United Parcel Service - Page 3

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UPS Delivery With Signature - Worst Customer Experience Imaginable.
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I ordered a $200 present from www.mrporter.com. They shipped it out via UPS - signature required. That's when the trouble started.

1st attempt of delivery: the UPS driver does not use the intercom and does not ring the bell - he leaves a slip. I contact the customer service, give them my phone number and arrange a time for pick-up. (not really annoyed yet as misunderstandings happen)

2nd attempt of delivery: the UPS driver does not use the intercom, does not ring the bell and does not call me - he just leaves a second slip. I contact customer support and ask them why the driver didn't at least give me a call. The lady responds that drivers are not given a work phone and that they are not required to use their personal phone. At this point I get annoyed and ask them if I can pick up the package at my nearest UPS store. This was not an option and they told me to go to Watertown which is about an hour away from me. I work every day and I don't own a car. It is standard practice for USPS and FedEx to leave packages that are not picked up at the closest location so it is convenient for the customer to pick it up when they can.

3rd attempt: I planned my entire day around the pick up- They called me in the morning and I specifically asked what time they were to come by my apartment and she repeated twice 6-7pm.

I finish work at 5 so this gave me enough time to rush home to be there for this package.
But of course UPS decides to come at 5:20 pm instead - WTF.

In future I will go out of my way to avoid using UPS. I have wasted 3 days on them and the worst customer support where they just act like puppets and don't work to resolve any problems. Useless and utterly disappointed by their incompetence- everything from the drivers to customer service.
     
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trmn8r on 2013-08-02:
I have used UPS for over 30 years and I have never heard of a driver calling the customer - I would not expect that to happen. In my opinion, the phone number is taken so the hub (Watertown in your case) could call you in the event of something unusual.

There may be something unique about the setup where you live, because it is surprising that a driver would not do whatever is needed to get the addressee to sign. However, other complaints of this nature are made from time to time.

As far as scheduling delivery, UPS doesn't do that. When they told you between 6 and 7, they should have made it clear that it could happen outside that window. Their trucks are on a loop, and they aren't going to come back or diverge from the route because someone was told a time.

I'm sorry UPS didn't work out for you. What I have found with delivery companies (FedEx, usps,DHL, ups etc) is they are all different, and it takes an experience like this to learn how to work around their procedures.
JoeKay on 2013-08-02:
My UPS driver rings my buzzer, but by the time I can get to the door the truck is on its way half a block away, yet there is a ticket stuck on the door calling it a first attempt and "signature required." "Signature Required" should require HIM to stay at the door for 20 seconds. Not unreasonable.
nicole D. on 2013-08-17:
As far as this input is concerned I'm experiencing the same problem. First delivery sticky note says second attempt will be the following day marked after 5.00pm. So husband is home by 4.00pm just to find a note that the driver attempted delivery at 3.20pm even though it clearly states after 5.00pm. Slight variance I can undertsand but 1.5 hrs!!!..So I call customer service. They said they will take the phone number so the facility can call us back. Don't get a return phone call. I call again. They tell us the number they had doesn't work. So I ask the rep to repeat the number just to find out that the person who took our phone number transposed numbers. Then I'm being told I can pick up the package between 7.30pm and 8.00pm sharp in the worst part of town. And I only have two options otherwise its being returned. This is a major inconvenience as I work 60 hours and have two little kids. Now I have to take a day off work. Very inflexible company!!! To say the least.
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Ups Suck Don't Use Them They Lie and Are Very Unorganized.
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- I've purchase a phone and got 3 day ground to be shipped and delivered by the 23 of this month (July) at the latest. But, because the vender forgot to add the unit # I've called UPS TO CORRECT THE MATTER. however UPS told me to call back on the delivery day so they can contact the driver, so I did as told.

On the day of deliver, I called UPS early in the morning to get the unit number added and I've even got a confirmation call an hour later, stating that the driver was notifid about the changes and that I was going to get my shipment today. It didn't mean anyhing to UPS, because I received a notification email @1:45 pm stating that the driver couldn't deliver my package because it didn't have the unit #. So,I immediately called UPS to see what the problem was and they clearly said to me not to worry they will contact the right department to give me a call within the hour.

Two hours went by and I didn't get a call from anyone. I called again to see why d they haven't resolved my issue and again they repeated the same story. I asked to talk with a supervisor and all I got was an apology for the inconvenience.

