LOS ANGELES, CALIFORNIA -- I rented a car from them October 2017. At the counter I was more or less forced into paying for pre-paid gas and was told if I would return the car with same amount of gas (1/2 tank) this would be refunded. I was also forced into paying insurance, even though I told the desk person that I had insurance and also had CDW with my credit card at which time the guy told me that my insurance according to him would not cover that and that they would not accept the credit card CDW. So I was forced to pay an extra $10 per day for insurance.
When I returned the car with the exact amount of gas that was in there when I rented it I was now told that I would not get a refund. Hopefully whoever reads this will not rent from them as what they are doing is illegal and they have very slick salespeople who just want to scam you out of everything they can.
ATHENS, ILLINOIS -- We rented a car that was ready to expire, 135,000 KMs, with doors not working, air not working, trunk not working. It took them 5 days out of the 12 we had rent the car for them to replace the car. When we returned the car the operator tried to blackmail us to give her 135 Euro because supposedly we had damaged the car, which we had not. After we said that we will not pay and we are ready to legally defend ourselves, they thought (which probably is common practice by the owner of the company) that they could blackmail us to pay them, by waiting for us to checking our flight from Athens to Rome and then to press charges against me that I swore at the operator.
My family and I had to abort our flight lose 4,000 dollars in getting another set of tickets, pay an Attorney to defend us at court for another 900 dollars, stay in Greece another two days and be in court for 10 hours a day so to be proven innocent of the charges. These people are dishonest and extortionists, unless you are willing to be blackmailed DON'T USE THEM.
MIAMI AIRPORT, FLORIDA -- U-Save Miami Airport put a $500 hold charge on my credit card and have still not refunded it. There was no problem or dispute with the rental but despite three phone calls, they have not refunded the deposit. I have now registered the dispute with my credit card company.
LAX, LOS ANGELES, TEXAS -- Please save yourself the time and the headache of renting a car from here. Red flags popped up the moment I arrived but foolishly I ignored them and continued to rent anyways. This was a nightmare and overall ruined my trip. While there are 2-3 employees working shift, only 1 employee actually assists the customers, even when the line is literally going out the door. They tell you that you must have good proof of insurance but don't tell you that they don't insure the vehicle when you provide your insurance info.
The 2016 car I rented overheated on the freeway and stalled. The car never started back up and I was stranded with no help from them. The reps were irate, disrespectful, and actually hung up on me a few times. They offered no help or resolution for the issue I found to be their fault. I had to have the car towed back to the location and pay all expenses out of my pocket, costing over $500. Turns out the radiator blew on the vehicle. The manager promised and even wrote a signed letter stating I would be reimbursed for all expenses and refunded for the rental within 7 business days.
Here I am going on 3 weeks later and still no check. When I was dealing with the manager about the refund 2 additional customers came to swap out their vehicles that were having mechanical issues for another one. Their cars are not reliable, the employees are not respectful, and the manager is a liar. Don't waste your time here and go with another company. If I could give 0 stars I would.
On the upside, there is a gentleman that works there named Diego. He was pleasant, respectful, and helpful. He needs a promotion, raise or a better job with a better company who has better morales. It's unfortunate that a great employee has to get a bad representative because of the company he works for.
LOS ANGELES, CALIFORNIA -- Do not get your car rental from U-save. Go with a national brand with good reputation. I made a mistake by going to U-save because they offer good rental rate and it was one of the biggest mistake I made. They forced me to buy their very high-cost insurance ($29/day) although I have full insurance coverage. They will find all reasons to force the insurance on you. The guy at the counter tried the scare tactic and said a small scratch or dent will result in hundreds of dollars in repair and without the insurance, I will responsible for any small damage.
I talked to several friends who had the same experience. They all said U-save starts the sale pitch once they know you are from out of state and have no choice but to rent from them. Sure enough, the guy at the counter forced me to buy insurance after he photocopied my out of state driver license and knew I had no choice but to get a car from them. There are many choices when it comes to car rental at LAX. Please save yourself the trouble and only book with reputable companies.
