CHICAGO, ILLINOIS -- I was waiting for a package delivery today. I ordered overnight shipment. When driver knocked at the doors I went to put my shirt on. It took me a few seconds. When I opened my doors, the driver was nowhere to be seen. I called customer service and they told me that they can deliver it only tomorrow. I was really surprised. Their drivers are so busy that they cannot wait a few seconds for the customers to open the doors. I am really disappointed with the service provided and the way customer service and supervisor handled the situation. In the future I will try not to use UPS at all and recommend everyone to follow my advice.
I do most of my shopping online, mostly from Amazon. Deliveries are frequent and consist mainly of small boxes. The delivery is left at my doorstep without incident. After reviewing some internet videos of deliveries by both UPS and FedEx of big ticket items, theft and deliberate damage have occurred. For this reason I was hesitant to order an expensive home theater system weighing over 70 lbs. from Amazon. I finally placed my order and was given a tracking number and delivery date.
As promised, the delivery was made on time. The driver could have just dropped the huge box at the front door and left. This is an advertisement saying "steal me." The driver rang the bell to alert me of the delivery. I was home but unable to immediately come to the door. He took the time to hide the box behind some large bushes in front of the house. Just as he was leaving, I came to the door. He waved to me and said "I didn't want your package to be stolen." UPS drivers get a lot of complaints. I wanted to acknowledge that this driver was honest and did his job professionally.
NY, NEW YORK -- My tracking # said my package was out for delivery on 12/3/1220. Left Maspeth that morning. Called customer service. 13 hrs later they said package was overlooked but I would definitely have it. Tue no package. Tracking said nobody home - this is a lie. 3rd of many lies to follow. Called again customer service. Again they were going to find out what was going on and would call within an hour with an explanation. No call of course.
We made 3 calls that night, we were finally told we would have it Wed. I met the driver in the parking lot. He scanned for my package and said it was on the truck but he would bring it up as he had a lot of stuff. He never came up. Customer service had another few lies to tell. I met the driver again the next day. He said he had it then he did not - his holiday helper found it. This was a nightmare. 4 days and a dozen lies to travel approx 5 miles.
FREDERICKBURG, VIRGINIA -- Driver claimed he tried 3 times to deliver my package but yet I was home all three days and he never showed up. I called the main headquarters and complained; they first told me I would have to drive out of my way to pick them up and after an argument, she said they would deliver them the next day. But when the next day passed and no package, I again called the main number and talked to someone else to find out she did not do anything.
So I ask to speak to a manager who claimed she would have the supervisor of that hub call me the next morning, but yet again nothing. I would have to say they are the worst company I have ever dealt with and will not use their services again due to lack of customer service.
Granted, this does not apply to all UPS drivers but just the one that delivers on my street. I have had repeated issues with them not delivering shipments and the last one was even returned to the shipper stating it was refused by me and it was not. I did not know that UPS ships as late as 10:22 pm to residential homes. When I saw that listed on the tracking sheet, I was really surprised. Fortunately I was up that late with my grandkids and we did not hear any UPS van coming down our quiet neighborhood street.
What is really shocking is that I had already had a package delivered from the same order but it was shipped USPS without incident. Prior to this, I had a driver who stated he attempted to deliver but no one was home. But we were out front loading a pick up truck and no UPS van came down the street when he stated he delivered. When I complained to UPS, the driver returned and threw the package over my fence as my husband watched. Yes I did again file a complaint. UPS needs to train more in customer relations services as they are biting the very hand that feeds them. I will not order from any company that cannot give me other shipping methods besides UPS.
I order my products over the weekend and my package was due to deliver Thursday 2/18/2010. I checked the tracking number throughout the day in case if they try to deliver my package at my apt., I would know to leave work and drive direct to the UPS building to pick it up. Leaving work at 5 pm, and check the tracking number again - which still said out for delivery. I called the UPS customer service to make sure; the lady on the phone told me that the driver hasn't tried to make an attempt, so I drive home which is about 10-min. drive (got home before 5:30).
What do I see when I get to my door - a UPS InfoNotice! I call UPS again, making sure that my package would be ready at the UPS store for pickup. I gave her the info notice #, the representative said that package was from a sender that wasn't my package, and thinks the UPS drive put that notice on the wrong door, so I gave her my tracking number from my email. The representative confirmed that my package was out for delivery still and should be deliver anytime between 7-9 pm.
So 9 pm rolls around and still no package. I check the tracking number again online, it was updated. Basically it said the driver attempted delivery at 5:40 with no success. By then I was pissed off! I was home and no knock, no InfoNotice! Called customer service, and schedule a pick up. I WILL NEVER USE UPS AGAIN!
TAMPA, FLORIDA -- A UPS driver mis-delivered a package to our customer. That is not really the problem because I have to say it does not happen very often. What is the problem is that he picked it up from the place he delivered it and returned it to the hub stating that our customer refused it...actually, that is still not the problem because mistakes happen. When my customer called UPS to say that they still did not have the package, they told her that she refused it. She said that she was at home and wanted the product, and that she did NOT refuse it.
So, UPS had the Tampa hub call her. Apparently, they talked to the UPS driver who said that he was at the correct house, and she refused it. ** at the hub told my customer that she refused the package and that there was nothing that he could do. When I called UPS, they contacted the hub and had them contact me. I have to admit that I was upset because they essentially called my customer a liar.
At that point ** became furious and started screaming at me and said that he was going to hang up on me. After several attempts, I did get to talk to the manager, **, who was very nice. If I wanted all of these headaches, I would have shipped this package via FedEx! I wrote this review because I saw another review about this hub with their phone number; it is 813-241-1095. It needs to be published so people can get their situations handled.
I had lost my Visa Check Card so my bank sent me out a new card via UPS. Well, UPS came to deliver my package at 8 am but they didn't knock very loud so I didn't hear them. They left a card on my door with a tracking number on it so that I could call them and make arrangements to either have it re-delivered or I could go pick it up. I opted to pick it up so that I would have it sooner. I drive the 30 minutes to where they are located and when I get there, I find out that the tracking number that they had provided me was for someone else's package and that mine was in fact at the office of my apartment complex.
EASTON, PENNSYLVANIA -- On 11 September 2007, I waited at home all day with the garage open and a note on the door, for a UPS delivery listed as OUT FOR DELIVERY on UPS tracking. Afert 5 PM the driver posted a statement that "Receiver requested a different delivery date" which was a total, complete lie. Driver was never here; I never met or spoke with the driver. Calls to the national 800 number are futile; they claim not to have any local contact name or number. The only support offered is to send a message to the local delivery center (Bethlehem, PA for me).
On my third call to support and the same sorry story, I demanded a supervisor. After five minutes a supervisor came on the phone and after a brief discussion agreed to contact the local delivery center; I was on hold for 10 minutes and then she claimed it was on the truck for delivery today. I protested that I needed it NOW and shouldn't have to wait around all day again due to their mistake. (They claimed it was on the wrong truck yesterday.)
The supervisor called the center again and they agreed to page the driver to get a delivery commitment and would call me back. The entire UPS Customer Service process has two well-designed characteristics: (1) never give out any internal names or phone numbers so they don't get bothered with annoyed customers; (2) always promise something, e.g., a call back a few hours later just to buy time before their next useless commitment. I have already sent a letter to the CEO but I'm sure he has a squad of yes-men to intercept and destroy any complaints.