Meanwhile, I finally got a call back from the so called right department and he said that I will get my package today before 7 pm. Well guess what? It's now 8pm and I still have nothing, only lies and false hopes.

UPS get your act together or learn how to lie a bit better or get FedEx to deliver your packages for you because it's apparent that you can't.

Final conclusion, if you need a package delivered on time, use Fed Ex.
     
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UPS Store Inferior Packing and Worse Insurance
Posted by on
Rating: 1/51
CLAREMONT, NEW HAMPSHIRE -- Tried to do everything right. Sold my neon signs on Ebay. Took them to UPS Store in Claremont, NH to make sure they would receive good packaging. Two of the signs were received by recipients broken. Filed claims for the insurance in April. It is now end of June with no headway toward any insurance reimbursement.

First was told by UPS that I am not shipper of record - local UPS Store is. I must go through them. After 7 weeks into claim and having refunded eBay buyers money, I complain to UPS again. Then I am told that they will send a pick up order for the broken lights with original packaging to verify damage, etc. - 7 weeks later. I respond to UPS that it is unreasonable to expect a person to hold on to a broken item for 7 weeks with the original packing. Of course the recipients have been refunded their money. They expected that if UPS wished to inspect the packages they would have done so in a few days or a week. Of course, they are no longer hanging onto them.

Surprise ... UPS cannot pay the claim because recipient refused to give them the light and original packaging for inspection that they no longer have - 7 weeks later! Smooth move UPS.

Of course, I fully expect that the final resolution to the second claim will have the exact same result.

I will no longer ship anything I sell by UPS and will do everything I can on items I buy online being shipped by anyone but UPS.

I strongly advise you to do the same or at least do so realizing 2 things. First, do not expect a UPS store to properly pack your fragile items. Second, do not buy into UPS's insurance scam.
     
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CU on 2013-06-25:
Not a surprise, it has always been the policy on an insurance claim to inspect the items. Not just with UPS but with every carrier. I think it's totally reasonable to hold on to an item being claimed under insurance until the claim is settled.
Todd on 2013-07-13:
Not sure what happened there? Ups will waive inspection for items under 100 $ and ask that you hold then for 5 days and then do what you want with them. If over 100$ they will either pick up the next day or call receiver to arrange on site inspection. The process is usually quick , Unfortunately had a few damages over the 10 years using ups. That's to bad what happened with your package is unusual.
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Rings the Bell and Runs
Posted by on
Rating: 1/51
BURLINGTON -- Yesterday, my door bell rang. I walked from the kitchen to the door (20 feet) only to find the ups slip on the door and the driver driving off! I yelled out as his truck door was open and he could hear and see me, yet he just drove off.

Later that day I left a note on my front door for the UPS driver to "wait for me until I answer the door." Today, once again I stayed at home because of the delivery. The bell again rang once. I RAN to the door and once again, the notice was posted on the door (missed delivery) and the driver was already back in his truck! I ran out and asked why he didn't wait? He said he "rang the bell five times", called me a liar and took off, REFUSING to deliver the package!

I have had to go and pick up my own packages in the past from the UPS after somehow having missed the delivery (even though I was at home). I could never figure out how I could have missed the delivery. After the last two times however, I have noticed that the driver pre-writes the notice, sticks it on the door, and rings the bell as he is walking away!

I am extremely unhappy with UPS, their service and especially their drivers!
I am shocked that they are still in business and that they are able to continue to screw over the public they they are doing now.
     
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trmn8r on 2013-06-19:
This is not typical of UPS drivers, in my experience. Not at all. If it were, then as you suggest they would not still be in business.

I would contact the local hub, and find out how to file a complaint. There are two sides to every story, but driving off and refusing to hand you the package is unacceptable.
Old Timer on 2013-06-20:
File a blistering complaint with UPS on his sorry butt. And let them know you want to hear back on the issue as you are not going to let UPS sweep it under the rug.

https://www.ups.com/upsemail/input?loc=en_US and reqID=SUP
Soaring Consumer on 2013-06-20:
This would make a good viral video.
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Failed to Deliver. Failed to Compensate. Unethical big business with no heart.
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I made the mistake of using UPS in a move from Oregon to Nevada. We had 10 boxes in all, each weighing about 50 pounds. 9 of them we shipped via the US Post Office. They made it to their destination as expected.

