United Marketing Group, LLC

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1.0 out of 5, based on 2 ratings and
31 reviews & complaints.
www.unitedmarket.com
umgcustomerservice@unitedmarket.com


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I Am Still Not Sure What Service This Company Provides
Posted by on
SCHAUMBURG, ILLINOIS -- Recently I noticed a charge of $14.95 on my monthly credit card statements. The charge was a bit suspicious as I did not recognize the ‘UMG Edge’ vendor. After going through the past statements I discovered that the charges were started back in Sept 2010. The first charge was $1.95 and after that there has been a regular monthly charge of $14.95 on every 24th of the month.

There are multiple complaints against this company (UMG aka United Marketing Group). They seem to be involved in this practice as I have read scores of consumer complaints and reviews. In almost every case, the consumer does not even know or recall ‘signing up’ for their service. Most consumers do not see the initial first fee of $1.95. I had been getting charged for the last 10 months and this adds up to $136.50.

I called the toll-free number that was provided - 1(866)854-8768. I was told by the customer representative that I had agreed for this service over the phone in Sept. Apparently, every other consumer I searched does not recall any such authorization. I was then transferred to the supervisor who also did not seem very apologetic. I was told that all phone calls are recorded so I requested a copy of the conversation. I have not been provided a copy thus far.

Honestly, I still don’t understand what their service provides. After speaking to them for about 10 minutes, I still did not get an answer as to what they do and what they are selling. I hate to malign their image, but this company seems to be involved in CONSUMER FRAUD. The charges on my credit card are NOT authorized and therefore NOT legal. The card has been cancelled but this has caused a great deal of hassle and inconvenience.

I hope some watchdog group out there can protect other consumers as this company seems to be still in business.
Company Response 7/28/2011:
Your customer information has been located, and a full credit was issued representing any and all charges. Please let us know if we can be of further assistance and very sorry again for any inconvenience.

Customer Support
     
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Anonymous on 2011-07-08:
Do you recall agreeing to something or ordering anything from anyone else in or near Sept. 2010? Often buried in a company's terms and conditions there is information that says by accepting their offer you have also agreed to be enrolled in some membership or another and you will be charged for that membership unless you cancel within a certain time period. The terms of cancellation can be found sandwiched in the T&C also.
jktshff1 on 2011-07-08:
looks like a "work from home" thing. I'm with the op, I don't understand what they are doing. 'Course I did not take the time to sort through all the stuff.
Slimjim on 2011-07-08:
I would report this company to the trade commission at www.ftc.gov.
Antics like this rarely are innocent mistakes.
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Citizen's Beware
Posted by on
ILLINOIS -- Around December, 2007 I heard a commercial by the late Billy Mays advertising a car polishing kit for $19.95. I ordered the kit by phone using an 800 number. What I thought was a simple order turned out to be a sales pitch and a battery of questions. I answered the best I could, gave my credit card number during the questions with no idea what was coming.

On Jan. 15,08 I received a legitimate charge of $19.95 on my financial statement from Capitol One. I'm negligent about scrutinizing every statement for false charges. I'm at fault for not being more careful. I noticed the same charge for $19.95 appearing on my credit statement. It took 11 payments of $19.95 before my wife questioned the charges. Immediately I called UMG Buyersedge (888)326-7156-IL. I told them briefly what happened and they said they would cancel the continued charges-no explanation given.

I reported these fraudulent charges to Capitol One (11 charges) amounting to $219.45 plus interest. After being referred to four financial departments, I finally ended up with the Fraud Liability Department of Capitol One. They have an early fraud detection program. They gave me credit for 8 out of the 11 charges then soon after rebilled me for the 8 charges and credited me for 5. They told me that they cleared my account. Soon after this they notified me that I was credited twice by UMG Buyersedge and by them. In short, they wanted their money back. I told them that I had no credit account with UMG Buyersedge, no paper trail, nothing; not even an address, just an 800 number. The Capital One representative told me all UMG needed was my credit card number and stated that I was paying a membership fee of $19.95 a month since this was a marketing company. I paid my total debt to Capitol One earlier when I realized they didn't cover the 11 false charges. Now they insisted that UMG was doing something legal. I finally realized that this was a SCAM. I told the Capital One representative that it was still a fraud. He disagreed; a scam, yes; but a fraud, no. Capitol One is still charging me $19.95 at this time for some unknown amount. I assume it's for the 5 credit charges they gave me before I closed my account with them.

