United Parcel Service Drivers

Star Star Half star Empty star Empty star
2.4 out of 5, based on 5 ratings and
16 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarStarEmpty StarEmpty StarEmpty Star
UPS Delivery Decision Up to Driver!!!
Posted by on
Rating: 2/51
BELLEVUE, WASHINGTON -- I printed out email notification of package delivery to me and included instructions to go next door for required signature (I made arrangements with neighbor on both sides of my house to accept package and sign of it as I am not home during day to sign for package. Neighbor to west is 40 feet away, while neighbor to east is about 100 feet away.) Then I "Scotch" taped the note to my front door with big red letters "UPS".

When I got home, the note was on the ground. In its place is UPS InfoNotice from UPS Driver of failed delivery.

Then I login to UPS live chat to learn that the driver has final decision on what to do with package if receiver is not home! So from my take, the driver decided he did not want to walk another 40 feet to get a signature from my neighbor. So now they will have to come back tomorrow. That is how company loses revenue with this kind of mentality.

Went to LinkedIn to see if I can find UPS execs to talk with. None!!!! You can find other execs from Hotels and other service companies but not UPS. This this a service company correct and the execs are so afraid of people complaining to them that they are not accessible to their customers? I had a very poor experience with Holiday Inn and contacted their CEO and had the issue resolved immediately. That is service and I have since then used Holiday Inn as my first preferred hotel (not as nice as Hilton or Marriott but I know if I had problems with HI I can reach out to their execs to have resolution.) They gained my business and hundreds of nights the last 5 years.

I think most businesses have lost sight of what service means.
Add reply
UPS/Drivers That Lie!
Posted by on
I bought a flash drive on Feb 10, 2010 on Newegg and said what the hell I'll pay an extra 7 bucks to make sure it gets here by Monday the 15th by 2nd day air. I assumed there would be 1 day for processing and didn't count the weekends hence arriving at the date of the 15th.

Monday morning rolls around and I checked the tracking online using given tracking number. It says it was in a town 1.5 hours away and in route to my house. That was posted at 6:50 am.
5 O' Clock rolls around the tracking still says its in transit. I called Customer service and told them I wished to know where the package was. They informed that the driver could get there between 7 and 9pm, where they got that number from I have no idea. I was like OK I'll wait a little longer.

9pm comes. I'm seriously frustrated by now because I paid for 2nd day air and according to all logical calculations the parcel should have arrived by now. Except that it hasn't. My purchase was paid through Paypal on Newegg with a VERIFIED address. Hence Paypal is linked with my bank account with same address. I call customer service again. ETA for a Rep was 7mins I got one in 12 minutes. I spoke to a nice gentleman named Louis from Tampa, FL. He said the driver put down, Unable to verify address or address was incorrect. Louis then went out of his way to verify with me the address they had was correct. Seeing that it was, he sent a message to the center via EMAIL. So now were are looking at 2nd day air package treated like Three day ground service. Heck ground service was offered for free from Newegg. I could have saved the extra 7 dollars knowing that their driver was going to fail at his duty.

So there you have it. All records and logic point to the driver just didn't try and or lied on his report. What kind of people are they hiring now adays. If however I receive my package by tomorrow I will write this off as blunder. If however it doesn't arrive within the week. I will file a complaint with Newegg and they will have the privileged to give UPS hell instead of me. I'm from central Florida and think that this kind of service is ridiculous. Its one thing to be a day late but to have a delivery driver blatantly lie Is another. I have had nice experiences with UPS before even when shipments have been a tad late. However their driver blatantly lying is just wrong, especially when I stopped my plans for today to wait for a package that had no intentions of arriving in the first place.

On the positive side of things I'm glad that UPS keeps their call centers in America and that Louis in the Tampa call center was a pleasure to speak to. On the other hand they should have American call centers anyway seeing as how they are delivering in America. But come on UPS don't give me a duck and call it chicken.

Let me hear your thoughts on UPS. How long did it take you to receive 2nd day or other expedited shipments. What are your stories. Please comment. I hope this enlightens some about who they might be doing business within the future.
Add reply
UPS Sucks
Posted by on
SUMTER, SOUTH CAROLINA -- Over the years I have done more and more of my Holiday shopping online so that I don’t have to deal with the crowds of pushy, rude people and rude sale people. I have not used UPS (if it could be helped) but a couple of times over the last few years, because I received quite a few items over a period of a few months that were completely demolished inside the box. Several of the boxes contained Dell computers, which had every corner on each box completely smashed in. They looked as if they had been dropped off the truck going down the interstate and had about half the keys knocked out of the keyboard and when the system was plugged in it would not even turn on. Needless to say after about 4 or 5 of those type of episodes, I quit using UPS.

I have 4 grown children from ages 27 to 36 that live all over the country and for the first time in10 years I had 3 of the 4 home for this Christmas! To say the least I was excited. My oldest son told me he was sending something to the house, but not to open as it was a surprise for me. The package never arrived before Christmas, even though the tracking info said it was out here in the town where I live for delivery on Dec 16, 2008 (it had come from Memphis, TN to SC), but for some unknown reason it left SC & traveled all over the country including Austin, Texas, somewhere in Mississippi as well as several other states. How efficient is UPS???

In the package were computer parts…My son was upgrading my computer for me as my Christmas present (he’s a computer guru of sorts). What a great gift…my computer is 6 or 7 years old and slow as can be. A bigger hard drive and more memory…how exciting. There was just one problem the parts my son had ordered at the beginning of DEC were still driving around the country on DEC 29 and my son was flying home later that afternoon. So my son went to our local Staples and bought what he needed and was just putting the finishing touches on my computer when the door bell rings…who do you think it was??? Well, our most efficient UPS man of course!!!

I answered the door & in doing so, one of our dogs ran out the door, down our walkway and to the road. I asked the driver to hold on a minute so that I could retrieve our dog first (he’s a rescue dog we had just had for a few weeks at the time & I didn’t want him to run off & not be able to find him).

