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Ultimate Vanlines


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Posted by Redsoul on 09/29/2008
1331 REGAL ROW SUITE 399 DALLAS, TEXAS -- I found the Ultimate Van lines on internet before moving. I inventoried what I had in order to estimate the total cost of my moving on their web site and scheduled my moving day on Jun 30 by paying 10% deposit on Jun 17 2008.
I talked them on the phone to make sure my moving schedule on Jun 27. The guy who works for the company told me “everything is fine.”

A manager, Tina called me by phone at 2 pm on Jun 29 (Sunday). She told me they have a car accident and they can’t send me a tuck on Jun 30, but I set my moving day on Jun 30 because my apartment asked me to leave out of their apartment no later than Jun 30 and if I couldn’t, they told me that they will charge a whole month rent which is about $ 730. She said a very rude reply to my asking dispatching another car for my moving on the scheduled day. I couldn’t find another company because it was late Sunday. I asked her to compensate not coming on Jun 30, and she told me they don’t compensate any thing except for $ 50 dollars discount. She told me that they can send me a truck on July 1, so I had to believe them one more time.

On moving day, 11am July 1, movers came to pick up my stuff with truck that wasn’t the moving company that I asked for my moving. American Van Lines was written on the truck (plate number: 890 ALK, Kansas plate). I prepared for my moving from early June, so I packed up most of my stuff into moving boxes. It took about less than 2 hour to finish loading all my stuff into their truck. When four movers started to load my moving boxes without telling me the price of Boxes, packing labor, tape, wrap, and so on. When they finished loading, they used probably less than 10 moving boxes and 10 tapes. One of the movers who was in charge of my move calculated the cost of packing without explaining and told me $ 412. I was surprised and asked him to show me the paper that he calculated on. When I tried to understand the bill of packing, he snatched it out of my hand and didn’t give any detail of packing charge.

Also, he asked me check or cash for whole amount of my moving cost, but I already talked to the company about paying 50% of my total moving cost by credit card. He threatened me with unloading my stuff out of truck and asking for packing and labor fees. At the time, I thought I didn’t have choice because of his threatening. Also, He told me that I have more weight than what I inventoried on the web site of the ultimate van lines. He told me that I have two options that we can go to weigh my moving stuff or I can take an offer that he gives to me. He scared me not to go to weigh because it will be more than what he offers me right now.

Also he told me once I weigh my stuff, I can’t change anymore. He asked me just 35% ($700) more than the estimate price. I didn’t have any experience on moving out of state by moving company, so I needed more time to think about it, but he pushed me a lot to agree with his offer. So, we made an agreement on $ 3,185 for total moving cost. [$1,913 (First basic estimate price) + $210.43 (Fuel surcharge 11%) - $ 50 (New customer promotion) = 2,073.43 (Total estimate quote) + $700 (About 35 % agreement) + $412 (packing charge) = $ 3,185 (Final moving price)]. He also showed me “Uniform Household Goods Bill of Landing and Freight Bill” which he should show me before loading and asked me write down “6 cent per pound without charge” for insurance on it and made me sign on it by his saying “we usually charged money on 6 cent per pound for insurance but I will do it free for you.” Later, I found I can be covered 60 cent per pound for insurance but he gave me false information and made me sign on it.

After the moving day, I asked my final invoice to the company several time but I couldn’t have invoice until July 9. However, the invoices that they sent me for more than 7 times didn’t match what I have to pay. Sometimes, they added more cost on the invoice and didn’t explain. I talked one of a male manager, he threatened me by saying “if you don’t pay 50% of the invoice, I will send your stuff to auction and sell them off.”

Also the mover who came on July 1 called me threaten me by saying “I am going to go to police if you don’t pay 50 % of the invoice” his phone number 913-653-3876 at 9:46am on July 9. I paid for $1,680.14 because they made enough phone calls to me to worry about my moving goods’ safety.

