CHARLOTTE, NORTH CAROLINA -- DO NOT USE THIS U-HAUL LOCATION!!! My entire experience has been an absolute nightmare. I am currently awaiting an acceptable response via the Better Business Bureau. The equipment I reserved and needed to complete my move was not supplied (as contracted). According to ** (Uhaul rep), a "reservation" is not guaranteed. "If someone comes in off the street and needs that equipment, we have to give it to them" and "woman to woman", I should have been able to handle my moving my washer and dryer without any assistance. ** should not be allowed to speak with upset customers. My frustration was escalated after my conversation with that rude woman.
What an embarrassment for the business as a whole! I was offered a $50 refund (total spent was closer to $450) and a $50 "VIP" future credit. I'm guessing that "VIP" carries as much weight as Uhaul's definition of a "reservation", therefore I declined. If you're looking for a moving solution, do yourself a favor and look elsewhere.
AUBURN, ALABAMA -- Reserved a truck to move to Tennessee! Had reservation for weeks, was called the day before and told I would not have the size truck I ordered but would be given a larger truck, but would only have it 2 days instead of the 3 I booked! Then they called back and said, "I would not have a truck at all!" This is not the first time this has happened! 4 times I have either not had a truck or had to drive 50 miles to another town to get it! Penske is much better company, I will never deal with U-Haul again!!
ABILENE, KANSAS -- I needed a truck to move some of my things that won't fit into my car. My bed, dressers, etc. So, I went to the local U-Haul rental store here in town. I made my reservation nearly one month in advance. When I was called by U-Haul about my reservation, I was told that I would have to pick up and drop off the truck in a town nearly 30 miles away. I don't understand why I would have had to do that. There are trucks sitting unused outside the rental store here in town all the time.
I guess I wasn't putting enough mileage on the truck to make it worth their while. That would have been an extra $60.00 on my bill, plus gas for the truck, plus gas for my car. I cancelled the reservation. U-Haul apparently didn't want my business.
WEBSITE -- Online I order a trailer hitch to be installed. I get an email saying that it will happen on date X. I call the U-Haul location on the day before. Yes my appointment is at 11:00. But: I go ahead and ask, "did the part come in - it was a special order part". No, no part. Hasn't been ordered yet. So he told me the appointment time with no part there. Later the guy calls back. He called some center. That center says that the part was ordered, but it would take 6-7 weeks - so they knew all along it would arrive several weeks after the date of the appointment. Grumble!
STERLING, VIRGINIA -- U-Haul forged signature and came in as a third party merchant disguised with another name "Reston car rental" to charge my account illegally while dispute claim was active and being investigated by my credit card company. To not raise red flag, U-HAUL decided to steal money out of my account by using another business name!! The credit card company closed my dispute claims immediately and opened a fraud claim against U-Haul, credited me with all charges from U-Haul and Its other "names" affiliates. U-Haul provided a forged receipt to justify the fraudulent charges.
They were caught lying about charges, pick up time/drop off time as well as fuel being low, mileage out/in, and type of reservation we had. Basically U-Haul charged me over $300.00 for $19.95 rental in the same city just because the gas station attendant did not know anything about U-Haul rentals and had no training on locating reservations and asses fees. She took 2 hours to return the truck after truck was actually dropped off.
MIAMI, FLORIDA -- I moved my entire three bedroom home from Miami Florida to New York City on August 15-17, 2913. I had some serious anxiety about the drive, especially since I was traveling with my two kids, ages 16 and 18 and I was doing all the driving. I read a bunch of reviews that were so negative and I was scared about the equipment I was going to get from Uhaul. Luckily, I had a great experience with Uhaul. The truck was a newer model and ran well. Just be prepared to drive slow, like 55 mph slow. I didn't feel comfortable driving over 55 mph because my load was so heavy. I'm not going to lie - it was scary because the truck is so big and heavy. And it was filled to capacity.