After coming back up to our porch, I asked the driver if I could check the package against the tracking number that was on the box, since there was no person’s name or company logo with the return address on the box (& I had one package that I had ordered for Christmas that had not come & I wasn’t sure who the shipper was)and I wanted to make sure that if I refused the box that I was refusing the right box. He said OK, but to hurry up because he didn’t have time for this kind of crap, then tossed the box to me hitting me on the cheek bone right below my left eye. About that time my youngest daughter (27) cracked open the door and saw what was happening. She said to the driver, that she works in customer service at a record label in Nashville (2 college degrees later) and if she even said or did even one little part of what he did, she would be fired on the spot.

His reply was that he didn’t have to worry about that, he wasn’t a little ***** (female dog) like her. He didn’t loose the package, it was UPS’s responsibility, he just delivers the packages. Between the 2 of us we asked him to leave our property 5 separate times and he continued to smart off. My son finally had to come out and back this belligerent driver off our property.

Starting DEC 29, 2008, I have called UPS 6 times to complain, each time they tell me that a supervisor from customer service will call me back. Finally last Friday (almost 2 months after the incident)someone called back from our local yokel office and told me there was nothing they could do but put the complaint in his file. They did not even ask me the guys name.

My husband's company lawyer says that I can file a complaint with police dept, then have the driver charged with assault & battery and trespass after notice...
Read 2 RepliesAdd reply
User Replies:
Soaring Consumer on 02/23/2009:
I would have filed the police report the day of the incident.
Big R on 04/06/2009:
Close commentsAdd reply
Drivers & Delivery Services
Posted by on
REDMOND, OREGON -- You'll have to pardon, I don't have all the dates written down. This is just a ... An experience that has really left me bitter about UPS.

My mother and father are avid business people, and they have deliveries coming to their house usually once or twice a day. There was never any problems, complaints, no issues.

Until about November, we noticed that pepper (a large dog, but shy, was abused so she barks and gets about 20 feet away then runs away and hides from all strangers) started to run and bark harder when the ups people came. She would act all sorts of crazy and disgruntled and when the driver would leave it took us awhile to calm her down. We're horse people and we treat our animals well so we don't know what in the hell was happening. In mid November all the cars were in the garage so it looked as if no body was home and my mom heard some scuffling outside. When she opened the front door she saw the large ups guy throwing a couple of the packages at the dog (which btw were computer parts.... Thank god it was packed well enough so it did not endure any damage), that landed in the dirt and bounced around. My mom looks at him straight and says ''now you leave that dog alone', the driver comes at her with the rest of the packages, throws them at her feet, proceeds to yell at her about this beast that torments him every time he comes around (... She may bark, but really, how could you expect a dog not to bark? Hell, she runs away from 5 year olds.)

He drove out of the driveway flipping her off.

When I got off work (I worked at T-mobile at the time as a CSR ... I know you all hate that person, but I was one of them) I had my mom call UPS to demand the local dispatch and file a complaint. They said the supervisor would be contacting us the next day around 6.

So I had the day off and waited around, to no avail. No one contacted us about the issue. It took three more phone calls until the supervisor did contact us and said ''well, I know that driver for over 15 years now and he would never abuse an animal... Keep your dog in the house and away from the driver..."

I was in total disbelief! We had photos of the packages that were dirty, we had photos of where he had thrown them! I understand he may have known the guy for so long.. But in all seriousness? He had verbally attacked a customer all because he was caught attacking the dog? I mean really.

This got no where and we got a new route driver, from what I've seen they all get along with the dog just fine. In fact, they get out of the car and give her treats. They're all wonderful, but I still have a bitter taste in my mouth from the experience.
Read 34 RepliesAdd reply
User Replies:
CrystalSword on 05/08/2008:
Old Goat....not make light of the situation....but we had a UPS driver who would honk and wait for us to come out to the truck...he refused to leave his truck...we had a life size, realistically painted, plaster statue of a rottie on the front porch. That statue was around for several years, I even moved her out next to the front walk for a while, but that one driver, even after explaining that it was PLASTER and PAINT, still won't get out of the truck!
Hugh_Jorgen on 05/08/2008:
And let's be realistic for a second - it's your word against his and his boss claims to have known him for fifteen years. So who do your expect him to believe? Not making light of your problem, but you got a new driver, what more could they do for you?
GothicSmurf on 05/08/2008:
They should not have handled it the way they did, but you have to realize that some people are terrified of some animals. No matter how big or small your dog is, if it's barking it means back off.
cherpep on 05/08/2008:
Also, dogs generally go crazy when they see delivery people - mailpersons, FedEx, etc. These people see several animals like this every day, suffering many bites. Even the calmest of animals have known to go crazy with the delivery people, resulting in injuries. That guy had a right to be afraid of the animal. I don't think that throwing packages was the right way to handle it, but perhaps next time he'll just use the spray.
Anonymous on 05/08/2008:
Go over the local guys head. The driver flipping you off is something corporate will not tolerate from UPS drivers. The rest they can blame on an argument about a delivery.
old_goat on 05/08/2008:
I completely understand all your points. Really I do.

People are afraid of dogs, but if the dog was really going after the driver we should have been notified earlier when before the issue had escallated into this... instead of the driver throwing our packages at it, or him yelling at my mother, or flipping her off because he was caught. Come on. Seriously. People complain about poor customer service, I think this outlines about the worst of it.

Not one other person has complained about the dog as I said they actually get out to try to pet it (which she still runs away) but she has not once gone nuts like she has over that one perticular driver.

I was happy to get a new driver, most deffinately was, but still it's a rather personal & frustrating experience.

