ASHLAND, OHIO -- DO NOT DO BUSINESS WITH ULTIMATE SHOPPING NETWORK! I have never in my life dealt with such an irresponsible company. They are more than willing to take your order and your money. I was luckier than some in that I did receive my orders after many many weeks of calling to inquire on their whereabouts, only to be disappointed when they finally arrived. I returned all merchandise expecting the 30-day money back guarantee that was promised. I have not yet received a refund of almost $3,000. This has been ongoing since June, 2006. I have been trying to contact anyone that has half a brain that would speak with me regarding my account. Those in customer service, which as I now understand has been contracted to a company in India, would listen as I would repeat the same information over and over week after week only to be told that I would receive a refund in 10 days. The last time I called I was told it would take another 15-30 days max. Well I'm still waiting. I was told that everything goes through the accounting department and when I asked to speak with someone in charge no one was available at that time, no supervisors, managers or CEO. Mark Miller (CEO),surely he could authorize a refund! It was a simple transaction, two items ordered, two items returned, this is what you owe me. Issue a refund! These managers and supervisors were always in meetings every time I called. I looked up phone numbers on the net and no one would answer when I called. I've emailed but no response from that either. I sent along a 3-page letter on my last return item and put a note in it to forward to management, nothing came from that as I expected. I was told by customer service to leave a message and someone would contact me within 24 hours, that never happened. At this point I felt as though I was somewhere in the Twilight Zone. Was anyone else having the same trouble as I was? Could it be that I have been scammed? You know how you get that sickening feeling inside and want to fight back but don't know where to start? Somehow by divine intervention I suppose,I managed to get through to speak someone that I could understand. His side of the story was that he understood my situation, well thank God, he UNDERSTANDS!! I was told by him that USN was backlogged in their paperwork, they didn't want to hire anymore people, and that I would be getting a refund but he didn't know when. Well, that certainly MAKES ME FEEL BETTER!! He didn't say anything to ease my uncertanities. After all of this I did a little research on the internet and found that USN filed bankruptcy in 2003 or 2004, their stocks aren't doing good, etc. you get the picture. So after months of me getting no where and still seeing their program on Direct TV where they tell you "take it out and shop it" "we guarantee it'll be worth double what you pay for it" I tuned in one day and they were off the air. I called Direct TV and they didn't know where they went, just that another show had taken their place. USN said that they would be back on the air in one week, that has now been at least a month. So after all of this aggravation I called my credit card company. I explaned the situation and send all documentation that they requested to them. They are going to give me credit back to my card although I don't know if it will be the full amount. If you are having this same problem, and you used a credit card to make the purchase, contact your credit card company, they are willing to work with you to help resolve the problem. In the meantime USN shouldn't get away with this. There must be thousands of people out there who are out of a bunch of money. Shame on you USN!!
CALL USN AT (310) 229-2299, ARIZONA -- I have been researching Ultimate Shopping Network for the past week or two, since they have screwed me on a $649 ring I bought. The amazing thing I see (READ THE PARAGRAPH BELOW)is that the company has been having problems with cash flow for a while, as notated in their Quarterly Report to the SEC. Their CEO reports that they cannot deliver paid orders because of it. This report was submitted to the SEC in November 2006. Interestingly enough, their CEO is ALSO the company's Principal Accounting Officer!
Bottom line is: They cannot pay their suppliers, which means they are continuing to sell what they don't actually have. And, after they take your money, they cannot give you a refund for the unshipped item, because the money is spent (they are in bankuptcy.) This company is WAY in the hole!!
Check out their stock page (symbol is USNR) It's in the toilet. It all makes sense now why no one answers the phone at their company, and why no one gets a refund for items that they cancel or return. believe this constitutes fraud. Here is part of their SEC report (I cut and pasted it in...)
SECURITIES AND EXCHANGE COMMISSION FORM 10-QSB
Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange For Quarter Ended: September 30, 2006
5215 NORTH O'CONNOR, SUITE 200, IRVING, TEXAS 76039
Address of principal executive office)
Issuer's telephone number, including area code â (310) 229-2299
NET SALES â The decrease in net sales was the result of higher returns in the diamond category. We have reduced the time allotted to diamonds for our second quarter programming. In addition, due to cash flow constraints, we have been unable to fulfill all orders. Our backlog has increased from approximately $36,000 at March 31, 2006, to $5,536,000 at September 30, 2006.