Our final and heaviest box (69#) we shipped via UPS. It never arrived.

UPS claimed they delivered it, but we were at our new home waiting, with two alert guard dogs who bark at the sound of any knock or doorbell, and it never came. We walked the neighborhood and talked to neighbors, but no one had even seen a truck in the neighborhood that day. Later we learned that a substitute driver had been working the day the box was lost.

The helpful employee at the UPS Store back in Oregon put a trace on the package, contacted the local depot manager and UPS corporate. However none of this was of any use. The UPS Store and UPS are not the same company.

After four months of waiting, gathering receipts to prove the value of what was lost, and filing a claim request, we were offered $129 for a package worth $2500. Other than the UPS Store employee we were never able to speak with a human at the company, or the claims processing center.

Yes, I should have insured it. I take responsibility for that. However, UPS has one job to do...deliver parcels. They failed.

Interestingly, as I've read through several online forums I have seen how common it is for UPS to lose packages, and they rarely pay for a loss, even when insured. UPS is a big, unethical business. I will not trust them with my valuables again.
     
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Fraudulent Billing by UPS
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- In August 2012 I shipped 3 packages via UPS and paid by credit card. The charges went through and were paid in full. In Sept I received a bill from UPS for those same packages with additional charges added on. There was an account/shipper number on the bill. I have never opened an account at UPS. I am not a company; I am an individual and only pay in full at the time of shipping. When I went to the UPS Customer Service Center from which I shipped the packages they told me there was a mistake and not to worry about it.

Last week I received another bill from UPS, with the same account/shipper number on it for over $800. All of the shipping listed was done from PA. When I went to the UPS Customer Service Center again they told me they didn't understand why that happened and not to worry about it. I contacted the UPS fraud unit on-line because that is the only way you can. I have not received any response from them.

Today I received another bill from UPS, with the same account/shipper number. I do not know where to turn to get them to correct this and stop sending me bills for an account which I never opened for items which I have never shipped. They are completely uninterested and unhelpful. There is no one in authority I can actually talk to. I have shown all of the information to the Customer Service Center and they are unable or unwilling to actually stop this fraudulent billing. I am not responsible for these bills and yet they continue to come to my name and address.

My last resort will be to hire an attorney - and of course once this issue gets resolved, with or without an attorney I will never ever do any business with UPS and will share this nightmare with everyone I know.
     
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Alain on 2012-11-15:
You may want to enlist the help of your credit card company on this. Challenge the charge and also contact the California Dept. of Consumer Affairs via http://www.dca.ca.gov/about_dca/contactus.html
trmn8r on 2012-11-15:
This is strange. It is disappointing to hear that the customer service counter person's only response was "not to worry about it." That's bogus. Of course you need to worry about it.

Contacting the fraud unit was the right way to go. Fraud investigations can often take weeks with banks, don't know about UPS. When did you file the report? Institutions often refuse to give you any information until fraud investigations are complete. Unfortunately, you usually can't call and speak with anyone.

Alain suggested contacting your CC company, but it doesn't sound like they are involved - you are receiving bills, not charges on the card. Maybe I misread it.

Personally, I would let at least 3 weeks or a month to go by after the fraud report to pursue the matter further. Good luck.
At Your Service on 2012-11-15:
There is a federal law that will help you. It's called the Fair Debt Collection Practices Act. Instead of sending them a payment, send them a letter instructing them that you dispute the amount and not contact you further about the alleged debt. This sample letter is from Clark Howard's website:

(Date)

To Whom It May Concern:

I have been contacted by your company about a debt you allege I owe. I am instructing you not to contact me further in connection with this debt. Under the Fair Debt Collection Practices Act, a federal law, you may not contact me further once I have notified you not to do so.

Sincerely,

(Name)

(Account No.)

Make sure to send the letter certified and the nonsense should come to an end.
DebtorBasher on 2012-11-15:
The FDCPA is for collections, not billing disputes. If the account ends up in collections, then the FDCPA would apply.

