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Thieving Branch "Manager" Stole My ATM Card!
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- I had loaded money onto a prepaid card and entered the Vons to use the ATM. I did not notice that the machine was out of service and stuck my card in the slot. There was nothing there to catch it and it fell in behind the wall. I looked through the slot and could see someone back there. A shrill voice angrily ordered me to get my fingers out of the being serviced slot because the machine was being serviced. I literally took 2 steps to the service desk and explained what had happened when a short, unattractive woman emerged out of nowhere. Without identifying herself, or asking who I was, she hatefully explained that she could not give me back the card that she had just seen me drop 5 seconds earlier.

It is important to reiterate that the ATM was not in service. It did not confiscate my card. SHE did! She absolutely refused to give it back, citing bank policies and federal regulations that apply to cards that are retained by ATMs, although this was not the case! I demanded that she return my property, but she took great pleasure in using a taunting, teasing tone that would remind you of a bratty child playing keep away on a playground, to tell me I had "no options." It wasn't until I reminded her that one of my options was to come across that counter and get it myself that she threatened to call the police, which would have saved me a phone call to them to report what she had done to me! I left and spent 3 hours on the phone trying to explain the situation to robotic customer service "specialists," and get some resolution. I finally spoke with a member of US bank security who listened and told me that the manager was clearly in the wrong and assured me that she had the authority to instruct the manager to return the card, provided that proper ID of the cardholder could be verified.

She promised to contact me first thing in the morning. Of course I did not hear from her. When I called her, she made no apologies for the fact that the manager had already destroyed the card. This was a prepaid card, so I did not have any other record of the number on the card. The card issuer will not tell me the number for security reasons. I am out $200 that there is no way to recover because of this. What's worse is that I had to send my 3 kids to bed hungry because, "the lady who works at the bank stole all daddy's money." This lousy excuse for a manager should be fired for misrepresenting the bank's policy, and brought up on criminal charges for stealing my property. I found her and every other bank employee I spoke with to be aloof, misinformed, spiteful, and dumb.

A bunch of impish, overgrown children dressing up in business attire to "play bank." Corrupt, heartless shells of human beings who are very dangerous in positions where they have the power to make decisions that affect people. They should be punished mercilessly!
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Tezrien on 07/21/2013:
You should have called the police yourself when she refused to return your property.
Anonymous on 07/21/2013:
File the police report anyway for theft and destruction of private property. Demand prosecution and insist you will get a writ of mandemus if necessary. The bank will probably stonewall but it can't hurt.
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US Bank loses 5+ year customer over a penny
Posted by on
WASHINGTON -- My husband and I have banked with US Bank now for nearly 6 years. We have had a few minor problems over the years, ranging from our debit cards being frozen the 1st time I purchased something online (they wanted to be sure the purchase came from us) to money being taken from our personal account in error to pay someone elses car note (they returned the money immediately and of course apologized, with the explanation being that it was a miss-key error when entering the bank account info).

3 years ago, my husband started his own business (sole proprietorship) and opened a business account with US Bank. Last July, he merged with another businessman and changed his business type (S Corp) and therefore his business account type changed, which meant he had to close out the 1st business account and start a new one. He had one outstanding check that needed to go through in the amount of 8 dollars and some change, so he left that much in his account and started the new one. He was off by ONE PENNY.

On February 17th, 2007, I had our personal account pulled up online and was paying bills, when I noticed that a charge for $391 and some change had been processed on 2/13/07 with the reason "overdraft recovery" listed. I was puzzled because I have not had any overdraft fees on our personal account since we opened it. I called Customer Service and had to hang up on the first person I talked to b/c she kept telling me she couldn't even see the charge but would open a "research form" for me and someone would call me back in 3-5 business days. I called back and spoke to another CS rep who seemed to be very helpful. While she couldn't tell me why the charge was on our personal account, she could tell me that it had come from one of the local branches in our city.

I immediately called the branch address she gave me and was informed that there was no one to talk to - it was Saturday and they were closing in one hour - and the only 'banker' onsite was with a client. I asked for a call back immediately and was assured I would at least get a call that day, even if I couldn't come in to speak directly to the banker. No callback occurred that day or the following Monday or Tuesday, so I again called their nationwide Customer Service and ended up speaking to Melissa in the "research department" who asked me if I had ever had another account with US Bank. I told her I had not, but that my husband had, and explained the reason for the change to his business account. She then told me that I might want to speak to the "other authorized signer" on my personal account and that from what she could see, it appeared that there was an old account with an outstanding balance that had never been paid but she couldn't provide me with any details b/c her computer only allowed her to look back 90 days! So, I asked her if US Bank was going to keep the $400 they had charged my personal account even though she couldn't really tell me why it had occurred, and she informed me that if I wanted to pursue this investigation, that I could order bank statements and research it myself - this coming from their "research department!!"