So much for Capitol One's $0 Fraud Liability Program. Their justification is in semantics, the difference between the words fraud and scam, and it's all legal.

Meanwhile UMG is supposed to give me credit for one charge of $19.95. They will pocket $219.45 plus interest. I paid them for (an undesired) membership according to the Capitol One representative and all they needed was my credit card number. UMG Buyersedge are taking unfair advantage by trickery of old, gullible people like me (I'm 77 yrs. old) with a razzle dazzle phone activity. If that isn't fraud, what is?

I put a certain amount of trust, which I consider normal, in financial institutions like Capitol One only to find out that they knew this was going on and are still doing business with UMG because the representative told me they approached this company about many complaints. Corruption is ruining America and we are losing our freedoms. They bite the hand that feeds them. Bad things are happening because they sacrifice principles for money. It doesn’t look good for our children who are victims in this secular amoral society.

P.S. I cut up my credit card and will never buy anything advertised on TV or internet. I will also assume a paranoid attitude for protection.

Company Response 11/5/2009:
We apologize for any inconvenience you experienced. You may contact us by responding to the e-mail link sent to you from My3Cents.com and we will be happy to explain how you became a member and address any of your concerns.

     
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dan gordon on 2009-07-06:
I'm sorry this happened but when you order things over the phone they always try to sell you something else. It happens on every call. You signed up, you may not think you did but I assure you, the telemarketer has your phone call on tape. They ask you something innocent like we'd like to give you 90 days free to try out this service and if your not happy just call us in the firt xx days and we will cancel service. Since you didn't call you agreed to the service. Sort of like the auto ship programs that lots of these guys use. Its not Capitol One's job to police your acct, that's your issue.
Anonymous on 2009-07-07:
There is a fraud liability program, but the customer has to report the fraud in a timely enough manner that the charge can be charged-back. This is why you got some of it back, but not all.
Conscience on 2009-07-21:
Thank you dan gordon for your info, except for the last part.It's my job to police my account and not Capital One's issue. I agree but Capital One made it their issue; quote "$O Fraud Liability. You can rest easy with our Early Fraud Detection Program. A team of specialists monitors all our accounts 24/7 for suspicious activity. As soon as something sets off a red flag, we'll let you know. This system stops most cases of fraud, but just in case one slips through, you have $0 fraud liabiliby. That means if your card is lost or stolen, you won't have to cover the bill. Please note $0 fraud liability claims are subject to verification and investigation." Capital One's rep. knew of many complaints about UMG Buyersedge. When they saw a "red flag" ( I assumed they were telling the truth about their 24/7 monitoring program which showed 11 consistent charges from a questionable company) they could have notified me to check it out. I have dealt with a marketing company in the past and was made very aware of their business policies; not so with UMG. Fool me once, shame on you; fool me twice, shame on me. Of course its hard to shame a shameless group especially when they use truth as a tool and not as a principle. Now, I understand that some credit card companies are offering discounts to their debters; some as high as 50%. I guess "1/2 loave of bread is better than none."
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Buyers Edge customers reviews is a dead link.
Posted by on
SOUTH PLAINFIELD, NEW JERSEY -- BE WARNED. We chose 'Buyers Edge' for their low prices and promised ability to furnish numerous Bosch appliances for a major install. I don't sweat the small stuff. The new kitchen for my wife's enjoyment was my reward. ‘Buyers Edge’ thought otherwise. It’s remarkable how frustrated these people made me. Numerous major delivery issues. Damaged return problems. High prices for ‘advised’ hook-up cables/hoses (naturally included with all the appliances). Then to top it off the Lady on customer service was rude, divisive and evasive. She bare faced lied about deliveries putting my install from five days to over three months. Once I posted my original objective review on a website Buyers Edge Director of Service personally hounded me relentlessly (no exaggeration) on my home phone to alter my review to five stars for a single appliance warranty bribe. Months later I have never received the warranty upgrade and ironically I have ongoing warranty repairs from delivery damage. ANGER. DISSATISFACTION. AGGRAVATION. All of this and more is yours if you do business with what has to be THE BIGGEST RIP OFF SECOND RATE online merchants YOU WILL EVER HAVE THE DISPLEASURE OF BEING ABUSED BY. Buyers Edge customers reviews is a dead link for a reason. YOU’RE WARNED
     
