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Reaching UPS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I COULD NOT easily reach a human being. If I wish to communicate I was urged to create an account. I then received email confirmation. Great. Then I was stuck in a vicious circle of ups sending verification to my email over and over and I could not log in. Phone service..same thing. I could not get to a live person. Since I could not login I attempted to call. Saying representative got me a "I know you want to speak to a representative but first I need to know what you're calling about".... I was NOT going to talk to a human easily so kept calling back. When I finally reached someone she gave me an actual phone number!! It was a fax number!!!!

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UPS Destroys Your Items!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Use UPS if you want your item destroyed. I have had three items shipped using them in the last 60 days- all damaged. One was a subwoofer shipped from he store and it had to be returned before it even got to me because of extensive damage. Savage Baggage Masters. I will NEVER use them again. If I could give them 0 stars I would.

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UPS Lost Package. Took 10 Phone Calls, Still No Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAWAII -- I was moving from one island to another in Hawaii and an administrative assistant at my company offered to ship a couple boxes for me. After 2 weeks, one box had still not arrived and she called UPS who sent her paperwork to initiate a claim. I also called but they would not give me information because I wasn't technically the sender. I explained that it was all my things just being shipped by my company but that didn't seem to matter. Assistant did send the paperwork to me which I sent back to her and we thought that would be the end of it.

When nothing happened I called back again and was told to call a different number for the claim and I was told the claim has been closed. When the assistant checked on it they said they never received the paperwork and closed the claim. I filled out the paperwork again, send it back to the assistant to send it in again. When I called several days later to check the status I was informed the claim had been closed and the money has been paid to my company. I need to contact my company to get the refund for the missing package. When I called my company they said there is no such thing.

The admin. assistant called UPS again and this time they told her again the claim has been closed because they never received the paperwork AGAIN, which both her and I had emailed twice and she had also faxed. This is after I was just told by a customer service representative that the claim been closed because payment has been made. So I called back again, had to explain the whole situation again was directed to call someone else explain the whole situation again.

I was told then they didn't know why someone had said the claim had been paid, but that the claim was not processed again because of the lack of paperwork which should already been sent and twice. I asked to speak to a supervisor, explained the whole situation again. He said he would send the paperwork back out to the assistant since I was not technically the sender and he would call me to follow up the next day. I filled out the paperwork out for the third time and my assistant sent it in.

The next day I received no follow up call from the supervisor and I had to call again for the sixth or seventh time now where I was told that a refund has been processed and my company should receive a check within 10 days. I was also told they only pay up to $100 which was never known before so this was news to me, but at this point I'll take whatever I can get. The payment has not arrived yet but I'm hoping that this will finally settle that it has been over a month now and I have neither my package nor any refund and I have spent hours calling and emailing trying to get someone to help me with this.

This is the worst customer service experience of my life. Both myself and my assistant wasted so much time and no one did what they said, often giving me false information. If you place any value on your time, I definitely lost money due to all the time spent calling, telling them the same information over and over again, being directed to call other departments and other people, and filling out the same information 3 times. Next time, use Fedex and save yourself hours of headache and frustration.

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UPS driver refuses to deliver my packages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRONX, NEW YORK -- For the last year, I have been dealing with a Bronx driver (Truck no. 861591) that has been nothing but difficult. Today, 6/25/2018, I will not be my very important package because my constant complaints over the last year have not been addressed. Over the last year the driver has not been willing to deliver my packages, and I order online several times a month.

Here is how things have progressed over the year and some of the complaints I have made by contacting 800-PICK-UPS
1. Initially he would ring my intercom and asking us to go down and get our package. After asking the third time we went down to get our package, I asked him why I had to go down to get it and telling him that I am not supposed to go down to get it, things got worse.

  1. Then he began constantly entering that we weren't home to receive the package, when we were, and leaving my package at the access point. (Told Supervisor will speak to him)

  2. He would also enter that I requested to pick up my package at the UPS facility, which I never did, and they could not offer redelivery because of the type of shipping used. (Told Supervisor will speak to him).

