U-Haul Trailer Rentals - Page 2

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2.3 out of 5, based on 3 ratings and
27 reviews & complaints.

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Good Service
Posted by on
Rating: 5/51
ORCHARD PARK, NY, NEW YORK -- Would like to compliment the personal (did not get his name) for the prompt good service they provided on the problem I was having with my trailer wiring in my car.


Bill Black, Elma, NY
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slimster on 04/20/2012:
Good to hear something positive for a change - good review.
madconsumer on 04/20/2012:
thank you for taking the time to post a compliment on our site.

very helpful review!!
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U-Haul insurance denial for damaged goods
Posted by on
PHOENIX, ARIZONA -- I rented a trailer from U-Haul which leaked and damaged several items. The leak and damage was reported at drop off. I filed an insurance claim which involved a great deal of paperwork, photographs etc. Two months later the claim was denied on the grounds that no problems were found. The soaking items taken from the trailer were not evidence. I was pretty much being called a lair and that no water damage took place. I have witnesses and I have a bookshelf that I won't use due to its appearance. U-Haul through its insurance agent denied the claim not based on evidence but because they will suffer no consequence by doing so. If there was no water damage then I am guilt of insurance fraud by filing a claim. If there was water damage then they should offer some reimbursement. How many times have we seen this insurance scam. U-Haul is responsible for the actions of its agents. So long as there is a choice I will not choose U-Haul again and will urge others to look elsewhere
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Skye on 11/22/2010:
I'm sorry to hear they denied your claim, especially when you took out the insurance. Gather all your evidence, photo's and documentation, and take them to small claims court.
Starlord on 11/23/2010:
I second Skye. Their denial will be shown to be so much hot air when the judge sees your evidence, I am sure. Best of luck. Try to get it on People's Court, Judge Milian rocks!
tnchuck100 on 11/23/2010:
Yes, get your ducks in a row and take them to court. There is a good chance they will come to you to settle when they are served. When settling don't forget to include the fees you incurred in the process.

Starlord, I agree. OTOH Judge Judy is the most unprofessional judge I have ever witnessed. For the bench to refer to a litigant as an idiot is totally out of line. And she does this frequently.
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Bad service
Posted by on
MINNEAPOLIS AND COLORADO SPRINGS -- I recently moved from Minnesota to Colorado Springs. My brother rented a trailer to bring my things out. 6 miles from my new home the trailer got a flat. He called Colorado Springs base and got the run around for 5 1/2 hours. In the meantime I used my car and unhooked the trailer to use the truck to move my stuff to my home. We made at least 5 trips each! U-haul would not give a refund of any kind and wasn't apologetic at all. It took valuable time away as well. What kind of reputable company succeeds with such poor customer service! I will NEVER use U-haul again even if it costs less than other companies. AVOID using them if you can. They give third world country type service!
Company Response 11/13/2009:
My name is Maria Palmisano and I am with U-Haul International. I first want to apologize for the inconvenience you and your brother experienced. Please be assure our goal has always been to help make moving easier. It is only through communication with our customers that we learn whether our programs are working and which areas need attention. I would like to obtain more information from you to further research your concerns and prevent the situation from happening again. Please provide me with the date of your rental, the address of the location your brother rented from and the name of the lessee listed on the rental agreement. You can reach me at maria_palmisano@uhaul.com. Please accept my apology and I hope to hear from you soon.
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Huck_Hoshimoto on 10/08/2009:
Remember that tire fiasco between BF Goodrich [or was it Goodyear?]and the car company a few years ago?

For SOME reason, sighting that mess as a reason, U-Haul will NOT rent trailers to you if you are driving a Ford Explorer!

