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Auto Charges Started by Scam Trickery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ordered bras in January on my wife's debit card. Didn't catch the fact that when you order you are signed up for this auto membership at 14.95 per month. If you are really on your toes and catch this auto sign up and call 800 number to cancel you can stop this scam. You normally don't expect to be signed up for something like this when placing one order. PREPLANNED RIP OFF because if you catch it and call their hand they MIGHT REFUND ONE MONTH.

Citizen's Beware
By -

ILLINOIS -- Around December, 2007 I heard a commercial by the late Billy Mays advertising a car polishing kit for $19.95. I ordered the kit by phone using an 800 number. What I thought was a simple order turned out to be a sales pitch and a battery of questions. I answered the best I could, gave my credit card number during the questions with no idea what was coming.

On Jan. 15,08 I received a legitimate charge of $19.95 on my financial statement from Capitol One. I'm negligent about scrutinizing every statement for false charges. I'm at fault for not being more careful. I noticed the same charge for $19.95 appearing on my credit statement. It took 11 payments of $19.95 before my wife questioned the charges. Immediately I called UMG Buyersedge (888)326-7156-IL. I told them briefly what happened and they said they would cancel the continued charges-no explanation given.

I reported these fraudulent charges to Capitol One (11 charges) amounting to $219.45 plus interest. After being referred to four financial departments, I finally ended up with the Fraud Liability Department of Capitol One. They have an early fraud detection program. They gave me credit for 8 out of the 11 charges then soon after rebilled me for the 8 charges and credited me for 5. They told me that they cleared my account. Soon after this they notified me that I was credited twice by UMG Buyersedge and by them.

In short, they wanted their money back. I told them that I had no credit account with UMG Buyersedge, no paper trail, nothing; not even an address, just an 800 number. The Capital One representative told me all UMG needed was my credit card number and stated that I was paying a membership fee of $19.95 a month since this was a marketing company. I paid my total debt to Capitol One earlier when I realized they didn't cover the 11 false charges.

Now they insisted that UMG was doing something legal. I finally realized that this was a SCAM. I told the Capital One representative that it was still a fraud. He disagreed; a scam, yes; but a fraud, no. Capitol One is still charging me $19.95 at this time for some unknown amount. I assume it's for the 5 credit charges they gave me before I closed my account with them. So much for Capitol One's $0 Fraud Liability Program. Their justification is in semantics, the difference between the words fraud and scam, and it's all legal.

Meanwhile UMG is supposed to give me credit for one charge of $19.95. They will pocket $219.45 plus interest. I paid them for (an undesired) membership according to the Capitol One representative and all they needed was my credit card number. UMG Buyersedge are taking unfair advantage by trickery of old, gullible people like me (I'm 77 yrs. old) with a razzle dazzle phone activity. If that isn't fraud, what is?

I put a certain amount of trust, which I consider normal, in financial institutions like Capitol One only to find out that they knew this was going on and are still doing business with UMG because the representative told me they approached this company about many complaints. Corruption is ruining America and we are losing our freedoms. They bite the hand that feeds them. Bad things are happening because they sacrifice principles for money. It doesn'€™t look good for our children who are victims in this secular amoral society. P.S. I cut up my credit card and will never buy anything advertised on TV or internet. I will also assume a paranoid attitude for protection.

Company Response 11/5/2009:

We apologize for any inconvenience you experienced. You may contact us by responding to the e-mail link sent to you from and we will be happy to explain how you became a member and address any of your concerns.

UMG Fraud Alert
By -

ROSWELL, GEORGIA -- Yesterday I found a charge on my credit card for 19.95 by a group I have never heard of called UMG Tech. I have been away and not checking statement and when I looked back I realized I had been charged this by UMG Tech for the last 6 months on my credit card. I went to call UMG Tech at the listed 1-800 number. When I did a recorded message at UMG Tech told me that number was changed and I must call this 1-900 number to reach UMG Tech.