  3. Once he sent a package up with a child in the building.

  4. Once I found a package in front of my door, and I was home all day.

  5. On 6/21/18, I arrived home early from work, so my son can bring down my dog for an appointment, and saw his truck downstairs. I telephoned my adult son who was at home and I asked him if the package had been delivered, to which he stated that it was not. I decided to watch the driver and confirm my suspicions. He went into a business that was under construction, and not open to the public, with a large box. He was in there for several minutes and came back out with the same package. He then walked over to my building, does not ring the intercom (I am still on the phone with my son), and placed a “we missed you” sign on the front door. I walked up to him and asked him why he is saying we are not home if he never rang the bell.I told him that he has done that several times. He says, “oh you want it, here” and tries to hand me the package. I told him to take it upstairs, there is someone home, and he walks away towards his truck with the package. I yelled at him, just give me my f****** package, which in hindsight I shouldn't have done, but I was so frustrated with him after a year of problems. He looks back and says, “don't talk to me like that”, gets on his truck, comes out a short while later and drops of my package and others at the access point. I called and made a complain. I received a call back from Chris and was told if I ever had any other problems with that driver I should call him (718-678-8161), and the driver's supervisor will speak to him. Tracking no. 1ZY756Y60351142823

  6. Today, 6/25/18, I am waiting for a very important package for my daughter which she needs for her last day of school tomorrow. I drive up to my apartment building early and coincidently the driver pulls up a few minutes later. I stay in my car and see him come off the truck and go straight into the access point. When I check my delivery status online, it Staes that “the receiver request to have the package picked up at the UPS facility.” The driver drives away and I call Chris, I'm guessing at the bronx facility. I reminded him of what happened just a few days earlier, told what I just saw and the status of my package online. I am nearly in tears because my daughter was waiting for the package. He asked if my intercom was working, yes it is. He places me on hold to call the driver. After several minutes on hold, he states that “the driver can longer deliver to my address because of the problems he has had with us”, my package is on his truck and that I would have to pick it up at the facility. I explain the problem has been with him and that he maybe upset because I actually physically witnessed him lie and say he attempted delivery last week. I asked Chris who makes the decision that my address cannot be delivered to and if I can speak to that person, a supervisor or manager. I also ask that if the package can't be delivered to my address why was it placed on the truck, to which he states thats is automatically done when it gets to the bronx. I asked why the package wasn't left at the access point since the package is on the truck and he went in there anyway, but he had no response. Now I am banned from having packages delivered to me all because I complained about him not doing his job and me not receiving my packages.
    Tracking no. 1Z7456510352265507

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UPS Delivery: Reliable in its Unreliability
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANCHORAGE, ALASKA -- A huge problem lies in the fact that UPS doesn't seem to uphold its own delivery standards, to the detriment of its customers. I'm expecting a time sensitive package that was supposed to arrive yesterday. As of this review, the package is still delayed with no signs of progress. It originally shipped on November 2nd. UPS Worldwide Saver was the service used and the package originated from China. Don't 'guarantee' delivery within two business days if you consistently fall short of that promise.

This is not the first time that I've had this sort of problem arise, and from other reviews I've encountered online, I am certainly not in the minority. Extremely frustrating and just as disappointing. I wish I could say that phone calls to customer service are of any help, but in my experience, the people on the other end could not care less.

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UPS Is the Worst!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDMOND, OKLAHOMA -- UPS is the WORST! I had to send my TV since I was moving to another state. I took it to the store and the manager from the UPS store sold me an insurance (if they didn't have an insurance I wouldn't have sent it) and saw that the TV was in the original box and told me the packaging was ok and it met the UPS requirements... I waited for my TV for a week or more to arrive. After it arrived I opened the box and my computer had the corners completely white, so now they won't respond for my TV. I paid for the insurance and now they are telling me they don't have an insurance. NEVER send a package with them, they won't take responsibility for it. THE WORST!!!

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GO FEDEX!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST!

Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through Paypal, thenget an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty"

Call to track the package. Standard representative says I need to speak with an International representative International reps says I should email the UPS iparcel address for help. Email... She says there's no other way of contacting them but my package is set to arrive in 2 days and I need to redirect before then so it doesn't sit at my door and get stolen. Email is not an option for me but I also want to make sure I haven't been charged since it's obvious they are not going to redirect my package for pickup. She tries to set up the redirect and can't. To cut my losses, she transfers me to billing to make sure I wasn't charged for the redirect (since Paypal indicated there was a pending charge to UPS for redirect). Billing tells me there is no charge yet but also no redirect so I have to go back to International to set up the redirect. I tell him I've already tried her and she can't.

Now, I ask for the complaint department. Billing can't find the number. When I'm finally transferred, the complaint representative tells me I need to speak with technical support for the website issue and then international representative for the iparcel redirect. Really? REALLY???!!!!

Plain and simple. Ship via Fedex. Google UPS and you will see all the stars!!! All the ONE STARS!!!

