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uBid Consumer Reviews - Page 2

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Ubid A Company Without Morals
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Avoid U-bid like sin. Refurbished computers are apparently bottom of the barrel. Got one at average bid-price, died after 2 months. Won one with a low-bid, Ubid refused to send it. Seller apparently got "SELLER-REMORSE". Wasted a lot of my time! A company without morals.

Company Response 06/22/2011:

We are sorry that this buyer has had these two bad experiences. We hate hearing these types of comments because we work very hard to provide consistently great products and service, and have been for 15 years. Ju

Refurbished and recertified merchandise is generally very good product - it's typically been through a thorough inspection, has been re-built or re-conditioned, and packaged for sale. Warrantees are offered on most of these products through the manufacturers, although the timeframe may vary. This customer didn't say whether they called uBid on the first purchase, but that likely would have been under mfr warrantee. A large share of uBid's customers buy re-certified and refurbished products every day and are completely satisfied.

uBid's Circle of Trust is our pact with customers and sellers that we will provide a safe, protected, honest buying experience. There are times when unfortunate situations occur and we always work to make it right, starting with a 15 day no questions asked return policy. We have live phone customer service daily and 24/7 email monitoring should anyone need to contact us regarding their purchase.

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$1 bids actually mean a lot more
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I placed a few (4) bids for $1 and was a happy grandma until I realized that the total was $41.96 (with Shipping being $37.96 of that). That, my friends, is totally insane. I've dealt with a lot of auctions and although each has its own little glitch that I could live without. This shipping amount just kills me. I won't ever bid here again and unless you are aware of the shipping charges, you shouldn't bid here either. Just a "heads up".

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Not worth the risk...
By -

If ANYTHING goes wrong with your purchase, it is simply not worth the hassle in trying to get it resolved. No response to emails. Hold times on the phone are 1 hour+.

Company Response 01/14/2011:

While we are short staffed we do take every issue presented very seriously. Sometimes the hold times can be a little excessive and we attempt to resolve all emails within 48 hours of receiving them.

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Fraudulent Offer
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I bid on a vacation package that was titled 4Days Orlando/Disney World plus Cruise. There was no detailed information, but I bid on it anyway. The price I offered ($56.) was so low. I didn't think I would win it, but lo an behold, I did! When I tried to get the information on this vacation, I was told the travel agency would email the details. I never received anything via email.

When the package arrived, it was a almost worthless package of paper. The trip had nothing to do with Disney World. It was only 4 days hotel stay anywhere in Florida, and the Cruise was buy 1 get 1 free, at premium prices, plus many non-refundable and refundable deposits! Ubid claims there is no refund policy for vacations, but that was not revealed on their web-site or on the vacation package. Matter of fact, the package explained how you may return a vacation.

I am disputing this charge with my credit card company and have returned the package to Thrifty Travel of Kentucky. So far the travel company is not cooperating with me. They are offering other vacations, but that is not what I wanted. I wanted 4 days at Disney World plus a cruise. DO NOT BID ON THESE VACATION PACKAGES. THEY ARE NOT WHAT THEY ADVERTISE!

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uBid.com misleading advertising/selling practices
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I purchased a Denon DSW 30 powered subwoofer for my home theater from uBid.com. Ubid shipped a different model than advertised (DSW 30A instead of the DSW 30). I am not sure that misleading (fraudulent) advertising / selling practice by uBid.com, or a mistake in model number, but product I received included hardly any of the features of the product advertised.

The advertisement for the product advertised stated it included: 80 Watt power amplifier, magnetically shielded, variable crossover frequency 40-180 Hz, level control auto power on; on / off manual switch, phase reversal switch, line level and speaker level inputs and outputs. The product I received had a volume control, a 50 watt amplifier (according to the enclosed pamphlet from Denon) and one line level input. No other features. It is not even magnetically shielded because it causes interference when placed close to a television.

Ubid.com's customer service is unsatisfactory. I sent in a complaint via their website form and received a response requesting the same information I submitted. Then I received an e-mail asking me not to submit multiple e-mails for the same complaint. So far the response has been, "We are sorry for any inconvenience we may have caused.. and we are researching the problem." Even if uBid.com authorizes a return, I will end up paying as much for shipping as the item cost itself. I STRONGLY CAUTION ANYONE AGAINST DOING BUSINESS WITH THIS VENDOR!!!

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uBid Rating:
Star Star Star Empty star Empty star
3.0 out of 5, based on 1 ratings and
15 reviews & complaints.
Contact Information:
uBid
8550 W. Bryn Mawr Rd, Ste. 200
Chicago, IL 60631
773-272-5000 (ph)
1-888-900-8243 (fax)
www.ubid.com
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