On July 10, a driver called me by phone and said “I am driving to California to deliver your belongings on July 13. You should be there this weekend.” I asked them to bring my stuff on July 18 as the date of contract. Several people called me (phone number list 972-215-0424, 913-341-5200, 718-775-0651) and asked me go to California right now and get them in storage, but I was in Kansas, and I can’t get there until July 18. After several phone calls, they didn’t call me or explain where my stuff is at either.

I made many phone calls to ask them where my stuff is at and whether they are going to bring my stuff to Bakersfield on July 18, but they have failed to answer my request or haven’t responded. On July 17, they called me that my belongings are in storage in Bakersfield, and asked me pay for the fee of storage and rest of my moving cost. He told me that he is not going to tell me where the storage is at until I pay for everything and I have to move all my stuff by myself to where my belongings are supposed to be delivered to. Also, they failed to show me that all of my belongings unloaded into storage without missing or broken. I am so stressed and can’t sleep at night. I am worrying about safety of my belongings.

Also I complained in BBB. This is their response

BBB response

On July 24, 2008, the business provided the following information:
we have schedule the move for the customer Kyounghoon Lee. the customer knew what is the additional charges before signing with us, we did inform him that if he has any additional pound or if he need any packing it will be additional. we received a call from some one in the name of Sean telling us that they are ready for the delivery. we sent it out and the delivery is in process.just for remainder delivery can take up to 21 business days as stated on the contract that the customer siged for as well as the customer was not ready until July/18 for the delivery. the customer refused to sign on the paper works so we explained him before loading the truck that we have a lot to pack and he said ok charge me for it. at the time of payment the customer gave us very hard time to pay even thou he signed for it.

Best Regards,

Ultimate Van Lines, Inc.


First of all, I have to talk about their response on my complaint against Ultimate Van Lines. They didn’t come on schedule date June 30 and it caused me extra rent to pay for my apartment. On July 1, the movers came to pick up my shipment and they failed to tell the cost of packing my stuff with their box (they used about less than 10 boxes) before loading and the contract was written after loading all my shipment. Then they threatened me to sign on a blank contract by his telling me that he is going to unload my shipment if I didn’t sign and he is going to charge for everything that costs of loading and unloading my stuff. Also, the mover asked me write down “6 cent per pound without charge” for insurance on the contract by his saying “we usually charged money on 6 cent per pound for insurance but I will do it free for you.” Later, I found I can be covered 60 cent per pound for insurance but he gave me false information and made me sign on it. Also, I have received approximately more than 7 invoices from Ultimate Van Lines that had charges that I didn’t agree with. (I can provide all the invoices that they sent me) They added additional charge into the invoices, therefore I had to request them to send me right invoice. I was tired with dealing with this company and finally I had to pay what they asked me for.

Also, the delivery date for my shipment was July 18 on the contract, but on July 10, a driver called me by phone and said “I am driving to California to deliver your belongings on July 13. You should be there this weekend.” I asked them to bring my stuff on July 18 as the contract. Several people called me (phone number list 972-215-0424, 913-341-5200, 718-775-0651) and asked me go to California right now and get them in storage, but I was in Kansas, and I can’t get there until July 18. After several phone calls, they didn’t call me or explain where my stuff is at either. I can provide all of phone number and calling time if you want. Also, Sean, who is my cousin, never told them that we are ready for delivery. On July 17, a driver called me that my belongings are in storage in Bakersfield, and asked me pay for the fee of storage and rest of my moving cost. He told me that he is not going to tell me where the storage is at until I pay for everything and I have to move all my stuff by myself to where my belongings are supposed to be delivered to. Also, they failed to show me that all of my belongings were unloaded into storage without missing or broken.

I have called numerous times to Ultimate Van Lines to find out where my shipment is and when they will bring my stuff to where my belongings were supposed to be delivered. I even called the driver who told me that it was in storage in Bakersfield, CA. but they have failed to answer my request or haven’t responded. I haven’t talk to anyone from there, specifically [snip]. I left messages on their voice mail and have not received any call back from them.
If anyone is having a problem with this company and has a plan to prepare a lawsuit, please let me know. My email is redsoullkh@hanmail.net. We can fight together against them.
     