Anonymous on 05/08/2008:
I understand your position, old goat. It is easy for people to picture the 'hapless' delivery driver being harassed by a dog. However, it is equally common for delivery people to harass and torment dogs. Then, when the dog barks or instinctively snarl at the mistreatment, the delivery person screams 'vicious dog'. Any time a dog's behavior changes unexpectedly (cowers or becomes aggressive), the owner should suspect that the dog is being mistreated behind the scenes. Good luck, old goat.
madconsumer on 05/08/2008:
if you are expecting a delivery, then you should have put the dog in the house or in a cage. ups has every right to defend themselves form attack dogs. or any dog for that matter.

many people are plain frightened of dogs. so much as they have a huge phobia.

next we will hear about you complaining that no packages were delivered. but remember, you have a dog running loose at your house.
Anonymous on 05/08/2008:
On behalf of someone's irrational fear (the definition of phobia), a dog may be abused (packages thrown at it). The dog in the post is clearly not an 'attack dog'. Our job as commentators on m3c is NOT to find fault with everyone with a complaint...except for our 'righteous' complaint.
old fart on 05/08/2008:
This is coming from an old milkman who has MANY scars on BOTH legs.Tie your dog up where it won't interfere with deliveries... "problem solved"!
I cannot begin to count the times I've heard, "He's friendly, He won't bite", only to have a "friendly" dog firmly attched to one's leg!
You cannot begin to know the satifaction one derives from dropping a 45 pound milk crate on a dog's head...
It's even more satisfying to see the same cur run in terror when you pulled up in the driveway for the next delivery!
old_goat on 05/08/2008:
Of course they have a right to defend themselves from an attacking dog, but the dog never attacked. I have never seen the dog get close enough to a stranger to attack.

There was no injury, there was nothing EVER said to us before about the dog attacking or threatening the driver.

The driver was throwing packages (not his, our... packages) at the dog. Throwing, meaning using his body to manipulate the package through the air over a good distance at the dog. Then he got out of the car and threw the packages at my mothers feet because she asked him to stop that. He didn't place them down gently, he threw them, once again he could have damaged it but luckly it was packaged very well. And proceeded to get argumentative, and getting in his truck flipping her off driving away.

If he was afraid of dogs, maybe he should consider a route not in rural/residential areas where there is likelihood of being household pets & animals or possibly consider a different career where it doesn't involve contact with animals period. Especially in since this is Oregon, and I know very few people without animals.

For all I know the guy could have yelled at the dog a few times, for all I know the dog could have magically gone up to one person, this one guy and started to act malicious, started to bark & threaten him, just this special delivery driver and no one else over a couple week period of time.

As far as the loose dog, There's an electric fence up 24/7 and the only thing she does is get into garbage can in the garage, not wraped up cardboard boxes left at the front door that tend to be stacked in piles. Also there are fences set up to keep all animals on the property, horses, goats, alpacas, chickens. You see, we don't like animals to be loose and/or a menace to anyone (be neighbors, delivery persons, or kids selling fundraiser items from their schools.)
Anonymous on 05/08/2008:
I'm disappointed Old Fart. I cannot understand how someone would derive pleasure in dropping a 45# milk crate on a dog's head. No small wonder you we bitten so many times. Shame on you.
Anonymous on 05/08/2008:
Old Goat, please stick around. There's a mentality among some m3c commentators that says they must find fault with every complaint or discount the poster as an 'idiot'. Few such commentators actually read the posts...they simply vie for attention. I well understand your post and agree 100% that, if the story is accurate, the driver was clearly out of line. Your dog did not attack. Your dog was attacked by a maniac human who also attacked your mother. Were it me, I would have trotted to the police station to file an assault charge against the driver...an option that is still open to your mother.
madconsumer on 05/08/2008:
the driver did not attack the mother, he threw the packages at her feet. hardly an attack.

despite the friendliness of the animal, it has no reason to be anywhere near the entrance to the home when one is expeting deliveries. by not putting up the animal, it shows disrepect to the delivery personnel. pehaps you will learn when the animal does bite someone.
jktshff1 on 05/08/2008:
If you know you have a delivery coming, you should keep the dog under control.
Anonymous on 05/08/2008:
Please let me help you, madconsumer. The legal definition of 'assault' is: "Any conduct which places a reasonable person in fear of receiving a battery." If the poster's mother reasonably feared being hit by a package, the driver's conduct filled the legal definition of an assault. Intent to injure the poster's mother can be constructed by the delivery driver throwing packages at the dog - which was not attacking. Clearly, madconsumer, you have an irrational fear of dogs...that is okay. But, you need to reconcile that fear with the reality of the poster's situation. I'll give you a pass on the humorous statement that not 'putting up' a dog 'shows disrespect' to the delivery driver. Are we to understand that 'disrespect' shown to one entitles the 'disrespected' person to a display of human aggression? Therefore, do we live in a world where, "He done disrespected me. I can go upside his head!"?
old fart on 05/08/2008:
Doc.... If I had carried a gun I would have shot the-son-of-a-britch...
When you have a 75 pound dog attached to your leg, you use whatever is handy..
As a side note to Basher... this is why I like cats..!
Anonymous on 05/08/2008:
As someone licensed to carry a handgun...I'm grateful that Old Fart doesn't. Odds are, the dog that bit you was 'trained' by someone else to be aggressive. You simply reinforced the training by instilling the dog with fear of strangers. The most common response of a fearful dog is to bite. Abused dogs are always fearful. Ask any vet. I've had Rotties and Greyhounds for years. All professionally trained. No signs of fear or aggression from any of them. Confident dogs seldom bark and never bite.
Anonymous on 05/08/2008:
Well, as someone who walks and runs for exercise, I really don't like any dog running to the sidewalk barking at me. I usually stop, if I'm running, and the dogs calm down. Usually dogs are guarding their property when they are barking--not necessarily going to attack you.

That being said, as was previously mentioned, dogs should be contained when delivery people are coming to your home. They really don't know which dogs are friendly or unfriendly and have probably been threatened by one in the past. It's really not the dog's fault--it's the owner's responsibility. Besides, if your dog does bite someone, you can be sued--and no one likes that.

