U-Haul Trailer Rentals Consumer Reviews - Page 2

GOLDEN RING, MARYLAND -- I made a reservation, gave my cc number, got a reservation number. I called back to find out the actual physical address of the location to pick up the trailer I got bounced around telling me this is corporate and local & traffic department, etc etc etc. Finally, one customer representative told me that I'm not really sure why you have a reservation for this trailer because this trailer is not there till tomorrow. She advised me to get it for the next day.

I then took it upon my self to drive to the location to find out the exact reason why the representative reserved the trailer for me when it was not available. They told me that that person named ** was not at that location, but was logged in the system to be there, and sometimes people work from home. Since I was already there and drove a rather long distance, I took a different type of trailer. As I was in the location, I saw a sign on the wall behind the front counter, stating that UHaul has a $50 reservation guarantee. of course when I asked about it, the manager was not there and basically sorry nothing we can do.

Also, when upon returning the trailer, the man in the lot was very rude and made me park the trailer in a very tight spot where I was very uncomfortable doing this. I asked him can I pull to the section of the lot that was open or park it two spots over where there was more room. He just kept waving his arm "come on back, come on back, not even paying attention to other cars and trucks driving my me as well as another staff member who was speeding and whipping a large truck around my vehicle while trying to park and kept getting flagged to "come on back" what LOUSY service. I do not recommend at all.

LITTLETON, COLORADO -- We reserved a trailer (via phone)from U-Haul 2 weeks ago. We gave the agent, on the phone, all information about the size of our car and what we were hauling. We were assured that we could load and haul using a 6x12 (totally wrong!!). Planned, packed and moved around possessions with the dimensions of the rented trailer and understanding of what we could haul.

Went to the center to pick it up on So. Federal in Denver and they helped hook up wiring so they definitely saw the car we were driving. Came home and completely loaded it up. Started on drive and car could just barely get up to speed of 40 miles per hour on city street. A friend also noticed that the light signals were no longer working.

Drove back home. Called U-Haul and explained the issues. They said we had options to take it back to a center much closer to our so metro home location or get it fixed. For a drive of 1,000 miles, we wanted to exchange to another trailer. We called the center they recommended (but they don't have a computer system hooked to know what is available at each center..this is the 21st century.. they are a nationwide company--??) and they said bring it over and they would exchange it. Got there..wanted to try to fix the lights instead of exchanging.

Since the lights were working, not working, working again we declined to use the "fixed" trailer but then they refused to exchange it since they said that they didn't have one available (why didn't they say that on the phone when we called and told them the problem?) We called from that center and found one up North on Colfax to exchange. Got there and they confirmed our car was too small and we should have Never been rented a large trailer. So now we have to cut our haul of our possessions in half for the trip... what a waste. Will NOT do business with them again since they don't hire OR train their employees to make correct decisions or understand the needs of customers.

A brief summary in case you don't want to read the whole story: I paid for a trailer from nj-wa, it broke down, we paid for a truck for the rest of the way. U-haul didn't give us our money back but offered us a $50 gift certificate for the next time we use them. I will never use them again, ever! Everyone treated me so rudely. The worst customer service. My last experience with U-Haul was so bad and I'€™m so pissed and got ripped off, but there is nothing I can do about it other than pass on the info so other people won'™t let it happen to them.

My wife and I relocated from NJ to WA, we rented a trailer to tow with our car, we had to buy a trailer hitch around $500, it seems the trailer was already broken but we didn't know it. We found out in SD, the badlands when the whole axle was grinding with springs and wheels was smoking and almost caused a huge accident.

They kept us out there trying to find a tow truck in the middle of nowhere. Then they wanted us to stay so a mechanic could look at it and try to fix it, there was no way they could fix it there on the side of the highway. So we had to contact other locations, try to work something out, we drove hours to the closest location, the manager was so unfriendly and treated us very badly, like we were inconveniencing him! So we decide to not use the trailer anymore and want to instead pay the difference for a truck. Well we had to drive two more hour€™s to another location to pick up the truck.

Now here is the worst part, they say these two transactions well be completely separate, and we won't give you a discount now, so you can get all your money you should when you get to your final destination. I agree to this. And pay another $1200 for a truck and tow for my car. When we get to WA, I try to get in touch with someone to help me, and I go around and around, talking to people in SD then to people in NJ. Everyone I spoke to were not helpful and straight out rude. The worst customer service I have ever experienced. I send in complaints through the website, and it all goes to the same people that were rude to me!

So my big problem is I paid for a trailer from wa-nj. It broke and didn'™t make it to wa, but I still paid for it, they offer me $50 gift certificate. I say no way, I want the amount of money from sd-wa refunded to me. After I explain everything again she says "we'€™ll give you $150 back". I spent around $2000 and get back $150 and the worst treatment. DON'€™T USE U-HAUL!!! DON'T GIVE THEM YOUR HARD EARNED $$!!!!

MICHIGAN -- OK... I've been unhappy with U-Haul in the past but they messed up their second chance. First time around, I rented an auto transport trailer from them and they were great... no problems. Second time around, I again rent an auto transport (from a different location)... and the guy outside hooks it up to my vehicle for me. I go home and proceed to load the car. Yeah, it comes disconnected form my hitch and tips back WHILE I'M LOADING. It was just me, so all I would do was back the car off the trailer and let it fall on my bumper, putting a crease in my liftgate down to the metal. I call the 1800 number and get the right directions on how to secure the trailer.

