SUMTER, SOUTH CAROLINA -- Over the years I have done more and more of my Holiday shopping online so that I donât have to deal with the crowds of pushy, rude people and rude sale people. I have not used UPS (if it could be helped) but a couple of times over the last few years, because I received quite a few items over a period of a few months that were completely demolished inside the box. Several of the boxes contained Dell computers, which had every corner on each box completely smashed in. They looked as if they had been dropped off the truck going down the interstate and had about half the keys knocked out of the keyboard and when the system was plugged in it would not even turn on. Needless to say after about 4 or 5 of those type of episodes, I quit using UPS.
I have 4 grown children from ages 27 to 36 that live all over the country and for the first time in10 years I had 3 of the 4 home for this Christmas! To say the least I was excited. My oldest son told me he was sending something to the house, but not to open as it was a surprise for me. The package never arrived before Christmas, even though the tracking info said it was out here in the town where I live for delivery on Dec 16, 2008 (it had come from Memphis, TN to SC), but for some unknown reason it left SC & traveled all over the country including Austin, Texas, somewhere in Mississippi as well as several other states. How efficient is UPS???
In the package were computer partsâ¦My son was upgrading my computer for me as my Christmas present (heâs a computer guru of sorts). What a great giftâ¦my computer is 6 or 7 years old and slow as can be. A bigger hard drive and more memoryâ¦how exciting. There was just one problem the parts my son had ordered at the beginning of DEC were still driving around the country on DEC 29 and my son was flying home later that afternoon. So my son went to our local Staples and bought what he needed and was just putting the finishing touches on my computer when the door bell ringsâ¦who do you think it was??? Well, our most efficient UPS man of course!!!
I answered the door & in doing so, one of our dogs ran out the door, down our walkway and to the road. I asked the driver to hold on a minute so that I could retrieve our dog first (heâs a rescue dog we had just had for a few weeks at the time & I didnât want him to run off & not be able to find him).
After coming back up to our porch, I asked the driver if I could check the package against the tracking number that was on the box, since there was no personâs name or company logo with the return address on the box (& I had one package that I had ordered for Christmas that had not come & I wasnât sure who the shipper was)and I wanted to make sure that if I refused the box that I was refusing the right box. He said OK, but to hurry up because he didnât have time for this kind of crap, then tossed the box to me hitting me on the cheek bone right below my left eye. About that time my youngest daughter (27) cracked open the door and saw what was happening. She said to the driver, that she works in customer service at a record label in Nashville (2 college degrees later) and if she even said or did even one little part of what he did, she would be fired on the spot.
His reply was that he didnât have to worry about that, he wasnât a little ***** (female dog) like her. He didnât loose the package, it was UPSâs responsibility, he just delivers the packages. Between the 2 of us we asked him to leave our property 5 separate times and he continued to smart off. My son finally had to come out and back this belligerent driver off our property.
Starting DEC 29, 2008, I have called UPS 6 times to complain, each time they tell me that a supervisor from customer service will call me back. Finally last Friday (almost 2 months after the incident)someone called back from our local yokel office and told me there was nothing they could do but put the complaint in his file. They did not even ask me the guys name.
My husband's company lawyer says that I can file a complaint with police dept, then have the driver charged with assault & battery and trespass after notice...