I called my husband and let him know that we needed to make an immediate trip to the local branch that this had occurred so we both took time off work to do so. We met with a banker, who proceeded to blatantly lie to our faces, by telling us that she too could only see back 90 days and that she would have to open up a research claim and that it may take several days. By then I was angry and I told her I was not leaving until someone could tell me what happened and how dare they think they can enter my personal account -without even notifying me - and take almost $400 in fees and then they cannot explain it! I also asked her if it was even legal to take funds w/o notifying me and she would not answer my question. She asked us to give her 24 hours to research.

The next day, after we did not hear back, my husband went back to the local branch and spoke to a different banker, who immediately was able to help him (by the way, he was new) and advised him that what had happened was that when he had closed out his first business account, he had been off by one penny, so when the last check went through, it showed a negative balance. US Bank had charged him $7/day on weekdays and $21/day on weekends, EVERY DAY, until they finally closed out the account in October!! My husband asked why he had never been notified about this, we had bought a house in May, and the business account still had our old address on it, but they did have his phone #. The banker didn't know. He stated he couldn't find any record of any attempts to contact my husband. And, the real kicker is, there was over $30 in check card rewards in that account, that my husband had forgotten about, yet US Bank didn't see fit to take the penny from that OR to give him that money.

In the middle of meeting with this banker, the branch manager, Peggy Onustack, came out and interrupted, stating to the banker that our case was already being handled by someone else and that he needed to immediately cease giving my husband information. When my husband said that he already knew what had happened and that all of this mess was over a penny, Peggy stated that she was aware and working on it. He asked if she was working on it, what did that mean, and she told him to come back at 4:00.

My husband called me and I arranged to leave work early to go with him at 4:00 to meet with her. As we were walking into the bank, Peggy saw us and met us halfway to her office, shoved a piece of paper in my hand and said she had taken care of everything and that they had replaced the funds in our account and started to walk us back to the door. I let her know that I wanted details and I wanted some answers and was not leaving until I had both. We went to her office where she proceeded to tell us exactly what the banker had told my husband, and put on airs that the whole thing was ridiculous and that she was going to be giving some feedback 'up the chain of command' about what poor customer service we had received and this was not what 5 star service was all about.

When she was done, I told her I wanted 3 things in writing: 1. confirmation that this 'mishap' was not going to show on my husband's credit report, 2. a letter from US Bank stating that no overdraft ever occurred and the charge to our personal account was in error and 3. a written statement as to whether or not US Bank is legally obligated to inform its customers that funds are going to be taken from their account prior to the action.

Peggy said she would make sure that I received all of these requests. This was Friday, 2/24/07, nearly a full week since I had first noticed the funds had been taken from our personal account. I followed up by sending written notification via email of our requests on 2/24/07. I have never heard back.

At this time, we are severing our relationship with US Bank and I am filing a complaint with the BBB and will not stop until my requests are met.

I wouldn't normally take time out of my day to post a complaint here, filing a complaint with the BBB, or spend the next few weeks stopping direct deposit of my paychecks and stopping all of my online banking, but if I stop and think about the amount of time wasted over one penny, I am utterly disgusted at the thought of doing business with US Bank another day. If someone had told me that this had happened to them, I almost wouldn't even believe it, it all sounds so ridiculous!!
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Ponie on 03/25/2007:
Although I feel you got very poor service from the bank when trying to rectify this problem, even though it was just one penny, I feel the beginning of this fiasco was your husband's doing.

I've had occasion to close three checking accounts during my lifetime. In every case, I did not make the complete close until each and every check I had written had cleared. If your husband knew a check for eight dollars and change was outstanding, he should have left at least ten dollars in the account to make certain it was covered. When the last check cleared, he could have taken out the small balance left.

Doing otherwise just opened him up to all the problems created.
mwallac on 03/25/2007:
It isn't legal to have two business accounts under different business types (sole proprietorship/S Corp) open at the same time by the same person, so he could not have done that. He definitely should have double checked his math to ensure he had the exact amount left in there, but that's neither here nor there, my point is pretty straightforward.
Slimjim on 03/25/2007:
I can't imagine how the bank didn't notify you/your husband the very first day the account went overdraft. To me, this really is a no brainer on the banks end. It should have been taken care of properly, especially business accounts. Business people don't do business with unprofessional businesses. I've pulled 6 companies accounts and a jumbo mortgage from Wachovia for not taking care of me and respecting our long standing relationship.
Anonymous on 03/26/2007:
You will probably never get item 2. The overdraft did occur and the debiting of funds from your personal account was not an error. It is known as right to setoff. There is a section in you account terms and conditions that should explain it. In essence, the bank can debit any account that bears your husbands name regardless if he deposits funds into it or not.

If wish to file complaints also try your states banking commission and the Office of the Comptroller of the Currency.

Good luck.
Anonymous on 03/26/2007:
On any given day, a bank has hundreds, thousands of accounts that go into overdraft. Who do you think is going to have time to look up a number and call you to tell you that you are overdrawn by a penny? While I agree that it could have been handled better, they refunded the charges which were legitimate. I am not convinced that you have a huge beef with the bank here.
mwallac on 03/26/2007:
Considering that there were over $30 in check card rewards money also sitting there and the branch manager stated that it was an error b/c they should have offset his mathematical error by taking the penny from there, and even the $7 overdraft fee for the mistake, that is why the money was refunded. Banks don't refund charges unless they know that they have erred.