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Scam, shameless, file fraud with CC
Posted by on
ILLINOIS -- Same here. Finally noticed these charges on my CC. Have been charged for almost a year! I feel so stupid didn't pick it up earlier but the charges looked so legit it didn't get my attention. Called them and asked who they are and what they did and told them I never signed up. Answer: you must have clicked on something on the Internet! This is a complete scam/ fraud. I'm surprised there is no class action lawsuit avaunt them yet. Called my CC and filed a fraud. We should all at least do that and make them suffer for the money they have scammed out of us. I'm also filing with BBB.
Company Response 2/22/2011:
Hello,

Your concerns have come to our attention and we'd like to resolve these issues for you. In order to assist you, please provide your name and state of residence to the e-mail address of umgcustomerservice@unitedmarket.com so we can locate your records in our database and resolve this issue to your satisfaction.

Sincerely,

UMG Customer Service Team
     
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Alain on 2011-02-23:
While your at it Ericdmgedge, go to http://ftc.gov/bcp/index.shtml
in case you'd like to file a complaint with the FTC's Bureau of Consumer Protection.
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UMG EDGE
Posted by on
This company, UMG, evidently got evidently got my account number through an online purchase my wife or I made. Somehow during that transaction we didn't uncheck a box or otherwise indicate that we did not want this service so for the last two months their fee has appeared on my bill. I missed it the first month so I ended up paying for it. When I called them after the second month bill came in they were quite reasonable about giving me credit for current month but their customer service representative was not able to do anything about the month for which I hadn't challenged the charge. Of course it is not cost effective for me to pursue redress for this small amount so they get away with that scott free. BEWARE and don't let even the smallest unidentified charges slip by on your statements.
Cris-E
     
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Skye on 2010-05-09:
I'm confused, are you saying that you placed an on line order with one company, and then this other company somehow was able to get your account information?
cris-e on 2010-05-10:
Sykes
That's exactly what I mean. If you do an online search for UMG*EDGE you can find a number of others who have had similar experiences. I'm not exactly sure where/when this occurred but I do recall an online purchase about that time to ans website that I got off of late night TV add for something. That purchase was about the time the first charge appeared on my credit card and I should have challenged it then. I did have a bogus and trivial charge on another card a few months ago --- that time the card company caught it and called me to check.
Skye on 2010-05-10:
Thank you for updating me. Now I get it. Did you cancel that credit card number, and ask for a new card, this way they cannot keep charging you. I'm glad the credit card company caught it for you.

I do a lot of on line shopping, and use one credit card for on line shopping only. I keep a very small amount on the card, just in case someone does get the account number. You could even get one of those green dot Visa cards, that you reload money on.

PS: I like my new nic name, Sykes, LOL!! JK
cris-e on 2010-05-10:
Oops, sorry about the nick-misspell! To add to my previous e-mail I haven't canceled the latest FUBAR'd card because I want to see if this sort of problem comes in again from any other direction. My wife is currently buying stuff for some renovations we are planning so I will have her use this card to determine whether this was a one time deal or not. The earlier charge that the other card-provider caught was replaced by the card company as soon as I called them to deny the charge. It was posted in Switzerland so I'm sure that was what made them suspicious. These were both very small charges: $6.75 in one case and $14.95 in the other; trying to go unnoticed on peoples cards I suspect. On the other hand $14.94 times 10,000 accounts can add up to real money. As Senator Everett Dirksen said so many years ago, "A billion here a billion there pretty soon your talking real money."
Skye on 2010-05-10:
It's a good thing your bank is looking out for you! I remember placing an on line order in 2005, and it was to ship from Spain. My bank would not allow the card to go through. When I called my bank to ask why, they said there is so much fraud coming out of Spain. They advised me to come in for a Visa from them, that I could preload if I wanted to continue ordering from Spain. All this technology is a wonderful thing, but it also has been a gold mine for the scam artists and thieves!

