FAIRFAX, VIRGINIA -- The UPS website said that the package was delivered and left at the front door at 1:05 pm. I was home at 2 pm and did not see anything near my front door. It was Friday. On Monday I called to the store (6 pm) and complained and they returned money. Today a UPS postmen came and ask me sign the paper that I did not receive the package and since now it will be required for me to be home to sign any package I receive from them. So why did they punish me for those thing? I am wondering if I can complain somewhere else?
UPDATES: 01/01/14 As it appeared in one month, the UPS man, delivered the package to the wrong address!! But he did not want to admit it! He decided that the best way to deal with the problem is to show his anger and label me as a liar. He did not want even to leave the textbooks from Amazon near the front door as he usually did. I order a lot of textbooks before every semester (about 20 books) and books usually arrive one by one, I cannot go to the UPS office every time!
So I went to the UPS office and complain to his manager. The manager was really surprise, because he did not order his employee to force me to sign every time. It was the UPS driver's personal initiative. As I said the package appeared near my door in one month, and was labeled as "delivered to the wrong address", it took one month for the UPS to re-deliver!!! After that I noticed that we have a different UPS driver! Apparently, the previous one was somehow punished for his actions. And yes, 6 pm store returned money on my debit card without any problem, they just believe me! When I finally received my package I just sent it back to the store, and they were really grateful for that.
MORTON GROVE, ILLINOIS -- Very dissatisfied. First off, I had a 3x3x4 package. I walked into the UPS store and she took it as I would expected. What I noticed soon after which confused me was she got out a box of her own, which was 7x7x7. I had to wonder was, as the box I had was perfectly fine. Then she put my small box into this much larger box and looked at me because it was strange to have such a small box in a larger box. She then asked if I wanted peanuts, which of course I would. It was a much smaller box and I didn't want it thrown around in there. I still had to wonder why she had put it in the bigger box. She had said nothing about it to me.
She gets my information and rings me up to a total of 17 dollars. I'm shocked at that price, as the box I had was small and the contents light. I then asked her if she needed it in the bigger box, and she said that the shipping label wouldn't be readable on a smaller one. I would have honestly gone to the post office way beyond this point if she had come up and told me that she was near doubling the price of shipping out this 1 ¾ inch figurine.
As it is, she already had it packed and ready so I paid the 17 dollars but I am NOT going back there again and I think that's very rude and just wrong behavior to repack someone's item without telling them they can't use their original packaging because of the size of the labels not being able to fit. I will not be going back there for any packages that are under that 7x7x7 dimensions, as they are far overcharging you for delivering such items.
HOUSTON, TEXAS -- A shipping order was started on the online shipping form, however not being sure how to complete it, a person at UPS was called to assess the problem. She assured me that the information was correct and that our original attempt would not be entered as she was completing an entry.
The product arrived ok, as did my credit card bill with the shipping charge entered twice. I called customer service, they said they would remove the double billed entry, next month the same, and now a third call has been made. The person at the customer service desk did not know the name of the Quality Manager. I have not yet located contact for their Quality Manager, but this is not good business.
This was the worst shipping experience I ever had. When I relocated to a new place, I decided to send my household things through UPS. The fact that drew me to this option is, of course the low rates. But in no time I realized that I had to spend more money to replace all those things I send through UPS.
It gave me a light stroke when I found my household stuff was damaged when I received them but I was totally devastated when I found my TV completely broken. I couldn't even figure out how they managed to break it because the package looked perfectly okay when I received it but TV inside was completely shattered. They might have taken my TV outside and dropped it from a mountain or something to break it like that because I have packed it very well with all the required packaging rules that they have mentioned in their dumb website.
The worst part is I have insured my TV before sending it and when I contacted the UPS for claiming my insurance they said they will "NEVER DISCLOSE ANY DETAILS TO ME REGARDING why I lost my insurance because I am not the shipper." And to the shipper, they gave some other lame excuse like "GUARANTEE HAS BEEN VOID". Can anyone decipher this code from UPS?
WAKE FOREST, NORTH CAROLINA -- Two days ago, I had 2 packages valued at $500 delivered to ** (my street) rather than my address of **. I can mildly understand. Today, a package valued at $400 was delivered to my neighbor at **. In order to do that, the person had to walk between the 2 mailboxes clearly labeled ** and **, up a driveway and set the box on the porch passing the ** on the railing. This would be comical except the fact it should not happen when the address and houses are clear and correct. I'm not sure why we even have house numbers anymore since UPS just walks by them and drops the package without even looking at the label. Really, how hard is it?