I wonder what dollar amount an account does have to be overdrawn by before any given bank deems it critical to contact their customers? They didn't have the time to contact us initially when the error occurred, but they did have the time to debit my personal account for a penny mistake and take almost $400 in fees? I wonder what happened to the poor sap that was off by $.05 - did he get hit with $2000 in fees? Again, I think my point is fairly straightforward.
rhondam718732 on 03/27/2007:
mwallac, I understand your frustration at chasing the answer down. That alone was ridiculous. However, anytime you close an account it's wise to check back with the bank that your account is indeed "in the clear." I have closed several accounts and each bank told me the same thing "If you have funds still clearing then technically your account isn't clean until that last transaction goes through without a hitch." Your husband let one last check go through his "closed" account and it resulted in an overdraft. That was HIS responsibility to know that he was going to be $.01 short. $.01 or $100 an overdraft is an overdraft. And I don't know many banks that sart calling customers about overdrafts. They send letters and then turn them over to collections because they don't have staff/time to call. You admit your address was old; your husband closed an account with insufficient funds left in it and an old address should they need to reach him...
mwallac on 03/28/2007:
Those of you who stated that it was the fault of my husband for being a penny short, yep, I agree with that and have from the start. The fact that there was over $30 in rewards money sitting in that account when he closed it, that was not given to him, is the reason the bank confirmed that they in fact erred by not offsetting it. Furthermore, our old address may have been attached to the closed account, but when my husband opened his new business account the same day he closed the old one and put our new address on it, one would think that they would update the old account address too? We could debate this issue forever and a day, but my opinion will not be swayed. I don't mean to sound arrogant as one person commented - I posted a complaint here to make a point, some of you got that point and understand where I am coming from, some of you didn't.
truckin21 on 04/04/2007:
And you want to know why I don't deal with banks!!!!!!???? Banks are one of the most corrupt businesses in this world. They can make any kind of mistake in a nano-second, and take FOR EVER to correct it. YOU make a mistake in addition, or subtraction, or forget to enter a check in your check register, you HAVE TO CORRECT IT IMMEDIATELY OR GET CHARGED. THE BANK TOOK $400.00 of your money for an overdraft that shouldn't have cost more than $25.00. I don't care what anybody says: THE BANK SCREWED UP AND THEY ARE AFRAID TO ADMIT IT!!!!! If you have had this account as long as you say, and you have had no previous problems, why hasn't the bank extended a "Overdraft protection" program to you???? As far as banks are concerned, you are only a $$$$$$ sign to them. I have been with the same credit union for 8 years, I have a $500.00 overdraft protection that costs me nothing unless I use it. Yes, I have had occasion to use it, at which time it only costs me $20.00. Credit Unions treat you like a person instead of a $ sign. Remember the old saying: "THERE ARE TWO (2) PEOPLE IN THIS WORLD YOU CANNOT TRUST ----- POLITICIANS AND BANKERS!!!!!!!
Atisa on 12/29/2009:
I was overdrawn by a Penny last month and triggered an overdraft. US Bank reversed the charges and left me in the clear. Not that they haven't swindeled me in the past.
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US Bank - Predatory Fees, Misinformation and Horrible Customer Service.
Posted by on
CALIFORNIA -- US Bank is the absolute worst, least ethical and predatory bank I have ever had the displeasure of having an account with. Their fees are hidden and exorbitant. Most of their staff gives misinformation which costs the customer and which they will not rectify. You could end up in real trouble you are not constantly checking up on the bank and your account.

I closed my account in June 2011 because I noticed they had been charging exorbitant fees and overdraft fees with no overdraft and no longer had free checking. They started charging for all checking accounts if certain criteria were not met. They told me I had to wait for the account to be closed because a $10.00 charge which was made a week ago had still not been paid by the bank! They did this to charge me the next month’s fee on keeping the account open.

