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Universal Studio's Staff Needs Training In Manners And Cater A Little To The Disabled
Posted by Smokey13 on 04/17/2009
ORLANDO, FLORIDA -- We have been Premier Pass holders for 2 years and our Daughter and family came to visit and we went to all the parks in Orlando but Universal. So I told my husband who is disabled that the day they leave we will go to Universal for a few hours and head home, please keep in mind we have been to every park already in Orlando with no problems and they give the disabled a handicap fast pass to all attractions. Well be go to Universal and we park a long way a way because of not enough handicap parking, we get up to the check point and we have a cooler that has a hard plastic container in it where one side we can put his medicine that have to be kept cool and four drinks, this sits down inside his walker seat and the lid has to be cracked open about 2 maybe 3 inches because of the height, well the one security guard said we have to leave the cooler or go put it in the car we tried explaining to them the situation and another guard comes up and says" Whats your problem".

Well that set us both off right there and we asked to speak to a supervisor and the supervisor goes gets a small cooler they sell that would not even fit my husband's medicines in one and he says you can take as many of these as you want or can in to the park, my husband spoke up and said I cannot let my medicines get wet and he says "That is not my problem" then I said those leak we have try bigger ones already and they leak and again "That is not my problem" so we go to put the cooler back into the car and we were going to leave when I decided to call the number on the back of my card and who ever answered the phone, said the best thing you can do is while you are currently at the park is to come speak with a supervisor.

So we put the cooler in the car and headed back in we get to that same line and a Sargent comes up and says they cannot go into the park with that cooler and he point to the seat on my husbands walker, my husband got so mad and turned to that boy and said "Son, who best go mind your F______ business and leave me the F______ alone and then two others went to get smart and my husband shut them right up, he was so mad I have never seen him like this. We get to guest services and a supervisor comes out and we said we want to get our money back on our passes since the last time we were here and she said we can not do that and wanted to know the story, so we told her everything above and she said that are our rules, and that they do not have the line for handicap anymore that they have to purchase the fast pass like everyone else and that they are the only ones around that is ADA compliant, well this ADA compliant, I sure hope the rest of the parks don't go that way because they bend over backwards for the handicap, needless to stay they said they only thing they can do is give us a free day of fast pass and cancel our membership.

For all that is handicap, beware of Universal Studios, but yet a mother with a child can take a big bag, a big cooler and back backs are being taken in and we watched so many much bigger bags being taken in.

I am going to fight this to the US Supreme Court, if I have too, there was no need of the embarrassment, hassle and humiliation that they put us through and wasted 3 hours of our time.

     
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Posted by Anonymous on 2009-04-17:
"Son, who best go mind your F______ business and leave me the F______ alone and then two others went to get smart and my husband shut them right up, he was so mad I have never seen him like this."
Right there you should have been shown the door. The whole spirit of the ADA is that people with challenges should not be discriminated against, they want and demand to be treated like everyone else. Like anyone else who acted in such a boorish manner, you should have been ejected from the park. You don't want to be treated equally, you want to be catered (your word) to.
Posted by Anonymous on 2009-04-17:
Smokey, I don't blame your husband for his frustration. It's hard enough to have a disability, let alone be harrassed for just trying to transport medication safely. None of t should have never happened in the first place. Thanks for the post.
Posted by Anonymous on 2009-04-17:
It should read, "It should have never happened in the first place." I'm apparently typing faster than I can think, LOL.
Posted by BokiBean on 2009-04-17:
"..they bend over backwards for the handicap.." Ken is right. Bending over backwards is not the point of the ADA.

