ORLANDO, FLORIDA -- If I could select ZERO stars, I would. I purchased the warranty for my couch thinking it was worth the $100 since it lasted 5 years. My couch cushion just broke -- it split at the zipper when trying to zip it up. Called and they said they don't cover this: it is not EXPLICITLY in the "what is covered" section. I said yes it is: "any puncture, cut, tear, or rip from a specific incident" is what is listed as covered. The NASTY, RUDE lady on the phone refused to let me speak to a manager or anyone else, was absolutely horribly inconsiderate and unprofessional, and went around and around, changing her story.
She said a zipper is hardware... She said they wouldn't cover within 1/2" of a seam (this isn't within the seam -- it's IN PLACE OF a seam)... She said it's not specific in incident (it's zipping a zipper, how much more specific can one be?) I swear she made up every illogical excuse to deny the warranty and thought it was hilarious. I should have read others' reviews before purchasing such a SCAM.
JACKSONVILLE, FLORIDA -- I cannot get Ultra Shield to honor the contract. We have a small puncture in our leather couch. The claim was denied stating the was the manufacture. One of the section of the couch has a stain. The representative states, "We don't cover stains." I called La-Z-Boy and the best I could get was another company that does repairs. With this company we had to pay for the service. I have been trying for 2 weeks to have that company (Sun Coast) to call me back and heard nothing.
La-Z-Boy emailed them twice and still nothing. So La-Z-Boy referred to another company that does not service our area, so now we have to take the furniture to them and pay for the repair. This company states they can open the pillow top and see what punctured the area but can't repair the leather. Just a warning don't pay for Ultra Shield. You will get nothing but horrible customer service.
WESTERLY, RHODE ISLAND -- Purchased 2 new recliners & Ultra Shield protection plan at a cost of $70.00 per recliner. I have purchased protection plans in the past & have been satisfied with the service. Noticed a stain on my recliner so I called Ultra Shield. They asked me what kind of stain it was & I said not sure but seemed oily. They said this was not covered because it was a stain of unknown origin. Most stains I have encountered are of unknown origin. So my husband got on the telephone & asked for a supervisor who gave him the same wrap. My husband became irritated & told them they were being **, & they said they were cancelling our contract.
Run away from this ripoff company. We called the manufacturer & they are sending a new cover. This company should not be able to sell protection plans that protect nothing. Their representatives are rude & take glee in saying NO instead of standing behind or trying to resolve a problem.
EDMONTON, CALIFORNIA -- This is a fake company. Please do not waste your money. When you buy furniture, they tell you get this protection and when you claim they said that "It is not covered." I did mistake to believe on this fake kind of protection plan. Please do not buy from Ultra Shield Protection Plan. Fake Fake Fake.
MEDFORD, OREGON -- I'm crying. My couch and love seat is not even a year old. My grandson spilled baby formula on my furniture and it won't come out. And I have a tear in the arm. Don't matter, they deny you. They deny you before they come out and look before they even get a picture. It took me so many calls to even get a call back.
Finally I complained, they had someone call me. Took that guy months. "Never had time", the old man said. The guy gets there finally. He says I think it was a hammer on his tool belt not a screw driver. I told them that it was something from the tool belt that did this. The guy said, "That's what I'm putting in my notes. When Ultra Shield called back they said it's was a dog bite. I said, "Excuse me, no it's not. I have a nice gate that blocks off my whole living room." "You are lying so you don't have to pay for it." Then says, "and we don't cover stains, only one stain.
These people over talk you. Interrupting you when you talk. I finally said "Omg would you please let me bleeping talk my god stop over talking me please." Then they inform me that my 10 year warranty is now voided. I said then you need to return my money. She says "Yeah, right" and hung up on me. Now you tell me how can they void my warranty after I paid them 300 bucks. People need to open a massive claim against these people. They do not cover nothing. Stains do not come out of my brand new furniture they keep coming back. Class action lawsuit is what people need to do. This is not right. And I'm not stopping till something is done. They can't do this.
SOMERSET, KENTUCKY -- I purchased two $1000 sofas and purchased the Ultra Shield Protection Plan. After less than three years, the outer layer of my covering peeled away from where their product got between the layers and ate it away. So, not only does the product not work but it ruins your furniture. After weeks of dealing with rude reps and incompetent techs, they denied my claim. Even after the head representative talked himself into a corner and realized he was wrong, they still choose not to honor their product rather than pay the bill for poor quality.
I will say first hand that this place is a scam and the warranty is vapor! DO NOT PURCHASE FROM THEM! I will fight this injustice so you don't have to. It will end up costing me more in the end than just walking away, but that wouldn't be right to the rest of us. Companies like this must be exposed and even though they will keep popping up, we can keep them in check buy not allowing them to scam others.
IRVINE, CALIFORNIA -- I have been calling since last year to get my couch cleaned because my daughter spilled chocolate on it. I have been put on hold every single time and then the phone goes back telling me to leave a message. After ten phone calls they called me back and then sent my call back to the message and I had to leave another message.
I don't know what kind of company this is but I will be asking my money back from living spaces. If I need to find an attorney to do a class action law suit to sue them I will. After the fifth call I should have known this company is not as legitimate as the furniture store said. No one should ever purchase a warranty on their furniture from this company.
SOMMERSET, KENTUCKY -- First just TRY contacting them. They NEVER answer the phone. You will have to quit your job to dedicate yourself full time to getting through to them. Their position is to stall for weeks as they attempt to contact the retail establishment to fix your problem (but you are supposed to make your claim of damage with 5 days). You'll eventually give up and either live with the problem or fix it yourself. I was told I would be contacted within 48 hours to schedule a repairman to visit. When this didn't happen, I followed up with them and was told that 48 hours was actually 4 days because there are 8 hours in a day! Yep, they do math different in Kentucky!
Purchased an Ultra Shield warranty when we purchased numerous pieces of furniture from Ashley Furniture. Save your money! The leather on the sofa bubbled and then peeled. Ultra Shield refused to do anything. They were inconsistent in their reasons. They stated the furniture is not warranted - it is their product that is the warranty. They stated that they do not cover bubbling - even though it was now peeling. I will not even purchase furniture from a store that sells Ultra Shield.