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Worst Moving Company In The World
Posted by Chokka on 06/24/2008
DALLAS, TEXAS -- This is a worst moving company I ever experienced. They cheat you in charging lot of money and they never give you the correct quote. They use all possible ways to charge you extra money. You will have no option to deny that. Once the items were picked-up, they don't answer your phone calls. The dispatch manager Tina is very rude and she never bother to satisfy the customer.

This company is never deliver the stuff on time. Never choose this company!
     
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Posted by tander on 2008-06-24:
Did you check them out with the Better Business Bureau before hiring them?
Posted by Anonymous on 2008-06-25:
If you accepted them on a quote alone that left them open to charge you whatever they want to charge. Some states allow movers to add a small percentage.
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Do Not Use Ultimate Van Lines
Posted by Cssd on 05/20/2008
DALLAS, TEXAS -- Beware of this company. They will lowball their quote. In their quote, they failed to mention fuel surcharges and nearly $2,000 in packaging and materials.

In addition, they underestimated the weight of our move by over 30%, despite the fact that we disclosed all furniture and large items and were only 20 boxes over our initial estimate (I doubt that each box weighed 130 pounds). They clearly lowballed the weight to get the quote.

The movers did not show up on the estimated date of delivery. They were impossible to get in touch with. When we finally got a hold of them, we got the runaround. They showed up the next day and refused to give us the "7 day guarantee" on the original delivery date because they claimed that they tried to schedule the move for after 5PM on the scheduled date. First of all, this never happened and secondly, were they really planning on starting the move at 5PM?

A horrible, unethical company. The actual moving cost was double their quote. Beware!
Read Company Response
Company Response on 5/25/2008:
Ultimate Vanlines is working by weight Estimates.

all prices given is including:

Full door to door serivce.
Loading and Unloading.
Disssembling and Reasembling.
Basic Packing (Moving Pads,Blankets)
Fuel charge,Tolls and Taxes.
$50K Insurance.
1 month Free Storage (Climate Controlled).

on the contract is written regarding special packing & material.

The customer is getting a base qoute which is binded to the weight that is discussed with the customer.
on pick up day the truck gets weighed. so, the customer can pay for any extra weight by the rate that was originaly set.

i don't understand why you consider that to be a ripoff, you pay for what you deliver. if you had a double amount of poundage,you need to pay extra.

furthermore, promises for delivery time is exaggerated, we give a window of 1-21 days from the open scheduele, and you can also close a date for a fee.

Regarding the tip, It's nice to tip a hardworking man, It's a choice that you can make of course.

Our Main focus is 100% customer satisfaction.
     
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Posted by moochie on 2008-09-10:
ultimate van lines did us the same way.kept our stuff hostage for 2 weeks. it was supposed to be there in four days.i couldnt contact them unless i used adifferent phone every time. they doubled the price when my stuff arrived. if it werent for my pictures i would have told them where to stuff it all. i hope they burn in hell, for the misery tgey have caused us.thry are unethical and crooked, and think they are above the law.i hate them and their moving company. i will never use another one ever. dorothy burgess
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Ripoff Moving Company
Posted by Marg804 on 04/12/2008
3-24 Ultimate Van Lines loaded a truck with all my belongings, supposedly to move me from OH to GA. The first driver charged me $600 more than what I already paid-and asked for a $100 tip at the end of the job. He said I should call dispatch the next day to find out when to expect truck in GA. The salesman said 2-5 days, 4-1 at the very latest. Dispatch NEVER answered their line. I rarely got any response from the numerous emails and phone calls I made just wanting to know where by belongings were and when I could expect the truck. I waited in my new empty apartment 18 days-Tina (Manager) called and said the truck would arrive the next day and I needed to pay the balance $986 before he would come. She emailed me a blank form and I put the balance on my credit card, reminding her I had a $100 coupon off their website to redeem.