Your husband used the F bomb at security in line at a family theme park...I dunno what you expected after that, time to turn around and go home.
Posted by Anonymous on 2009-04-17:
Boki, I totally understand what you mean, but sometimes people do get pushed to the limit and the F-bomb happens when you least expect it. (She did say she had never seen him that mad.) It sounds like they were going to leave, but the person they called encouraged them to go back and speak to a supervisor. It seems they just couldn't win.
Posted by BokiBean on 2009-04-17:
Very true, knowitall2, and I completely agree with the original complaint they had about being able to get his medication into the park safely...they should have been accomodated. After that, it just deteriorated.
Posted by Anonymous on 2009-04-17:
I have to respectfully disagree with Ken. These folks were mishandled by testosterone-intoxicated security guards who have watched far too much "Homeland Security", "NCIS", and "The Unit". The place is a tourist attraction, not Pelican Bay SHU. Give a wannabe LEO a polo shirt with a badge sewn on it, some wrap-around sunglasses, and cargo pants and they turn into authoritarian thugs. In addition to their security function, these staff members are representatives of Universal who should endeavor to assist guests with special needs so, they too, can enjoy the attraction. After being mishandled, it is no small wonder the man lashed out with some language. 'Security' escalated an easily solved guest need into an excuse to exert their authority. Helpful review.
Posted by Anonymous on 2009-04-17:
Out of control Rent-A-Cop's, JMHO.
Posted by Anonymous on 2009-04-17:
Deteriorate is putting it lightly and very politely, I might add, lol. It was probably a scene, to be sure.

SB, maybe they were the same ones they used for the Target incident?
Posted by BokiBean on 2009-04-17:
Oh yeah, I'm sure it was quite the scene!

My sis was in a wheelchair for almost 5 years. I learned a lot during that time and still give people the stink eye for parking in handicapped without a placard.

I'm not comfortable with the idea of "bending over backwards" or "catering" to disabled people. My sister never expected that and would have been embarrassed and uncomfortable with it. She just wanted to get along like everybody else. Just my opinion.
Posted by Anonymous on 2009-04-17:
I totally agree with Ken and Boki's first comment. Once you start dropping 'F' bombs at a family attraction your argument loses all merit. I agree the guards may have been unreasonable but that is no call to get belligerent and profane. The best you can salvage from all this is a 'Lesson Learned'. Anger never adds to success in conflict resolution.

Good luck!
Posted by Anonymous on 2009-04-17:
Doc, I have to respectfully disagree right back. I saw no mistreatment. They told the OP the park policy. They offered to substitute other coolers. I think they went out of their way to be accomodating. The OP however was having none of it. THEY deserved to be exempted from policy, and nothing less was going to make them happy.

One other point, exactly how much medication would one need to carry for a visit to an amusement park? Note that they also had soft drinks in the offending cooler. I still think it was a clear case of 'no one is going to tell us what we can or cannot do!'.
Posted by Principissa on 2009-04-17:
I also agree with Boki and Ken. There is no reason to swear like that in a family oriented theme park. I don't talk like that in front of my kids and I would appreciate it if others didn't as well. If I had swore like that I'd have been given the boot no questions asked.

I think they were quite accommodating when they offered a different cooler for the medication, in fact I think that was more than they should have done after being spoken to like that. Rules apply to everyone disabled or not. They told them the park policy the poster wanted an exception made, they were willing to make that exception in the form of a different cooler and in turn were cussed out.

This has nothing to do with the ADA, it has to do with someone being told no and throwing a tantrum when they didn't get their way.
Posted by saj80 on 2009-04-17:
Their coolers leak, but yours, with the lid open 2-3 inches, doesn't?
Posted by Buddy01 on 2009-04-18:
I understand your frustration, but I assume you were not serious about taking your case to the Supreme Court. They hear less than 100 cases per year out of about 8,000 presented. I don't think they would be interested in a case where someone is angry because they were treated equally and not catered to.
Posted by madconsumer on 2009-04-18:
the disability did not cause this issue, nor did they dis-respect you. it was you who has little concern over their rules.
Posted by Frank on 2013-05-15:
If you are Premier Pass holders for 2 years, why didn't you know that large coolers are not permitted? Also, Universal has a Health Services building where they will store your medications and refrigerate if necessary. I don't know why you would want to lug a giant cooler all over the park. Also, cursing out the park security is very low class.
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Universal Studios Orlando,its Not Worth the Money
Posted by Eddiehte on 07/22/2013
ORLANDO, FLORIDA -- When we got there July 20th at 10am, there was full crowd headed in and we expected that, but the time we spent in the lines for Despicable Me and Rock it were a joke. Not to mention twice we were in line for Transformers and the man came over the PA and said the ride would be down for up to 45 minutes! This is all during the time the WAIT sign said up to 140 minutes!!! What the hell,, Even Disney has max times of an hour, oh and that don't charge you for FAST PASS like they do at Universal.. And one other side note,, my daughter and I questioned when the EXPRESS Pass line was moving so fast versus us,, the Park Attendant says" we use a ratio of 60 Fast pass riders and then 40 regular park riders, so basically they want your money and then stick it to you if you don't give them more... Won't be back unless someone gives me FREE TICKETS and going to let everyone I know, on the AIR and NEWS, Facebook know about this BS.. As a Florida Resident I am appalled about how crappy Universal treats is guests forgiven or domestic!
     