CHARLESTON, SOUTH CAROLINA -- This is the complaint word for word to UPS: This has been by far the worse experience I have ever had while having anything delivered. I use my cell phone heavily for my job and therefore, had a replacement express shipped to me after it was broken. Knowing I am rarely home during the day, I tried having my phone shipped to my workplace so that I could receive it, but was told my business had an "invalid" address.
My first complaint is that your website claimed the package would be delivered by 3:00 PM so I swapped shifts at work so that I would be home when it arrived. However, it did not arrive by 3 PM and I had to leave. According to your website, the package arrived at 4:52 pm, nearly two hours after the committed delivery time you provided.
Secondly, I find it very inconvenient that you only deliver business days, especially when you have no way for the customer to change delivery address, add a message to take to neighbors, deliver after a certain time or intercept a package. Because I generally work regular business hours at my job, it makes it nearly impossible to be available to receive this package I desperately need. So really, what can brown do for me because it doesn't seem like they can get a package to someone.
SONOMA, CALIFORNIA -- At approx. 6:00 this evening I was sitting in the kitchen when I heard something I thought fall onto my roof. I looked around and finally opened the front door to find the new Restoration Hardware 12lb catalog. It appears that the UPS delivery person threw it against my front door. It had been thrown so hard that the plastic that was wrapped around the catalogs had split and the ends of one side were all torn and mashed. I'm assuming that the delivery person was upset for having to deliver these catalogs all day.
The choice of getting out of the truck and actually walking up to the door just didn't appeal to him/her so they threw 12lbs of package at my door. Not very professional in my opinion. I live around redwood trees and the first thing I thought was that a big tree had fallen on the house.
I have tried to call UPS but they keep forwarding me from dept to dept and I finally gave up. The facility where the package was loaded on the truck for delivery was Petaluma, CA. We have many problems with UPS trucks that speed thru our development... Talking to anyone is impossible. Does anyone know how to get a live Customer Service person to talk to?
SULPHUR SPRINGS, TEXAS -- First my Lady had trouble with Sears. They sent her a label & it was not shipped for like 4 days after the tracking # sent & Supposed to have been shipped the next day. Was sent a tracking # & stated shipped. It was sent UPS, date of delivery May 7th 2014. She saw the UPS truck running up & down the road & then she followed him not far to a business. She come back & waited BY THE GATE approx. 10 min, he NEVER come back.
She called UPS. They stated it was left at gate. She said "NO it was NOT!" She does NOT know where the fool left it. If he did, he stated one color house to her & a different color to the supervisor. Are they handling it? No! Now she stayed on the phone for hours & then more hours with Sears & PayPal. This should have been UPS responsibility to refund or take care of the matter. Their mistake and should be their problem to deal with! A bunch of chicken **!
NEVER do business with UPS, it is a hassle when something goes wrong! Now it will be weeks before this is settled & the money refunded. No Mother's Day package. What she wanted! Just NEVER USE UPS. Driver John ** & supervisor> Todd **. She was so stressed & mad last night & called upset & another supervisor Jackie hung up on her. Just take your business anywhere, but UPS. Her usual driver ALWAYS brings to house! I myself should go out there & take care of this man to man! I may yet!
MEMPHIS, TENNESSEE -- Don't use UPS. Stay with United States Postal Service or other carriers. UPS will hold your order/delivery in their warehouses for several days (just happened to me, multiple times actually) until they get their inefficiencies/internal issues figured out and are able to ship your order. Just look at most of the reviews. Pretty straight-forward. You pay for their inefficiency with your time and, quite frankly, patience. The only customer service they are prepared to provide is to tell customers to keep watching their website until the product ships. Seriously? In this day and age??? Do not reward inefficiency with your business...
SPRINGFIELD, MISSOURI -- Being an Amazon Prime member, I often order items from Amazon, but one is not generally given a choice of which carrier to use. That being the case, it's always UPS. On one occasion, the package was marked as delivered but absolutely wasn't. Amazon had to replace it. It was likely stolen by the delivery driver. Less than two months later, the package was supposed to arrive in two days. It didn't. If at all possible, use USPS and avoid Amazon Prime as paying $78 a year for two day shipping is not worth it if they can't use a reliable carrier.