U-Haul Fraudulent Charges
I rented a truck from the U-Haul location at 7324 N Western Avenue Chicago for 6 hours (5pm to 11pm). I returned the truck on time and dropped the key at the drop off box with gas at the level where it ... read full review2 Replies - Latest reply on 06/28/2010
Guilty until proven Innocent
I rented a Truck and trailer from Uhaul in mid October at the waterloo location in Canada. I was moving to Toronto and needed the truck to move my stuff. The staff in Waterloo were very helpful but ... read full review10 Replies - Latest reply on 02/03/2010
U-haul Bait And Switch
RAYMOND, NEW HAMPSHIRE -- I rented a U-Haul about 2 months age, reserved a 14' truck and was called the day before and told they had a 17' for the same price, no big deal
I rented another one last month, reserved a 17' and ... read full review1 Replies - Latest reply on 01/03/2009
$10-$15 charge for an Invoice
DALLAS, TEXAS -- My rental well well until I returned the truck after hours. As instructed I noted mileage, gas level and dropped keys and contract in night depoist.
Upon calling customer service to ensure an original ... read full review3 Replies - Latest reply on 08/11/2007
>1000% interest on late due
I want to warn all out there of U-Hauls deceptive bill collection tactics it uses on "in good standing long time clients". Due to an error in their billing of $15.00 extra on my monthly storage fee, U-Suck ... read full review3 Replies - Latest reply on 10/08/2006
Misery and Hardship With U-Haul
ORANGE AND RIVERSIDE COUNTIES, CALIFORNIA -- For your most stressful and overwhelming moment = moving, hear our U-Haul story and please, please beware.
Go anywhere else but U-Haul: Ryder, Budget, Penske, Avis. The extra cost of their competitors ... read full review1 Replies - Latest reply on 10/03/2005
Storage Item Theft
PELHAM, ALABAMA -- The U-Haul located in Pelham, Alabama was storing some of my family heirlooms in the midst of moving from one home to the next. We had thousands of dollars worth of stuff in our unit ranging from antique ... read full review6 Replies - Latest reply on 12/20/2004
Fraudulent Credit Card Charges.
NEW ORLEANS, LA, LOUISIANA -- 10/23 - Reserved a truck. Told could have it until the next morning.
10/24 - Went to pick up the truck. Told would have to return PRIOR to their close today. Canceled truck. Nothing told to me. ... read full review1 Replies - Latest reply on 11/28/2004
LEWISVILLE, TEXAS -- On July 16th I reserved a trailer hitch and trailer to move my daughter to Florida on August 5th. U-Haul took the $50.00 deposit out of my account that very day and gave me confirmation numbers which I believed I could count on. They were to have called me on August 3rd to schedule the installation. No call. I called them - guess what? They didn't have a trailer hitch and couldn't get one unless the overnighted one from their corporate office the next day - which would cost me a day of vacation and travel time. I asked to speak to the manager who was always with "another customer" and who never returned my call. I was advised I could complain by calling 1-800-GoUHaul. I called and was finally able to get a hitch (already in stock!) in another City which meant I had to drive 50 miles one way just to get a hitch that I didn't want to buy! U-Haul has horrible customer service and, as God is my witness, I will NEVER again use U-Haul!Add reply
Uhaul Failed From Start To Finish
MIAMI AND CHICAGO, FLORIDA -- We used Uhauls UBox system to move from Florida to Chicago. From start to finish it was a disaster. First, the boxes were not available the morning of our move, even though we reserved and confirmed weeks ... read full review
Took to Much Money for Storage
COEUR D ALENE, IDAHO -- So I got a U-haul. The first month is free and my payment was due on June 30th. Well I decided to make my payment for the $79.99 storage unit 3 days early. Somehow it went to $84.98 is what they said ... read full review