Unsafe Trucks On the Road
LEAGUE CITY, VIRGINIA -- My recent experience with UHAUL tells me that they care only about the money, not the customer... On Feb 1, 2006, I went to my local UHAUL dealer to rent a 26 ft truck for a move. That day, it was pouring down rain. After getting the transaction started, they pulled a truck around for me to get the mileage off of it. When the guy got out of the truck, he stated that I would have to roll down the window, as the inside release did not work. I went back inside, told them that this was unacceptable, especially in the severe rain. After 3 other trucks with various safety problems, they found yet another truck, and again, brought this one around. This one seemed at first glance to be better. Only issue was a manual transmission, but, since I have driven them before, did not see a problem. Because it was raining, I noted the mileage, and signed the contract. By this time, the wind had picked up, and it was raining so very hard, I could not see the front of the hood of the truck. Well, after traveling about 2 miles, a car jumped in front of me, causing me to have to hit the brakes...Would have been fine IF the air brakes worked!! No Air pressure was the indication on the dash, so I reached for the emergency brake, and.... No Brake!! Well, I changed lanes quickly to avoid an accident. When I finally got home, the brakes returned to normal, but, still no emergency brake.
Anyway, got the truck loaded, and shut down and locked up the truck for the night(3:15am!). At 7:00am the next morning, a knock on the door.... The police officer needed me to move my UHaul truck because it was blocking the road. Much to my surprise, it had rolled down the driveway, and into the street, blocking the traffic. I moved it back into the driveway, and set the emergency brake, and it seemed this time to hold. Went to breakfast. Came back, and the truck was in the street AGAIN! Moved truck to the street. Called UHaul, and requested to have someone look at it. After waiting for 3 hours, called again, and they stated that they had nobody that could come until tomorrow, and that as long as the truck was drivable at all, I needed to bring it back to them. Well, my movers, whom I am paying by the hour, called me from the new house, and wanted to know when I was going to arrive.
I told them that I would be right there, so moved the truck to my new location, and unloaded....I took the truck back to them, and when I tried to tell them of the numerous problems, they very passively said "We'll look at it.".... I have also found out that they at the recommendation of UHAUL Corporate, place the new(er) trucks on One-way, and the older trucks, on local only. The thought is that if it breaks down, local is easier for them to work. However, it seems that by doing that, they also have the attitude that
1. Screw the local user, he doesn't need the automatic trans, or the emergency brake, or, even hazard lights...
2. The local person doesn't mind having a truck that is really no longer road worthy...He should be grateful for what he can get......
Well, my take is, SAFETY is not a concern for the local user as far as UHAUL is concerned. Next time, I will utilize someone else...UHAUL is NOHAUL in my book!!!