This is a fraud issue and needs to be handled as fraud. If you're not getting responses from UPS' fraud department, keep trying to contact them. Sometimes, a fraud department won't contact the customer until they have information for them or need information from them. Keep on them. If you can, get them to give you something in writing, stating this is not your responsibility.
madconsumer on 2012-11-15:
the account number will be the location where the package was sent from, not the individual sending it. if the packages were sent from Pennsylvania, and not California, it could be someone stole the credit card number and used it. from what location were they shipped from?

if the packages sent were across the boarder, there are tariffs involved. and the individual shipping is responsible for all tariffs and other charges.
At Your Service on 2012-11-16:
I appreciate the comment DB. Billing and collections, in this case, become one and the same. What you are telling the entity billing, and therefore trying to collect, is that you do not agree with the debt. Under the act, the entity has the option of being able to prove the charges are valid and proving it in court or, dropping the issue. They do not have the ability to continue to contact you about charges you are not in agreement with. I've used this same process myself.

I would very much agree that this issue could very easily prove to be fraud. If the OP wished, it isn't a half bad idea to pursue the fraud option.
DebtorBasher on 2012-11-16:
I understand what you're saying AtYourService, but the FDCPA is for 3rd party collections, not 1st party collections and they do not have to abide by the FDCPA rules. However, many companies will abide by them just to be on the safe side.
shirls3 on 2012-11-20:
Thank you to everyone who took the time to respond with helpful ideas. The saga continues...in the past couple of days I have been transferred to voicemail boxes that were too full to leave a message, left messages on other voicemail boxes and never received a return call. I did however, reach someone in the "billing" department who was able to tell me when this bogus account in my name was created - exactly 4 days after I mailed and paid for my packages via credit card at the UPS customer service center near me.

He also said he could see that the account was closed now. When I asked him to send me something in writing to confirm that he told me he wasn't able to do that and transferred me to someone in "accounts". The young lady there told she also was unable to put anything in writing and told me she would send my information to the "Email Division" and they would email something. Seriously....the "Email Division"??? I gave her my email address. Guess what.....right.....nothing....
Clearly UPS is not willing to stand behind their words. So I have written to the CEO with copies to all of the USP Customer Service Centers in the LA area with copies of all of the bills etc.
I think if I receive another bill, or find any notice on my credit report it will be necessary to hire an attorney. This is exhausting and UPS is obviously only interested in their shareholders - not individual customers...thanks again to everyone who responded
Lisa Baginski on 2013-06-20:
Well it is because when you sign on and pay online you are assigned a tracking Humber with a random 6 digit portion that is usually the indicator of the UPS account number. Clearly they have assigned the first six digits of your tracking number to someone else as their shipper number and are billing you for it. I myself shipped a package that way and had damage. It is looking like they paid the claim to the wrong company just because my random Internet generated tracking number matched the shipper number of Morton management. They have tried EVERYTHING rather than admit this including accusing me of fraud. Excuse me?!?! They are truly having growing pains with the whole Internet site and the tracking numbers routing them to customers that have nothing to do with the shipment. Try to get them to acknowledge this? I don't think so. Patricia Bugby and Edwina say they can't do anything and Veronica in Los Angeles is like a gang member. I also sent an email to the fraud department and still have heard nothing. Seriously. They are out of control. They will stonewall and pretend and accuse. It's awful!!'
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Can't deliver packages
Posted by on
Rating: 1/51
PANAMA CITY, FLORIDA -- UPS seems unable to deliver packages. They also make it impossible to find out tracking information or change delivery information.

I sent two packages by UPS 2nd Day Air (guaranteed delivery by 2nd business day) on two separate days. The first was sent on a Friday, with guaranteed delivery by Tuesday (Note they had some free days for themselves over the weekend). It did not arrive Tuesday, or Wednesday, or .... I went online to track package, and by Thursday (a week later) it had (presumably) made its way to Memphis via Montgomery ALA, having just left Montgomery on the delivery day (Tuesday - day 4). Still did not arrive by Friday and no further tracking info. Shipping store initiated a trAcer. Note, UPS does not allow me to initiate a trAcer or change shipping info, only the store from which it was shipped can do this, adding another layer of difficulty and obfuscation to the process. Now, Sunday (Day 9) the online tracking info says it has arrived in California (Bloody California? Why didn't they just send it to the delivery state ?). So I call them up, and they will not give me any info at all about this package-they only say a trAcer has been put on it. They will not discuss the tracking info I can see on the website! CONSEQUENCE: A Master's Degree Student will probably not graduate this summer because UPS could not deliver a document package. The shipping store did refund my $19.18. I'd also like them to reimburse me for the two-way shipping costs for FEDEX overnite so I can actually get the new documents, sign them & return them by July 31 so the student can graduate this summer. LESSON: IF YOU WANT YOUR PACKAGE TO ARRIVE AT ITS DESTINATION, USE FEDEX !!!