But I know that when you call a 1-900 number, you pay expensive minute charges. This is the system they use on all the sex call lines. So not only were UMG Tech trying to cheat me of 19.95 a month they were trying to make me pay a fortune for the telephone call to complain. Recognizing it was a blatant fraud, I called my card company and they reversed the charges and canceled future bills from this company.

Based on the fact that charges appear on my most recent statement, it is clear that UMG Tech are still in business ripping people off operating under various names such as UMG Tech, United Marketing Group LLC, UMG Edge, UMG Edgebuyers, UMG Merchanttec and many many more. Others who are doing their part to expose this slime to the light, have informed me that their real name is Direct Connection Consulting Inc. 11660 Alpharetta Hwy Suite # 650 Roswell Ga.30076 and it looks like they are getting charged in at least one state but obviously this has not stopped them. **

They are paying their legal bills on the backs of good American people who can ill afford to have money stolen from them in this manner. People like this are the equivalent to terrorists as they undermine the quality and security of peoples lives. They need to be treated the same way as a Taliban with a bomb vest strapped on. The address of this company is obviously easy to find as would likely the addresses of the UMG Tech directors. Remember it is not likely their staffs fault, but the Directors of the company that are the responsible heartless perpetrators of this crime against Americans. I believe there is a class action lawsuit being formed so sign on and lets go get I'm folks.

Company Response 4/29/2010:

We apologize for any inconvenience you experienced. You may contact us by responding to the e-mail link sent to you from and we will be happy to explain how you became a member and address any of your concerns.

By -

This company, UMG, evidently got my account number through an online purchase my wife or I made. Somehow during that transaction we didn't uncheck a box or otherwise indicate that we did not want this service so for the last two months their fee has appeared on my bill. I missed it the first month so I ended up paying for it.

When I called them after the second month bill came in. They were quite reasonable about giving me credit for current month but their customer service representative was not able to do anything about the month for which I hadn't challenged the charge. Of course it is not cost effective for me to pursue redress for this small amount so they get away with that scot free. BEWARE and don't let even the smallest unidentified charges slip by on your statements.

UMG - Buyer's Edge
By -

My 85 year old mother lives alone, on no income, only a small savings account she and my father had built. Yesterday she told me she's getting a charge on her credit card statement that she doesn't know what it's for - UMG Buyer's Edge. After doing some research, I discovered, that, like many others, she is being royally ripped off, charged 11.99 a month for "Special deals on travel and hotel coupons". How nice, especially since she never travels. I called the # listed above, 888-432-5916, and I will say the lady at the other end was helpful in spite of my fury. :) She promptly stopped the "service" and, being authorized to reimburse two charges, she did so.

By -

ILLINOIS -- I guess my husband and I somehow "subscribed" to this, which is odd since I don't subscribe to ANYTHING because I'm CHEAP. Anyway, without our knowledge they charged us $11.99 a month since May. Today, I found this site and realized that it wasn't my husband's personal charges, it was FRAUD.

My husband called and we've been taken off their "subscription" (which supposedly saves $500/year on sports and hotels). They also refunded the past THREE MONTHS they've been scamming us. They claimed that's all they could do. Had I been more open to communication with my husband I would have realized that this company was STEALING OUR MONEY a LOT sooner. They're a bunch of fraudulent scam artists and I hope no one else has this problem, but if they do call 1-888-326-7156. Good luck!!!!

Unauthorized VISA charges
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Last month, I noticed 2 unauthorized charges of 11.99 each on my Visa card. One was from UMG Buyersedge and the other was UMG MY Advisor. The 800 numbers listed on the Visa statement were non-working numbers so I was not able to contact them by phone. After calling Visa, they advised that I would have to document the complaint in writing and send to their investigative department which I did.

The next statement showed that there were 2 more charges exactly the same! We investigated further and found the following 800 number that actually reached a person who was able to remove the charges: 800-447-7776. The explanation is that I made a purchase from before Christmas and Personal Creations supplied UMG with my credit card information. They say that if you click on something offering a discount on the purchase that you are about to make, it enrolls you into a UMG program that charges your card each month. I don't remember clicking on anything like this and NEVER authorized such an enrollment.

