United Parcel Service Consumer Reviews - Page 3

CONNECTICUT -- I received an e-mail on my p.c. that a 'package had just been delivered' with the time of delivery.. Having just arrived home and NOT seen any packages front or back.. I checked my security system that has 8 camera's showing all around the property ( and streets- I'm on a corner lot on one of the shortest streets in town) and lo & behold.. at the exact time of 'delivery'.. a UPS truck fly's past on one street and races down the 2nd street in front of my home. And?? I never get the package because it was obviously MIS-DELIVERED even though I'm the only #4 on the entire street with all of 10 houses and there's not even another residential number with the number FOUR in it! Then, to CALL UPS?? Have you tried?? Mostly automated re-direct menu's and virtually impossible to get a live 'AGENT'.. which I did the very next morning after 20 minutes of re-directing and constant B.S. automated menu's!!! I'm told that'.. Oh... if you'd contacted us YESTERDAY.. the DAY of delivery.. we might've been able to contact that driver to inform them of the MIS-DELIVERY!! Enough said..... THIS is among the reasons I have used Fedex whenever possible.....

LOVELAND, COLORADO -- Spent over an hour on trying to change my package delivery date. Did everything their tracking email told me to do. Logged into "MyChoice" UPS. Nothing worked. Nothing was accurate. They have an awful virtual help button that gets you nowhere. Finally reached a support representative on the phone. She couldn't explain exactly why it doesn't work to track my package. She was very difficult to understand and still not sure what she said. Some gibberish about how I couldn't change my delivery date because it was going from UPS to the US Postal Service. Of course, nothing on my email from United Parcel Service (UPS) told me anything about that, and nothing online told me any such thing. WHAT A MESS OF A BUSINESS!!

ATLANTA, GEORGIA -- Unreliable Parcel Service. Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered....extremely unprofessional.

A few months ago I found the business card of the manager of that location in my mailbox. That violated federal law. The gate does not reduce the width of my driveway and in no way prevents the delivery trucks from reaching my house since they have the keypad code to open it. It opens automatically for exit. They know all of this. They also know that we are both handicapped, which is the reason for the delivery instructions to our front door.

ATLANTA, GEORGIA -- I had a simple shipment of a legal document shipped from a Canadian office. UPS delivery in Atlanta couldn't figure out the address they inputted, so the document ( 3 day delivery) sat at a UPS facility in Atlanta for two weeks. I called and they adjusted the address ( a suite number) and promised next day delivery. It's been 10 days now, and counting. I call every day to track it. They write a report/request and promise me that I will get a call back that day.

Every day I call, and every day they promise someone will call. Nobody from UPS ever calls. As of today, the new commitment is it will be resolved in 8 days. I tried to call a real person at UPS in Atlanta, but there is no phone number to a person, only a machine. This has cost me big time. I'll never trust them again. I wish they would just admit they lost the envelope, or least actually follow up in some way.

VANCOUVER -- 1 is too generous, if I could give a zero, that would be more deserving of them.

I had a package measuring 32 x 17 x 4 inches. Granted, the size is a little unusual, but they said they would customize a box to fit my needs. What they did was take a larger box and stuffed my package in it, then stuffed smaller boxes and bubble wrap to fill it up. Originally weighing in at 30 pounds, the entire box now weighed 36. I not only had to pay for the extra weight, but also the packing service and the boxes (recycled btw with original packing labels from previous use).

Worse, I specifically told them NOT to deliver to the door of the house where it was destined, because there would be no one to receive it, and we didn't want a $1500 item picked up by thieves. They reassured us repeatedly, that they would notify us when it arrived and we could have someone pick up at the nearest carrier station.

This morning, I got a UPS notification the package had arrived and it had been left outside on the doorstep! I had to call long distance to my friend who had to leave work and rush clear across town to his home to get the package.

When I complained to UPS, the supervisor said, “Oh well, at least it had arrived safely.” That's supposed to offer comfort?! I will never deal with them again.