After I closed my account, I was sent a letter for a $20.00 fee on. 23cents of overdraft I was never informed of when I closed my account. I called and was told to disregard. I received a second letter with $40.00 in overdraft fees. I called to clear up the situation and asked the fees be waived since they had given me incorrect information. I was told nothing could be done and if I didn't pay it, more fees would be incurred. Stay away from this bank if you want a sound mind and your money safe.
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jktshff1 on 08/23/2011:
Suntrust is going to do away with free checking, adding a maintenance fee etc.
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Posted by on
DO NOT LEASE FROM U.S. Bank under any circumstances. If your dealer uses them, ask him to proivide another lender. U. S Bank has a nifty little trick that they apply to virtually all leasees when they turn in their car. They perform an inspection and then bill you for "excess wear and tear". The Internet is full of stories about this practice. They will bill you for hundreds, even thousands of dollars for ridiculous items. YOu have to take dozens of digital pictures of every angle of your car to dispute them, and then they will claim the picture is not clear enough or they needed a more detailed close up. I turned in a car I had leased for 4 years with less than 30,000 miles, 4 brand new tires, that had been garaged every night, little highway driving and was virtually spotlees inside and out. They still found $875 worth of "excess wear and tear" which included $60 to remove a decal from my rear bumper, and $275 to "repaint" each front plastic bumper that had very tiny scratches from bugs and road debris. They basically just punish you for not buying the car outright. I have leased 5 other cars and never paid a penny. I spent 90 days fighting them and only when I threatened to turn the report over to the Attorney General of both my state and theirs, and notify Senator Dodd's office, did they agree to work with me. They admitted no wrong doing in their estimate, but int the interest of "customer service" agreed to settle for half the charges. I took it to be done with them, even though I knew it was still wrong. They are a horrible greedy company. DO NOT LEASE FROM THEM.
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Anonymous on 10/17/2009:
Does sound like a scam.
Anonymous on 10/17/2009:
Why lease when you can buy?
Hugh_Jorgen on 10/17/2009:
They are not the first ones to discover this little "revenue enhancement" scheme.

With most lessors, you can take the car to the dealer you are going to turn it into a few weeks before the end of the lease to get it inspected and see what they will charge for.

That will allow you to remove bumper stickers, fix windshield chips and door dings on your own terms and at market prices instead of having to pay their inflated prices to have the same work done.
MRM on 10/17/2009:
Hugh Jorgen! Long time, no see! How have you been doing?
jktshff1 on 10/17/2009:
Good to see ya Hugh!
Hugh_Jorgen on 10/17/2009:
Thanks. Just been a busy summer - haven't had much time for the internet. But with cooler weather coming, I guess it's time for more M3C. :-)
MRM on 10/17/2009:
Woohoo! Its time to teach these roughnecks some lessons!
Mrs. V on 10/17/2009:
Hi Hugh ^_^ Glad to see you back ^_^
John on 07/18/2013:
They still do this in 2013 - It is unbelievable on the charges.. This is a 4 year old vehicle, but they want it showroom perfect!
stuart on 08/02/2013:
NEVER Lease from US Bank. They gave me a pay off of $37,600. I wanted to trade in the car and a dealer gave me said they would take the car at that price but US Bank would only accept the $37,600 from me. I have overage on the mileage so now, US Bank wants the car back at the end of the lease plus the mileage overage even though someone would have paid them the pay off they wanted. When I asked why I was told read the fine print on your contract. When I pushed further and asked why they wouldn't take the amount they had quoted me I was told by a supervisor - Robin - "we are not going to do that". There is a reason that the financial markets found themselves in the state they were and that consumers got hurt and its because of the greed of these companies. US BANK is a disgrace, DO NOT lease a car from them
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Stay away from US Bank
Posted by on
PORTLAND, OREGON -- My daughter's card was stolen, It took me two times for Visa Buxx to recognize that I had filled out the paperwork. Then they still denied the fraudulent charges and kept her account in the negative because that I was not going to pay the 10 dollars to get a new account. Know where does it state in the in the initial contract that if you do not get a replacement card your charges will not be considered fraudulent... scam... do not get a Visa buxx...

My wallet was stolen, I called US Bank within 30 minutes of the wallet being stolen. The bank cancelled my charge cards but did not put an alert on my account. One week later, the thieves brought in a remade ID with my information on it, and the bank teller, gave them my account numbers, and in the end Eight thousand dollars. I had to submit my paperwork three times. It took two months to get my money back. When they gave my money back they gave me to much, but they had closed my account and I did not have the time to double check the work yet when all of sudden the Fraud dept realized the mistake and then just took the money without explanation or warning so that I did not bounce. When I called and spoke with the fraud department the woman told me I should have known that the money was not mine... which would have made since if I had found the time to balance my account, I am in the military and travel a lot so no I had not had the time. I explained that she should have given notice tome again. She then laughed at something funny, I hung up. The next day, I was also informed that the overdraft was not paid off and I owed money. When the account was closed, I had asked the fraud department if they had paid my overdraft off and they said YES. Stay away from US BANK...
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Anonymous on 05/18/2009:
Unless your daughter is a minor, why were you calling to report her card stolen?
madconsumer on 05/18/2009:
so whos card is it? yours or hers? whos name appears as the account owner?
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US Bank Steals From It's Customers With Unfair Overdraft Charges
Posted by on
CINCINNATI, OHIO -- US Bank has an interesting policy. That is, to misinform the account holder of the actual balance of their account, tricking the account holder into spending more than they actually have, then actually CHANGING their own listed online banking records as it suits them to force multiple overdraft charges. This has been observed several times, when, having checked my online statement multiple times in a day over the course of a few days, the listed order of transactions has changed within hours - with the obvious purpose of forcing multiple overdrafts. Yes, my account was overdrawn due to ONE charge. Oops I screwed up, so I transferred money to cover this overdraft. Upon checking back on my account the next day, the available balances listed per transaction had ACTUALLY CHANGED FROM THE DAY BEFORE! As a result of this deception, my account had been charged 2 additional overdraft fees. That's $120 or so totaling deceptively devised overdraft charges. Even sneakier, these crooks decided not to reveal the changes and the overdrafts until the end of the next day, in order to wait until the very last possible minute, hoping, even EXPECTING me to check my balance through the day, "think" the account is positive, and (hopefully for U.S. Bank)make a few more trivial purchases that day and rack up a few more overdrafts. This is a very low blow by Screw US Bankcorp. It is misleading, dishonest, and takes advantage of people's trust in their online "banking" system by feeding misinformation and changing transaction history to steal your money. Avoid U.S. Bank at all costs, or it will cost you. Better yet, avoid banks altogether by joining a credit union and, pay cash or money order for everything you can.