I'll describe the second screwup by UPS in a second post.
     
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trmn8r on 2012-07-29:
UPS delivers 15 million packages a day. Overall they do a pretty darned good job - since my start using UPS in 1982, I've never had a package go missing or be delayed for non-weather related reasons.

I'm sorry you had a problem. Without the tracking number or seeing the shipping label it's hard to know what happened. You term some of their practices "obfuscation" but that is from the perspective of someone whose package has gone missing. Allowing only the shipper to change the shipping info is a security measure.

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UPS...BAD
Posted by on
Have had inconsistent service for a few years now with a shipment that I receive monthly. I have one driver that is excellent and others that drivers make me sign, don't make me sign, some leave it on my front steps where others may take it, some leave it in the back with my recycling and garbage. It is a food product and has both melted and been frozen.
This time they had made the 3 attempts allowed. When I called to ask which depot it had been taken to they could not tell me. They then offered to re-deliver it to my work place between 9 AM and 3 P.M. on Jan. 26th. When it had not arrived I called and was informed it had been sent back to the sender. Unsatisfied with this they were to check into why and call me after 4:30 at home as I indicated I would be in transit until then and not at either phone # they had. I raced home and walked in at 4:29 to find they had already called and left an inaudible message at 4:23. I called back and explained the call had come early and now I was given a long distance number to call. I said no this should not cost me long distance charges and they said they would call me back by 7 that evening. I did not receive a call. I contacted them again the following day to be told basically they were sorry but they could not help me. It was now my responsibility to contact the shipper at my cost and ask them to reship the parcel. This was a parcel I had already paid $144.00. I told them sorry wasn't good enough and they needed to take responsibility for their error. Again I was told they could not help me and thanked me for using UPS!! Done with them. I am cancelling my autoshipment and will not use their service again.
     
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azRider on 2011-01-27:
I just curious, after the first attempt, where they left you a slip, did you call and make arrangements then to get the package? you waited till the 3rd notice and then called? if it had been me, and I paid $144 I'd be on the phone after the first attempt.
barbie39 on 2011-02-05:
Sounds like my problem with UPS'. When I call Customer service 1800-742-5677 they are very apologetic. However the local or regional office is not consumer -fiendly. My next step is to write a complaint letter to the Ceo D.Scott Davis at corporate headquarters 55 Gendale Parkway NE Atlanta Georgia
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Customer Service Sucks- If you don't pay for it, you don't get it
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Last Friday, January 7, 2011, I ordered a textbook from Amazon. I paid an additional $25.00 for two day shipment, with the expectation that the delivery would be made on Tuesday, January 11, 2011. However, on Sunday night Atlanta experienced an ice storm which shut down the entire city! I understand that, most road, including the interstates were shut down until Wednesday. So I figure that by Friday I should receive my package. Mainly because according to the UPS website, this package had been in Atlanta since Monday. Additionally, their website had indicated that the package was out for delivery on Wednesday, after which it states EXCEPTION. Today is Saturday and I still don't have my package! So I call UPS customer service, mainly because I want to know when my package will be delivered...I was told by "David" that my package "could be delivered sometime on Monday, but because of the weather being beyond the control of UPS, there was no guarantee of when it would be delivered". So, I asked if their trucks ran on Thursday, Friday or today....the answer YES. So when I asked why my package wasn't delivered today, it was because I didn't pay for Saturday delivery....REALLY, that's because I PAID TO HAVE MY PACKAGE DELIVERED ON TUESDAY!!!!! I asked "David" where I could file a complaint, because I find it unacceptable that my package has not been delivered, the response we don't have a complaint department for the weather. My complaint is not because my package was not delivered because of the weather, my complaint is because YOUR company will not deliver my package on Saturday, because I didn't pay for Saturday delivery! Then he stated that if I wanted the money paid for shipping I would need to contact Amazon. I find it horrible that FEDEX has made deliveries in my neighborhood since Thursday. It's not like I live in BFE, IT'S ATLANTA!!!!!!
     