Date: November 21, 2006
By: Mark J. Miller Chief Executive Officer And Principal Accounting Officer
In 2006, I ordered and paid for a diamond ring that cost $450.00 And never received. I called many times with reassurance that I would receive my ring. After many calls, I finally talked to someone in India who also promised the same. No ring or no refund. I am paying for this on my credit card even though I paid for but received no merchandise. Now, no one will answer the number I used for the previous calls to customer service.
Still have my credit card statement with purchase on it. Will they ever pay for the fraud they have committed? Nannie
LOS ANGELES, CALIFORNIA -- I worked for USN as a security officer for about six months. I was asked to leave by my company because USN hadn't paid any bills. When I returned a week later to pick up my personal property, a 21" TV and antenna, I was told they mistakenly donated it to the Salvation Army. I sent letters to [name removed], President, [name removed], Comptroller. and [name removed] V.P., asking for compensation. I was assured by [name removed] that I would be compensated.
They all lied. I was never compensated, and now I'm out a TV because of these three crooks.
YONKERS, NEW YORK -- I won an auction for a diamond ring in August for $2,500+ - my credit card was charged immediately and I never received the merchandise - always being told that it was back ordered, they were having problems with the vendors, etc., etc. After about 3 months I cancelled my order and demanded a refund which I was supposed to get in a few weeks. I never did - in the meantime, the time to complain to my credit card company was up and I am still out the money. I see that I am not alone in this. Is there nothing that can be done. This is obviously fraud and some government agency should be going after this company. Has anyone heard anything? Isn't there anyone out there that can help us?
NEW YORK, NEW YORK -- I submitted a review about two months ago stating that I purchased coins for approximately $4,000.00 returned them because of their poor quality and was waiting for a replacement and ultimately a refund. Just to update all of you, I have never received a replacement for the coins or a refund of the purchase price.
I just want to pass this along to all of you--DO NOT WAIT TO SEEK RESTITUTION FROM YOUR CREDIT CARD COMPANY. YOU ONLY HAVE 90 DAYS TO SUBMIT A CLAIM. I relied on what the customer service people told me--the coins would be in "Friday". After three months of "Fridays" coming and going, I decided to ask for USN to credit my account.
They (USN) are a tricky bunch. I am sure they know that a consumer only has 90 days by law to seek restitution.
By the way, I have called and written to M. Miller and never got a response. I also called the "1-800" operator. I was told there is no 800 number for USN, Ultimate Shopping Network, or any of their other names.
CABLE TV -- It seems there are plenty of other people who have fallen prey to these people - DO NOT BUT FROM THEM !! Out of 4 orders, I received only one. The one order I did receive, I returned because it was defective and asked for a refund, but they sent me another one instead. Obviously, refunds are against their policy, even when they cannot deliver the merchandise.
I was lucky to have been able to lodge disputes for two of the orders with the credit card company, but the third was past the credit card company's length of time allowed. If you can, contact the credit card company to dispute and they will credit your money back and deal with the company themselves.
I too would be interested in joining a class action - please contact me if one gets started.
PORT ST. LUCIE, FLORIDA -- Do not trust this company. They are total scam artists. I had tried to purchase a ring in August of 2006 for about $2500.00, and never received it. I waited about six weeks when I decided to cancel my order. Customer service told me it would take 10-14 business days for my refund, but of course that was a lie. Now evertime I call them they tell me it will take another 15-30 days. It is now January 12, 2007 and I have still not received my refund. In fact, I called again today and guess what? They told me it will be 15-30 days!!
NEW YORK -- I would not purchase anything again from this company. Customer service is located in India and they tell you that you cannot speak with anyone in the U.S. or credit department; it appears that every time you call for service they read from a script; they tell you the product will be available "Friday"; I finally gave up, asked for a refund in November and they have yet to refund $4,000. I call on an average of 3 times a week and am always told the same thing--there are several factors why you haven't received a refund, we are having accounting issues, no one should have told you you would receive a refund in 10 days, you will be credited within 15-30 days. I have received that exact response every time since the November 10th.
LOS ANGELES, CALIFORNIA -- I too would like to complain about USN (Ultimate Shopping Network) a home shopping channel found on Dish Network. This company sold items that they never delivered, but charged credit cards. When I started making calls they promised a refund to my credit card (never happened). After many calls, they stopped answering the phone. This company needs to be stopped (the owners are probably now doing the same thing under a different name). Nancy