Rented a seventeen foot truck and found that a hand truck and large pack of moving pads tie wrapped to the side inside the truck, on the way with signs indicating that of they were removed there was additional charges. I want to fill up the truck and now this junk is in the way. Add reply
CHICOPEE, MASSACHUSETTS -- Good morning, Allow me to vent my experience with U-Haul installation of a trailer hitch.
On 8/9/2011, my wife went to U-Haul on 878 Memorial Dr, Chicopee, MA to have a trailer hitch installed on our ... read full review
MISSOURI -- On 11-21-12 I rented a cargo trailer at Towners Automotive 450 Hwy 53, Poplar Bluff, Missouri. The reason was to move to Grandview, Missouri. On my way the 22nd. it was pointed out that the trailer had no running lights after dark. This was not checked by the person who rented the trailer to me so I had no idea. My son-in-law called to complain and was given the royal run around, when Kevin the field manager for that area called and told me nothing was wrong with the trailer I got very upset because if the guy who rented it to me had checked the lights before I left his lot I would not be complaining on here, if I had known I would not have gone to U-Haul. The compamy does not take care of the people who rent the equipment they rent out. So I will never go to them again for any reason. The customer is always right no matter the problem! 1 Replies - Latest reply on 12/05/2012Add reply
They Engage In Crooked Practices
NEW YORK -- U-Haul asked if I needed a truck for 4 hours. If you say "Yes" you get charged the same as if you said "No", except you might then get charge "EXTRA" if you miss the 4 hour mark.
This is a shell game. ... read full review3 Replies - Latest reply on 07/23/2013
Thievery of Gas Mileage
DESOTO, TEXAS -- I rented a truck today at the U-Haul in Desoto, Tx. A 10' truck. I unfortunately did not request that the clerk show me the mileage inside the truck because I didn't know I needed to verify what the ... read full review3 Replies - Latest reply on 07/23/2013
U-Haul Is Absolutely Awful
CORPORATE -- This is my second bad experience with U-haul. The first was just dealing with a jerk at the pickup site, which I didn't blame on U-haul, so I chose to use them again. Very bad choice.
When we picked ... read full review
What a complete JERK
NATICK, MASSACHUSETTS -- I'll start from the beginning. I placed an order for a trailer hitch for my vehicle and needed it quickly. So I paid to have it shipped overnite and was told that it was expected in 1 to 2 days. I was ... read full review2 Replies - Latest reply on 08/27/2012
Rip-off....never Go There Again!!!!
BRISTOL, CONNECTICUT -- I'm sure I don't have to go in too much detail. From reading most of the reviews already posted, mine is similar too. It's a total rip off. How do you advertise a low price for the trucks and then the ... read full review3 Replies - Latest reply on 10/06/2012
Mother's Attic attachment not covered with insurance??? No one said anything and it is not in contract. I will be going to court. Horrific! Add reply
We made a reservation several days in advance. The night before we were to get the truck they changed the location of where we were suppose to pick it up… having us drive 30 minutes to another town. After talking to the rudest Regional Manager working for you HAUL we decided to go with someone else. THis lady should be FIRED. Customer Service like this is unacceptable!!!!!!! 1 Replies - Latest reply on 07/11/2012Add reply
Incompetent and disrespectful
EDMONTON -- Complaint about a Canadian U-Haul at Edmonton (9521-51st avenue, Edmonton, AB T6E4W8 Canada).
Complete dissatisfaction with the unprofessional services and disrespect demonstrated by several staff ... read full review1 Replies - Latest reply on 05/15/2012
Would like to compliment the personal (did not get his name) for the prompt good service they provided on the problem I was having with my trailer wiring in my car.
2 Replies - Latest reply on 04/20/2012Add reply
Bill Black, Elma, NY
BEACON, NEW YORK -- I rented a van from U-Haul 538 rout 52, it was a 5.2 mile trip. I received a full tank of gas. The place I rented it from looks very much like a gas station with all the pumps and signs. So, I decided that on my returning the van I will patronize that gas station by filling up the van at the said gas station.
1 Replies - Latest reply on 02/19/2012Add reply
To my surprise, the agent said it is not a gas station and it would cost me about $50.00, according to the company policy.
BARE IN MIND THE VAN COST $19.95 to rent! He said if I give him $15 OR $20.00 he would fill it himself and the matter settle. I wound up giving him the $15.00 extra. What a rip off $50.00 for gas on a 5 mile trip. Never again will I rent from that UHAUL joint. I would not recommend that place to nobody.
U-Haul vs competition
So, I am anticipating moving soon. It will be a local move, and I started looking into a truck. Well, I really wanted to avoid U-Haul, given all of the issues they seem to have.
I started shopping ... read full review2 Replies - Latest reply on 08/13/2011
U-Haul Hitch and Wiring Install Fail
SALT LAKE CITY, UTAH -- I brought my Ford Escape in to get the hitch and wiring installed. Prior to installation I asked if everything was included in the price, he (U-haul GM 2100 s SLC, UT) said yes everything excluding taxes, ... read full review2 Replies - Latest reply on 06/16/2011
Rented a 8 foot trailer online and after answering several questions about the vehicle I was using to pull the trailer with I made my appointment to pick it up the next morning. I arrived at the Addison location about ten minuets early. When I pulled up I saw one of the reps in front smoking and talking on her cell phone. I went in were I waited for about 30 min. I walked up to the counter and presented my order number and the representative said I see you are using a 04 Jeep Wrangler. I responded yes and was told that they do not rent to any vehicle with a soft top.
1 Replies - Latest reply on 06/04/2011Add reply
Now why don't they ask that question on line when they are asking you all about the vehicle you will be using. This was a complete waste of time and I will never use them nor recommend their services.
Great service, lousy product
I rented a 14' truck to move stuff about 1,000 miles. The customer representatives I dealt with were uniformly polite and anxious to please. But the product itself left much to be desired.
Start with ... read full review1 Replies - Latest reply on 05/20/2011
LAVEEN, ARIZONA -- I made a reservation online for a huge move. I planned and scheduled moving help on a certain day and time. We get to the U-Haul location to pick up the truck and are told that we need to have the truck ... read full review5 Replies - Latest reply on 05/09/2011