Uncle Bob's Self Storage

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Uncle Bob's Self Storage @ Euless, TX - Rodent Infestation
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EULESS, TEXAS -- Before I post this review I'd just like to acknowledge that Uncle Bob's Self Storage has done nothing illegal to me or anyone somehow mentioned in this writeup, and that everything I mention below is contractually my liability. I suppose my complaint lies more along the lines of business ethics and service quality.

Short and sweet: My unit had my furniture in it. My expensive, Cantoni furniture. One of these items was an area rug. I periodically check my unit. Things were okay until a couple months ago until I came back and realized there were a total of 6 dead mice (4 adults, 2 babies) embedded into my rug. This is disgusting. I had no food or drink items stored in the unit. The regulations specifically state not to place any kind of food or drink item in the unit anyway. I've stored in the past with 3-4 other facilities and never had this problem. Putting mouse traps in the unit is out of the question because it would just draw rodents either from the bait scent or from the rotten stench of carcass that rodents become even more attracted to. Bottom line: I have a $1400 modern rug that top tier companies like Chem-Dry and Dalworth have not been willing to guarantee anything after an initial inspection. Chances are I'll pay the $250 (possibly more) in cleaning fees and still remain dissatisfied with the results. Contractually, I'm at fault. And at any other facility, I would probably be at fault as well. I understand the idea of insuring possessions within a storage unit, but this is a significant expense and I don't think we as customers should have to pay added fees for the basic right to a clean, sealed, secure establishment as I received in the past. I shelled out $135/mo for several months to this company. Many people pay much more. Is it out of line to demand this? I'd at least like to see a month's rent refunded but this was never offered to me at the desk upon report of the problem.

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Theft At Uncle Bob's Self Storage
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HOUSTON, TEXAS -- I had a very secure, climate controlled self storage unit with Lock n Key at 8726 Long Point in Houston, TX. While I was doing some long-term traveling during the summer of 2008, Uncle Bob's bought out Lock n Key and changed the management and staff. Uncle Bob's then disabled a key alarm system that had been one of the primary reasons why I stored my belongings at that facility.

When I returned from my trip and discovered the change of ownership, I checked on my belongings--they were all there--and began to look around for another storage site. When I returned approx. two weeks later, I found that someone had unlocked my unit, stolen an expensive bicycle, and then re-locked my unit. This facility uses flush-mount, cylindrical locks with round keys. Since there were only two keys, one in my pocket and one on file in the manager's office, it made sense that an employee of Uncle Bob's had taken my bicycle.

The manager denied the possibility and referred me to the area manager, who never returned my calls. After almost two weeks, I reached the vice president of Uncle Bob's who insisted that someone I knew took the bike. I let him know that this was not possible, that if something like this occurred in my business I would want to investigate to be sure I didn't have a bad employee. I have never heard back from Uncle Bob's nor have I been able to get through by telephone.

There are really only two possibilities: an Uncle Bob's employee entered my unit with the manager's key or a tenant at Uncle Bob's has learned how to pick these special locks. Either way, Uncle Bob's was unconcerned about the incident and has not followed up.

Lock n Key was a top-notch organization but these Uncle Bob's people, from their site manager all the way to their vice president, are unprofessional and unethical.
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User Replies:
Anonymous on 11/20/2008:
I think Aunt B is the guilty party here.
Anonymous on 11/20/2008:
No report to the police?
Davenport on 11/20/2008:
Is it too late to file a report? I hardly see someone picking a lock and then relocking it.
Starlord on 11/21/2008:
If you are referring to the circular high-security locks like they use on vending machines, I agree with your assessment. Those locks are almost impossible to pick and it takes the proper key. So, unless there is another key, kept by a former user of that storage space, the only possibility is an inside job. I hope you made a police report. This is why when I want a storage space, I always go with my own lock. The management of the storage place does not need a key to your space, for ANY reason.
hubbard53 on 11/21/2008:
these places are scary...have you ever read the fine print? they are liable for nearly nothing
Bella on 04/07/2012:
I am in a storage unit facility that has just been acquired by Uncle Bob's. Overall, I think they are a horrible company to work with.
herd nation on 09/25/2012:
I have my trailer, atv and dirt bike stolen from the Uncle Bobs in Pinehurst, TX. Their security cameras were outdated and worthless. Since then a travel trailer and another trailer have been stolen from the same Uncle Bobs. Managements attitude was they couldn't care less, your problem.
herd nation on 09/25/2012:
I had my trailer with a four wheeler and dirt bike stolen from the Uncle Bobs in Pinehurst TX. Possibly an inside job but cannot prove it. They could have cared less. Management from top down treats you like you are the problem. Since then a trailer trailer and another trailer have been stolen. Now they are thinking about updating their out of date security cameras.
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Subterranean termites
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COCOA, FLORIDA -- While removing my items out of our air conditioned starage unit we noticed boxes with bugs. After looking closer we noticed they were termites. we lost over 25 VCR movies, which they got into, and several family photos. After talking to the manager he just apologized!!! I asked for a months refund and he refused. I am very upset and am extremely concerned for the other units and their belongings!! I sure hope the other units read this and check their belongings.
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Anonymous on 08/01/2008:
Maybe Old Fart can post a comment to this. He is an old bug man from Florida and may have run into something similar.
bargod on 08/01/2008:
Sorry about the family photos, but the VCR tapes shouldn't cost more than $20 to replace.
madconsumer on 08/01/2008:
the agreement you signed when securing your storage unit, disclosed they were not responsible for any damages.

if you wanted insured storage, you would have needed to pay twice the amount you did, or get your own storage insurance.

some home owner policies cover some out property storage. check yours.
old fart on 08/01/2008:
I can understand the family photos because that have a paper base which just refined wood pulp but I have never seen them attack Plastic and that is what VCR tapes are made of... something else, (Rodents) may have done the damage to the tapes..Most storage places have pest control in place so I would guess that they have "some" liability..
Good luck to you....
Anonymous on 08/01/2008:
Considering where you live, insect infestation is certainly not unheard of, but like fart said, hard to imagine they damaged the casettes. What's more likely is that they were heat damaged when the air-con was either set to high or wasn't working properly at all. VCR casettes, particularly the more inexpensive brand don't hold up well - particularly to heat, say in a closed up storage locker in Florida with no air-con.
old fart on 08/01/2008:
Without looking at the damage I find it difficult to assess the situation..Where were the tapes stored. Were they in a box stored on the ground?..
What did the evidence look like? were there "mud tubes" or sandy muddy junk built up on the tapes?
Did the tapes have cardboard covers?
There are three types of termites common in Florida, Subterranean, drywood and dampwood species..
Subs and dampwood are the likely suspects...
old fart on 08/01/2008:
I guess you really don't need to know their name, rank and serial number.. Like madconsumer said.... check the rental contract..
forcomplaintsonly on 08/01/2008:
Plastic storage containers are very reasonable anymore, so if you need to store things for extended periods of time, invest in these. If need be, I am in the list, we have a certain amount of "junk - treasures" that we could get rid of, and then we could keep our valuables at home.
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