FLORIDA -- At the end of most rides, you can purchase a photo of you on that specific ride. Well, the new roller coaster at Universal is no exception. The ride itself was AMAZING. However, there is a new feature of buying a video of your ride. This is the complaint: the video you view before you purchase it is not the actual video that they make for you. The video you have has small clips of you on the ride and most of the video has these ridiculous effects of the roller coaster. Not worth the $35!
ORLANDO, FLORIDA -- I purchased tickets in good faith under the premise that this was the lowest published price. It was my understanding that you worked closely with AAA. I would have saved $29.80 had I used the AAA website. You post a best price guarantee that restricts you from using AAA prices. I am requesting a refund of $29.80 or the total cost of $427.80 so that I may purchase my tickets at the lowest possible price.
After speaking with my credit company they will dispute the charges that have been posted to my account at this time, if we cannot come to a resolution. They were purchased yesterday Feb. 18. Please advise. I plan on purchasing additional tickets and will do it through Universal if we can rectify this problem. Thank you.