Pathetic Customer Service
ORLANDO, FLORIDA -- During my spring break, I visited some of my relatives in Orlando and headed to Universal Studios on Sunday, March 10th, 2013. All seemed to go accordingly during our trip until later in the evening. ... read full review2 Replies - Latest reply on 03/11/2013
NOT Wheelchair Friendly
ORLANDO, FLORIDA -- After 3 days at Disney World we were very disappointed by the way our 5 year old child with special needs in a wheelchair was treated today.
Upon arrival we immediately asked what WE needed to do ... read full review3 Replies - Latest reply on 12/29/2012
ORLANDO, FLORIDA -- I love this place and some people complain over it being busy but it's because everyone wants to be in the best park on earth! I bought a ticket and the operator helped me save a ton of money by offering me the best ticket for both parks universal and islands of adventure, and the express ticket to save time waiting in the regular lines. I also purchased a meal deal band so I could eat all day saving me a lot of money. I thought they was so nice and pleasant, it's always nice to see smiling faces and helpful people. I had a amazing time and loves all the rides, it's a happy place and everyone who works there are so amazing. You will love the place and have a wonderful time. I would recommend going to anyone.1 Replies - Latest reply on 09/14/2012Add reply
Modified Seats? For who exactly?
ORLANDO FLORIDA, COLORADO -- This review is for any big girls or guys out there wanting to ride Harry Potter in Universal Studios Islands of Adventure in Orlando. I consider myself a big girl 5'6" tall 274lbs. Last year I rode Harry ... read full review4 Replies - Latest reply on 07/11/2012
ORLANDO, LOUISIANA -- I purchased a vacation package and went to the theme parks in early March of 2012. I also purchased five tickets for breakfast at The Three Broomsticks Restaurant. On the scheduled day of the breakfast, ... read full review1 Replies - Latest reply on 05/30/2012
ORLANDO, FLORIDA -- I went to the park today with my Kids. I had lost the park Tickets before, and therefore, I had to pay $15 for the parking at the entrance. Then, they gave me a new copy of the tickets at the park, but they gave me a hard time at the customer service window to refund the $15 from the parking.
2 Replies - Latest reply on 03/22/2011Add reply
When I bought the annual passes, I have spent $60 extra in my ticket so that I did not have to pay for the parking during the year. Their point was that because I had no ticket at the entrance, the parking fee could not be refunded.
It is hard to believe that knowing that I have paid twice for the parking, they have tried so hard to not give me a refund.
A Great DISAPPOINTMENT
ORLANDO, FLORIDA -- The last time I went to Universal (Orlando) was 15 years ago with my young daughters. We stayed 2-3 days and had a great time. I wanted to share any part of that pleasure (this past February) with my ... read full review5 Replies - Latest reply on 03/02/2011
We went to Universal on 12/28/2010. We purchased our tickets, at which time the ticket agent told us the park was very full, we understood that we would need to wait in long lines but we were glad to ... read full review15 Replies - Latest reply on 01/13/2011
Too Many People - Too Many Lines
ORLANDO, FLORIDA -- We went to Universal 12/27/2010 to see the new Harry Potter Exhibit. The best thing about our day was the guest services representative cheerfully refunded our ticket because the lines were so long we ... read full review13 Replies - Latest reply on 12/29/2010
No Safety In Universal Studios
ORLANDO, FLORIDA -- Over the Thanksgiving week I had items stolen from my small purse that was checked into a "free locker" at Universal near the MIB ride. We called security and they did not show up for almost an hour and ... read full review5 Replies - Latest reply on 11/29/2010
ORLANDO, FLORIDA -- Just a note of warning! Don’t forget to read the fine print on the Universal page that tells you prices of season tickets and benefits. (it doesn’t tell you on the page where you actually buy tickets}. On the main page it says free parking is included in season pass price. There is an asterisk that says except the first day. The way to get around this is to go to drop off area and drop off someone who has bought the season pass on line and let them pick up their pass. Then you can go back around and you can park for free.
1 Replies - Latest reply on 05/26/2010Add reply
FLORIDA -- At the end of most rides, you can purchase a photo of you on that specific ride. Well, the new roller coaster at Universal is no exception. The ride itself was AMAZING. However, there is a new feature of buying a video of your ride. This is the complaint: the video you view before you purchase it is not the actual video that they make for you. The video you have has small clips of you on the ride and most of the video has these ridiculous effects of the roller coaster. Not worth the $35!6 Replies - Latest reply on 03/01/2010Add reply
No more skipping the lines
ORLANDO, FLORIDA -- Those been to Disney World and Universal Studio are aware of the Universal Express Pass and Disney Fast pass service. These services allow you to bypass the standard standby lines for popular rides. ... read full review2 Replies - Latest reply on 08/20/2007
ORLANDO, FLORIDA -- I purchased tickets in good faith under the premise that this was the lowest published price. It was my understanding that you worked closely with AAA. I would have saved $29.80 had I used the AAA web site. You post a best price guarantee that restricts you from using AAA prices. I am requesting a refund of $29.80 or the total cost of $427.80 so thatI may purchase my tickets at the lowest possible price.
1 Replies - Latest reply on 02/22/2005Add reply
After speaking with my credit company they will dispute the charges that have been posted to my account at this time, if we cannot come to a resolution. They were purchased yesterday Feb. 18. Please advise.
I plan on purchasing additional tickets and will do it through Universal if we can rectify this problem.