How lame is that?
moneybags on 10/09/2009:
What did YOU run over, hit or get punctured by? Could be your fault as a flat is NOT a mechanical problem.
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Be Warned - If You Actually Need A Truck Or Trailer Do Not Book U-Haul
Posted by on
Never again will I ever rent from U-Haul! I reserved (or so I thought) a cargo trailer three months prior to the date I needed it to move my daughter to a city 8 hours away for college. As my confirmation said, they would call me the day before to tell me where to pick the trailer up. Well they called at 5:30 pm the night before to tell me they had no trailers!!!!! They said "it's all subject to availability". When I read that when booking the trailer, I assumed maybe if there was an unforeseen circumstance and someone didn't return the trailer on time or whatever, that would be when it was "subject to availability". I didn't realize that they just wait and see if someone has dropped a trailer off in the city you want to pick it up in!!!!!! How has U-haul made it in business this long????

They will NEVER get my business again. We will have to move the daughter back home in the spring and then back up to the school in the fall again next year but we certainly will not be using U-haul!
Company Response 09/09/2009:
My name is Maria Palmisano and I am with U-Haul International. I first would like to relay my apology for the inconvenience our customer experienced. We realize moving is stressful enough without the added frustration of trying to secure the needed equipment to make their move. When filling reservations we are in fact working off of reports for incoming equipment. We strive for 100% satisfaction. Having to offer an alternate pick up location or incurring a delay in filling a reservation can be due to a number of reasons and include customers not returning equipment on time or to the appropriate location, as well as equipment malfunction.
I would like to research JTDL's reservation further to find out where exactly we failed. I can be reached at maria_palmisano@uhaul.com. Please provide me with the name on the reservation, preferred pick up location, date of reservation, and reservation number if available. I hope to hear from you soon.
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Anonymous on 09/01/2009:
They are notorious for doing that. They burned me once. I went to get the truck only to not have it available. Never again.
klobbersaurus685 on 09/02/2009:
reading the fine print when you reserve equipment is a good idea. It clearly states that you are on a list and if something is available and you are next in line you can use it.
Renter Beware
BADCOMPANY1 on 10/02/2009:
The same thing happened to me as well, I reserved a U-Haul like a week in advance, told them the size I needed and the day that I needed it, I was given an address to a so-called local U-Haul agent that had the size I needed, well, it wasn't really that local, it was some back woods yocal that had a U-Haul slash storage units and only a couple of U-Hauls was actually on the premises, and NOT the size I needed, the guy running the place was too old to be working there let alone try to run a computer because he couldn't find my reservation and it took him several times and others trying to help him find my reservation only to waste my time 30 minutes later to tell me he doesn't have a uhaul in the size that I need because the person that rented it prior had yet to bring it back. I agree that I will never use them again and after I left there I went to Budget and got what I needed and great customer service. I admit it costed a little more than uhaul but the great service I got made up for the extra cost.
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Trailer Reserved Not Available
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LEWISVILLE, TEXAS -- On 12/26/2008 I arrived to pick up the low profile trailer I had reserved. None was available (they had rented it to someone else instead of "upgrading" them), so they told me I had been "upgraded" to a 5x8 high profile trailer. I explained that this was not an upgrade as I didn't need the room or the wind resistance for a 1500 mile round trip into the mountains on snow packed roads. They hooked a trailer to my vehicle, but were unable to get the lights to work, so they sent an employee to a nearby town for another trailer. The next trailer was hooked up and I was told I was ready to go. On inspection of the trailer I discovered a front marker light not working. They had to put in a whole new light fixture.