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trmn8r on 2011-01-15:
When weather shuts down UPS, it creates havoc once they resume operations. I have experienced it myself. It isn't like if it was one day away from being delivered before the storm, it will be delivered one day after they resume. I don't know why, but it isn't. It must have something to do with the way they process the huge backlog of packages. Atlanta was totally shut down for several days.
madconsumer on 2011-01-16:
I live in the area that had the snow and ice storm. ups, and FedEx did not resume normal delvieries until Thursday. the storm blew in Sunday night, and the ice happened Monday/Tuesday night.
barbie39 on 2011-01-23:
I do not blame you. You were promised 2 day delivery and paid for it. Call Amazon and explain your situation. Chances our that you will receive a refund on charge. I agree with you FED- EX is much better and cheaper. I wish Amazon used them more often. They also deliver on Saturday.
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Lying about delivery and late deliveries
Posted by on
Two incidents in one week: First, tracking log for package that didn't get delivered said that I refused delivery, which definitely was a lie. The package took much longer than was originally indicated to be delivered, so on the day it was finally supposed to be delivered, I was waiting at home all day because it was something I really needed. No one ever came to the door, and I'm the only person here, so no one else could have refused delivery. After a long process of filling out a claims form, waiting for a response, having to call and go through long automated system, I finally found out there had been NO ATTEMPT to deliver the package because it was leaking on the truck. Sender blames UPS, but whatever ... still they lied on the tracking notice and made me jump through time-consuming hoops to find out what happened. I had better things to do than waste all that time trying to find out the truth. Of course, no apologies from UPS about lying on the tracking notice.


Incident #2: Waiting for 2 packages from Nordstrom to be delivered for four days now past initial delivery time indicated on tracking notice. UPS claims they are behind due to bad weather. Two days ago I received a FedEx ground delivery right on time, no excuses about bad weather (weather was worse than, but the pleasant young lady driving the truck had no problem getting here and carrying very large carton to the door). UPS customer service representative on phone could not have cared less about making excuses for late delivery. I pointed out that FedEx had no problem being n time despite the weather, and he said he could not comment on that. In other words: Your delivery is at least four days late. Deal with it. We don't care.

     
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leet60 on 2011-01-12:
I constantly have issues with UPS coming to my door, not knocking and leaving "signature required" packages on the doorstep. I caught one of the deliverymen leaving one of these packages on the doorstep a few weeks ago. I asked "Who signed for it?" and he lied and said no signature was required. I tracked the package online that evening and it indeed indicated signed for. When I queried UPS about this, their only response was "You got the package didn't you, so there is no issue".
fancyfarmer on 2011-01-15:
Ugh, I'm having problems with UPS making a delivery that should have been here on Tuesday, but the weather is beyond their control. When I contacted their customer service, which was of no help. I asked why my package wasn't delivered today, Saturday, it was because I didn't pay for Saturday delivery....Really UPS, if I would have known it wouldn't get here until Saturday, I would have paid for Saturday delivery, now they are saying it "might" be delivered sometime on Monday!! HORRIBLE!!!!! I asked how to file a complaint and the agent said that they didn't have a complaint department, so guess what UPS, I just found my complaint department...Thanks www.my3cents.com!!!!
UPS SUX! on 2011-02-08:
Had a package sent UPS from California and after 8 days I still did not have it. It sat in the mesquite hub for as of today 02/08/11- 6 days without moving. I had a package move through the post office that got here 3 days as of today quicker than this UPS package has.

You get no help from 800 pickUPS! It is such a joke! I spoke to people from India who of course answered questions with questions, told me there was no one in the U.S.


I could talk to, transferred me to receptionists and even had an idiot in phoenix Arizona named john who said he was a supervisor call me a cracker and hangup on me befor telling me UPS as a whole does not care about my package in any way what so ever. 8 Days with no help from UPS no phone numbers for the hubs and no corporate numbers and they ask what brown can do for you?

They can kiss my $&$&! This will be the very last time I use UPS if I can ever help it. The post office is quicker and at least you can talk to Americans when you talk to them!
UPS SUX! on 2011-02-08:
just use FedEx and the post office from now like I'm going to do and that way you know you will get it on time and will actually get it
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