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Posted by Weedwhacked on 2013-07-22:
That's what happens when you go on a busy day and attempt to ride the most popular ride. We were there the third week of June and expected those lines to be "a joke" or long.

I see you went on a Saturday. Perhaps the lines would have been better if you went on a Tuesday or Wednesday.
Posted by FoDaddy19 on 2013-07-22:
It doesn't sound like you received any worse treatment than the other bazillion people who were in the park. Sounds like it was just really busy. I mean it was a Saturday during the summer, what were you expecting?
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Pathetic Customer Service
Posted by Jenxandtonicx on 03/11/2013
ORLANDO, FLORIDA -- During my spring break, I visited some of my relatives in Orlando and headed to Universal Studios on Sunday, March 10th, 2013. All seemed to go accordingly during our trip until later in the evening. While we were in line for the Disaster show with my uncle and young cousin, there was a group of middle-aged people drinking beer and other alcoholic beverages in front of us - most were clearly intoxicated. I was wary about the situation but did not think anything of it when suddenly, one of the men who was drinking spat a mouthful of alcohol at my head and face. I was completely shocked, and so were those around me. The man laughed it off, took off his shirt, and offered it to me to clean myself off - though I quickly refused. His half-assed apology could do little about the fact that his spit and alcohol covered my face and hair, ruined my shirt, and splashed on to my 8 year-old cousin as well, right there in the middle of this line.

I got out of line and told one of the staff members immediately and was told to wait for security to arrive while the perpetrator and his friends went into the show. Security took about 15 to 20 minutes to show up and I was asked to write a witness statement. As compensation, I was offered a one-time-use express pass, and both my uncle and cousin received one as well. I also went to a nearby souvenir shop where my cousin and I each received 1 free t-shirt (though the total for both could not exceed $50) to replace our beer-soaked tops. I was also told that the perpetrators were in custody and would be taken to the "office", talked to, and charged with assault and battery.

I felt alright about the situation, albeit upset and shocked, until a short while later when I was in line for another ride, who did I see but those same people. And they were STILL openly drinking in line. I was ultimately lied to as it did not seem as though any charges were pressed nor that they were talked to in any way since they were carrying on with the same behavior that led to the incident. On top of that, I had to face these same people who had put such a damper on my day. To top it off, when I asked whether or not I could have my ticket refunded because all I wanted to do was leave right after the incident, my request was vehemently denied.

I understand that Universal Studios was not responsible for this "accident" but they allowed these adults to openly drink while in line for a "family ride" and following this situation, the perpetrators faced no consequences. They were not even asked to leave. So thanks Universal Studios, thanks for that free t-shirt and the lovely memories but I will not be coming back and neither will my family. My 8 year-old cousin is now scarred by the incident and refuses to go back as well for fear of encountering "mean strangers" again.
     
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Posted by trmn8r on 2013-03-11:
If this person spat at you with no other interaction, it sounds like battery, though a minor one.

From your description, the establishment did multiple things in an attempt to compensate you, to make up for the thoughtless actions of another guest who was not in their control.

If I were Universal, depending on what was the result of their investigation, I would consider ejecting the alleged perpetrator. But I can't see that report and I wasn't there.

I hope your 8-yr-old cousin recovers and isn't "scarred" for life. Someone randomly spitting on another isn't unlike some things that young people do to each other.
Posted by JR in Orlando on 2013-03-11:
How children remember and react is as much a factor of their parents' responses as it is of the incident inself. If parents react extremely, not saying the op did, children will think the threat is everywhere.

From what you said, you spent at least 40 minutes after the incident waiting for security and getting new t shirts. As you further said: "I was also told that the perpetrators were in custody and would be taken to the "office", talked to, and charged with assault and battery." The latter three are future tense assertions as to what might occur.

