Ultra Shield Consumer Reviews

SOMERSET, KENTUCKY -- De-laminating noticed and within 48 hrs notified them. Filed claim and texted photos. No response. Called and was told the claim was denied. They must have a book of reasons to deny claims. I will follow thru this by whatever means available. Small claims if need be. Run from this company like most when making a purchase and offered a warranty option at a extra charge. Mine 5years $170. We don't check online reviews before we cough up the money. A worthless warranty. BE WARNED. THEY WILL IGNORE YOUR CLAIM.

MEDFORD, OREGON -- I'm crying. My couch and love seat is not even a year old. My grandson spilled baby formula on my furniture and it won't come out. And I have a tear in the arm. Don't matter, they deny you. They deny you before they come out and look before they even get a picture. It took me so many calls to even get a call back.

Finally I complained, they had someone call me. Took that guy months. "Never had time", the old man said. The guy gets there finally. He says I think it was a hammer on his tool belt not a screw driver. I told them that it was something from the tool belt that did this. The guy said, "That's what I'm putting in my notes. When Ultra Shield called back they said it's was a dog bite. I said, "Excuse me, no it's not. I have a nice gate that blocks off my whole living room." "You are lying so you don't have to pay for it." Then says, "and we don't cover stains, only one stain.

These people over talk you. Interrupting you when you talk. I finally said "Omg would you please let me bleeping talk my god stop over talking me please." Then they inform me that my 10 year warranty is now voided. I said then you need to return my money. She says "Yeah, right" and hung up on me. Now you tell me how can they void my warranty after I paid them 300 bucks. People need to open a massive claim against these people. They do not cover nothing. Stains do not come out of my brand new furniture they keep coming back. Class action lawsuit is what people need to do. This is not right. And I'm not stopping till something is done. They can't do this.

SOMERSET, KENTUCKY -- I purchased two $1000 sofas and purchased the Ultra Shield Protection Plan. After less than three years, the outer layer of my covering peeled away from where their product got between the layers and ate it away. So, not only does the product not work but it ruins your furniture. After weeks of dealing with rude reps and incompetent techs, they denied my claim. Even after the head representative talked himself into a corner and realized he was wrong, they still choose not to honor their product rather than pay the bill for poor quality.

I will say first hand that this place is a scam and the warranty is vapor! DO NOT PURCHASE FROM THEM! I will fight this injustice so you don't have to. It will end up costing me more in the end than just walking away, but that wouldn't be right to the rest of us. Companies like this must be exposed and even though they will keep popping up, we can keep them in check buy not allowing them to scam others.

IRVINE, CALIFORNIA -- I have been calling since last year to get my couch cleaned because my daughter spilled chocolate on it. I have been put on hold every single time and then the phone goes back telling me to leave a message. After ten phone calls they called me back and then sent my call back to the message and I had to leave another message.

I don't know what kind of company this is but I will be asking my money back from living spaces. If I need to find an attorney to do a class action law suit to sue them I will. After the fifth call I should have known this company is not as legitimate as the furniture store said. No one should ever purchase a warranty on their furniture from this company.

I to purchase Ultra Shield 5 year total care power protection plan when I bought my leather furniture. March 2018. I called them a week ago Jan.28, 2020 about my leather couch. It have a tear in the headrest. They told me that my warranty did not cover it. So the $249.00 I paid extra for my furniture was paid in vain. I waste my money. Ultra Shield is a big rip off. They get over on people with this insurance. They will never ever get my business again and I am going to report them to the BBB just as soon as I finish writing this. Shame on them.

CARTERSVILLE, GEORGIA -- The Ultra Shield warranty that La-Z-Boy sells with their products is worthless. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. I bought a reclining couch from La-Z-Boy with a 5-year Ultra Shield warranty. When I was purchasing this couch at La-Z-Boy showroom, the salesperson assured me that my warranty policy would cover every conceivable case. After four years, the leather became worn off in several spots and one of the recliners was not setting into a proper closing position. When I first discovered this problem, I did not call the Ultra Shield warranty right away because I could not find a day during a workweek when I or my wife could be home to host their service person.