Two days later, the truck arrived and the driver said I owed him cash of $986 before he would open the truck or he would take it all back to OH. I showed him my payment receipt and he said "Tina knows I need cash." I had no choice but to pay him-he said Tina would credit my credit card (as of today-that's not been done) The first item they took off was my couch which now had a broken, unrepairable leg. The first load of clearly marked boxes "FRAGILE/GLASS" they dropped off the dolly and broke all the contents. My dining room table is of no use-all the bolts/screws were lost. All glass was packed carefully in newspaper and bubble-wrap. I didn't realize they would be throwing my boxes around and dropping them off the truck. They advertise "customer service." Once you hire them, they do not care. They do not answer their phone or respond to email. They are the biggest ripoff company I've ever dealt with.

I complained to the Ohio Attorney General, The Better Business Bureau (which supposedly has their seal of approval) and everyone else I can find. DO NOT HIRE THIS COMPANY!
Read Company Response
Company Response on 5/25/2008:
Ultimate Vanlines is working by weight Estimates.
The customer is getting a base qoute which is binded to the weight that is discussed with the customer.
on pick up day the truck gets weighed. so, the customer can pay for any extra weight by the rate that was originaly set.
i don't understand why you consider that to be a ripoff, you pay for what you deliver. if you had a double amount of poundage,you need to pay extra.

furthermore, promises for delivery time is exaggerated, we give a window of 1-21 days from the open scheduele, and you can also close a date for a fee.

Regarding the tip, It's nice to tip a hardworking man, It's a choice that you can make of course.

Our Main focus is 100% customer satisfaction.

     
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Posted by Anonymous on 2008-04-12:
Complained to the BBB? Oh that will help...har har har. Complaining to the BBB is like complaining to the Mob about a crooked poker game. Thanks for the post. These guys sound like they'll be out of business in a month.
Posted by ZippyZippy on 2008-05-09:
Do not listen to the comment about the BBB, it really can help. Every time I have filed a complaint with them, I have gotten what I want.
Posted by jmb1167 on 2008-05-19:
5/17This happened to my friend L, here is an excerpt of the letter she sent to Ultimate "We have a couple of problems, First of all the person that you sent out to move me is going to be investigated for assault. After un-loading the truck he sent the other two men out to fold the blankets. While they were out there he asked me to help him lift the mattress onto the bed and because it was a king size mattress I agreed he then threw me on the bed and attempted to rape me. He did not get that far because he ended up with my knee in his croch at which time I told him to leave my damn house and helped him to the door where I locked it after throwing him out. All I know is his name is Johnny and do not know his last name. However, your company will be contacted by the Terrell Police Department and if I was you I would cooperate in giving them any and all information that you have on him. Since he was not successful in raping me they cannot get him on rape but will be investigating him on assault.Second: I have a quote from you that I am attaching for 272.00 after they got the truck loaded he said that he would appreciate a good tip to take care of the work they did and I told him that I was planning on tipping them for their work. He told me that $200.00 would be a good tip and I told him that all I have on me is $160.00 so he said that would be fine. After tipping him he then went on to say that they did more work and he brought a third man. I explained to him that I had a quote and they did no more work than they were suppose to. He then went on to tell me that if I want my furniture off the truck it would be an extra 560.00 so with the deposit my total charges was 660.00 I had no choice but to pay it because I tried calling your office and it was closed. So in order to get my furniture off the truck I had to pay it. He was also talking to the dispatch or whom ever in Spanish. I called the credit card company immediately and ask them to cancel my card because I do not know if this was a scam and he would be charging more on my card.Let me tell you I have never been treated this way by a company. I am in the process of hiring a Lawyer and Ultimate Van Lines will be investigated. I was tormented by your mover and charged so much money this entire move cost me 660.00 plus 160.00 for a tip which is a total of 820.00. Plus the fact that I was assaulted and I am still extremely shaken up about it. "Tell everyone that you know about these scam artists and criminals. I have contacted numerous States' Attorneys General about this.I do not know what kind of company you are running or if you do back ground checks but we will soon find out.
Posted by jmb1167 on 2008-05-19:
5/17This happened to my friend L, here is an excerpt of the letter she sent to Ultimate "We have a couple of problems, First of all the person that you sent out to move me is going to be investigated for assault. After un-loading the truck he sent the other two men out to fold the blankets. While they were out there he asked me to help him lift the mattress onto the bed and because it was a king size mattress I agreed he then threw me on the bed and attempted to rape me. He did not get that far because he ended up with my knee in his croch at which time I told him to leave my damn house and helped him to the door where I locked it after throwing him out. All I know is his name is Johnny and do not know his last name. However, your company will be contacted by the Terrell Police Department and if I was you I would cooperate in giving them any and all information that you have on him. Since he was not successful in raping me they cannot get him on rape but will be investigating him on assault.Second: I have a quote from you that I am attaching for 272.00 after they got the truck loaded he said that he would appreciate a good tip to take care of the work they did and I told him that I was planning on tipping them for their work. He told me that $200.00 would be a good tip and I told him that all I have on me is $160.00 so he said that would be fine. After tipping him he then went on to say that they did more work and he brought a third man. I explained to him that I had a quote and they did no more work than they were suppose to. He then went on to tell me that if I want my furniture off the truck it would be an extra 560.00 so with the deposit my total charges was 660.00 I had no choice but to pay it because I tried calling your office and it was closed. So in order to get my furniture off the truck I had to pay it. He was also talking to the dispatch or whom ever in Spanish. I called the credit card company immediately and ask them to cancel my card because I do not know if this was a scam and he would be charging more on my card.Let me tell you I have never been treated this way by a company. I am in the process of hiring a Lawyer and Ultimate Van Lines will be investigated. I was tormented by your mover and charged so much money this entire move cost me 660.00 plus 160.00 for a tip which is a total of 820.00. Plus the fact that I was assaulted and I am still extremely shaken up about it. "Tell everyone that you know about these scam artists and criminals. I have contacted numerous States' Attorneys General about this.I do not know what kind of company you are running or if you do back ground checks but we will soon find out.