SALINAS, CALIFORNIA -- UPS Store at 1628 North Main Street, Salinas, California 93906.
On 12/29/2018 I went in wanting to print a single black and white page I had in a pdf file on my flash stick. I asked the clerk to please print it for me. She asked me to print it from a computer they had. I inserted my flash stick in the USB socket of that computer and I printed the page. After putting my signature on the page I printed, I asked her to please scan the page and put the scanned image on my flash stick. She said she can scan it and email it to me because she was unable to put it on the flash stick directly. I gave her my email address and she emailed it to me. All I wanted her to do was to print a single page and then scan a single page but she charged me $5.95. A whole multi-function printer these days costs $59.99; that is less than the cost of 11 pages at that store. She said the page printing cost was $0.45, use of the computer was $2.50 and a fax (email) was $3.00. I told her that that was the last time I come to her store. I normally went to Officemax when my printer was not close by; they charged $0.12 for printing a page and a little more than that for scanning it; but this time I had no good reason to go to the UPS other than to try a different store. Officemax was the same distance away from me. It is only $5.95 they stole but it is still robbery.

LETHBRIDGE, CALIFORNIA -- I have received such terrible service, that I intentionally looked up where I could leave a negative review in the hope to influence change. This last time I was left a notification sticker that on my $68 order there was a $24 delivery fee...okay. I signed up to have it redirected to the UPS store while I was at work. Instead they tried to delivery it again. I called the UPS store and also double checked that I signed up for that it was supposed to be delivered there. They said it was listed as incoming but they outsourced to a third party courier. I called for a week, finally I was told to call the UPS contact center. After waiting a half hour on hold they couldn't tell me where it is and suggested to call the sender to issue a refund. That is why I have things delivered regular post and insure it, so much for the Christmas presents; thanks for nothing UPS.

CHICAGO, ILLINOIS -- 1 star for answering my questions but giving me
false information every time. I ordered a jacket from a website and shipped byUPS. Package could not be held at UPS acccess point and then no update or movement for couple days. So emailed customer service and they replied saying I need to file a claim because this package is considered lost since there is no movement or update for couple of days.Claim did nothing at all except saying only investigation and trying to locate the package. So I waited for couple
more days for update. No updates during investigation. Then after waited a couple days, I checked online and it said it is being returned back to sender.I emailed customer service again and asked why is it being returned back to sender. Customer service replied saying they held it for customer to pick up or additional instructions at local package center. It WOULD HAVE BEEN NICE IF THERE was UPDATES about this
EARLIER before package was sent. THERE WAS NO UPDATE ON the location of package. I COULD HAVE picked it up IF THERE WAS A LOCATION. How do you guys hire someone with no common sense? Now I need to find a better carrier.

TAMPA, FLORIDA -- Three times in the past year, twice in the last week I received emails from UPS saying a package was delivered, yet no package was and I was home at the time. I live on a cul-de-sac in a small house with thin walls. I can hear when a big delivery truck with a noisy engine comes down the street. The truck didn't even come down my street. They refuse to start an investigation on my word and will only do so after I contact the company I purchased from so they can request an investigation. They have the ability to track the trucks exact stops and find the addresses the packages were delivered to. They did so with me. I went to the address and it was an empty house with a for sale sign - no package. I contacted them again and was not polite in my discussion with them. An hour later the package was delivered. I think today's missing package was retribution by a driver that had a complaint filed against them. I will no longer use UPS for my deliveries and will not shop at companies that use UPS for theirs.

ALASKA -- I mistakenly thought UPS was a reputable company. I just sent 35 lbs of frozen meats from Alaska to Arkansas for next day delivery guaranteed! Package dropped off on 10/9/18 at 8:30 am when UPS opens. Package is nowhere to be found, 250.00 later. I have been told it missed a flight but there have been no updated scans. I was told once today, package will be delivered by end of today, 2 day delivery. I called again today, 10/11/18. I was told it is to be delivered on 10/12/18. 3 day delivery. Meats will be no good if they the package is even found! Maybe someone got hungry huh? Seriously, UPS has horrible customer service! Never use UPS. I saw UPS reviews on this website and figured I best add to them. People not to use UPS!