By then, I was an hour past time for my trailer reservation. I asked for the return time to be changed to reflect this, but they failed to do it. I am totally dissatisfied with this location at 525 North Stemmons, Lewisville, TX.
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U-Haul : Secrets of from an independent dealer
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EREHWEMOS, KANSAS -- Uhaul is out for themselves. They creatively put you in a binding contract that holds you responsible for everything. A normal rental is for 24hr periods. If you need a truck for 3hrs and decide that you need to keep it for an additional 30min. UHaul will charge you an additional rate. Equivalent of a 48hr rental charge. If you make a reservation, they can (because it is in your contract) make you go anywhere that a truck is available. I have had customers come to my location, that had traveled up to 175 miles from where they were originally supposed to pick up, because UHaul told them that if they canceled their reservation it would cost them $50. Even though my pay is based on the amount of rentals I do, I would like to discourage anyone from renting /buying anything with a UHaul name on it!
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MRM on 08/02/2008:
'UHaulGuy," you are da bomb for informing your readers how this company does business! Thank you for stopping by and sharing with us about the secret policy.
Anonymous on 08/02/2008:
All companies are out for themselves so that's no surprise. My last exp with U-Haul was pretty good. I had to go to a different location 20 some miles away and they gave me a $50 gas allowance for my inconvenience. 175 miles out of a customer's way seems a bit absurd.
Anonymous on 08/02/2008:
I worry more about the conditions of the equipment. I think you're taking your life in your hands with a lot of their junk. Last trailer I rented the lugs were loose on one of the wheels. If I had not seen the smoke coming out of the wheel well God only knows what would have happened as I was on Interstate 5 in the middle of nowhere just motoring along.
spokeb on 09/01/2008:
I see a lot of bull in the statement that ANYONE traveled 175 miles to pick up any truck and at the same time had to pay the gas for such.As for the man who says he was a dealer. I too have rented their trucks and they do NOT rent by the hour. Service does run for 24 hour period if you request the full 24 hour rental. If you want to rent just try to realize how many have rented for a couple hours and then been reserved for another rental that were NOT returnned. The price is the same for 5 hour or 24 hours but you stipulate how long you need it. if you say I need it for 3 hours and need 4 you call when you realize it and they make adjustments for return time.If you rent it and want your moneys worth just because you have the time rented then say you need it 24 hours. If something goes wrong then you have plenty time. Who knows ya might want to run down to the wholesale farmers market pick up a load of produce sell it all out and mkake all your mony back get your move done and walk away with some extra cash in your pocket.
How you PLAN is the key word. Plan to utilize the truck for its entire 24 hour period and get the extra bang for your buck.
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Trailer not available
Posted by on
MICHIGAN -- OK...I've been unhappy with U-Haul in the past but they messed up their second chance.

First time around, I rented an auto transport trailer from them and they were great...no problems.

Second time around, I again rent an auto transport (from a different location)...and the guy outside hooks it up to my vehicle for me. I go home and proceed to load the car. Yeah, it comes disconnected form my hitch and tips back WHILE I'M LOADING. It was just me, so all I would do was back the car off the trailer and let it fall on my bumper, putting a crease in my liftgate down to the metal. I call the 1800 number and get the right directions on how to secure the trailer. I go back to the place where I rented it and he first tries to tell me I was loading wrong (mind you, I have done it before and was doing it as instructed). Then he arranges a later meeting where we can "discuss" the matter. After everything was said and done, he missed 2 "meetings" with me where he was supposed to pay for the repair estimate (aka buying me off), so I called their insurance company directly and they had to pay to fix my truck and rent me a car for a week. Apparently, according to the insurance company, they have had an excess of claims lately at that location (probably why the manager was trying to buy me off).

Third time around...I called 2 weeks ago and reserved a trailer for tomorrow. I have 1 day to move all my stuff out of my apartment into my new house and clean the apartment. First they didn't have the one I wanted so I had to get a smaller one which means 2 trips. I called today to confirm my reservation and guess what...no trailers available at the location I reserved one at or in the near vicinity. . So, you mean to tell me that you take a reservation for a product that you don't have then tell me that you will charge me a cancellation fee for not renting an invisible trailer? Yes that's right, they said that if I cancel within 24 hours its a $50 cancellation fee (which is more than the trailer) and guess what...its within 24 hours and they do not have one. My thoughts are...if you're going to charge me $50 for canceling, shouldn't you have to pay me $50 for not having it? Isn't it called a reservation because its RESERVED?

