UBID not honoring extended warranties
CHICAGO, ILLINOIS -- I recently ordered a computer, and on a separate order, a monitor, from UBID. Both items came with only a 30-day warranty, but on the product information page, under Extended Protection Plan, it said Available. Not wanting to buy items that come only with 30-day warranties, I ordered a two-year warranty on the computer and a one-year warranty on the monitor.
I received the computer and the monitor fairly quickly, and both seem to work fine. I didn’t receive any paperwork on the extended warranties (or any paperwork on the items at all, for that matter), and waited for information to come in the mail. After about two weeks, I contacted UBID, and received the following response:
We have received your request for assistance with order _________ for
Computer __________ Duo Core 2.8ghz 1G 200G DVDRW. Unfortunately the
warranty purchased with this product is not valid since the original
warranty with it is only 30 days from the vendor. It has to have at
least a 90 day manufacturer's warranty. We can either credit you back
for the warranty or we can return the unit. Please let us know how you
would like to proceed.
I received a similar response for the monitor.
Not only had the availability of an extended warranty been clearly marked when I ordered these, but I had been billed for the extended warranties when I ordered the items! If I hadn’t contacted them, I would have had no idea that they considered the warranties that I ordered to be invalid. Think how many people are out there right now with warranties that they have paid for that will be invalid if they try to use them.
I called their customer service, and they said I had no alternatives – they would not honor the extended warranties. This was due to a glitch in their system, and they are sorry to cause me so much trouble.
So now I have to repack the computer and monitor and return them – not an easy task.
Not only did I have to catch them cheating (UBID isn’t contacting their customers to warn them about this), but I have to spend a couple of hours repacking these items to return the