As for the UPS driver, he was definitely out-of-line in flipping off of your mother. Talk about unprofessional--he may just be out of a job.
Anonymous on 05/08/2008:
I agree dianec. I also run for exercise. When I meet a dog I stop running, don't stare at the dog aggressively, and speak to it in a calm and friendly voice. The sad thing here, is that people are so quick to judge a dog to be aggressive. In fact, the dog is not being aggressive. It is unsure and reacting to its insecurity by barking. In the worst cases, dogs that have been mishandled or mistreated pay for it with their lives. A misguided neighbor recently put his dog to sleep (the euphemism he used for killing his pet) when his child (old enough to know better) yanked on the dogs ears. The dog growled...and died because of that growl. The kid didn't get so much as a scolding.
Anonymous on 05/08/2008:
I agree with you, Doc J. When our kids were young, they had a friend over who, without our knowledge, bothered our dog while he was eating (a Golden Retriever). Although our dog was the friendliet, goofiest thing alive, he snapped at the kid and bit him on the lip. When I took the boy home, his parents said not to worry about it--they had warned him about teasing our dog. Turns out the boy had been tormenting the dog through the fence when we weren't home. Oops. Guess the dog remembered!

When the police came to quarantine the dog, they asked what happened. Even they said, everyone knows you don't bother any animal when it's eating. The dog lived another 10 years and never bit anyone else. Those parents you mentioned taught their child the wrong lesson. Very sad.
steve101 on 05/08/2008:
Your dog needs to be on a leash when ANY delivery person comes on your property. UPS, Fedex, or USPS has the legal right to refuse delivery for a dog running loose. Period. Soap opera withstanding.
Anonymous on 05/08/2008:
Steve101 couldn't be more WRONG. All carriers can legally refuse delivery to addresses where there is an unsafe condition. A dog running loose on his own property is not unsafe per se. "Unsafe", in addition to 'aggressive' dogs, can mean sidewalks uncleared of snow and ice. How many of the 'safety nannies' commenting on 'aggressive dogs' take it upon themselves to make sure their mailman doesn't fall when he/she makes a delivery? Too many people see 'x' and it triggers a 'y' response. I ensure that every dog I have is properly trained and confident of his/her surroundings. I do not need to leash them because a moron (human) may turn up on my doorstep. As intelligent creatures, they have been taught that some humans are, indeed, morons.

Thank you dianec for the lovely story. Goldens are noted for their gentle nature. The dog our neighbors murdered was a like-minded Lab. I encourage everyone to read George Vest's "Tribute to a Dog". It sums up the nature of these beasts.
old fart on 05/08/2008:
Thank you Steve... you reinforced my point...
Folks, I kmow that dogs are a member of the family and I have known great ones in my life. As a matter of fact , I've known dogs that were smarter than a lot of people I know, but don't ever think that a dog uses logic or reason.
They ARE dogs, not kids or people and they should be treated like the animals they are..

Anonymous on 05/08/2008:
Old Fart, what a lot of people forget is just about every breed of dog might come from the wolf. It's part of a dogs DNA to bite and bark. We have trained most of them that it's bad but it's still in them. DNA sequencing and genetic drift studies indicate that the wolf shares a common ancestry with the domestic dog.

My little dog only weighs 12 pounds but when UPS/FedEX etc come to the door I always hold her or put her out back because you just never know. And she has never bitten anyone. If she was bigger yes I would tie her up.
Anonymous on 05/08/2008:
Sorry Old Fart. Nobody here said dogs are anything but animals. As humans, we are given stewardship over animals. As such, WE are responsible for what happens to them. Steve101 abandons his place as a steward and offers a one-size-fits-all solution to pet keeping. I regret to inform Old Fart that his comments move me to block him from my list of trusted m3c commentators.
old_goat on 05/08/2008:
Not going to tie up the dog. No complaints have come concerning that dog with the previous ups drivers and no complaints have come since that ups driver. No complaints have come from the fed ex drivers, no complaints have come from little kids ridding up trying to sell us school fundraiser crap.

Tying up the dog is not the solution to the problem.

Maybe the problem was the guy was in fact harassing the dog (maybe due to a phobia of dogs, maybe because he was just wanted to have a little ''fun'' while he thought no one was looking.) The best solution if the driver really did have a problem with a dog who barks would be to inform us of his fear and try to work out a deal to have the dog in another location.

Once again, keep in mind their house is a out in the country a bit, fact of the matter is no ones going to tie up their dogs.

Now thinking about this comment, "You cannot begin to know the satifaction one derives from dropping a 45 pound milk crate on a dog's head... " I decided if I were a dog, I would have bit you too haha.

That really does reinforce the attack behavior. Maybe not for you because you showed you could manage to harm the animal, but what about for other people who pull up in the driveway and not have a 45 lbs crate of milk ready to drop on the dog?

Now I'm sure you've seen your fair share of dogs who have come up and bite delivery persons, but perhaps give my experience the benefit of the doubt and realize that she didn't attack, rather barked and looked freightened from possible weeks of harassment from this delivery person happening before.

