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Posted by on
Rating: 1/51
TUCSON, ARIZONA -- The charger caused an an electrical short. Luckily my daughter was in the room and saw smoke coming from the outlet. She was able to pull the plug out and flip the breaker. I have been told by the electrician that had no one been home or had it happened at night when we were all asleep there very well could have been a tragic ending.
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trmn8r on 06/11/2012:
Anything that plugs into the wall socket is potentially dangerous. I hate to admit it, but years ago I helped Uniden and others integrate a digital signal processor into their phone answering machines. We had nothing to do with the power packs though... I still use one that has our chip in it - it hasn't burned up yet.
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How Uniden screws its customers
Posted on
The following is a good reason not to buy from Uniden. Less than one year ago I received a new Uniden cordless telephone as a birthday gift. The phone turned out to be a wonderful present. I was very fond of its long range and it provided excellent clarity. In spite of these features, I was upset when one day the on/off button stopped working on the handset and I could not answer or hang-up the phone unless I was near the base (thus defeating the purpose of owning a cordless phone).

To remedy this problem, I called the customer service hotline to see if the phone could be repaired under the supposed warranty. The woman with whom I spoke told me that it was covered and that since I had received it as a gift, I would not need a receipt, just a written explanation of the problem and why I could not provide a receipt. I was happy to oblige. I figured that it was well worth the $30 shipping fee since I probably could not find another phone of that quality for under that amount.

As the weeks passed by, I received a letter in the mail from Uniden. To my chagrin, what I thought was a friendly reminder that my phone was on its way turned out to be a bill for $40. It stated that I should respond to this letter with a check for the amount shown or by checking a box indicating that I did not want the repairs to be made and they would discard the phone. Perplexed I called the customer service hotline that was so nice to me before to get an explanation. They now told me that what they had said before did not apply and that the problem with my phone was not covered under their so called "warranty". Needless to say I was outraged. I was honest with them, why couldn't they have been forthcoming with me? In the end, I was out a brand new phone and $30 dollars. Do not buy from Uniden! if you do, do not fall for their repair trap.
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Anonymous on 11/27/2001:
I had the same thing happen to me they told me to send it in I had only had it a few months when I did and paid the shipping to get it there they also sent me a letter telling me that it had been hit by lightning we had not had any lightning in the area I also had it on 2 surge protector so I told them just to throw it away and I would buy another brand which didn't seem to bother them.
John on 03/08/2012:
yep Uniden will screw you over as many times as you will allow them to just to get your money. I'm not even going into all they done to me or I will just get mad so ill end it here STAY AWAY FROM ANYTHING UNIDEN MAKES!!
Dom on 08/01/2013:
Uniden CB failed....only to find out its a common problem. So why are they selling these uints if they have defective components ??? I now own another brand of CB.
Le Roux on 10/02/2013:
BAD, BAD BAD!!! Waiting nog more than half hour and they DO NOT answer. And I can not see my video surveillance on the computer. Their patch does not want to install. I wrote to them, but they just send an automated message back. I am leaving the house in 2 days, and my expensive camera is USELESS!!! DO NOT BUY from them!!! And WHY does COSTCO sell it if the service is so bad???
Joe on 03/13/2014:
Bought a Cordless Phone with 2 Satellite phones. Two of the three batteries were dead, and two of the three AC Charging adapters were dead. Customer Service never picks up over two weeks and I sent problem Online and no answer. Will just have to dump system. Bought directly from Uniden.
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Uniden Cordless Customer Service Policy is Not a Good Deal
Posted by on
SAN JOSE, CALIFORNIA -- Purchased Uniden model #TRU248 cordless phone/answering machine combo from Circuit City, San Jose, CA in February 2001. Priced comparable with other brands, but salesman highly recommended (claimed #1 Consumer Reports, yada yada). Sales price $150.00.

March 2002-- the #1 and #3 buttons on the phone would not work. Of course, now phone is out of warranty (1 year warranty).

July 2002- Contacted Uniden Customer Service-- they will repair the phone for $46.95, but we have to ship it to them. So, we must wait in line at the post office on our lunch hour, pay shipping costs and have to be without a phone and answering machine for ??? weeks/months. (Haven't they heard of a pre-paid shipping label? Amazon does it online!) They then send us a refurbished unit that has a 90-day warranty. Why bother?

We are going to use the $46.95 wisely, and purchase a NON-Uniden phone.

Be warned-- if you buy a Uniden phone, be prepared to throw it away if it doesn't work after a year. We had a Sony combo cordless phone/answering machine that lasted 8 years with no problems.

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