Yes I made a mistake by allowing my account to get low, but in doing so my eyes were opened to just what US Bank is capable of given half a chance. I watched my account like a hawk to try to ensure I would not be charged an overdraft, yet they nailed me for 3. Thanks US Bank, I feel like I should file rape charges against you.

All banks are crooks, right, but US Bank is one of THE CROOKEDEST. You have been warned. Close your accounts and go to your local credit union asap.
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Soaring Consumer on 04/20/2009:
If you can get evidence to support this, forward it to your state's Office of the Attorney General, the Federal Trade Commission and the Office of the Comptroller of the Currency.

It may cost you a little now but it will cost them a lot more later on.

Voted helpful.
Suusan B. on 04/20/2009:
On-line banking information is a tool the bank provides to aid the customer in maintaining their account, but the ultimate responsibility is your's to maintain a check register and keep track of your balance and available funds. You can complain to all the agencies you want but you were charged the fees as outlined in your account holder agreement so it won't do you any good.
Anonymous on 04/20/2009:
Yeah Soaring, he should do that. They can stand a good laugh when they read about how he doesn't keep a register, and had no clue he was overdrawing the account. Another helpful suggestion.
Suusan is exactly right: use online banking the way it is intended, as a tool to help you balance your register. With electronic clearing of items, you can't possibly rely on an online balance, unless you have a pretty big cushion of funds, and don't have to worry about overdrawing the account.
SLR+ on 04/21/2009:
You are only a source of revenue to the bank, never forget that! And the others are correct, do not use online banking as an accurate source of balances, etc.
sanjo on 04/21/2009:
Thanks for the replies. First, as I stated before, I know that I made a mistake by allowing an overdraft. That is not the point. Nor is it the point that their policies are outlined; it makes them no less crooked. The point is that US Bank purposefully misleads account holders by literally changing transaction history as it suits them. I watched this happen because I checked my available balance *per transaction* and the money was there. Until I went over, then suddenly the two previous transactions CHANGED TO REFLECT A NEGATIVE BALANCE AT THE TIME OF THE TRANSACTIONS. This changed one overdraft, which I accept FULL responsibility for, into 3. This is unfair to the account holder and it's clearly deceptive. I don't expect "real time" balances with online banking but I expect all transactions to be accurately represented, and not changed in time, date, and available balance from one day to the next with the ONLY GOAL being to reach into my wallet. This is, in its truest form, PICKPOCKETING. First they distract you by stating erroneous info(the Bump) then change their records to force overdrafts (the Grab). It's misdirection first, then theft. Plain and simple. Constructive criticism of my account aside, anyone arguing to the contrary either has had no first hand experience with this company, is rich and never has a low balance, OR is a Serpentine US Bank Operative trying to discredit my experience, and in any of these cases those statements are without merit and should be regarded appropriately.
I own a landscaping business and if I treated my customers in a similar manner I wouldn't be in business for long.
Even though I don't expect anything to come from it I will report this to the proper agencies, although the only way to obtain proof would be to set myself up for an overdraft and take screenshots before and after they pull the switcheroo. Personally, it's too time consuming and expensive to pursue and probably fruitless. I learned a lot from my time as a goose laying golden eggs for US Bank. Namely not to trust a bank with my money. This event is just the last straw.
I don't expect US Bank to change the way they steal from people. My only real hope now is that by telling my story about how US Bank abuses it's customers I can at least keep people from getting involved with these thieves. Also, to the pessimists who think that reporting unfair business practices is pointless, I can attest that it does produce results. Sprint tried to steal over $300 in "data transfer fees" that I wasn't responsible for. After 6 months of getting nowhere with Sprint, you would be mighty surprised how fast they are willing to rectify you problem after being contacted by the FCC.
Folks, don't let these big companies walk on you. Stand up to them because you are the ones keeping them in business. Our economy is collapsing because of crooked corporations like US Bank misleading and deceiving consumers and investors, so that's where policies like these take us.
knightoftheword on 04/21/2009:
Not everything always posts in the same time period. I have had it before where I will have used my debit card at a gas station one day but it won't post unti three days later while I write I use my debit at a supply store the day after the gas station and it immediately posts so if I were to overdraw,of course there would be multiple negative transactions. However, depending on the bank, and if this is your first time, ever causing an overdraft, the bank may work with you and drop one of the overdraft charges. My bank did it for me once in a similar situation; I was nice, explained the situation, explained I had never overdrawn before on this account, and they chose to work with me and drop one of the fees that ONE TIME ONLY. My records have been extremely accurate ever since. If you don't spend what you don't have, you won't have to worry about it.
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Protect your cash! Steer clear from US Bank and you will be richer!
Posted by on
PORTLAND, OREGON -- BE AWARE OF US BANK FEE SCHEME. According to an article published in USA Today banks make at least 93% from fees (with free checking the fees, the fees most likely are overdraft fees). I have read some Consumer Reports about how US Bank statements did not match what really happened to the account. I had plenty of instances where my daily balance was positive and I still incurred overdraft charges. I even talked to an in-branch assistant manager who could not understand why I was charged an overdraft if I had positive balance. And here it is why: when charges on the debit cards are made regardless that they are hold (funds become not available) the bank does not post them and wait for the moment when they should post them. They watch like hyenas and charge overdraft fees because even though the money are in the bank they are not available and if they are not available (which is at the discretion of the bank) therefore, your account is paid an overdraft fee. Looking at your statement you will not know what happened (they cover their kill very methodically) so going and asking a teller makes you more confusing until you decide to sit down and get to the bottom of their policy. And then it starts to stink and you are sick to your stomach. Contacting customer service will not get you anywhere because this is something that is incorporated in their software. So, the only thing left is to separate myself from this institution that is so dishonest and have a rip-off attitude.