During that 40+ minutes, Universal may very well have taken them into the office and discussed it with them. However, a battery requires "intentional" touching. If the other customers say it was an accident, like from a big laugh or from carbonation which backs up, Universal and the police officers may very well have decided not to arrest anyone because there was no evidence of intent.

This was a very unfortunate experience for you. Most of the parks around here in Orlando make an effort to treat their customers well. I personally think they are too crowded and overpriced to be fun.

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NOT Wheelchair Friendly
Posted by Joeydimaggio on 12/28/2012
ORLANDO, FLORIDA -- After 3 days at Disney World we were very disappointed by the way our 5 year old child with special needs in a wheelchair was treated today.

Upon arrival we immediately asked what WE needed to do to insure our child Ruby Jo was able to enjoy your park. The first thing we were told was 'We are ADA compliant but we don't do anything 'special' for wheelchairs." We asked if we needed any special pass, tags or access card for the wheelchair. We were told over and over that the park was 'ADA' and they don't do anything 'special' except if the wait is over 30 minutes then they may let us use an express lane. We were also told to just enter the park and we would basically have to figure it out.

Every attraction we attempted, we were told we needed some sort of special pass which we had previously asked for and never received. Each attendant seemed annoyed and frustrated saying that today was 'very busy and many features such as express lanes and check ins were not being utilized'. We kept trying over and over and every time the same story. It was very difficult to even distinguish who was an employee and who wasn't as there were no discernible uniforms. After a few hours of this nonsense I went to guest relations and asked to speak to a manager. I was told there were NO managers available. I calmly explained that I was not leaving until I spoke with someone. The guest relations team basically ignored me. I waited patiently until I saw a 'manager'. I flagged him down and explained that a child in a wheelchair was mistreated, he started to listen. After I told him the entire story he offered to refund the price of our tickets. I am writing to you because I want to do anything I can to make sure this NEVER EVER happens to another family with someone with special needs. I implore you as a company to seriously reevaluate your treatment of guest with special needs. Your staff should never tell a guest with special needs that they don't do anything 'special' for them.

     
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Posted by At Your Service on 2012-12-28:
Well written complaint. Did you stay within the park even though they had refunded your admission price?
Posted by madconsumer on 2012-12-28:
universal studio theme parks are owned by nbcuniversal 51% and general electric 49%.
Posted by olie on 2012-12-29:
The Universal website lists height requirements for different rides. Many 5-year-olds do not meet these height requirements. Add in your child's special needs, and the ride may not be safe for your child medically.

I found the link to the ADA accessibility to be very vague. (I can't read this: For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities. Adobe is being stupid on my own personal laptop.)

If it's vague on the website, you can be sure it's vague to employees, too. I'm sorry that you had such a disappointing experience with a young child.
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Best Park Ever
Posted by Sandy736 on 09/13/2012
ORLANDO, FLORIDA -- I love this place and some people complain over it being busy but it's because everyone wants to be in the best park on earth! I bought a ticket and the operator helped me save a ton of money by offering me the best ticket for both parks universal and islands of adventure, and the express ticket to save time waiting in the regular lines. I also purchased a meal deal band so I could eat all day saving me a lot of money. I thought they was so nice and pleasant, it's always nice to see smiling faces and helpful people. I had a amazing time and loves all the rides, it's a happy place and everyone who works there are so amazing. You will love the place and have a wonderful time. I would recommend going to anyone.
     
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Posted by Anna Molly on 2012-09-14:
I haven't been to either park in years, but, when I did go, I had an awfully good time. I traveled off season, of course, so there was less of a crowd issue.. I agree that all the employees I came in contact with were pleasant and helpful. Good review!

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Modified Seats? For who exactly?
Posted by CatNJ381 on 06/08/2012
ORLANDO FLORIDA, COLORADO -- This review is for any big girls or guys out there wanting to ride Harry Potter in Universal Studios Islands of Adventure in Orlando. I consider myself a big girl 5'6" tall 274lbs. Last year I rode Harry Potter and totally loved it. I did however had to ride the "modified" seat. You pull the harness down and click it into place. No problem. Well a few days ago, (a year after the first ride) I'm still 5'6, but lost a little weight 266lbs. I stood in line for 90 minutes with my husband.