= )
Anonymous on 05/08/2008:
superbowl - using your logic, nature supercedes nurture. Therefore, we are all prone to the savage instincts of our ancestors. If you "don't know" if your little dog would bite or not, please do the creature a favor and rehome it where it will receive training on how to be a confident member of a 'pack'. I am a firm believer in the concepts taught by BarkBusters (look them up). Dogs are pack animals and will be subserviant to the pack leader. Owners need to be strong pack leaders and great examples to the canine members of their pack. "You just never know" never applies to my pack of canines. I always 'know' how they will react. It is my job as pack leader to know. If you are not responsible in your roles as a pack leader, do not admit a member of canis familiaris to your family.
Anonymous on 05/08/2008:
Old Goat - PLEASE stick around. You understand the nature of dogs. You rightly assume that the human, being the more advanced of creatures, would inform the dog owner of a problem (rather than dropping a 45lb crate on its head). A dog's bark says, "HEY PACK! Come here. I'm afraid and I don't know what to do." An insecure dog barks A LOT. As the pack leader, you must teach them that insecurity is not tolerated in your pack. BTW: Admonishments to 'tie up' the dog gives me to believe that such counsel comes from inexperienced dog owners. Countless dogs strangle themselves due to being tied up. How would these 'people' like to be tied to a tree or worse?
Anonymous on 05/08/2008:
Well Doc what can I say. She has been trained well, never bites, seldom barks and is a great dog that loves everyone. But I think I will keep a few feet between her and the postman anyway.
old fart on 05/08/2008:
Doc... I'm sorry to hear that you will block me but the fact remains, humans are given dominion over the earth and that includes dogs...
Your stance that "How would We would like to be tied to a tree or such is illogical on the face of it..
I wouldn't like it but then, I'm not canine...
jktshff1 on 05/09/2008:
Old Goat, yea stick around. M3C needs to put on sign up page thick skin needed LOL!
My Anatolian service dog usually goes out front with us. He will lay there and just watch people go by, unless they veer off the sidewalk. Then he will check them out.
If I know I have a delivery scheduled (usually come @3:00 pm),I will keep him sitting and "introduce" him to a new driver. If they don't like dogs, I just keep him out of the way and go to the curb and get the packages.
Just a lot less trouble and hassle.
cherpep on 05/09/2008:
I had a small mutt for several years, loved her very much, and she was NOT abused. However, she would go crazy whenever the mailman was on the porch. If I let her out in the yard, and someone was walking by, she would also go crazy. That's why I had a fenced yard. Once, she did actually manage to get out and yes - she bit the innocent person walking by. I saw the whole thing. She was generally a sweet, loving, and gentle dog. But, certain people made her crazy, and I could never figure out why. I do believe that small dogs and large dogs behave differently, and delivery people have every right to fear a barking dog. Barks are generally a warning. Not every dog backs down after barking. It is only courteous to protect visitors and delivery personnel from your animal, even if you believe they are safe. Your visitor does not know that - and the barking is just a warning. If they choose not to deliver your items, they are simply heeding that warning.
JL2008 on 01/05/2009:
If the driver was truy afraid of the dog they would have complained about the person owning it and it would be on file at UPS.

Every manager that say "I have known so and so for x years and they wouldn't do othat" is an idiot and should be fired. This is how bad employees stay on. They are nice to their dumb managers and horrible to everyone else. Most employees are good (or pretend to be) when the boss is around.

Yes, the manager will have to figure out who is telling the truth, but this same manager probably has forgotten that they have received many complaints that they have dismissed out of hand.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
UPS Driver Attitude
Posted by on
Rating: 2/51
PORTLAND, OREGON -- The UPS driver is know as the "mean driver" to our kids in the neighborhood. Numerous adults have witnessed him speeding through the neighborhood and my daughter told me that he came close to hitting her and her friends on their bicycles as he came around the corner.

I have had personal experience where he's cut me off as I was driving...it happened again today as I was driving home with my daughter after the movies. This time I confronted him and all he said with a smirk was to "file a complaint". I tried just that as soon as I got home, but got nowhere! As with other BIG corporation, consumer voices are obviously NOT welcome...from what I've been reading on-line, many consumer agree with my observation.

The drivers know that UPS makes it VERY difficult to file any type of "complaints" against them and for those complaints that does reach the necessary level, the outcome is so minor that the "drivers" continue to with their poor behavior. The consumers are paying for UPS services with their hard earned $...for what? The "attitude and the dangerous actions of the drivers" to continue?! Obviously, UPS corporate is unwilling to hear from their customers unless it's through a "lawyer". Very disappointing.
Read 2 RepliesAdd reply
User Replies:
clutzycook on 07/30/2014:
Try to have someone record it and then post it on YouTube. Be sure to send copies to UPS, the local police department and the local media.
Soaring Consumer on 08/02/2014:
My recommendation is to put your local police department on alert to this matter.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
They Are Killing Pets and Maiming Even More!
Posted by on
Rating: 2/51
ATLANTA, GEORGIA -- UPS policy states that if a driver feels threatened he/she can and many WILL maim or kill your pet. The following YouTube video shows a 200 lb man, who was very familiar with this address as he's delivered hundreds of packages to this home, slashing at the owners, small little Jack Russell with a box cutter.
He was attempting to slash the dogs throat but got his eye and has blinded it.
UPS defends the drivers actions. Jack Russells are tiny little dogs. The driver was around the side/back of the home and had options. The dog did not.
The 200 lb man could have used a number of defensive objects to deliver the package OR simply NOT DELIVERED.
He was intentionally abusing this animal. His intention was NOT to stop the dog or find an alternative, his intention WAS TO ABUSE, MAIM OR KILL.
Stop UPS drivers from coming onto our property and killing and maiming our pets.
Read 1 RepliesAdd reply
User Replies:
Soaring Consumer on 06/29/2014:
The video is set to private but from the description of your post a police report may be warranted as animal cruelty is a crime especially as it was done to your animal on your own property.
Close commentsAdd reply
Delivery Driver To Be Commended
Posted by on
Rating: 5/51
I do most of my shopping online, mostly from Amazon. Deliveries are frequent and consist mainly of small boxes. The delivery is left at my doorstep without incident. After reviewing some internet videos of deliveries by both UPS and FedEx of big ticket items, theft and deliberate damage have occurred. For this reason I was hesitant to order an expensive home theater system weighing over 70 lbs from Amazon. I finally placed my order and was given a tracking number and delivery date.

As promised the delivery was made on time. The driver could have just dropped the huge box at the front door and left. This is an advertisement saying "steal me." The driver rang the bell to alert me of the delivery. I was home but unable to immediately come to the door. He took the time to hide the box behind some large bushes in front of the house. Just as he was leaving I came to the door. He waved to me and said "I didn't want your package to be stolen." UPS drivers get a lot of complaints. I wanted to acknowledge that this driver was honest and did his job professionally.
Read 5 RepliesAdd reply
User Replies:
sabletaz on 01/01/2013:
Nice review....
trmn8r on 01/01/2013:
What I find extremely odd about this event is that "an expensive home theater system" was evidently shipped without a signature required.