There are so many other smaller banks that thrive in serving their customers and their fee is straight forward and the transactions recorded in real time not manipulated time. So, for you out there protect your cash and DO NOT BANK WITH US BANK!
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Soaring Consumer on 03/10/2009:
This practice should be brought to the attention of the Office of the Attorney General, the Federal Trade Commission, the BBB, and the FDIC.
woodsk1 on 03/10/2009:
I have had my account there for years. When you make a debit transaction,money is held and shows on your statement as pending. In a few days it moves to posted. I cannot see the confusion??
Soaring Consumer on 03/10/2009:
I think the issue is that despite that the account has a good positive balance, the bank decides that the money in the account is "not available" so they can fraudulently charge overdraft fees.
Anonymous on 03/10/2009:
This post is just another case of someone whining because they don't maintain their account, and get hit with fees as a result. Banks don't control when the debits hit the account, the merchant does. In any case, if you keep a register and don't spend more than you have, the posting order or date makes no difference at all.

You should certainly switch banks to ease your mind, but unless you change your habits, don't expect to see overdrafts diminish. Do yourself a favor and go to a credit union, their overdraft fees tend to be less, at least you'll save some that way.
madconsumer on 03/10/2009:
best answer ken, couldn't have said any more clearly.

I cannot see that this happens so regularly, and with all banks, that congress hasn't stepped in. oh wait, cause it only happens if the accounts are not maintained properly.
Soaring Consumer on 03/10/2009:
Panterutza can you clarify if you had plenty of your money in your account so that your debts should have been covered?
sanjo on 04/21/2009:
I feel your pain, Bro. These people talking about how you aren't watching your money are obviously not US Bank account holders LOL. US Bank DOES MANIPULATE available balance figures and transaction history. This guy sees through the smokescreen they create around the time of any "potentially profitable" transactions. I am careful to check my wrist after walking out of a US Bank, just to make sure my watch is still there.
knightoftheword on 04/21/2009:
If you feel that way, Sanjo, try another bank has KenPopcorn has suggested and you will still say the bank is manipulative. I personally think it is smart business as they are making are profit of people's laziness in choosing not to balance their books and I have had my time in the past where I drew so many overdraft fees that it was frustrating but I always blamed myself and changed my habits and for several years now, I have had only had one overdraft, which my bank took care of for me after a calm discussion of the account. If you really have that many issues, why not go somewhere else?
sanjo on 04/21/2009:
I AM switching banks, but I will keep on informing people of my experiences with US Bank. If you think it is good business knight then you must be one of the people profiting by misleading, misinforming, and taking advantage of others. The only thing keeping most of the banks in America afloat right now is BAILOUT money, I wonder how that happened???
knightoftheword on 04/21/2009:
Yep, I've owed the banks hundreds in overdrafts, so now I've turned a corner and chose to be one of the manipulators by working for eight bucks an hour in a bowling alley. Ahh, sarcasm. In all earnestness, I do hope switching banks works for you and that you choose to listen to some of these folks about keeping an updated register and not relying on the bank to do it for you, otherwise you will be back to square one.
BokiBean on 04/21/2009:
Hey knight..how's the bowling alley? Just as an aside, you probably make more than some bank tellers around here...I know that makes your day. ;)
knightoftheword on 04/21/2009:
That does make my day:) The bowling is great. We have a lot of fun and the general manager cracks me up every day with a new story. Anwyay, our mission statement: "Have fun, treat people right, live and grow together." How many other places have a motto that starts with "Have fun"? I may not make much, but I enjoy working there. Hey, I enjoy working! How many people can say that?
BokiBean on 04/21/2009:
That's a wonderful motto and you have a great attitude! Soooo many people hate their jobs and its a miserable existence for them. Good on ya!
sanjo on 04/21/2009:
LOL Thanks Knight I appreciate your advice.
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Looks Like I'm Not Alone
Posted by on
Apparently US Bank has instituted a crafty way to prevent their own collapse: Playing with deposits in a way that allows them to assess astronomical overdraft charges.