When it was our turn, I asked the attendant for a "modified seat". I sat down and brought the harness down to click it once. She informed me that I had to click it in toward me two more times. I tried to but there isn't any room for my right arm to get far up enough to get a descent grip. I asked her if she could help, and she said "she isn't allowed to" I fussed with it a little longer, then he said "I'm sorry, but you'll won't be able to ride today" and popped off the harness. My husband was already clicked in or he would have pushed it in for me before he did his own. I tried again, to no avail. I got off the platform with tears in my eyes. I had carpal tunnel surgery twice this year and needed some help, my grip still isn't 100%. Any other ride I went on at other parks they check every single harness for you. Help you click it in if needed. I never felt so appalled in all my life.
I read on the modified seats sign that it is for "upper body". I swam in that dang seat just needed help pushing the harness down. Who is this seat made for? I'm informing all my friends and family about this. I don't recommend going to Universal if you are more than a size 18. Thank you for taking the time to read my post.
     
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Posted by trmn8r on 2012-06-08:
My guess is they are not allowed to assist you in getting secured. I *have* been on rides where staff checks your safety bar/harness *once you are* secured.

It is only a guess, but they may be held responsible if they assisted in securing you.
Posted by Comfortably_Numb on 2012-06-09:
i suspect trmn8r is correct. wondering why your husband was not able to un-click, help you, and re-click himself in? disappointing as it may have been, i do hope you were able to enjoy the rest of your day.
Posted by CatNJ381 on 2012-06-10:
Thanks for your replies. I knew someone was going to ask about my husband clicking the seat. :) He was already secured in the seat. When I was released, so was he, but I told him just to go on the ride. I didn't want to ruin it for him. I then thought I would try again. He was already on the ride. We both thought of it after we left the ride. I know the attendant was only doing her job. It wasn't my intent to make it seem she was the "bad guy". If we go back (my son hasn't experienced the ride yet) I'll try that. Now, that I'm in a calmer state, I'll be losing that weight and getting fit. So I will never have to feel that way again.
Posted by Ironic on 2012-07-11:
I remember a time years ago that the attendent was responible for making sure the riding apparatus was secure. The extra time it would have taken the attendent to see about security was very minute in my opinion. How can it be an attendents fault if you got hurt because they failed to do their job in the first place.
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Ripped Off
Posted by Schn70 on 05/29/2012
ORLANDO, LOUISIANA -- I purchased a vacation package and went to the theme parks in early March of 2012. I also purchased five tickets for breakfast at The Three Broomsticks Restaurant. On the scheduled day of the breakfast, there was literally a torrential downpour going on. It made no sense to go into the theme parks just for the breakfast and waste an entire theme park pass, when it was scheduled to rain the whole day. I called the vacation packages line early and informed them that we would not be attending due to the weather, and also asked if I could reschedule for the next morning. They informed me that there was no availability for the next two days. I then asked if we could use the voucher towards dinner at that same restaurant and was told that they could neither do that nor could they give me vouchers to eat at any other restaurant or spend in the theme park. I was told to go to the guest services window in the park, turn in the vouchers and wait six entire weeks for a refund.

I did this and on 4/23/2012 I called back to inquire about my refund which I still had not received. Of course, I was told to hold forever while they researched this. The agent, Celeste, that I spoke with then came back on the line and stated "sorry", for some reason they had not even started processing the refund. But, she did see that the vouchers for five breakfasts was turned in to guest services. She then stated that she was submitting it for processing and it should take a few more weeks. She also offered me five All Day Dining Meals for the inconvenience.

I called on 5/28 to see about the refund that I still have yet to receive and also about redeeming the All Day Dining meals. I was then told that there was no record of my visit, at which time I supplied them with my original reservation number and offered to email the original reservation. I also gave a comment number that I was told by Celeste to use on future inquiries. At that point, I was basically told that they had no idea what happened to my refund and to contact the revenue dept.. As for those promised meal deals, well they must have just been a figment of my imagination. They also had no record of that. I asked to speak directly with Celeste and was first told she was on another call and then that she was off altogether.