It's great to see a UPS compliment. I haven't had a problem with UPS in decades - the driver's have always been friendly and have done a great job. Nice post.
*Brenda* on 01/01/2013:
My UPS driver sometimes hides packages under my doormat. LOL.
Alain on 01/01/2013:
UPS and their driver (there's been only one in our area for the last year or so) have always done well for us, as well. Good review!
Anonymous on 01/01/2013:
Our UPS driver hides packages behind the column on our front porch. This way, it can't be seen from the street.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
UPS no customer service and drivers not doing their job
Posted by on
Rating: 1/51
FREDERICKBURG, VIRGINIA -- Driver claimed he tried 3 times to deliver my package but yet I was home all three days and he never showed up. I called the main headquarters and complained, they first told me I would have to drive out of my way to pick them up and after a argument she said they would deliver them the next day but when the next day passed and no package I again called the main number and talked to some else to find out she did not do anything. So I ask to speak to a manager whom claimed she would have the supervisor of that hub call me the next morning but yet again nothing. I would have to say they are the worst company I have ever dealt with and will not use their services again due to lack of customer service.
Read 7 RepliesAdd reply
User Replies:
old fart on 06/06/2012:
What about business cards?
Sarah on 06/06/2012:

I’m so frustrated with UPS. I live in an apartment block. The driver called me from the building inter-phone at 11:55 am and I told him I’m at work. He asked me to buzz him in to place the package at my apartment door. I left work at lunch knowing I should not trust UPS. At 12:30 pm. There was no parcel anywhere in my building. I checked all apartments door steps thinking he might got confused between apartments. I sent emails to all my neighbours (they've seen nothing) I called the expeditor and he said the tracking states that the driver left it at the building main door. If he was planning to leave it at the main door anyway why did he call to buzz him in?? It’s horse back riding tack. It’s very specific selling in the black market doesn’t earn much. In 35 minutes I lost a valuable package. Any suggestion about recourse? Thank you.
CowboyFan on 06/07/2012:
A suggestion is to have all packages sent to work, because the services seem much better at getting packages to businesses, then homes.
raven2010 on 06/07/2012:
Some employers will not allow their mail rooms to be clogged by pesoanl packages.

When I worked for a nationwide wireess carrier we actually wrote people up for having packages delivered to work. Yes, they knew ahead of time it was not allowed.
trmn8r on 06/07/2012:
Good point, raven. I was lucky, and worked for companies and institutions that didn't mind. I can totally understand that a company would, however. Thinking back to my first employer, where there were 3000 employees, there is no chance it would have allowed it.
raven2010 on 06/07/2012:
Yup. there are less than 40 people where I work now and the office manager actually encourages us to have our personal packages delivered.

I also bring in my items to be shipped, both USPS and UPS and leave them at the front desk for the correct party to pick up.
trmn8r on 06/07/2012:
I assume you pay the fee yourself (:

How does that work with UPS? Do you have an account? I'm rubbing two sticks together here, and you've got a blowtorch.
Close commentsAdd reply
UPS Driver ran over my dogs head and killed it today, 19 July 2010
Posted by on
BALTIMORE, MARYLAND -- Update:23 July- I want to thank those of you that have read and expressed compassion. Now that the anger and grieving has subsided at bit, I feel that I need to add a few details for some of the more negative responses. Looking back, I feel some responsibility in that I never got a trainer to break Sara's "tire biting". My bad and I feel horrible. But, Sara was NOT in the street. My driveway 250ft long and is at the end of the road. The driver drove down 200 feet of it into the "Invisible Fence area", firmly on my property. He was a replacement driver and not the regular UPS guy that normally has dog treats. The local UPS Mgr I spoke with was also compassionate and they have determined some negligence and he will not be fired but "disciplined". It was an unfortunate accident that might have been avoided had the UPS driver and I done a few things differently. May God Bless you all and Sara.

20 July 2010-West Friendship, MD. Wow, What a bad day. I was in the back of my yard when I heard my dogs barking. 2 Jack Russells, Charlie, 10yo and Sara, 12yo. When I got to the front of the yard, Adam L., the UPS driver was backing out. I tried to signal him to stop but too late. He had already run over Sara's head and she was dead. Now this begs to question: If YOU are backing out of any location, and you know there are 2 dogs around, and you don't see them in front of the vehicle then they are probably too close to it. Right? So you stop and make sure they are clear or you ask the owner to secure the dogs. At least that what common sense and a concern for a Customer's Pets would dictate to a normal human being. When I called the local manager Mark H. I got the "oh, I'm sorry". I want that driver fired. No excuse for being negligent. What if it had been a child? If he knew there were 2 kids nearby and he starts to back up, he would have surely stopped to see where they were before continuing.
Read 49 RepliesAdd reply
User Replies:
FlShopper on 07/21/2010:
I'm sorry about your dog.

momsey on 07/21/2010:
I'm really sorry for your loss. The loss of a pet, especially when it's tragic like this, is close to unbearable.

However, I don't see why the UPS driver should be fired. It is his responsibility to know his surroundings, but it's possible there was no way for him to see your dogs. I'm sure he was pretty heartbroken over it himself.
goduke on 07/21/2010:
I'm really sorry to hear about the loss of your friend. That's really awful. Was the driver inside the fenced area?
Anonymous on 07/21/2010:
I too am sorry for the loss of your pet, but it really chaps my rear end when people who neglect to take proper care of their pets, blame someone else when something happens to them.

Let me ask you, would you let your child play unattended in any area, let alone a driveway? I think not.

