ORLANDO, FLORIDA -- My family and I had an experience at Universal Studio that has left us feeling disappointed and very. We entered the park around 11 am at the cost of $566.88 (6 Adult tickets plus parking of $30.) On December 22, 2010 Two hours passed (because of pushing and bumping through crowds and poor signage) before we were able to experience anything the park had to offer and that was lunch at an additional cost of $40. We had to wait until 3 PM to enter Harry Potter Theme Park only to queue up for a line a mile long for the Forbidden Journey. There was no crowd control and no employees within sight to give direction. It was dangerously overcrowded.
If one person panicked we would have been trampled to death. Families were forming chains, holding onto each other so as not to be separated. This was a very dangerous situation. After the ride we found ourselves again fighting our way out of the gift shop. My husband and I are seniors and we were so uncomfortable with the crowds that we had to escape Harry Potter Theme Park to Dr. Seuss land. We rested a few minutes then left the park at 4:30 PM.
Our daughter and her family queued up for another line (40 minute wait) to purchase a wand for her two children - another $60 for two wands. Almost $700 for us to enjoy 2-3 minutes on a ride compared to hours of frustrating, dangerous overcrowding for over a hundred dollars a person is a complete rip off.
ORLANDO, FLORIDA -- Over the Thanksgiving week I had items stolen from my small purse that was checked into a "free locker" at Universal near the MIB ride. We called security and they did not show up for almost an hour and 5 calls later. We went to Customer Relations/Service with the Security person who did show up after explaining that they were in a meeting and it was shift change (thank goodness I wasn't injured).
Customer Service did absolutely nothing treated me as if I was a criminal. Security Manager brought a goon with him - guess he was afraid of a woman. I could go on....but in a nutshell - don't use the lockers easy to override as attendant did. Customer Service and Security couldn't care less about you - it is all about the money. Will be spending my money at the Mouse!
ORLANDO, FLORIDA -- When we got there July 20th at 10 am, there was full crowd headed in and we expected that, but the time we spent in the lines for Despicable Me and Rockit were a joke - Not to mention twice we were in line for Transformers and the man came over the PA and said "The ride would be down for up to 45 minutes!" This is all during the time the WAIT sign said up to 140 minutes!!! What the hell. Even Disney has max times of an hour, oh and that don't charge you for FAST PASS like they do at Universal.
And one other side note, my daughter and I questioned when the EXPRESS Pass line was moving so fast versus us, the Park Attendant says "We use a ratio of 60 Fast pass riders and then 40 regular park riders." So basically they want your money and then stick it to you if you don't give them more... Won't be back unless someone gives me FREE TICKETS and going to let everyone I know, on the AIR and NEWS, Facebook know about this BS. As a Florida Resident I am appalled about how crappy Universal treats its guests - forgiven or domestic!
ORLANDO, FLORIDA -- I love this place and some people complain over it being busy but it's because everyone wants to be in the best park on earth! I bought a ticket and the operator helped me save a ton of money by offering me the best ticket for both parks - Universal and Islands of Adventure, and the express ticket to save time waiting in the regular lines. I also purchased a meal deal band so I could eat all day saving me a lot of money.
I thought they was so nice and pleasant, it's always nice to see smiling faces and helpful people. I had an amazing time and loves all the rides. It's a happy place and everyone who works there are so amazing. You will love the place and have a wonderful time. I would recommend going to anyone.
ORLANDO, FLORIDA -- I am trying to let everyone know who has a special needs child to Universal. We were in Islands of Adventure at the Seuss Landing sitting on the Caro-Seuss-el. My little guy was belted in on the ride with my husband standing right next to him and the people who work there were talking to us as they filled the ride. We Sat there for five minutes and when they got ready to start the ride they told us he could not ride. They had changed the rules to ride and since he had put his head down before the ride started he could not ride. I could not believe they would treat a child like that. We were so mad and upset.
