U-Haul's policy/procedures of requiring a credit/debit card and applying pre-charges at the time of rental is a rip off!!! The pre-charges for the estimated mileage is the scam. The estimated mileage ... read full review3 Replies - Latest reply on 05/29/2010
I want people to read this comment REAL carefully. I have read other comments about U-Haul's service, equipment, and helpful hints. I have never heard anybody complain about their prices. I would like ... read full review4 Replies - Latest reply on 01/25/2007
HOUSTON, TEXAS -- 2 Weeks ago 1/20/2004 I personally went to the Company owned/operated UHAUL to reserve a truck for an upcoming in-town move.
I made the reservation for pickup 1/30/2004 5:00pm and Return due date no ... read full review6 Replies - Latest reply on 05/25/2008
Beat this U-haul horror story
MARIETTA, GEORGIA -- OK.....so i was moving from my home in atlanta up to school in north carolina. 10 minutes from my house (less than 5 min from the closest U-haul center), our truck broke down. Since,U-haul has this ... read full review3 Replies - Latest reply on 10/31/2013
They Engage In Crooked Practices
NEW YORK -- U-Haul asked if I needed a truck for 4 hours. If you say "Yes" you get charged the same as if you said "No", except you might then get charge "EXTRA" if you miss the 4 hour mark.
This is a shell game. ... read full review3 Replies - Latest reply on 07/23/2013
100% Buy Back Guarantee
INDIO, CALIFORNIA -- Here is what I wrote UHAUL...
Over the past three weeks, we purchased over $500.00 worth of moving and packing supplies at the Indio California store. We "Took Plenty" as you had advertised on your ... read full review7 Replies - Latest reply on 10/01/2013
Never again use UHAUL
HOUSTON, TEXAS -- I surely do hope this letter and statement reaches the attention of people who can change the way you do business....because your company is no longer about customer service. A month ago i had made a ... read full review
FRESNO, CALIFORNIA -- My son and I needed a full sized car carrier to pick up a vehicle a short distance out of Fresno. A week before it was needed, I made a reservation directly with the North Blackstone shop in Fresno for pick up at the opening of business on the next Saturday morning. The Wednesday before, I stopped by the store with my truck to have their service man check out the compatibility of the wiring hook-up with what was on my vehicle. Again, I confirmed the rental date and time. When we arrived at the store a few minutes before opening the carrier was not in the front where it had been a few days before. Once at the counter, we were told that the carrier had been rented out to someone else the day before but that it would be back by 2:00 P.M. and we could stop by then and pick it up. The only offer U-Haul made was a 10% discount on our next rental. Needless to say, that has never been "cashed in".
I don't rent from them any more. In the meantime, we were left to scramble for another carrier and found one at an independent equipment dealer across town. U-Haul offered no help, no explanation and no apologies.
U-Haul Hitch and Wiring Install Fail
SALT LAKE CITY, UTAH -- I brought my Ford Escape in to get the hitch and wiring installed. Prior to installation I asked if everything was included in the price, he (U-haul GM 2100 s SLC, UT) said yes everything excluding taxes, ... read full review2 Replies - Latest reply on 06/16/2011
U-Haul unfair behavior
CHICAGO, ILLINOIS -- I rented a Uhaul van from store at 1200 west Fullerton, Chicago,60614. I returned it after about 13 hours when the office was closed. The parking was extremely full, so I had no choice but to park it ... read full review2 Replies - Latest reply on 07/07/2010
I will not reserve online with U-Haul ever again. This song and dance is probably very familiar now in these posts - 'reserve' online, no truck available, lose 'reservation' cost. Reserve is a misleading term. The company should say "OK, you pay us $5 and you can search online but you are not guaranteed anything. Goodbye and thanks for the $5."
2 Replies - Latest reply on 04/03/2007Add reply
I live in Ann Arbor, Michigan, (a college town with lots of kids using rental trucks) and wanted to tell everyone this but never figured out a way. This site helps me do that.
CALIFORNIA -- To Whom it May Concern,
I am writing to file a complaint with Uhaul, to let you know that I am disappointed with my experience with your company on my last move. I am so disappointed in your reservation ... read full review1 Replies - Latest reply on 07/11/2006
CHICOPEE, MASSACHUSETTS -- Good morning, Allow me to vent my experience with U-Haul installation of a trailer hitch.
On 8/9/2011, my wife went to U-Haul on 878 Memorial Dr, Chicopee, MA to have a trailer hitch installed on our ... read full review
MISSOURI -- On 11-21-12 I rented a cargo trailer at Towners Automotive 450 Hwy 53, Poplar Bluff, Missouri. The reason was to move to Grandview, Missouri. On my way the 22nd. it was pointed out that the trailer had no running lights after dark. This was not checked by the person who rented the trailer to me so I had no idea. My son-in-law called to complain and was given the royal run around, when Kevin the field manager for that area called and told me nothing was wrong with the trailer I got very upset because if the guy who rented it to me had checked the lights before I left his lot I would not be complaining on here, if I had known I would not have gone to U-Haul. The compamy does not take care of the people who rent the equipment they rent out. So I will never go to them again for any reason. The customer is always right no matter the problem! 1 Replies - Latest reply on 12/05/2012Add reply
I made a reservation more than a week ago for a truck at 12pm Saturday (tomorrow). I just heard now (6:30pm) that my truck will not be available until 2pm, delaying my move by several hours.
1 Replies - Latest reply on 07/31/2010Add reply
Damage Resulting = I had made arrangements with my family and friends to help me move at a certain time, and now they will no longer be able to help me move, greatly inconveniencing me. Further, I made arrangements to pick up the keys for new apartment at a certain time, and will now, at the last minute, have to rearrange this.
2478 DRYDEN RD., MORAINE, OHIO -- After scheduling my installation job three times, they were always too busy to do the job when arriving with my car at the appointment time, they finally assigned an incompetent worker to install my hitch on a Buck Rendezvous. The job was suppose to take an hour. After two hours, they gave the car to me. The exhaust pipe touched the newly installed hitch and rattled loudly. I complained immediately. They stuffed a piece of rubber hose between the pipe and hutch to solve the problem. It did not work for long. I was out of time and took the car. They refuse to do the job properly be giving the proper clearance between the pipe and the hitch.
1 Replies - Latest reply on 07/15/2010Add reply
I took the car to Midas muffler and spent more money to fix the problem properly. Uhaul is completely incompetent and should be out of business.