Take some responsibility and keep Charlie in a fenced in area before something terrible happens to him too.
Anonymous on 07/21/2010:
That's got to be hard, the driver feels awful I'm sure. Were you expecting him? It was a horrible accident, but a lesson for the future in regards to protecting your pets. I know this was an unforeseen scenario, and do sympathize with your grief. Elizabeth Kubler Ross has identified 5 grieving stages, check it out, it may help, it doesn't just apply to human loss, but speaks to any loss.
Anonymous on 07/21/2010:
Sorry about the dog but they should have been restrained.
Hope the OP can live with the guilt.
Anonymous on 07/21/2010:
Most people have the good sense to contain their pets when they know someone is coming, especially someone unfamiliar to the animal. If they are a behavioral issue, ie: Prone to bite. I'm sure the OP knows her pets, and felt comfortable with them being out, this is just an unfortunate incident that yes, could have been avoided as with most unfortunate things, were we all born with 20/20 hindsight.
BEJ on 07/21/2010:
I am sorry for the loss of your dog. However, it is your responsibility to see to the safety of your animals. Why were they in the front, unrestrained.
Anonymous on 07/21/2010:
Backup sensors on delivery vehicles wouldn't be a bad idea, they have proven to be very effective on personal vehicles.
Anonymous on 07/21/2010:
Common sense goes a long way as well.
Backup sensors? Are you willing to pay for the higher rates due to these companies adding those to their fleet?
Anonymous on 07/21/2010:
Yes Lakisha, I am willing to pay. If it saves just one life, it is worth it. Animals are not the only things delivery drivers have run over. Children are killed all the time from vehicles backing up, sensors would be a very small price to pay to save a life. Any life.
Anonymous on 07/21/2010:
Pets should be kept in a fenced in area if the owner is not with them, regardless if their owners feel comfortable letting them out or not.
Ytropious on 07/21/2010:
While this is sad, and as a dog owner I know what you're feeling, you need to make sure that they are within your site at ALL TIMES. What was the dog doing out front by his truck and you weren't near him? Were the dogs allowed to run free outside? Did he get out on accident? My dogs listen fairly well, but even when I expect company and I know my dogs won't run out the door, I keep them contained in the kitchen anyway. You can never be TOO careful. I'd probably want to kill myself if I accidentally let a dog out and someone ran it over, but only if I had done everything possible to prevent it. My dogs are my kids since I'm too young to have any of my own yet.
Anonymous on 07/21/2010:
The OP was comfortable with her pets being out, which leads one to reasonably draw the conclusion that they were trained to not leave the yard, which most pets would not do with a stranger on their own property anyway.
Ytropious on 07/21/2010:
Being trained not to leave the yard is one thing, but it still opens them up to other risks like feral animals attacking them, people stealing them, or in this case, someone hitting them. I don't care HOW well my babies listen, I would never leave them outside unsupervised. I'm going to be such a paranoid mom when I have kids!
FlShopper on 07/21/2010:
The dogs may very well have been trained not to leave the yard...but that's moot if there are leash laws requiring them to be restrained when outdoors. And is it safe for the pets to be left unattended when delivery trucks are accessing the same area?
I really am sorry for the OP's loss, but I don't know that the UPS driver can (or should) be held responsible.
Anonymous on 07/21/2010:
The driver could have asked the OP to contain her pets. Delivery drivers in my area will not even enter onto a property with an uncontained pet. Being uncontained opens all of us up, human and pet alike to danger. Your logic would mean no one should ever leave the house without an escort.
Anonymous on 07/21/2010:
There are no leash laws for a pet in its own yard. Unless the owner has been cited before for unruly, dangerous pets. It's not safe for anyone to be left 'unattended' when delivery drivers are in the area. I don't believe the driver should be held responsible either, but the OP is grieving,and has a right to her feelings, it is a normal part of the grieving process.
goduke on 07/21/2010:
Sometimes really bad things happen, and it's really not anyone's fault. There's not always someone to blame for everything wrong that happens.
Anonymous on 07/21/2010:
Amen to that goduke!~ You're singing to the choir!
Ytropious on 07/21/2010:
For the record I don't think the driver should lose his job over it. My husband drives a van for work and I know he would be riddled with guilt if he killed someones pet. He loves our dogs as much as I do. OP, I'm sure the driver feels remorse, he shouldn't have to worry about how to feed his family over it though.
FlShopper on 07/21/2010:
The OP is most certainly grieving and entitled to her feelings. I don't think anyone would argue with that. I agree with goduke...sometimes really bad things happen and it's really not anyone's fault.
PepperElf on 07/21/2010:
Very sad but... I personally feel the driver is being blamed for things he couldn't control, and perhaps being blamed because of the pain.

If the dogs lied down behind the truck while he dropped the package off, then yes he would be guilty for not checking around before starting up.

however if they were running free and ran behind the van while he was backing up, it is not his fault. Dogs really shouldn't be allowed to run around freely in an area that will have moving vehicles, not if one expects the drivers to assume responsibility for the dogs.
Anonymous on 07/21/2010:
I disagree Ript2010, one life save IS NOT worth the expense.
No matter how careful we are bad things can and will still happen.
Anonymous on 07/21/2010:
The driver isn't being blamed for the pain, the blame is how the OP is dealing with her pain, it is one of the stages of grieving.
Anonymous on 07/21/2010:
Posting the incident on an anonymous consumer gripesite is a stage of grieving?
Get real!
Anonymous on 07/21/2010:
OK Lakisha, let me see if I understand you. If your niece or nephew or other relative, was hit and killed by a delivery vehicle, and you learned that a simple backup sensor would have prevented that from happening, your opinion would not be swayed? And you are saying that a life of just one child, let alone more,is not worth saving? Have I got that right?
Ytropious on 07/21/2010:
I could relate so I don't really think it's out of the ordinary for someone angry over the loss of their dog to lash out at the company online and call for the driver to be fired. DABDA = Denial, Anger, Bargaining, Depression, Acceptance. I'd say the OP is in the anger stage, totally normal. Do I agree? Nope, but I can see where they are coming from.
Anonymous on 07/21/2010:
It's no less real than some of your posts Lakisha. Everybody deals with things in their own way, maybe not your way, but a way just the same. Whatever works.
Anonymous on 07/21/2010:
Ript2010, Yes you do and I knew that scenario of yours was coming. It is the adult's responsibility to watch their pets and children. Sometimes we fail at it.
I'd die inside if I were to lose one in that fashion but I don't expect any company to "childproof" their trucks. Even then you could get hit.
Get out or read much?
Anonymous on 07/21/2010:
Oh geez...here we go again, making mountains out of mole hills. Now we need to consider back up sensors to all delivery vehicles? No..the bottom line is responsible for your children and pets whereabouts. It is not up to everyone else to make sure YOUR loved ones are safe.
Anonymous on 07/21/2010:
Amen JustC. You are PREACHING to the choir!!!
Anonymous on 07/21/2010:
Oppps...I guess we were posting the same thing at the same time, Kisha. ;)
goduke on 07/21/2010:
Lordy, this thread has legs.
Anonymous on 07/21/2010:
Your reply is just as worthy AND correct as mine. *smiles*
PepperElf on 07/21/2010:
"If your niece or nephew or other relative, was hit and killed by a delivery vehicle,"

We'd be mad at the kids for not paying attention to what they were doing or their surroundings. And if they were too young to pay attention, then an adult would be supervising them and making sure they weren't doing something careless.