I go back to the place where I rented it and he first tries to tell me I was loading wrong (mind you, I have done it before and was doing it as instructed). Then he arranges a later meeting where we can "discuss" the matter. After everything was said and done, he missed 2 "meetings" with me where he was supposed to pay for the repair estimate (aka buying me off), so I called their insurance company directly and they had to pay to fix my truck and rent me a car for a week. Apparently, according to the insurance company, they have had an excess of claims lately at that location (probably why the manager was trying to buy me off).

Third time around... I called 2 weeks ago and reserved a trailer for tomorrow. I have 1 day to move all my stuff out of my apartment into my new house and clean the apartment. First they didn't have the one I wanted so I had to get a smaller one which means 2 trips. I called today to confirm my reservation and guess what...no trailers available at the location I reserved one at or in the near vicinity...

So, you mean to tell me that you take a reservation for a product that you don't have then tell me that you will charge me a cancellation fee for not renting an invisible trailer? Yes that's right, they said that if I cancel within 24 hours its a $50 cancellation fee (which is more than the trailer) and guess what... it's within 24 hours and they do not have one.

My thoughts are... if you're going to charge me $50 for canceling, shouldn't you have to pay me $50 for not having it? Isn't it called a reservation because its RESERVED? So far they are 1/3 but I think the headache of a damaged vehicle, being dodged by a "Manager" and getting stuck trying to find a trailer on 1 day notice on a holiday weekend are enough for me NOT to rent from them again.

ROUND ROCK, TEXAS -- I am sick and tired and exhausted! I waited for 4 hours in the hot sun in Arkansas for UHaul to come and fixed the flat tire on the 4x6 trailer that I rented. I am trying to drive from Texas to Michigan to be back with my young children. UHaul gave me a bad trailer with bald tires! Giving me a bad start in Texas! I had to call them over and over again.

I was on the highway in a dangerous spot with a flat tire! When I told them I had a flat they asked where is it!! They seem very uncaring and very demeaning! I will never rent anything from them. They cannot understand plain English! They make me repeat numbers over and over again and then tell me that I'm not reading it right but I am. They told the service man the wrong direction!! He was lost because of them. UHaul is a very terrible company!!

I want my all my money back and insurance on the piece of junk they gave me!! And I want to be reimbursed for all my cell usage too. They kept me stranded for 4 hours!! They are very disgusting!! They don't talk nice to you and they talk very demeaning to you.

LEWISVILLE, TEXAS -- On July 16th I reserved a trailer hitch and trailer to move my daughter to Florida on August 5th. U-Haul took the $50.00 deposit out of my account that very day and gave me confirmation numbers which I believed I could count on. They were to have called me on August 3rd to schedule the installation. No call. I called them - guess what? They didn't have a trailer hitch and couldn't get one unless the overnighted one from their corporate office the next day - which would cost me a day of vacation and travel time.

I asked to speak to the manager who was always with "another customer" and who never returned my call. I was advised I could complain by calling 1-800-GoUHaul. I called and was finally able to get a hitch (already in stock!) in another City which meant I had to drive 50 miles one way just to get a hitch that I didn't want to buy! U-Haul has horrible customer service and, as God is my witness, I will NEVER again use U-Haul!

MISSOURI -- On 11-21-12 I rented a cargo trailer at Towners Automotive 450 Hwy 53, Poplar Bluff, Missouri. The reason was to move to Grandview, Missouri. On my way the 22nd. it was pointed out that the trailer had no running lights after dark. This was not checked by the person who rented the trailer to me so I had no idea.

My son-in-law called to complain and was given the royal run around, when ** the field manager for that area called and told me nothing was wrong with the trailer I got very upset because if the guy who rented it to me had checked the lights before I left his lot. I would not be complaining on here, if I had known I would not have gone to U-Haul. The company does not take care of the people who rent the equipment they rent out. So I will never go to them again for any reason. The customer is always right no matter the problem!

Rented an 8 foot trailer online and after answering several questions about the vehicle I was using to pull the trailer with I made my appointment to pick it up the next morning. I arrived at the Addison location about ten minutes early. When I pulled up I saw one of the reps in front smoking and talking on her cell phone.

I went in where I waited for about 30 min. I walked up to the counter and presented my order number and the representative said, "I see you are using a 04 Jeep Wrangler." I responded, "yes" and was told that they do not rent to any vehicle with a soft top. Now why don't they ask that question online when they are asking you all about the vehicle you will be using. This was a complete waste of time and I will never use them nor recommend their services.

PHOENIX, ARIZONA -- I rented a trailer from U-Haul which leaked and damaged several items. The leak and damage was reported at drop off. I filed an insurance claim which involved a great deal of paperwork, photographs etc. Two months later the claim was denied on the grounds that no problems were found. The soaking items taken from the trailer were not evidence. I was pretty much being called a lair and that no water damage took place. I have witnesses and I have a bookshelf that I won't use due to its appearance.

U-Haul through its insurance agent denied the claim not based on evidence but because they will suffer no consequence by doing so. If there was no water damage then I am guilt of insurance fraud by filing a claim. If there was water damage then they should offer some reimbursement. How many times have we seen this insurance scam. U-Haul is responsible for the actions of its agents. So long as there is a choice I will not choose U-Haul again and will urge others to look elsewhere.

MINNEAPOLIS AND COLORADO SPRINGS -- I recently moved from Minnesota to Colorado Springs. My brother rented a trailer to bring my things out. 6 miles from my new home the trailer got a flat. He called Colorado Springs base and got the run around for 5 1/2 hours. In the meantime I used my car and unhooked the trailer to use the truck to move my stuff to my home. We made at least 5 trips each! U-haul would not give a refund of any kind and wasn't apologetic at all. It took valuable time away as well. What kind of reputable company succeeds with such poor customer service! I will NEVER use U-haul again even if it costs less than other companies. AVOID using them if you can. They give third world country type service!