Finally, a time came when my wife would be home for several weeks. When I called the Ultra Shield warranty, their representative asked when I first notice the defects I was describing. I mentioned that it was several months ago. My claim was rejected because, according to their policy, I was supposed to file the claim within first thirty days. I could not understand why the duration of time would disqualify my claim, but it did. Several years ago we called The Ultra Shield warranty with a different problem having to do with stains on the back of the couch. Similarly, the Ultra Shield warranty department found a way to disqualify our claim.

VIRGINIA -- Purchased our sofas in 2016 and talked into buying the coverage because it “covered anything (scratch, scrapes, cuts, stains) and with having kids and dogs, we would need it and there are no questions asked when filing claims.” Fast forward to 2019 and called in for leather scratched, stitching pulling away, and a leg rest not closing. Was told because these items were from unknown causes, they weren't covered. Lesson learned??? Come up with a reason there is damage. TERRIBLE coverage! They also asked me to fix the leg rest myself. If that would have worked, I wouldn't have been filing a claim.

My husband and I purchased a Tempur-Pedic bed a few years ago when we purchased our first home. At that time, we purchased the Ultra Shield mattress protection warranty for 10 years. The warranty ensured that if ANYTHING got thru the mattress protector on to our mattress they would replace and/or clean everything for free. Fast forward a few years later - our daughter had an accident in our bed one night - I stripped the bed and found that the entire plastic bottom on the mattress protector was dry rotted and our daughter's pee had gotten onto our mattress.

Apparently though, since the product was dry rotted spots of perspiration were noted as well. Filed a claim, sent pictures, sent proof of purchase. Claim = DENIED. Stating that they don't cover perspiration or urine stains and I should have filed separate claims as they happened. UM, excuse me?? What are the most common types of stains you idiots deal with? And I told you, I wasn't aware that the product was dry rotted. I guess we found out how they make their money. Never again will I purchase a warranty covering any product thru them. They are nothing but a scam. OH, and by the way... it was well within our warranty time frame!!

SOMERSET, KENTUCKY -- There's a reason that TRASH is in their name. Dealing with this company is absolutely abysmal. We purchased the Ultra Shield warranty via Chariho Furniture to cover any scratches or issues that may arise with our dining room table. A few months in, there was a scratch, so we called and submitted a claim with Ultra Shield. I didn't hear anything back, so I contacted them again at which point they said that I had missed sending a piece of information. I called Chariho to get the missing information, it took about 3 days for them to get back to me and I immediately sent the info back to Ultra Shield.

Again, didn't hear from them, so pinged them again. They stated that because the information had been missing previously, they closed the claim. I explained the situation and they were rude in their responses and completely unaccommodating. I can't believe the way they talked to a paying customer. It's clear that they will do whatever they can to get out of doing their jobs. Luckily, Chariho refunded the money we spent on their services. I will never, ever again use Ultra Shield for any of our furniture in the future and I will discourage anyone from signing on with them in the future. Surprised their scam of a company has lasted as long as they have.

PHOENIX, ILLINOIS -- Purchased this coverage on several furniture items that I purchased from La-Z-Boy. I was encouraged to add this coverage from Ultra Shield as any scratches and tears would be remedied. We found a single scratch on the leather sofa and I called Ultra Shield to submit a claim (after a bit of run-around trying to get to the right person). I submitted photos of the scratch, the sofa, the invoice and the Ultra Shield Policy, per their request. After a week I heard nothing and followed up and they asked me to resend everything, which I did.

They subsequently responded... "we did finish reviewing your claim this morning with upper management. This did come back as a noncoverage as the warranty that you purchased with Ultra Shield does not cover any type of scratch on leather." Huh?? I reviewed the policy and nowhere does it say that scratches are not covered. I called the La-Z-Boy store where I purchased the furniture and warranty and the Manager offered to refund the cost of the policy ($179).

Very pleased with La-Z-Boy. I'm warning you though, my experience should be an example of why you should avoid this warranty company as you will be frustrated and disappointed dealing with Ultra Shield. Kudos to La-Z-Boy, but they should consider a different vendor for their after the sale warranty vendor.