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United Parcel Service Consumer Reviews - Page 3

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Workers Keeping Information to Themselves. Overcharging for Delivery of Smaller Items
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MORTON GROVE, ILLINOIS -- Very dissatisfied. First off, I had a 3x3x4 package. I walked into the UPS store and she took it as I would expected. What I noticed soon after which confused me was she got out a box of her own, which was 7x7x7. I had to wonder was, as the box I had was perfectly fine. Then she put my small box into this much larger box and looked at me because it was strange to have such a small box in a larger box. She then asked if I wanted peanuts, which of course I would. It was a much smaller box and I didn't want it thrown around in there. I still had to wonder why she had put it in the bigger box. She had said nothing about it to me.

She gets my information and rings me up to a total of 17 dollars. I'm shocked at that price, as the box I had was small and the contents light. I then asked her if she needed it in the bigger box, and she said that the shipping label wouldn't be readable on a smaller one. I would have honestly gone to the post office way beyond this point if she had come up and told me that she was near doubling the price of shipping out this 1 ¾ inch figurine.

As it is, she already had it packed and ready so I paid the 17 dollars but I am NOT going back there again and I think that's very rude and just wrong behavior to repack someone's item without telling them they can't use their original packaging because of the size of the labels not being able to fit. I will not be going back there for any packages that are under that 7x7x7 dimensions, as they are far overcharging you for delivering such items.

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UPS Suck, Don't Use Them, They Lie and Are Very Unorganized.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- I've purchase a phone and got 3 day ground to be shipped and delivered by the 23 of this month (July) at the latest. But, because the vendor forgot to add the unit # I've called UPS TO CORRECT THE MATTER. However UPS told me to call back on the delivery day so they can contact the driver, so I did as told.

On the day of deliver, I called UPS early in the morning to get the unit number added and I've even got a confirmation call an hour later, stating that the driver was notified about the changes and that I was going to get my shipment today. It didn't mean anything to UPS, because I received a notification email @ 1:45 pm stating that the driver couldn't deliver my package because it didn't have the unit #. So, I immediately called UPS to see what the problem was and they clearly said to me not to worry - they will contact the right department to give me a call within the hour.

Two hours went by and I didn't get a call from anyone. I called again to see why they haven't resolved my issue and again they repeated the same story. I asked to talk with a supervisor and all I got was an apology for the inconvenience. Meanwhile, I finally got a call back from the so called right department and he said that I will get my package today before 7 pm. Well guess what? It's now 8 pm and I still have nothing, only lies and false hopes. UPS get your act together or learn how to lie a bit better or get FedEx to deliver your packages for you because it's apparent that you can't. Final conclusion, if you need a package delivered on time, use Fed Ex.

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UPS Store Inferior Packing and Worse Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLAREMONT, NEW HAMPSHIRE -- Tried to do everything right. Sold my neon signs on Ebay. Took them to UPS Store in Claremont, NH to make sure they would receive good packaging. Two of the signs were received by recipients broken. Filed claims for the insurance in April. It is now end of June with no headway toward any insurance reimbursement.

First was told by UPS that I am not shipper of record - local UPS Store is. I must go through them. After 7 weeks into claim and having refunded eBay buyers money, I complain to UPS again. Then I am told that they will send a pick up order for the broken lights with original packaging to verify damage, etc. - 7 weeks later. I respond to UPS that it is unreasonable to expect a person to hold on to a broken item for 7 weeks with the original packing. Of course the recipients have been refunded their money. They expected that if UPS wished to inspect the packages they would have done so in a few days or a week. Of course, they are no longer hanging onto them.

Surprise... UPS cannot pay the claim because recipient refused to give them the light and original packaging for inspection that they no longer have - 7 weeks later! Smooth move UPS. Of course, I fully expect that the final resolution to the second claim will have the exact same result. I will no longer ship anything I sell by UPS and will do everything I can on items I buy online being shipped by anyone but UPS. I strongly advise you to do the same or at least do so realizing 2 things. First, do not expect a UPS store to properly pack your fragile items. Second, do not buy into UPS's insurance scam.

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Rings the Bell and Runs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURLINGTON -- Yesterday, my door bell rang. I walked from the kitchen to the door (20 feet) only to find the UPS slip on the door and the driver driving off! I yelled out as his truck door was open and he could hear and see me, yet he just drove off.

Later that day I left a note on my front door for the UPS driver to "wait for me until I answer the door." Today, once again I stayed at home because of the delivery. The bell again rang once. I RAN to the door and once again, the notice was posted on the door (missed delivery) and the driver was already back in his truck! I ran out and asked why he didn't wait? He said he "rang the bell five times", called me a liar and took off, REFUSING to deliver the package!

I have had to go and pick up my own packages in the past from the UPS after somehow having missed the delivery (even though I was at home). I could never figure out how I could have missed the delivery. After the last two times however, I have noticed that the driver pre-writes the notice, sticks it on the door, and rings the bell as he is walking away! I am extremely unhappy with UPS, their service and especially their drivers! I am shocked that they are still in business and that they are able to continue to screw over the public they are doing now.

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Double Billed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- A shipping order was started on the online shipping form, however not being sure how to complete it, a person at UPS was called to assess the problem. She assured me that the information was correct and that our original attempt would not be entered as she was completing an entry.

