Over time, tweezers do become dull. Dullness affects grip and that makes it difficult to pluck hairs, splinters, etc. without pulling and posssibly damaging skin. It is more economical to sharpen them than to keep replacing them. There does come a point when tweezers are no longer able to be sharpened and remain functional and will need to be replaced. Op - if you are unhappy with the sharpening Tweezerman provides, you can try sharpening them yourself. Here is a link with one sharpening method;

http://www.ehow.com/how_4454227_sharpen-tweezers.html

Venice09 on 09/28/2011:
"I plan to return to buying MUCH cheaper tweezers and simply throwing them away when they are no longer sharp. Wasting 20+ dollars on Tweezerman doesn't fit my budget any longer."

That's how I feel about most of today's products. I have cheap tweezers that I've been using for longer than I can remember. They still work great. And I have never sharpened them.

Nice review. Good advice.
trmn8r on 09/28/2011:
OK, these are a beauty tool and must get heavy use. Either that or they are flimsy in the first place. I have used tweezers for a lifetime that don't "dull" to the point where they will cut a hair instead of pulling it.

Here is the Tweezerman free sharpening guarantee, which obviously is not meeting the OP's satisfaction:

"We sharpen our Tweezers, Nippers and Scissors which have become dull through normal use FREE for as long as the implement can be resharpened. No processing fees. No Shipping & Handling fees on return.

If the Tweezers, Nippers or Scissors becomes damaged, we will repair it for $5. An invoice will be sent back to you with the repaired implement. If the Tweezers, Nippers and Scissors cannot be sharpened or repaired, we will send you a coupon to purchase a new implement at half its current suggested price."
At Your Service on 09/29/2011:
Both good comments lexophiliac and trmn8r.
Slimjim on 09/29/2011:
trmn makes sense I guess. My experience with tweezers is limited to a cheap $3 pair that you use once a year to remove a splinter, so the whole complaint threw me a bit. I guess though, if you run a beauty salon or something, tweezers performance expectations and construction become far more sophisticated than a guy like me is used to.
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