I'm not one to air out my life issues. However, a story needs to be told. I was diagnosed with Breast Cancer two and half years ago. Since my chemo, surgery and radiation - I have been in remission. ... read full review11 Replies - Latest reply on 07/07/2010
TEMPE, ARIZONA -- Tried to refill prescription for generic actonel. In the past I was allowed 3 months each time.
I was told:
a) could not submit until 4 days before the medication was due
b) unclear whether I could get 3 pills or only 1 pill.
Given work and travel it is difficult to only have 4 days notice to refill. This definitely risks missing a medication dose on a medication that is supposed to have precise dosing.
Had previous bad experiences with diagnostic tests being held up.
Will drop them as my insurance company at the next opportunity and recommend that no one else chooses them because they definitely risk their customers' health and have no concern at all about it.
NORTHRIDGE, CALIFORNIA -- When signing up of this group, I was told that my first appointment would be within two weeks at the latest. My policy started Feb.1 and the office was closed so I called the following Monday and I started to make my appointment but they said they had too many calls and they would call me back in 20 min. Well, 45 min later I called them back. I asked for the earliest appointment and they said it would be 1 ½ months from today. When I asked for another doctor they gave me even longer times and tried to push a residence Dr. (Doctor in training) on me. I made the appointment for 1 ½ months out and asked for a physical but they said "Cant do" the first appointment is only to get to know the Doctor. Looks like my first physical will be two to three months out. This is just a terrible health care practice. So far this United Healthcare in Northridge, CA sucks.Add reply
My prescription required pre authorization for the new year. My doctor's office was very quick to react with appropriate documentation. Unfortunately United Healthcare was very incompetent. Making multiple ... read full review2 Replies - Latest reply on 01/29/2014
Out of Pocket Expense
SALT LAKE CITY, UTAH -- My doctor requested a MRI authorization from United Healthcare. United Healthcare denied the procedure. BUT, they paid the vendor when they submitted their bill. When I called United Healthcare about ... read full review
SALT LAKE CITY UT. -- Joined United Healthcare for health coverage 2 years ago. Service reps are uninformed and give different answers to the same question. In less than 2 years, my coverage has decreased yet co-pays on my heart medicine has increased to $45 from $5 so has several others. The ER Room co-pay has gone from $50 to $65. Many of my health care needs are not covered! This health care (?)Is no good! Look elsewhere for decent coverage. 2 Replies - Latest reply on 10/25/2012Add reply
Regrettably joined United Healthcare as a result of being an AARP member. Had a billing problem when one Dr. tried over-billing me. Called UHC 5 times. Got 5 different stories. Asked to speak to a supervisor after my first call. Told, no supervisor was available but one would call within 72 hours. Nearly 2 weeks later and still no call. Since I am paying for health care, I expect help when there's a billing issue. Problem still pending. No results yet. Would *** never *** recommend United Healthcare to my worst enemy! The reps are far from knowledgeable! 1 Replies - Latest reply on 02/03/2012Add reply
I have had some problem that has left me unable to walk, sit up without support, stand, and only little use of arms and hands, I needed a wheelchair, I had to pay over $1000.00 and when I only get little more than that monthly it is hard.
3 Replies - Latest reply on 06/22/2011Add reply
The company rejected scan of head and DR took it on himself to do this so far we have no diagnosis but if you have this company or thinking of signing with them I would think again as they are not patient oriented.
MINNETONKA, MINNESOTA -- I have had them 2 months and already can hardly wait until October and I can change. They put up all kinds of obstacles to paying a claim, give false or incomplete information that when complied with will slow down the claim. On top they are the rudest people I have talked to for a very long time.
1 Replies - Latest reply on 05/05/2011Add reply
Bottom line I am going to have to pay the doctor, they will pay them and he will have to reimburse me because they did not process the claim and now tell me they need more paperwork from Medicare to do so. I can't ask him to wait as he did not want to work with them to start with. Now I know why.
My wife and I are supposed to get one free checkup per year, but every year, we have to struggle to have united healthcare pay for it! countless phone calls to the company and doctors' offices... this is not right. I hope they all go to hell - those top executives who are making millions while denying people their coverage. Add reply
This coverage is provided by my employer so my only choice is expensive and very expensive. For the last 5 years I was paying for the most expensive coverage. Last month one of my kids needed an operation and United reimbursed $500 out of $5,000 out-of pocket. They claim our reimbursement is not covered under "usual and customary" but under Medicare. What a ripoff! Next year I'm getting the cheapest plan4 Replies - Latest reply on 08/09/2009Add reply
I was being covered by my parents insurance up until January 1 2009, at that point I switched to United Healthcare. With United I have to pay cash, as if I don't have any insurance for medications. I was on Ortho Evra the patch previously until I found out that it was going to cost $60.00 a month. So I figured I would send the claim into United Healthcare to see how much they would cover and determine if I could continue. That was the beginning of May it is now July 18 and I still don't know how much will and won't be covered. I get letter after letter from them requesting more information. I send in and call in the information and then 15 days later another letter arrives wanting more information.
So I had to switch to the pill because I haven't heard anything from United. I called and asked if they could let me know over the phone how much of the cost would be covered and was told they couldn't tell me cause it hadn't been completely processed. So now more than 2 months later... I still haven't received any information... actually I received another letter today requesting information.
ARKANSAS -- I have been reading all of these bad things about United Health or United Healthcare if it is the same company I have been using United Healthcare for about 7 yrs now. It completely paid for my daughter to be born all I had to pay at the time was a 15.00 co-pay that's what they were when she was born. My son had to have his appendix taken out last December and I have not had to pay anything on that.
4 Replies - Latest reply on 05/03/2009Add reply
We have only had good luck out of this insurance and have had no bad dealings with them.
VIRGINIA -- I think this company is very poorly put together when it comes to getting in contact with a human being to discuss and issue. I have just sat on the phone, needless to say I myself am at work right now, for 45 just pushing buttons and being transferred back and forth to "speak to the right person". I called last week to request a certificate of credible coverage and was told that it would be faxed to me in 3-5 business days only to not receive it. Come to find out, I was informed incorrectly on the arrival date of the document and actually I have to wait 15 days. Again, I am waiting on something I was told would be completed by this company. When I first switched my coverage to a new company I was told, by United Health Care, that they would speak to the new holder and have it sent between the two companies, and here I am 6 months later being billed for things that aren't covered because I was misinformed.
I think that paying $400.00 a month for horrible service is outrageous. I would NEVER recommend United Health to ANYBODY, not even an enemy.
The lack of service given by this company is beyond reproach. Representatives ask for the same documentation over and over again. Although the information is sent, they claim that it has not been received. When attempting to communicate with this company, it is wise to send correspondence "return receipt requested". Payment of claims is "hit or miss". Payment for identical services could be made at one visit but not the next, deductible and out-of-pocket satisfied for both.
2 Replies - Latest reply on 06/06/2008Add reply
Given a choice of health insurance companies, United Health Care is not a wise choice.