Ultimate's Manager Tina said that L was lying and that they would not investigate the driver.
Posted by Marg804 on 2008-05-29:
My reply to Ultimate Van Lines re: my weight of my belongings...then, since my truck full of my belongings weighed less than your estimate, WHERE is my refund? Why haven't you contacted me on how to get reimbursed on all my damages you caused? Where is my $1000 the driver made me pay him? It's been 6 weeks and I'm still waiting for you to make this horrible decision to hire your company right. Margaret in Georgia
Posted by Marg804 on 2008-06-23:
It's June 23(they moved me March 24th) and I still haven't had anyone from Ultimate Van Lines contact me about all the damages they caused to my belongings or gotten a refund on the weight difference that they overcharged me. They do not care anything about customer service like they claim in their ad! Onvce they get your money-beware!
"Still Waiting-Margaret in Georgia"
Posted by Ponie on 2008-06-23:
I think that 'company response' is pretty flippant. Have they removed the $986? I've never had to remove a charge, but you might call the CC company just in case it's within the dispute period to have it reversed. I don't know what the time limit is. Good luck! They sound like an outfit I certainly wouldn't want to do business with.
Posted by Marg804 on 2009-01-29:
It's now almost a year later and they've not resolved anything. I still never got a call saying who to contact like they told the BBB they sent me. I complained to the Ohio Atty. General's Office, and Texas, and my credit card company that I put the sale on-DISCOVER CARD-who said I couldn't dispute the charge and had to pay it. they were no help to me either and I've been a customer of theirs since 1986-guess Discover has enough good customers.
Posted by BokiBean on 2009-01-29:
Smug reply from the company. These are hostage movers with numerous complaints online. That remark about the tip deserved a nice hard slap.

Have you checked out movingscam.com to see if they might have any resources that could help?
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