So far they are 1/3 but I think the headache of a damaged vehicle, being dodged by a "Manager" and getting stuck trying to find a trailer on 1 day notice on a holiday weekend are enough for me NOT to rent from them again.
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Sail27 on 06/29/2007:
U-Haul is run by an incompetent bunch of morons - period. As for your vehicle damage - small claims court - and make lots of noise!
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UHAUL IS AWFUL!!!!!!!!!!!!
Posted by on
ROUND ROCK, TEXAS -- I am sick and tired and exhausted! I waited for 4 hours in the hot sun in Arkansas for UHaul to come and fixed the flat tire on the 4x6 trailer that I rented. I am trying to drive from Texas to Michigan to be back with my young children.
UHaul gave me a bad trailer with bald tires!
Giving me a bad start in Texas!
I had to call them over and over again.
I was on the highway in a dangerous spot with a flat tire!
When I told them I had a flat they asked where is it!!
They seem very uncaring and very demeaning!
I will never rent anything from them.
They cannot understand plain English!
they make me repeat numbers over and over again and then tell me that I'm not reading it right but I am.
They told the service man the wrong direction!!
He was lost because of them.

UHaul is a very terrible company!!




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Anonymous on 06/10/2006:
It looks like Uhaul stinks big time. http://www.phoenix.bbb.org/communitysponsors.asp
File a bbb complaint.
You also should've did the safety check before you left.
Anonymous on 06/10/2006:
While I agree U-Haul has gone to the dog’s and they are more like Gray Hound then a rental company, you do say “Uhaul gave me a bad trailer with bald tires!”. Did you see them before you left? If not, then like Mrs Manischewitz said “You also should've did the safety check before you left.”
Sparticus on 06/10/2006:
I've never been happy with U-Haul. I've used them about 4-5 times and never again!
Anonymous on 06/10/2006:
U-HAUL shouldn't rent equipment with bald tires. It's just bad business. It cost them a pretty penny to send somebody out to fix the flat. It's a reasonable expectation rented equipment is usable and in fair condition. That being said, I agree with Mrs M and Lidman - These days you can't depend on people to do their jobs properly.
Doc J on 06/10/2006:
Depending on your location. One can buy a small trailer (used) for what a long-distance one-way move will cost from U-Haul. Then, sell the trailer at your destination. I've done this twice. It takes some pre-planning though. With U-Haul you're paying for convenience...often at the level the poster describes.
DebtorBasher on 06/13/2006:
U-Haul = U-Pay, U-fix, U-onyourown, and I can't believe M3C won't let me post the next phrase!
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Very satisfied with my service
Posted by on
CRESCENT CITY, CALIFORNIA -- I have had a great experience dealing with this Uhaul. I have not only rented from them but returned equipment to them many times over this last year.
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They will sell you a receiver and hitch, but they won't rent you a trailer
Posted by on
OKLAHOMA CITY, OKLAHOMA -- These jerks installed one of the receivers, sold me hitch then told me they could not rent a trailer because because the car was a ford explorer. So they made a lot of money off me for nothing. I will never use U-haul again.
Company Response 09/03/2009:
My name is Maria Palmisano and I am with U-Haul International. Unless we were notified our customer planned on renting a U-Haul trailer, we would not have known his intentions. Of course had we known, we could have advised him of our policy that U-Haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving Ford Explorer towing combinations. Other options would have been provided. Our customer still has a valuable addition to his vehicle and can still tow other trailers. I can be reached at maria_palmisano@uhaul.com if he has other concerns.
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BokiBean on 08/25/2009:
Did you try to return the hitch?
JR in Orlando on 08/25/2009:
The U-Haul web cite has a reservation area where you provide information about the vehicle and tow equipment. With the Ford Explorer, the following appears:

"Towing vehicle: 2002 Ford Explorer
U-Haul does not rent behind this tow vehicle.
Use an alternative towing vehicle (I.e. - U-Haul truck or personal). See a local U-Haul center for details"

The good thing is you now have a hitch that you can used to tow other trailers or your own.
Hugh_Jorgen on 08/25/2009:
Did you tell them the hitch was being purchased just so you could haul one of their trailers? If so, you have a good argument to return the hitch.
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