The product arrived ok, as did my credit card bill with the shipping charge entered twice. I called customer service, they said they would remove the double billed entry, next month the same, and now a third call has been made. The person at the customer service desk did not know the name of the Quality Manager. I have not yet located contact for their Quality Manager, but this is not good business.

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Never Ever Send a TV in UPS or Anything via UPS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This was the worst shipping experience I ever had. When I relocated to a new place, I decided to send my household things through UPS. The fact that drew me to this option is, of course the low rates. But in no time I realized that I had to spend more money to replace all those things I send through UPS.

It gave me a light stroke when I found my household stuff was damaged when I received them but I was totally devastated when I found my TV completely broken. I couldn't even figure out how they managed to break it because the package looked perfectly okay when I received it but TV inside was completely shattered. They might have taken my TV outside and dropped it from a mountain or something to break it like that because I have packed it very well with all the required packaging rules that they have mentioned in their dumb website.

The worst part is I have insured my TV before sending it and when I contacted the UPS for claiming my insurance they said they will "NEVER DISCLOSE ANY DETAILS TO ME REGARDING why I lost my insurance because I am not the shipper." And to the shipper, they gave some other lame excuse like "GUARANTEE HAS BEEN VOID". Can anyone decipher this code from UPS?

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Packages Just Can't Make It From the Truck to House
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WAKE FOREST, NORTH CAROLINA -- Two days ago, I had 2 packages valued at $500 delivered to ** (my street) rather than my address of **. I can mildly understand. Today, a package valued at $400 was delivered to my neighbor at **. In order to do that, the person had to walk between the 2 mailboxes clearly labeled ** and **, up a driveway and set the box on the porch passing the ** on the railing. This would be comical except the fact it should not happen when the address and houses are clear and correct. I'm not sure why we even have house numbers anymore since UPS just walks by them and drops the package without even looking at the label. Really, how hard is it?

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UPS Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLESTON, SOUTH CAROLINA -- This is the complaint word for word to UPS: This has been by far the worse experience I have ever had while having anything delivered. I use my cell phone heavily for my job and therefore, had a replacement express shipped to me after it was broken. Knowing I am rarely home during the day, I tried having my phone shipped to my workplace so that I could receive it, but was told my business had an "invalid" address.

My first complaint is that your website claimed the package would be delivered by 3:00 PM so I swapped shifts at work so that I would be home when it arrived. However, it did not arrive by 3 PM and I had to leave. According to your website, the package arrived at 4:52 pm, nearly two hours after the committed delivery time you provided.

Secondly, I find it very inconvenient that you only deliver business days, especially when you have no way for the customer to change delivery address, add a message to take to neighbors, deliver after a certain time or intercept a package. Because I generally work regular business hours at my job, it makes it nearly impossible to be available to receive this package I desperately need. So really, what can brown do for me because it doesn't seem like they can get a package to someone.

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Delivery Person Threw the Restoration Hardware Catalog at My Door
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SONOMA, CALIFORNIA -- At approx. 6:00 this evening I was sitting in the kitchen when I heard something I thought fall onto my roof. I looked around and finally opened the front door to find the new Restoration Hardware 12lb catalog. It appears that the UPS delivery person threw it against my front door. It had been thrown so hard that the plastic that was wrapped around the catalogs had split and the ends of one side were all torn and mashed. I'm assuming that the delivery person was upset for having to deliver these catalogs all day.

The choice of getting out of the truck and actually walking up to the door just didn't appeal to him/her so they threw 12lbs of package at my door. Not very professional in my opinion. I live around redwood trees and the first thing I thought was that a big tree had fallen on the house.

I have tried to call UPS but they keep forwarding me from dept to dept and I finally gave up. The facility where the package was loaded on the truck for delivery was Petaluma, CA. We have many problems with UPS trucks that speed thru our development... Talking to anyone is impossible. Does anyone know how to get a live Customer Service person to talk to?

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New Idiot Driver Delivered Mother's Day Package Somewhere Else
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SULPHUR SPRINGS, TEXAS -- First my Lady had trouble with Sears. They sent her a label & it was not shipped for like 4 days after the tracking # sent & Supposed to have been shipped the next day. Was sent a tracking # & stated shipped. It was sent UPS, date of delivery May 7th 2014. She saw the UPS truck running up & down the road & then she followed him not far to a business. She come back & waited BY THE GATE approx. 10 min, he NEVER come back.

She called UPS. They stated it was left at gate. She said "NO it was NOT!" She does NOT know where the fool left it. If he did, he stated one color house to her & a different color to the supervisor. Are they handling it? No! Now she stayed on the phone for hours & then more hours with Sears & PayPal. This should have been UPS responsibility to refund or take care of the matter. Their mistake and should be their problem to deal with! A bunch of chicken **!

NEVER do business with UPS, it is a hassle when something goes wrong! Now it will be weeks before this is settled & the money refunded. No Mother's Day package. What she wanted! Just NEVER USE UPS. Driver John ** & supervisor> Todd **. She was so stressed & mad last night & called upset & another supervisor Jackie hung up on her. Just take your business anywhere, but UPS. Her usual driver ALWAYS brings to house! I myself should go out there & take care of this man to man! I may yet!

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United Parcel Service Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 76 ratings and
303 reviews & complaints.
Contact Information:
United Parcel Service
55 Glenlake Pkwy. N.E.
Atlanta, GA 30328
404-828-6000 (ph)
www.ups.com
webmaster@ups.com
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