LOS ANGELES, CALIFORNIA -- When we arrived at the counter to pick up the vehicle on Feb. 22, 2017 they showed us a separate piece of paper that we had never seen before, that stated that 'proof of US Liability Insurance is required", and that "International, Canadian, or other policies issued outside of the US are not accepted as proof of US liability coverage".
In other words, the Rental Agreement that they had us sign indicating that the damage waiver is "optional" is not optional at all and we were forced, under duress, to initial that we were accepting the "optional" insurance because if we didn't they would not release the car to us. They charged us $30/day USD for insurance we did not need or want or had agreed to when we paid for the car, using our credit card well before we arrived in California.
LOS ANGELES, CALIFORNIA -- I have intentionally set myself up with the proper credit cards as well as car and liability insurance to specifically avoid the cost of the extra coverages all the car rental companies want to charge us for. U-Save forced me to get the extra SLI insurance or they would not let me take the car off the lot. Any other car rental place I've been to allows you, even if you don't have proper insurance coverage, to take on the risk if you choose to. U-Save never showed me any written policy to support this ridiculous claim. This must be illegal. If you had a similar experience please let me know and maybe something can be done.
So early May 2011, I rented a car from U-Save at the airport, in Myrtle Beach, SC. When I went to return it, I left my backpack in the car. The car was left for 5 min. In that 5 min, an employee took the car to get washed in a back lot. An employee found the backpack, took it out of the car and went through it behind closed doors or a sketchy garage. He then abruptly left work. He stole a brand new Canon camera worth over $1000 from my backpack. He never punched out. He left work nearly 2hrs early. He never called the front desk to inform them that a customer left behind a personal item.
When I made it to the front counter to turn in my car and tell them I left my backpack in the car, one of the managers named Dave told me that the employee that found my backpack is the most honest employee he has and he would never steal anything.
He couldn't answer my questions as to why the employee left early? Why he didn't call the front desk to turn in the backpack? Why he took my backpack into a garage? Why he didn't punch out that day? He didn't even know his best employee's last name or cell phone number. He became so furious with my questions that he actually tried to start a fight with me. The Horry County police dept. stepped in and stopped it. The manager actually said to me, "you staring hard boy." He then went to square up with me and that's when the police stepped in.
I've called the corporate office of U-save, followed up with them on their website. All much to no avail. I even spoke with the regional director of usave for the South. Doug told me they would not refund my camera because it's my word vs theirs. And they are not responsible to lost items. Doug was also supposed to call me back regularly with negotiation updates... he never phoned me back once.
This is typical customer service @ usave. I asked if they would refund my car rental fee b/c of the way the manager treated me. Doug said they would not b/c the franchise owner, Rock, was angry that I posted negative comments. I also learned they did not terminate employment of the manager that tried to pick a fight with me.
I spoke with the main manager of Usave in Myrtle Beach. He told me that they do allow their employees to go through anything left behind in a rental car. He told me they allow this "so we can see what's been left behind." How about we go through our customers belongings in an effort to find identification in an effort to return any items left behind? Or how about having a lost and found box? Or what about some security cameras where the cars are cleaned.
I also found out that each Usave is its own privately owned branch. Usave corporate office clearly doesn't care about each branch. One review after another rips the car's quality or their shady practices, or how the folks are rude. The cars may be slightly cheaper over the course of a week. I'd personally rather spend $40 extra over a week and not have to deal with rude people who go through your belongings and can't consistently produce a quality product. Save yourself the aggravation... rent from a mainstream car rental agency.
LOS ANGELES, CALIFORNIA -- I should have known by the shuttle service but ignored my gut feeling. Where do I begin? I was forced to take additional insurance despite the fact I was covered by my personal insurance. The rate quoted online was considerably higher than at the counter. The car's front undercarriage was dragging and the representative says "no problem, it's ok". I am still trying to get the difference held on my credit card refunded and it's been close to a month!!! Please save yourself the trouble!!!