But I did it. The Uhaul customer service was great. I read that many people didn't have there trucks on time but mine was there waiting and ready when I arrived to pick it up. Keep in mind that gas is expensive so make sure that you budget for the gas. Plan ahead as so where you are planning on stopping and make sure you have enough clearance. Backing up the truck was OK. I read so many horror stories about Uhaul equipment and customer service but I had a great experience. Would I recommend Uhaul? Absolutely! If I did it, a 48 year old mother of two, with no truck driving experience, anyone could do it. Thanks Uhaul!!!
SPRINGVILLE, NEW YORK -- I will NEVER use UHAUL EVER again!! I made a confirmed reservation for a haul from Thursday till Sunday Local to pick up/drop off IN TOWN. Only to find out I had to drive over 40 miles ONE WAY to pick up this Uhaul and could not even have it for my entire rental! Only Thursday. I made several attempts to reach supervisor ** which informed me even after my credit card was needed (to make and reserve my Uhaul), my reservation was merely an effort to better assist and accommodate her every effort to place me in a Uhaul for my desired time...
In a nut shell, I would rather pay double for a moving company rather than have horrible customer service and be lied to about what I am or are not getting from this company. I will be posting this on EVERY WEBsite available along with word of mouth to any and all. YOUR COMPANY IS UNRELIABLE AND HORRIBLE!!!
WEST BABYLON, COLORADO -- My entire experience from start to "finish" - not finished yet – has been abysmal and infuriating! I would strongly advise friends, family, new acquaintances and even perfect strangers to AVOID U-boxes at all costs. I should have trusted reviews I read online stating that although U-box is half the cost of other pod services, you certainly get what you pay for.
I was forced to do most of the legwork to get my RESERVED U-box delivered to the Long Island site (I reserved it >2 months in advance with “one left on site” – you'd think that would mean they had one left). Apparently, the entire region of Long Island, NY was depleted of ALL U-boxes, with no shipment delivered. After a total of 16 hours of circling around U-Haul's phone system (with seemingly endless on-hold periods followed by getting disconnected – only to repeat this over and over, and over…) I spoke with ** (the ONLY productive U-Haul employee) and a shipment was delivered.
It's been downhill since – with numerous unreturned phone calls, cancelled and wrong reservations, 12-days until my U-Boxes were actually shipped out, changing stories with each phone conversation, no furniture pads in the U-boxes, and so on.
RALEIGH, NORTH CAROLINA -- I went to 4 different uHaul outlets today trying to rent a tow dolly. Each of them had dollies, in fact one of them had 3. No one would rent one claiming they were all reserved. I asked each store to look on their screen for a location and no one was willing to find one. I called their reservation line and was on hold for 18 minutes. Finally spoke with a woman who would not even tell me where one was unless I gave them all kinds of information.
After 12 more minutes of answering question, she still would not even look to see if and where one was available. I called the local Raleigh manager to voice my complaint. This was like talking to a rock. A dead rock. This company has NO customer service at all. Arrogant, hateful bunch of SOBs. Take your business elsewhere.
MIAMI AND CHICAGO, FLORIDA -- We used Uhauls UBox system to move from Florida to Chicago. From start to finish it was a disaster. First, the boxes were not available the morning of our move, even though we reserved and confirmed weeks ahead of time. So our movers had to go way out of their way to get the boxes and had to rent two trailers to get them to us because Uhaul didn't have those either.
Next, the billing in our credit card did not match the contract price and no one could explain why.
Then, we were told our boxes had shipped and would arrive a certain day at our new apartment. Two days before our move in, Uhaul told us no, in fact our boxes would not arrive for another week. Then, the next day, someone else called to say that, actually, the boxes had arrived in Chicago and were available for our move in but that they did not have movers for us as we had been guaranteed previously.
Finally, once we arranged our own movers and went to pick up the boxes ourselves, we waited over 1.5 hours at the Uhaul store for them to actually load them onto a trailer for us. Again, no one had any explanations.
Uhaul failed us from start to finish. In the end we got our stuff the day we needed it, so in that sense the move was a success. It just wasn't smooth or organized.