Tampa Florida Hub's employee is rude!
TAMPA, FLORIDA -- A UPS driver miss-delivered a package to our customer. That is not really the problem because I have to say it does not happen very often. What is the problem is that he picked it up from the place he delivered it and returned it to the Hub stating that our customer refused it...actually, that is still not the problem because mistakes happen. When my customer called UPS to say that they still did not have the package, they told her that she refused it. She said that she was at home and wanted the product, and that she did NOT refuse it. So, UPS had the Tampa Hub call her. Apparently, they talked to the UPS driver who said that he was at the correct house, and she refused it. Jim, at the Hub, told my customer that she refused the package and that there was nothing that he could do. When I called UPS, they contacted the Hub and had them contact me. I have to admit that I was upset because they essentially called my customer a liar. At that point Jim became furious and started screaming at me and said that he was going to hang up on me. After several attempts, I did get to talk to the manager, Tim, who was very nice. If I wanted all of these headaches, I would have shipped this package via FedEx! I wrote this review because I saw another review about this hub with their phone number, it is 813-241-1095. It needs to be published so people can get their situations handled.