Pathetic Customer Service
ORLANDO, FLORIDA -- During my spring break, I visited some of my relatives in Orlando and headed to Universal Studios on Sunday, March 10th, 2013. All seemed to go accordingly during our trip until later in the evening. While we were in line for the Disaster show with my uncle and young cousin, there was a group of middle-aged people drinking beer and other alcoholic beverages in front of us - most were clearly intoxicated. I was wary about the situation but did not think anything of it when suddenly, one of the men who was drinking spat a mouthful of alcohol at my head and face. I was completely shocked, and so were those around me. The man laughed it off, took off his shirt, and offered it to me to clean myself off - though I quickly refused. His half-assed apology could do little about the fact that his spit and alcohol covered my face and hair, ruined my shirt, and splashed on to my 8 year-old cousin as well, right there in the middle of this line.
I got out of line and told one of the staff members immediately and was told to wait for security to arrive while the perpetrator and his friends went into the show. Security took about 15 to 20 minutes to show up and I was asked to write a witness statement. As compensation, I was offered a one-time-use express pass, and both my uncle and cousin received one as well. I also went to a nearby souvenir shop where my cousin and I each received 1 free t-shirt (though the total for both could not exceed $50) to replace our beer-soaked tops. I was also told that the perpetrators were in custody and would be taken to the "office", talked to, and charged with assault and battery.
I felt alright about the situation, albeit upset and shocked, until a short while later when I was in line for another ride, who did I see but those same people. And they were STILL openly drinking in line. I was ultimately lied to as it did not seem as though any charges were pressed nor that they were talked to in any way since they were carrying on with the same behavior that led to the incident. On top of that, I had to face these same people who had put such a damper on my day. To top it off, when I asked whether or not I could have my ticket refunded because all I wanted to do was leave right after the incident, my request was vehemently denied.
I understand that Universal Studios was not responsible for this "accident" but they allowed these adults to openly drink while in line for a "family ride" and following this situation, the perpetrators faced no consequences. They were not even asked to leave. So thanks Universal Studios, thanks for that free t-shirt and the lovely memories but I will not be coming back and neither will my family. My 8 year-old cousin is now scarred by the incident and refuses to go back as well for fear of encountering "mean strangers" again.