I asked for a manager and spoke with someone named Jimmy, who claimed to be a manager but was by far the rudest person I have ever spoken with in a customer service dept.. He basically yelled at me and implied that I was a liar because Celeste would never promise those things. When I asked who I might speak with to file a formal complaint he told me that he was it, there was no one above him and that even if I submitted a complaint online it would be forwarded to him. Which is why I am now taking every available forum to vent my frustration, including the consumer affairs website.

This vacation package was a nightmare from the beginning. What should have been a relaxing vacation for my son who just returned from bootcamp, turned out to be miserable. From the bed at the Portofino Bay hotel that was made up beautifully, but when my daughter got in it the first night of our arrival turned out to be very wet with some unknown fluid, to the horrible treatment I encountered for over a simple refund. I spent over 3,000 dollars with Universal and I can"t believe that a company would allow its employees to treat a customer so badly over a situation like this. At this point, it is no longer about the money, but about principle. I feel like I was beeing riped off from the start which is why the refund could not be processed while I was actually at the resort.

It now seems like a concerted effort in hopes that customers will just go home and forget about the fact that they just lost some money through no fault of their own. Therefore, I am now telling all of my friends, family coworkers and the Facebook community about my awful experience and that they should steer clear of a Universal Vacation Package unless thay want to be ripped off.
     
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Posted by trp2hevn on 2012-05-30:
I wonder if somewhere on the voucher it says something like non-refundable or something like that. Did the park cancel the breakfast or did you just decide not to go because it was raining?
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Special Needs Children
Posted by Tammio74 on 12/30/2011
ORLANDO, FLORIDA -- I am trying to let every one know who has a special needs child to universal. We were in islands of adventure at the seuss landing sitting on the caro-seuss-ol. My little guy was belted in on the ride with my husband standing right next to him and the people who work there were talking to us as they filled the ride. We sat there for five minutes and when they got ready to start the ride they told us he could not ride. They had changed the rules to ride and scents he had put his head down before the ride started he could not ride. I could not believe they would treat a child like that. We were so mad and up set. People all around us were mad and told them that they were wrong but it did not matter. We talk to a supervisor and they said the same thing. We paid all that money and could not do any thing. They said he could go in to see the shows. I told them that would be hard scents he can not see. We had been to the other parks and had no trouble at all. He rode any ride he wanted to over there. They should put up a sign that says people with disabilities not wanted here. I want no family to fell like we felt that day.

     
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Posted by At Your Service on 2011-12-30:
At the risk of being deleted, I've got to agree with Goldopals.
Posted by trmn8r on 2011-12-31:
I am wondering if a passenger on this ride has to have a certain level of awareness and/or be able to remain upright as a safety requirement to ride. That is all I can think of based on the description.

The OP did not state whether they were given an explanation beyond "can't ride", so it isn't possible to know what the issue is beyond the child is blind and his head was not upright as the ride was about to begin.
Posted by At Your Service on 2011-12-31:
Maybe trmn8r.

For the record, why is asking about the statement, "scents he had put his head down before the ride started he could not ride" considered seeking to diminish? I really did have the same question. It sounds like it isn't very clear to trmn8r either.

The O.P. may have a very valid point, but the complaint isn't very clear. On the other hand, there may have been a very valid reason why they wouldn't allow the child to ride. That may seem mean spirited at first, but I'm aware of a very small child who was killed at a local amusement park when he fell off a small children's ride. I'd much rather see a parent offended then grieving over the loss of a child.