That's the problem. The dogs were running free in an area that will experience traffic. That is NOT an area where pets should be running free, if that pet is apt to run into the path of a moving vehicle.

As much as you want to blame the driver, this also would not have happened if the animals had been properly secured so that they couldn't run into the driveway, or if their "free running area" was separated from the driveway... such as a back yard area, or a fence.
PepperElf on 07/21/2010:
"we" as in my family

As for a driveway yes that can still experience traffic. Be it a delivery truck or a car turning around. Or a visitor.

If you have children who are too young to understand "don't play around moving vehicles" is is your responsibility to ensure their safety

I don't see why that's hard to understand.

Likewise with pets. A yard with full access to a driveway - and therefore a road - is not really the safest place for a dog to roam freely, even if it's "trained" to stay in the yard. Sometimes dogs will ignore the training.

It is much safer to have them in an enclosed outdoor area, such as a fenced dog run, where they can run freely without any risks of road or car to interfere with their safety.
Anonymous on 07/21/2010:
Your pets are supposed to be under your control at all times. The only person at fault is the owner.
leet60 on 07/21/2010:
While it is sad that the dog lost its life, the owner has some responsibility here. In Howard county MD the leash law states:

"When domestic animals are not confined on their owner's property, the county requires that they be on a leash or properly restrained and under the direct control of a responsible person. "

I doubt the driver was in the driveway, I have yet to see a delivery driver pull into a driveway with UPS - they almost exclusively park on the street in front of the house.

If the yard was open enough that the driver could pull up into the driveway or on the property then the dogs were not confined to the property but could move about at their leisure
Starlord on 07/22/2010:
I know the Arizona law on dogs is that they be on a leash no longer than six feet in length, or in a fenced yard or enclosure. I understand Washington has the same law, substantially. I am sorry, but the driveway is neither a fenced enclosure nor a six foot leash. As an animal owner, I have lost animals, especially a German Shepherd who chased a guy who slipped her chain off the fence in an attempt to steal her. He made it across the street, she had her pelvis crushed and I had the sad task of putting her out of her misery. It was not the driver's fault, just as it was not the UPS driver's fault. I grieve for your loss, but the fact remains, the dog was running loose.
jktshff1 on 07/22/2010:
+100 Starlord
Anonymous on 07/22/2010:
The OP states that the driver was in her yard backing out. Again, I do not think the driver should be held responsible. The OP is in the denial and anger stage of grieving, and could obviously use some support, she knows where the responsibility ultimately lies, and doesn't need it thrown in her face,it's not helpful. She will accept it in time. Her time.
Anonymous on 07/22/2010:
Just spoke to a UPS driver delivering next door, it is her contention that from the company's standpoint, the driver would be considered at fault. The driver said that they are required to attend frequent defensive driving classes, with an emphasis on looking out for children and animals. She went on to say that the driver may or may not be fired, depending on company history, and may just be sent to more defensive driving classes, as well as possible probation.
Anonymous on 07/22/2010:
I've never seen a UPS driver "park" in someone's yard. I'm not saying that it doesn't happen, only that I've personally never seen it. They normally park in the street, much the same as a U.S. Postal worker does. This prevents any such claims of negligence or property damage, etc...
Skye on 07/22/2010:

I'm so very sorry for the loss of your dog. What heartache for your family, as well as the driver.
momsey on 07/22/2010:
ript, thanks for the insight from a UPS employee. It shows how serious the company is about safety. I still hope the employee in the above situation doesn't lose his job.
PepperElf on 07/22/2010:
"she knows where the responsibility ultimately lies, and doesn't need it thrown in her face,it's not helpful. She will accept it in time. Her time. "

Yet in the meantime the driver is supposed to be punished? Isn't that what this letter is for? To ask the the driver be punished?

Yet you yourself just said it's not his fault.
Anonymous on 07/23/2010:
Pepperelf,I didn't say it wasn't the driver's fault. I said I didn't believe it was. After having spoken to a UPS driver herself, my opinion hasn't changed, even after finding out the UPS company policy itself would find the driver at fault. And Starlord, laws in Washington state also vary by county. I have a 1/2 wolf dog, which is legal in my county, but not in an adjoining county.
les on 11/16/2013:
In my opinion you knew you had a delivery coming to your home you should have made sure all your dogs were next to you or in secure confinment before this driver was back behind the wheel common sense .They animals get excited by a little frolic and run uncontrollably instead of blaming a driver.
Close commentsAdd reply
Receiving Shipments
Posted by on
Granted this does not apply to all UPS drivers but just the one that delivers on my street. I have had repeated issues with them not delivering shipments and the last one was even returned to the shipper stating it was refused by me and it was not. I did not know that UPS ships as late as 10:22pm to residential homes. When I saw that listed on the tracking sheet I was really surprised. Fortunately I was up that late with my grand kids and we did not hear any UPS van coming down our quiet neighborhood street. What is really shocking is that I had already had a package delivered from the same order but it was shipped USPS without incident. Prior to this I had a driver who stated he attempted to deliver but no one was home. But we were out front loading a pick up truck and no UPS van came down the street when he stated he delivered. When I complained to UPS the driver returned and through the package over my fence as my husband watched. Yes I did again file a complaint. UPS needs to train more in customer relations
services as they are biting the very hand that feeds them. I will not order from any company that cannot give me other shipping methods besides UPS.
Read 2 RepliesAdd reply
User Replies:
tnchuck100 on 04/11/2010:
It would be helpful to post the town where this takes place so others may avoid them as well.
johiki2 on 04/12/2010:
Took place in the Valley of the Sun Phoenix, AZ
Close commentsAdd reply
Top of Page | Next Page >