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UPS Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DEERFIELD BEACH, FLORIDA -- 1st Mistake: So unfortunately I ordered something on eBay that required a signature when delivered. 2nd Huge Mistake: Wasn't able to answer the door when UPS arrived with the package at 2:30 in the afternoon. Spent the rest of the afternoon talking with UPS representatives who assured me I could pick it up that day at a location they drop off packages for this very situation near my house. Common theme that they always tell you “someone will call you within the hour to let you know where your package is and where it will be dropped off”. THIS NEVER HAPPENS! This is all BS. They tell their phone reps to say. This is why I kept calling back, because no one ever called me.

So the third time I call they tell me that it has now arrived at the location near my house and I can pick it up. So I get there and it of course is not there. I call again, now they tell that it instead was delivered to their Deerfield Beach, FL location which is way too far from my house to go pick up before they close at 7 pm. I tell the person how important it was for me to get the package today, and that is why I have been on the phone all day with them to insure that this wouldn't happen. He apologizes and says he sent a note to prioritize the package and that I should receive it by 9 a.m. tomorrow.

So I wait until about 12 p.m. the next day and call to vent to the next UPS customer service agent and explain everything that happen and that I was told the package would be here today a 9 a.m. I'm giving more lip service and told the same line about being contacted within the next hour about my package. It is now 5:15 and UPS still has not shown up with my “prioritized” package that I really needed yesterday. So the bottom line is UPS's customer service have no power to change anything regarding your package and anything they tell you is just lip service to keep you calm and get you off the phone. They will get your package to you if and when they feel like it, regardless who you talk to. Really, just an incredibly terrible company.

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Lost Package
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH CAROLINA -- On March 10, 2017 I sent a package to my grandsons in Annapolis, MD. This package was sent at a local authorized UPS shipper. The package got to Philadelphia, PA. It was tracked there and never left that location. This time was during a large storm in the area. I thought the weather was the holdup, but still no movement. I contacted my local shipper and they called UPS. They were told by UPS, that the package would be searched for and it would be settled in 2 to 3 business. UPS called my son and asked to speak to my grandsons (I had addressed the package to them).

He explained that they were in school and UPS could talk to him. He was questioned extensively about getting the package. He assured UPS that the package was indeed lost. Soon, they sent a driver to his house and he signed a paper saying he did not get the package. We kept contacting UPS by chat and email. Only one email was answered and the response was, "I hope we can Win back your trust." Not one word about what was happening. UPS wanted an itemized list of the package's contents as well as original receipts. I explained the package contained clothing and the receipts were in the box in case they needed to exchanged.

The shipper called back and was told that the package had been located and was being shipped back to me. We called later and we were told that UPS had called and spoke with my 12 year grandson and he had the package. If you think UPS is limited to the truth, you are sadly mistaken. As of today (4/19/17), the package is supposedly out for delivery to Annapolis, MD. My estimation is that UPS probably spent over a thousand dollars to keep from paying a hundred dollars. Not only did they fail to do anything in a timely manner, they were never apologetic or truthful. Never again will I ship UPS. From now on, it's USPS or FedEx.

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Thanks For Christmas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- UPS is the worst. I have a package that is too large for me to take to a UPS store that needs to be delivered by Christmas. Yesterday, I called UPS Customer Service and scheduled pickup for today. The woman with whom I spoke seemed almost drunk. I explained that the package had to be picked up today because I have to catch a plane at 5 am tomorrow morning. I also told her that I needed it picked up this morning because I had a hair appointment at noon and would likely be busy thereafter.

I was on the phone for over 1/2 hour, the majority of which time was taken up repeating my credit card number over and over again because she couldn't get the number right and explaining, also over and over again, why I couldn't schedule pickup at a block of time that included noon or the hours thereafter. She would say "10 to 2" and I would tell her that the slot wouldn't work. Then she'd say "9 to 1" and I tell her that this wouldn't work for me. Finally, after multiple tries, she claimed to have booked me between 8 and 11.

This morning, I waited and waited. I called at 10 and was assured the truck was coming. I cancelled my hair appointment and continued to wait. At 11:45, I called UPS Customer Service, only to find out that I was never booked for today. The woman I spoke with rescheduled me for between 5 and 8 tonight.

I rushed home, arriving at 4:30. It is now after 9. I just called Customer Service again. They said I'm still on the schedule for tonight, but they have no way of knowing when the driver will get to my house. I have to be up at 2:30 am to get to the airport. Thanks for being so unreliable, UPS. I can't wait to tell my nephew that his present will be late because I made the mistake of having confidence in you. Next time, I'll go FedEx.

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United Parcel Service Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 122 ratings and
345 reviews & complaints.
Contact Information:
United Parcel Service
55 Glenlake Pkwy. N.E.
Atlanta, GA 30328
404-828-6000 (ph)
www.ups.com
webmaster@ups.com
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