When you contact UMG for reimbursement, ask for a confirmation number. The credit did show up on my next month's statement but the whole experience was very upsetting and I felt that I had no control of these charges. Even after requesting that my VISA no longer accept these charges, it was charges anyway. Also, another 800 number to contact UMG is 888-326-7156. Hope that this is helpful to some. This way of doing business is fraudulent and apparently has been going on for years based on the dates of the stories on this web site.

Scam, shameless, file fraud with CC
By -

ILLINOIS -- Same here. Finally noticed these charges on my CC. Have been charged for almost a year! I feel so stupid didn't pick it up earlier but the charges looked so legit it didn't get my attention. Called them and asked who they are and what they did and told them I never signed up. Answer: you must have clicked on something on the Internet! This is a complete scam/ fraud. I'm surprised there is no class action lawsuit avaunt them yet. Called my CC and filed a fraud. We should all at least do that and make them suffer for the money they have scammed out of us. I'm also filing with BBB.

Company Response 2/22/2011:


Your concerns have come to our attention and we'd like to resolve these issues for you. In order to assist you, please provide your name and state of residence to the e-mail address of so we can locate your records in our database and resolve this issue to your satisfaction.


UMG Customer Service Team

Unauthorized charges on my credit card
By -

I'm hoping someone can help me with this issue. I'm ashamed to say that I just realized a company has been charging my credit card for the past 2 years for $14.95 a month for a service/product I never asked for, never received & never authorized!! After calling them to ask why they are charging me, they said they are a 3rd party to a company I purchased from, Church & Dwight, the makers of Arm & Hammer and many other products, gave them my account info after I made a purchase from them.

Even though I never authorized any purchase with UMB, they say that because of my purchase from Church & Dwight, I allowed this to happen. I called C&H to ask them about this, they replied that they do give out info to third parties, and are not responsible for anything these companies do with the info. Here I thought I was making a purchase from a trusted company!!! So what did I receive from UMB, nothing!!! If I had received something, I would have been aware right away contacted them to say that I never ordered anything and demand a refund, only maybe losing $14.95.

These guys are smart cons, they know there are a lot of people like me that don't pay close enough attention to there bank account, and can rip you off. UMB is only offering me a one month refund of $14.95 for this "so called" service I never received. They took me for almost $400!!!!!!!!!!!!!!!!! I need a good lawyer, but it will cost me more than $400 to do so. ANYONE OUT THERE WITH INFO THAT CAN HELP ME??????

Scam - UMG (United Marketing Group)
By -

It is very serious warning, everybody should check on your credit card statement carefully every month. In case you will be a target of this scam company (UMG). I found out that they have been charging me $14.95 in my credit card for two months. I called the credit card company and they suggested me to call this company (1-888-326-7156) and talk to them also to get the refund from them. They were able to give me the refund just for one month instead of two, because of the company's policy (what a joke, SCAM company is talking about the company's policy to me?)

I asked them how come they can charge me this amount to my credit card without my authorize? Guess what, SHE (the lady that I talked to) CAN'T EVEN ANSWER MY QUESTION! I also ask her, if I really did sign up for anything with your company and why I never received any confirmation letter or email from your company? Oh no, another NO ANSWER FROM THEM.

What I want to say is... if your credit card got charged by them and without your authorize, you should call them and get your refund back! I was informed by the credit card company that they got a lot of this complaining call about this SCAM UMG, and I am just so curious that why the credit card company didn't block this company since they all aware of this is a SCAM company! Good luck!

Company Response 11/5/2009:

We apologize for any inconvenience you experienced. You may contact us by responding to the e-mail link sent to you from and we will be happy to explain how you became a member and address any of your concerns.

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United Marketing Group, LLC Rating:
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1.0 out of 5, based on 2 ratings and
29 reviews & complaints.
Contact Information:
United Marketing Group, LLC
929 N Plum Grove Rd
Schaumburg, IL 60173-4704
847-240-2005 (ph)
(847) 240-2156 (fax)
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