Several months ago I had an unauthorized charge placed against my debit card/checking account. It overdrew me, just barely, but the fees associated with it amounted to nearly $100. It took several days to gain a provisional credit, but I finally did (no thanks to a rather unpleasant bank branch manager, and SEVERAL reps who incorrectly informed me of the process to used to gain those credits).

Two days ago I logged in to my user account there, as I do every day (I am unemployed and living close to the edge; after that fraud episode I'm paranoid). My balance was positive, albeit low, the day before. Suddenly my balance was -$67.50.

I went to my post office box to look for overdraft notice. There it was! Only their "accounting" was specious -- they had an interesting arrangement of charges and credits which allowed them to zap me one single $37.50 overdraft charge, which NEVER SHOWED UP ON MY ONLINE ACCOUNT LEDGER. That charge allegedly was processed four days earlier, so by the time I noticed the negative balance, I had ALREADY BEEN CHARGED AN ADDITIONAL $32 FOR 8 DAYS OF "CONTINUING NEGATIVE BALANCE FEE."

I called customer service and said there was just no way I could have become negative in my balance, even a little bit. The clerk pulled up the same accounting ledger info they sent in my overdraft notice, and it became clear to me that:

1. She doesn't understand the way the bank orders charges in a manner that makes the customer always wrong, and

2. She doesn't understand that their online accounting system is inaccurate, so I never saw a negative balance in the four days since she claims I first incurred one.

I don't know about you, but I call this shoddy business practices, and I intend to pursue some sort of a complaint through my State Attorney General's consumer protection division.

I'm thoroughly disgusted with US Bank, but do not want to change just yet because I've maintained this account in good standing for three years, and often that's an important indicator when applying for credit.
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Anonymous on 02/21/2009:
What did your checkbook register say when this was happening? What? You don't keep one? Oh.
sanjo on 04/21/2009:
You are not alone. US Bank Steals Money From Account Holders.
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Unfairly holding insurance funds for my home repair
Posted by on
COLUMBUS, OHIO -- I had a house fire in January. The insurance company made the check payable to me and US Bank. They required me to jump through hoops and took the $66,000 to hold. Before they would release the first draft payment to the contractor they required several documents. I took all the required paperwork and the check to a US Bank in Columbus. This branch over-nighted the check to the office in Kentucky that handles insurance claims.

Three weeks after providing them all required paperwork for the first draft, NO MONEY was sent to the contactor to order materials. It took five days of complaining to get the first draft mailed to the contractor.

Now I know their games. So for Draft #2, I faxed the required paperwork and requested the required "visual inspection" before they would release the second draft for the contract. Guess what? No response. Two days later I sent the required paperwork and request again, still no response.

These people are holding thousands of dollars of MY MONEY to repair MY HOUSE. Every day they hold MY MONEY is another day I cannot live in MY HOUSE.
In 7 1/2 years I have NEVER been late paying my house payment. I am a good customer being treated as if I did not exist. All the while, they hold thousands of dollars that is not theirs.