IMHO, this is where communication between the site monitors and the users would be greatly appreciated. In addition, just as one would hopefully be respectful when posting comments, moderators should be equally respectful about removing or editing said comments.
Posted by Anonymous on 2011-12-31:
AYS, this is one that you and I agree on. When someones life could hang in the balance, it's better to err on the side of caution.
Posted by Venice09 on 2011-12-31:
It sounds like he was riding alone with no one to help him stay in an upright position. That could be why he wasn't allowed. I know it feels unfair and insensitive. It's never easy when parents can't make things right. But it's also good to know that Universal takes safety seriously. I hope you found something else for your son to enjoy, and that he had a great time!
Posted by tammio74 on 2011-12-31:
My boy was very safe on the ride as my husband was beside him holding on to him. It was a merry go round. He puts his head down to figure out what is going on and then it goes back up. The point I am trying to make is if they are going to change the rules the guidelines should be posted of what people should be able to do. Not wait till you have paid money and put a child on a ride for 5 minutes and then decide they can not ride.
Posted by trmn8r on 2011-12-31:
What rule did they change, and what was the rule that said he could not ride?
Posted by tammio74 on 2012-01-03:
The rule that changed they said was putting his head down even when he put it back up. My point is when they change rules it should be posted at the park when you go in not after you have been on a ride for 5 minutes. It is very upsetting for the person, they do not understand why can not ride the ride.
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Charging Twice The Parking Fee -> Hard To Give Refund!
Posted by Lago791 on 03/21/2011
ORLANDO, FLORIDA -- I went to the park today with my Kids. I had lost the park Tickets before, and therefore, I had to pay $15 for the parking at the entrance. Then, they gave me a new copy of the tickets at the park, but they gave me a hard time at the customer service window to refund the $15 from the parking.

When I bought the annual passes, I have spent $60 extra in my ticket so that I did not have to pay for the parking during the year. Their point was that because I had no ticket at the entrance, the parking fee could not be refunded.

It is hard to believe that knowing that I have paid twice for the parking, they have tried so hard to not give me a refund.

     
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Posted by Anonymous on 2011-03-22:
If you lose a twenty dollar bill the bank don't give you a twenty dollar bill back. There is no way to prove you just didn't give it or sell it to someone and then claim you lost it. At some point one has to take personal responsibilility for their mistakes.
Posted by treym on 2011-03-22:
they are crooks in the worst way. I live in Florida and can honestly say that if it wasn't for children, Floridians would not go to this park.
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A Great DISAPPOINTMENT
Posted by Starsearch4 on 03/01/2011
ORLANDO, FLORIDA -- The last time I went to Universal (Orlando) was 15 years ago with my young daughters. We stayed 2-3 days and had a great time. I wanted to share any part of that pleasure (this past February) with my good friend who had never visited any Florida Theme Park.

To my shock, the “bargain price” for a SINGLE day was $84...but I rationalized it could be worth it for a FULL day of fun…even if we were 57 & 64 years old and didn‘t enjoy roller coasters or other fast rides.

The disappointment continued as I found out my 2-3 favorite rides were now in the “new” Island Of Adventure section and all my other favorites, including the Animal Show, were still in Universal Park…and I had to decide which to choose as the “1-Day Hopper” ticket price was even more outrageous.

Because of the one positive thing, short lines, we were able to cover most of the fun stuff in a couple of hours...so were quickly looking for ways to waste time and justify being there for the full $84 day...and trying to find any additional value. This already-diminished value was further lessened when I discovered they even closed my favorite water ride (FOR ANNUAL MAINTENANCE!!!!!)...so my expenditure became even more of a loss.

I know you will survive without my attendance or recommendation and will also not offer any compensation so…enjoy your stringent policies and business decisions. I have been permanently “soured” away from Orlando.
     
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Posted by Anonymous on 2011-03-01:
As a frequent visitor to such destinations as Universal Studios Hollywood, Six Flags Magic Mountain, etc...I ALWAYS call ahead or check on-line for closures, prices, and such. All in all, it sounds as though it was the OP that did a pretty poor job of planning their trip.
Posted by cholden on 2011-03-01:
This is the first time that I've heard or read someone complain that short lines at an amusement park caused them to have a bad time.

Plus, OP purchased tickets without finding out what they entitled them to.
Posted by Anonymous on 2011-03-01:
If you consider the cost to an NFL football game, a NBA basketball game, a Broadway show, a concert, a round of golf, a day sling, etc., etc., the price is not outrageous. There is enough information out there if you do your research beforehand, you can find the right time to go, and what to do.
Posted by Anonymous on 2011-03-02:
I can never plan amusement park visits around 1 day. The last time I went to Universal, I also paid to get into Islands of Adventure (great park, btw). It's been awhile, though, and when I read this review, I thought "$84! Holy cow!".
Posted by trmn8r on 2011-03-02:
I *usually* plan amusement park visits for 1 day. Half a day - lower cost ticket, shorter amount of time to be with the masses, less chance of running into Charlie Sheen.
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