Ahhh, renovations...good times :)
Ricky Williams on 2011-05-20:
Yep, they got me too, and they charged $14.95 per month! They were very civil when I called and refunded the current month but of course they got away with the month I didn't catch on my statement.
We need better laws against Internet fraud, This UMG*EDGE company is probably making millions charging such a small amount to millions of unsuspecting Internet shoppers!!
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UMG Fraud Alert
Posted by on
ROSWELL, GEORGIA -- Yesterday I found a charge on my credit card for 19.95 by a group I have never heard of called UMG Tech. I have been away and not checking statement and when I looked back I realized I had been charged this by UMG Tech for the last 6 months on my credit card. I went to call UMG Tech at the listed 1-800 number. When I did a recorded message at UMG Tech told me that number was changed and I must call this 1-900 number to reach UMG Tech. But I know that when you call a 1-900 number, you pay expensive minute charges. This is the system they use on all the sex call lines. So not only were UMG Tech trying to cheat me of 19.95 a month they were trying to make me pay a fortune for the telephone call to complain. Recognizing it was a blatant fraud, I called my card company and they reversed the charges and canceled future bills from this company. Based on the fact that charges appear on my most recent statement, it is clear that UMG Tech are still in business ripping people off operating under various names such as UMG Tech, United Marketing Group LLC, UMG Edge, UMG Edgebuyers, UMG Merchanttec and many many more. Others who are doing their part to expose this slime to the light, have informed me that their real name is Direct Connection Consulting Inc. 11660 Alpharetta Hwy Suite # 650 Roswell Ga.30076 and it looks like they are getting charged in at least one State but obviously this has not stopped them. http://www.ftc.gov/os/caselist/0823075/080514directconnectsuretouchcmplt. pdf They are paying their legal bills on the backs of good American people who can ill afford to have money stolen from them in this manner. People like this are the equivalent to terrorists as they undermine the quality and security of peoples lives. They need to be treated the same way as a Taliban with a bomb vest strapped on. The address of this company is obviously easy to find as would likely the addresses of the UMG Tech directors. Remember it is not likely their staffs fault, but the Directors of the company that are the responsible heartless perpetrators of this crime against Americans.

I believe there is a class action lawsuit being formed so sign on and lets go get I'm folks
Company Response 4/29/2010:
We apologize for any inconvenience you experienced. You may contact us by responding to the e-mail link sent to you from My3Cents.com and we will be happy to explain how you became a member and address any of your concerns.
     
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Hugh_Jorgen on 2010-04-23:
But look at it this way - they DID get your credit card number from somewhere - I doubt it was stolen from you. It's possible you "signed up" for some type of buyer's club or credit card protection without even really knowing what you were getting into. Perhaps a "free trial" you didn't cancel that started billing you?

Your experience is a good lesson to everyone to watch their CC statements closely and jump on any strange or unknown billings right away. Thanks for the info.
ClaudiaQ on 2010-06-30:
This is really bothering and upsetting in the part of victims.
Sheriffs Uncle on 2010-06-30:
I used to go through my mom's statement and find these types of scams all over her account. And yes, they started as a "free trial", then continued to bill her until she canceled. I believe these folks will have to answer to someone, someday.
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they're stealing!! they have to be stopped!!!
Posted by on
MUSCATNE, IOWA -- When I checked my statement last month I saw this charge for $9.99 to my debit card. It said "UMG Buyers Edge 4 help call 1-800-432-5916. I kind of blew it off thinking it was probably from some videos that I returned a couple days late because when I put it in the search bar on the net, it said something about Netflix. Then a couple weeks later I went to that movie store, they said I had late fees, that's when I found out it wasn't from them. Again, I thought I should check into it, but blew it off. Yesterday, I checked my account, and there it is again! I called the number, it was a fax or something. I called the bank, there's no other information they can give me that I don't already have. I found this web sight last night, this is happening to a whole lot of us. They are ripping us off! I did find a couple other numbers that I used and finally got a hold of someone. Those numbers are 1-866-854-8723 (that's how I reached someone), 1-888-445-2096, 1-866-432-5916. I reached a Virginia, and asked her how she can work for a company that is ripping people off. I was not polite, at all. She said they aren't ripping me off, I signed up for this when I signed up for a free trial to "trim life". I did not concern myself with her eardrum when I alerted her that "I DID NOT AUTHORIZE THE USE OF MY CREDIT CARD FOR TRIM LIFE, OR FOR UMG BUYERS EDGE!!" I am livid. I am going to the papers, I am seeing an attorney, I will talk to a news agency if they want to hear about it. Folks, keep an eye on your statements! Virginia said that they would refund the last 2 charges of $9.99 in 5-7 business days and "cancel my membership", which I never signed up for!!! Now I have to cancel my card and place it on a "hot card" list....This is just a pain in the butt!!! If anyone would like to join in my crusade, please email me at tracy_984@hotmail.com.
     