People all around us were mad and told them that they were wrong but it did not matter. We talk to a supervisor and they said the same thing. We paid all that money and could not do anything. They said he could go in to see the shows. I told them that would be hard since he cannot see. We had been to the other parks and had no trouble at all. He rode any ride he wanted to over there. They should put up a sign that says people with disabilities not wanted here. I want no family to feel like we felt that day.
ORLANDO, FLORIDA -- I went to the park today with my Kids. I had lost the park Tickets before, and therefore, I had to pay $15 for the parking at the entrance. Then, they gave me a new copy of the tickets at the park, but they gave me a hard time at the customer service window to refund the $15 from the parking.
When I bought the annual passes, I have spent $60 extra in my ticket so that I did not have to pay for the parking during the year. Their point was that because I had no ticket at the entrance, the parking fee could not be refunded.
It is hard to believe that knowing that I have paid twice for the parking, they have tried so hard to not give me a refund.
ORLANDO, FLORIDA -- The last time I went to Universal (Orlando) was 15 years ago with my young daughters. We stayed 2-3 days and had a great time. I wanted to share any part of that pleasure (this past February) with my good friend who had never visited any Florida Theme Park. To my shock, the “bargain price” for a SINGLE day was $84...but I rationalized it could be worth it for a FULL day of fun…even if we were 57 & 64 years old and didn‘t enjoy roller coasters or other fast rides.
The disappointment continued as I found out my 2-3 favorite rides were now in the “new” Island Of Adventure section and all my other favorites, including the Animal Show, were still in Universal Park and I had to decide which to choose as the “1-Day Hopper” ticket price was even more outrageous. Because of the one positive thing, short lines, we were able to cover most of the fun stuff in a couple of hours... so we're quickly looking for ways to waste time and justify being there for the full $84 day...and trying to find any additional value.
This already-diminished value was further lessened when I discovered they even closed my favorite water ride (FOR ANNUAL MAINTENANCE!!!) so my expenditure became even more of a loss. I know you will survive without my attendance or recommendation and will also not offer any compensation so… enjoy your stringent policies and business decisions. I have been permanently “soured” away from Orlando.
ORLANDO, FLORIDA -- Just a note of warning! Don't forget to read the fine print on the Universal page that tells you prices of season tickets and benefits. (It doesn't tell you on the page where you actually buy tickets.) On the main page it says "free parking is included in season pass price." There is an asterisk that says "except the first day." The way to get around this is to go to drop off area and drop off someone who has bought the season pass online and let them pick up their pass. Then you can go back around and you can park for free.
FLORIDA -- At the end of most rides, you can purchase a photo of you on that specific ride. Well, the new roller coaster at Universal is no exception. The ride itself was AMAZING. However, there is a new feature of buying a video of your ride. This is the complaint: the video you view before you purchase it is not the actual video that they make for you. The video you have has small clips of you on the ride and most of the video has these ridiculous effects of the roller coaster. Not worth the $35!
ORLANDO, FLORIDA -- Those been to Disney World and Universal Studio are aware of the Universal Express Pass and Disney Fast pass service. These services allow you to bypass the standard standby lines for popular rides. It cut down the wait time for most popular rides down to minutes. It looks like Universal Studio Orlando is making this an add-on service to their standard theme park tickets. You will have to pay (per-day/per-ticket) to access the Universal Express Pass service, unless you stay in one of their themed deluxe resorts.
Disney is currently offering golden Disney Fast passes to anyone who endures their one-hour Disney Vacation club (Time-Share) sales pitch. It gives you unlimited access to all Disney Fast pass rides without time restrictions between different rides. You can also trade up the golden Disney Fast passes for food vouchers, good for $15-20 off all Disney restaurants in the resorts, theme park, and/or downtown Disney.
On the plus side, Universal is building Harry Potter land and replacing the aging Back-To-The-Future ride with the Simpson ride (inspired by the Simpson Movie). Harry Potter land is schedule to be open late 2009. The Simpson ride is schedule to be open next summer 2008.