DALLAS, TEXAS -- On Friday, Sept. 11, my electric power was either out or was very dim. It was on in part of the home and dim in the other part after going completely out the night before. I was very concerned that ... read full review
DALLAS, TEXAS -- TXU energy cost us hundreds of dollars by refusing to turn off the power to the rental home we moved from. While the house was vacant, the power was being turned on and used excessively by the landlord and his friends. TXU refused to shut off the power! Their customer service is HORRID. We spent over 5 hours total with different reps, who don't speak or understand English well because the customer service department isn't in the USA. We were disconnected several times and always told power couldn't be turned off for weeks even though they could see our electricity was being stolen because our bill was doubling every few days. Finally when we told them we were calling 911 to report the theft and get city officials to intervene, they sent someone out immediately to shut off the meter. STAY AWAY FROM THIS COMPANY! They are terrible! 1 Replies - Latest reply on 07/26/2009Add reply
DALLAS, TEXAS -- June 2, 2009, I contacted TXU as I was preparing to switch to a provider with a lower rate of 10.5. At that time TXU offered to lower my rate to 13.9 and waive the cancellation fee
2 Replies - Latest reply on 06/30/2009Add reply
provided I agreed to extend the length of my contract by two years. I agreed to those terms. They did not honor that agreement. They do NOT dispute the fact that they spoke with me on June 2 and that the representative offered me those terms. Shelly, in the Corporate office of Priority Escalations(?)(would not give me either a last name nor an extension)stated that the representative was not authorized to offer me those terms. Shelly did locate the recording of the transaction. BEWARE!!! TXU is using VERY deceptive techniques to LURE their customers into NOT switching then NOT honoring the terms offered simply by stating that the representative was not authorized. There are several neighbors who were made the very same offer the same week and these offers were not honored either!! In the meantime, I am forced to pay the higher rate for the previous month of June and until I am finally able to make the switch. I did switch today and wil NEVER go back to TXU. My first and LAST experience with them!
BAYTOWN, TEXAS -- When TXY energy sales person knocked on my door, I was not interested in it at all. But, after she convinced me that I DO have a choice to switch to them even after I sign up. She basically told me that I will get bill before I completely switch from my current provider to TXU and can compare the bill. If I like it, just pay TXU bill and let the other alone. If I don't just cancel before the fist bill due date. The truth is, I did NOT have a chance to compare bill from current provider to TXU before I can make up my mind. My service was already switched and I now have to pay penalty fee for breaking contract. If I do want to go back to my previous provider even before TXU service starts, they told me that service may be interrupted for 2-3 days!! Who can live without power for 2 -3 days unless otherwise I have to. Those sales people mislead you and if you actually have a choice before you make up your mind. But, it's a lie!!
I never get bill from them before service is switched. I should've known that their dirty lies are just to get commission from signing up for their service. They don't care! Even rate is better, I hate them for what they do to get customer into their service.
TEXAS -- I received a call from this company to lower my electric bill from reliant. I emailed the company to complain. Did not get an email response, so finally I called and waited for 15 minutes. The lady informed me she was the only one that handled e-mails. How big is this company? One employee. She was very understanding but I had a contract. I am writing with copies of my bills from reliant and TXU to show the public utilities commission. Add reply
RICHMOND, TEXAS -- On November 24 I called to request a transfer of service on December 5, 2008 from my old address to my new address and to disconnect my service on December 16, 2008. On December 5th I went to my new address and there was power so I assumed that TXU activated the power meter and everything was connected. On December 16 I went to my old address to find power was disconnected now today December 22nd I have no power so I called TXU to see what is going on to ensure there is no power outage only to find that the original request to transfer service was not completed and that no one could not complete my service till December 23rd. I recently paid my bill which reflect my billing address as my new address but I have no service with TXU cause of my request was not completed.
Right now I am switching to Reliant energy cause I need a utility company that I can depend on, I actually didn't need service till December 17th but wanted to be sure to TXU had adequate time to complete the service. Today December 22nd the current tempeture is now 41 degress and there is no way I can keep my 8 month old son warm cause a technician can't come out till tomorrow cause of a error TXU has made which is beyond my control.
So I will dedicate my time to send this complaint out to different websites to warn current customers and also people who is shopping around for a new or different energy company about my horrible experience at TXU DO NOT USE TXU!
HOUSTON, TEXAS -- I have spent nearly six hours trying to get service resorted. First, they could not tell me why service was out (on December 3, 2007) but put in an order to restore - priority. An order to restore finally ... read full review6 Replies - Latest reply on 07/26/2009