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LegalCollector on 2005-03-03:
These people are terrible
tracy984 on 2005-04-07:
Hey ya'all, it's just me again. Wanted to let you know, I just got a letter from the Iowa Attorney General's Office. They are looking into these rip off artists. I'll keep those informed that send me your email addy. Make sure you put "UMG" in the subject line. I'll try to put it on here too.
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Unauthorized Credit Card Charge
Posted by on
Rating: 1/51
ILLINOIS, ILLINOIS -- My credit card bill had 2 charges I didn't recognize. I found another consumer complaint site online and one of the reviewers who had also been scammed provided this number 888 326 7156. I called and though they'd only identify themselves by "member services" (member of what???) no matter how hard I tried to extract a business name, and they tried to convince me that I authorized joining these 2 "clubs" (no way), they finally told me I'd get a refund within 2 billing cycles and provided a confirmation number. We'll see.
     
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Failure To Receive Merchandise
Posted by on
Rating: 1/51
SCHAUMBURG, GEORGIA -- On May 2, 2012 I ordered a Buxton black palm-sized wallet that was advertised in an insert along with my Chevron bill. As to this date, June 19, 2012, I have neither received the merchandise or any explanation.

I no longer want the wallet and I do not expect my account to be charged accordingly. If this should happen, I will report the incident to the Better Business Bureau.
Company Response 10/9/2012:
Hello,

Your concerns have come to our attention and we'd like to resolve these issues for you. In order to assist you, please provide your name or phone number to the e-mail address of umgcustomerservice@unitedmarket.com so we can locate your records in our database and resolve this issue to your satisfaction.

Customer Support
     
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Alain on 2012-06-20:
You might try giving United Marketing Group a call at (813) 513-9000. If that doesn't work, see if the Georgia consumer agency can assist you: http://consumer.georgia.gov
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Unauthorized charges on my credit card
Posted by on
I'm hoping someone can help me with this issue. I'm ashamed to say that I just realized a company has been charging my credit card for the past 2 years for $14.95 a month for a service/product I never asked for, never received & never authorized!! After calling them to ask why they are charging me, they said they are a 3rd party to a company I purchased from, Church & Dwight, the makers of Arm & Hammer and many other products, gave them my account info after I made a purchase from them. Even though I never authorized any purchase with UMB, they say that because of my purchase from Church & Dwight, I allowed this to happen. I called C&H to ask them about this, they replied that they do give out info to third parties, and are not responsible for anything these companies do with the info. Here I thought I was making a purchase from a trusted company!!! So what did I receive from UMB, nothing!!! If I had received something, I would have been aware right away contacted them to say that I never ordered anything and demand a refund, only maybe losing $14.95. These guys are smart cons, they know there are a lot of people like me that don't pay close enough attention to there bank account, and can rip you off.
UMB is only offering me a one month refund of $14.95 for this "so called" service I never received. They took me for almost $400!!!!!!!!!!!!!!!!!
I need a good lawyer, but it will cost me more than $400 to do so.
ANYONE OUT THERE WITH INFO THAT CAN HELP ME??????
     
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BEJ on 2010-03-10:
I just have to say this--Why don't you look at the charges on credit card statement each and every month? They get away with this because the bank on most folks doing what you have done--just looking at the totals and not at the individual charges.
saj80 on 2010-03-10:
You may be able to get a refund for two months, as you are probably limited to any unauthorized charges in the past 60 days, per federal regulation. A good lesson to watch your statements, as this happens a lot.
Anonymous on 2010-03-10:
I knew companies could sell consumer information, but I did not know they could sell your payment info as well....this has to be against the law. UNLESS, you purchased a special offer that had in small print that you also allow so and so to bill you for their product and just didn't read it.
goduke on 2010-03-10:
I'm betting it was one of those subscription things embedded in the offer somewhere that you don't see unless you are really looking....
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