Very Bad Experiences With Ultimate Fares Aka Cheap Flight Sales
Posted by Crystal on 2008-07-31
I cannot but share my very negative experiences with "Ultimate Fares" also known as "Cheap Flight Sales." Doing business with them is not only frustrating, aggravating and fruitless, but a total waste of time that yields absolutely nothing.
I had the misfortune of being forwarded a link to their site someone said he'd seen online, when I mentioned that I was trying to purchase an international ticket. After I had gone through the whole process of "supposedly" purchasing online, with a notification that my CC had already been charged and my money was non-refundable, I checked my e-mail later for the promised confirmation only to be told to now fill out and mail a CC authorization form and my license and CC copy, which I did.
That same night I tried to call to make sure the transaction was legitimate since I'd never used them, but a recording said they were closed, so I sent an email to their help"less" desk. By the next day when I called to confirm the E-Ticket no., I was told the fare had gone up $700. I was astonished that a ticket I had been told was already purchased was now supposedly cancelled and 40% higher than what I had paid and was assured had been charged. The sales people were of no help either.
I decided to book the reservation directly with the airline, but was told the computer was down, and since time was of the essence I made the foolish mistake of giving this incompetent outfit another opportunity to sell the ticket.
This time I called their no. directly instead of booking online to avoid any excuses and possible incompetence. The woman whom I spoke to assured me that the ticket was already paid for and my CC would be charge the moment she gave me a confirmation no. I was then told to expect my confirmed itinerary to be followed up with another itinerary within 24 hours that would have the eticket no. and my receipt.
Although she assured me everything was processed, I still didn't feel assured because of my previous experience. I did check my email and saw the itinerary, but didn't want to have my hopes until I actually had the E-Ticket and receipt in the 2nd itinerary promised.
When I again checked my email, instead of the promised 2nd itinerary, what I got was another CC authorization form again requesting the copy of my CC and license.
Despite the fact that I had already submitted these, I again faxed them. Because of the time difference I decided to stay awake until they opened to call and confirm receipt as well as notify them that I had not received the 2nd itinerary as promised.
To my shock when I called these b*stards had the audacity to tell me that the fare had again increased by $300 and that they had not yet processed the payment or ticket despite my being told this was already done when I spoke to the sales person on the phone the previous night.
I requested to speak with a Supervisor and conflicting info. was given. I was first told that the supervisor leaves by 4 p.m. then I was told the supervisor doesn't come until evening. It is infuriating enough that this outfit has a bunch of outsourced people whose accents you can barely understand especially when they are lying and deceiving their customers, but their rudeness only compounds matters.
I am extremely angry because I could have purchased my ticket directly from the airline, but now these b*stards due to their deceptive business practices, misrepresentation, lies and incompetence have cost me time, sleep and money and I'm expected to purchased my ticket for at least $1000 dollars more.
The same agency that stated that my CC had already been charged at the time of purchase and that my payment was non-refundable was now telling me that it hadn't been charged, but is usually delayed until their billing dept. gets around to it, hence the up to 24 - 48 hrs lapses in time and reason for exorbitant fare increase.
This is nothing but hogwash. I should probably be glad that I didn't purchase from them as worse things could happen and one might get stranded in another country due to their incompetence and deception. My only prayer is that my CC is not fraudulently used since I provided all details including my CCV no.
After having a confirmation with them that was cancelled for no reason within 24 hours and then again in less than 12 hours only to tell me the prices are much higher now I can only advice you to be very wary of Ultimate Fares' "Bait and Switch" practices as I cannot but say that their crooked and deceptive practices has cost me tremendously. I was finally able to purchase a ticket I could have purchased since last weekend elsewhere but it cost me at least $1000 more because of their deceptive delaying "Bait and Switch" tactics.
The Federal Trade CommissionÃ¢ÂÂs policies and regulations, says deception exits "If there is a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer's detriment." Ultimate fares certainly deceived me twice into believing that tickets will be issued after receiving payment and other demands from me only to leave me stranded and cost me plenty.
BTW "Ultimate Fares" is the same company doing business as "Cheap Flight Sales". I discovered this while searching for tickets online, and when I clicked to purchase at the stated price, I realized it was a bogus site. When I tried to call their no. directly, I realized it was the same tel. no. as the deceptive "Ultimate Fares." No wonder the results were the same. Negative
I would NEVER again visit their site or call, let alone attempt to purchase from this deceptive agency and would under NO circumstances ever recommend them to another person.
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Fraudulent Charges; Dishonest Work Practices
Posted by Margaret on 2008-05-24
BOCA RATON, FLORIDA -- I attempted to purchase tickets on the Ultimate Fares website, but the website showed "website error, please contact agent at 1-800 number". I called their website and the agent said they were experiencing very high volume and to keep refreshing my browser until I got a confirmation. I never did, the error message kept coming up, so I bought the tickets directly from the airline. Then, I check my email. Three reservations had been made. I called them back immediately and explained what had happened and my discussion with the agent re: refreshing my browser which resulted in many purchases of the same ticket and told them I didn't need any of the tickets, since I bought them from the airline directly. They charged me $50 a piece for the tickets and $24 a piece for an 'agent fee' which means talking to agent on the phone.
I challenged the fees on my credit card and they couldn't get UF to rescind their charges, so my cc company paid the $24 fees, but not the $50 fees. Now they hound me day and night, by phone, email and mail that they are going to charge me the full amount for all of the tickets, plus the $50 fee for each. Unbelievable. A total scam and dishonest business practice.
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Terrible Customer Service
Posted by Wayne on 2008-02-24
MULTIPLE CITIES, NEVADA -- I have never experienced such terrible customer service!! I spent 6 hours on hold. I started out as customer #9 with an estimated 60 minute wait time and after 4 hours ended up as caller #1 with a 2 minute wait which eventually went to me being still caller #1 but again with a 60 minute wait time. During all the time on hold I was using their emailing site to correspond with their rep and repeatedly asked for other numbers so I could call to speak directly with a supervisor.
In the end they disconnected me and I never did get resolution through Ultimatefares.