CHICAGO, ILLINOIS -- I recently ordered a computer, and on a separate order, a monitor, from UBID. Both items came with only a 30-day warranty, but on the product information page. Under Extended Protection Plan, it said Available. Not wanting to buy items that come only with 30-day warranties, I ordered a two-year warranty on the computer and a one-year warranty on the monitor. I received the computer and the monitor fairly quickly, and both seem to work fine. I didn't receive any paperwork on the extended warranties (or any paperwork on the items at all, for that matter), and waited for information to come in the mail.
After about two weeks, I contacted UBID, and received the following response: We have received your request for assistance with order ** for Computer ** Duo Core 2.8ghz 1G 200G DVDRW. Unfortunately the warranty purchased with this product is not valid since the original warranty with it is only 30 days from the vendor. It has to have at least a 90 day manufacturer's warranty. We can either credit you back for the warranty or we can return the unit. Please let us know how you would like to proceed.
I received a similar response for the monitor. Not only had the availability of an extended warranty been clearly marked when I ordered these, but I had been billed for the extended warranties when I ordered the items! If I hadn't contacted them, I would have had no idea that they considered the warranties that I ordered to be invalid. Think how many people are out there right now with warranties that they have paid for that will be invalid if they try to use them.
I called their customer service, and they said I had no alternatives – they would not honor the extended warranties. This was due to a glitch in their system, and they are sorry to cause me so much trouble. So now I have to repack the computer and monitor and return them – not an easy task. Not only did I have to catch them cheating (UBID isn't contacting their customers to warn them about this), but I have to spend a couple of hours repacking these items to return.
If ANYTHING goes wrong with your purchase, it is simply not worth the hassle in trying to get it resolved. No response to emails. Hold times on the phone are 1 hour+.
While we are short staffed we do take every issue presented very seriously. Sometimes the hold times can be a little excessive and we attempt to resolve all emails within 48 hours of receiving them.
I bid on a vacation package that was titled 4Days Orlando/Disney World plus Cruise. There was no detailed information, but I bid on it anyway the price I offered ($56.) was so low. I didn't think I would win it, but low an behold, I did! When I tried to get the information on this vacation, I was told the travel agency would email the details. I never received anything via email. When the package arrived, it was a almost worthless package of paper. The trip had nothing to do with Disney World. It was only 4 days hotel stay anywhere in Florida, and the Cruise was buy 1 get 1 free, at premium prices, plus many non-refundable and refundable deposits!
Ubid claims there is no refund policy for vacations, but that was not revealed on their web-site or on the vacation package. Matter of fact, the package explained how you may return a vacation. I am disputing this charge with my credit card company and have returned the package to Thrifty Travel of Kentucky. So far the travel company is not cooperating with me. They are offering other vacations, but that is not what I wanted. I wanted 4 days at Disney World plus a cruise. DO NOT BID ON THESE VACATION PACKAGES. THEY ARE NOT WHAT THEY ADVERTISE!
I purchased a Denon DSW 30 powered subwoofer for my home theater from uBid.com. Ubid shipped a different model than advertised (DSW 30A instead of the DSW 30). I am not sure that misleading (fraudulent) advertising / selling practice by uBid.com, or a mistake in model number, but product I received included hardly any of the features of the product advertised.
The advertisement for the product advertised stated it included: 80 Watt power amplifier, magnetically shielded, variable crossover frequency 40-180 Hz, level control auto power on; on / off manual switch, phase reversal switch, line level and speaker level inputs and outputs. The product I received had a volume control, a 50 watt amplifier (according to the enclosed pamphlet from Denon) and one line level input. No other features. It is not even magnetically shielded because it causes interference when placed close to a television.
Ubid.com's customer service is unsatisfactory. I sent in a complaint via their website form and received a response requesting the same information I submitted. Then I received an e-mail asking me not to submit multiple e-mails for the same complaint. So far the response has been, "We are sorry for any inconvenience we may have caused.." and we are researching the problem. Even if uBid.com authorizes a return, I will end up paying as much for shipping as the item cost itself. I STRONGLY CAUTION ANYONE AGAINST DOING BUSINESS WITH THIS VENDOR!!!