Poorest Customer Service, Worse than AOL!
ORLANDO, FLORIDA -- Alright, I could write a novel detailing every ridiculous instance that proves that this dealership does not give a crap about customer service.
Or, I could give you the long and short of it.
Here's the long and short.
Check engine light on a Nissan Sentra that barely has 30,000 miles on it.
Tried to take it to the dealer, was denied due to lack of appointment. Also, it was Saturday. The cry babies in the service dept. don't do warranty work on Saturday.
Took it to the 'Zone, and they hooked it right up. mis-firing 3rd cylinder.
Called following Thursday to make appointment, and was told it was not necessary, to simply drop it off on the way to work, and they would get to it sometime during the day.
Was hassled while attempting to drop off the car because of no appointment.
Car did not get looked at that day, and is still sitting at the dealer as I type this. They won't touch it until Monday.....
They don't do warranty work on the weekend.
*********update for all the nay-sayers!!********
For the record, I was not asking for them to fix the car on a Saturday, I just wanted them to run a diagnostic, which takes about 4 minutes for even the dumbest mechanic.
Once they finally looked at the car, they realized that the car had a blown head gasket... yep, at 30,000 miles, the head gasket was blown!
Mind you, this was my g/f's car, and it got full synthetic oil every 3,000.
It took them another week to get the car finished.
They gave us a rental that was ridiculously dirty, and had puke all in the back seat.
Due to the horrible customer service of the dealer, and the poor craftsmanship of the vehicle, we promptly sold the vehicle after getting it back from the dealer (by the way, they never fixed it correctly), and she now owns a real car! (Honda!)