Once my home is repaired I will be refinancing my home loan. I will never have another thing to do with US Bank.
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Anonymous on 05/11/2008:
First, not being late with a house payment gives you no leverage. You are never supposed to be late with a payment...it is expected you will pay on time.
Second, it appears that you still have a mortgage on the home with US BANK? Yes? Then, it is not "My House"...the property is jointly 'owned' by you and US BANK.
There...the emotional stuff has been dealt with!
All that said, you should be given the money to repair the home. The largest problem is that you are dealing with a mega-bank. You are a mere fly speck to them. Does that justify your situation. Absolutely not! Guess what? I agree that you are being mishandled. Find a human being at your nearest branch. Camp out in their office until you get answers.
RobandMar01 on 05/11/2008:
The bank will not release the funds till after the work is completed and the reason is that have an interest in the property. You have a secured loan on the house and the security took a dump when it burned down. More than likely right now it will not appraise for what you owe on it (without the repairs done). They are afraid of you blowing the check on non home repair items and leaving them holding a note on a trashed house they can not recoup there money on because the house is toast and the check was spent and gone. I know it does not seem fair but if you have a builder who does insurance work they know the game with the bank and will be more than willing to do the work with a promisary note from the bank. There are even builders who specialize in this and that is the bulk of the work they do. Check around and make sure you chose a highly recommended one because if they screw it up the bank will never release the funds. Most banks require a walk through inspection after the work is done to make sure it was done correct and if it was not they do not pay!!
GothicSmurf on 05/11/2008:
The above poster is right about US Bank not wanting you to blow it. When I worked at an insurance agency I witness a guy blowing $75K on everything BUT the repair and the contractor was left high and dry. That wasn't a fun mess to sort out.
GothicSmurf on 05/12/2008:
I witnessed*
suzann on 04/20/2012:
I get that U.S. Bank wants to make sure the repairs are done. I am going through the same problem with this u.s. bank right now. It doesn't matter what you do they are not going to release your money......not without just one more form! Forms already sent. final inspection done and is satisfactory . Paid contractor out of pocket because he couldn't wait any longer to get paid. Still no money from U.S. Bank. Yes my money.....I pay my mortgage on time and ahead of schedule most months and I pay for the insurance that paid the money for repairs.....my money that U.S Bank has used for 2.5 years free of paying any intrust on it. I have had my mortgage with them for 5 years and have paid intrust every month. This bank has bad customer reviews everywhere and now another one. I am currently out 8,000 in repairs and looking for a new loan. I don't know how they sleep at night? I will never bank with them again!
Anthony on 06/18/2012:
I to have completed all work. We rebuilt a brand new house due to a fire that left nothing much left to clean up but ash. the house appraised a full $150k more than balance of and US Bank has all documents, and then all documents that need to be notarized. Its been 5 weeks now that we are waiting on final draw, everything is 3 to 5 business days. I to fully understand protecting the investment. Just got done complaint forms for Bank Commission for both Kentucky{ us banks executive office} and Pennsylvania's Bank Commission office were we reside.
STACEY on 04/11/2013:
I went through the exact same thing. Someone broke in my house and knocked the door in and destroyed the frame - it took over a month to get ANYTHING back from the mortgage company while I'm informing them that someone could just walk back in my house if they wanted. I ended up having to borrow the balance due to the contractor so I could get the work done. Going on month 2 - I still don't have the other half of the check from the U.S. Bank.
Pissed on 09/30/2013:
We had a fire in a portable shed that wasn't even here when we took out the mortgage. There was cosmetic damage from the heat that melted some of the siding on the house. I am fully capable of replacing the few pieces of siding on the house myself but do not intend to replace the shed. The insurance company made the check out to us and US Bank. We have been fighting with them for 8 months now and they will not release the funds. I don't understand how they can hold money for a portable storage shed that was purchased after the mortgage was taken out. US Bank is the worst mortgage experience I have ever had, you call them and get transferred 6 times and still no answers. The right hand doesn't know what the left hand is doing there. As it stands now we have a section of siding that I have removed to replace but until I receive the money from US Bank to purchase the siding it is just sitting exposed to the weather which is going to cause more problems.
Mad as hell on 11/26/2013:
USBank has my insurance money and I can't fix my house without it!! I'm not paying my mortgage for the next 3 months cause I have to pay my contractor!!
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Disregard Phony Text Messages
Posted on
While broiling some pork loin skewers tonight for dinner on an unusually warm evening here in the upper Midwest - great wine, cool jazz in the air - I got a text message on my mobile. A nice little vibration and jingle near my business center this time of night made me smile thinking it was a female friend of mine checking in to say hi.

I continued rocking on the barbecue and wine waiting not wanting to torch dinner figuring I'd check in with the cell a few minutes later. Finally getting to it, I read the tiny text telling me that my US Bank credit card was in cardiac arrest - suspicious activity abounds and I'm to call some B.S. 800 number. The sender was "Security@USbank.com."

For starters, USbank is the bank behind my card - so seeing a message from what at first appeared to be a legit dotcom made me take pause. Then, as a savvy consumer, I disregarded the number texted to me requesting a call-back - I called the number on the back of my card and spoke to a CSR. They quickly informed me the text was a scam and not to respond to it - which I didn't. They checked my card activity and confirmed I was OK. Relieved I thanked the rep - she asked if I was interested in upping my credit limit. I responded "thank you, no - but would you be interested in lowering my interest rate?" I never hesitate to ask, as if you make timely payments, often they will lower it. "At this time, you're at the lowest we allow" she replied.

I hung up, finished grilling perfect kabobs, had some great wine and will sleep easier tonight knowing I haven't been scammed by some creep who inadvertently got my mobile number. The lesson to take from this gentle readers is to NEVER respond to TEXT messages from finance/credit companies on your mobile phone. Don't call their numbers or go to their sites. If you have questions, call the number on the back of the card only! Be your own hero - use common sense and don't let somebody take advantage of you.

Slim, just stay off my reviews and informatives - I don't have time or inclination to explain basic logic to you.
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DebtorBasher on 04/15/2008:
Great info...and thanks for reminding people to call the number on the back of their card to verify everything is alright, instead of calling the number left on the message.

BTW, "little vibration and jingle near my business center"...is that what men are calling it now? LOL!
Principissa on 04/16/2008:
I hope other's were as dilligent as you and called the number on the back of their card or on their statement rather than the number that texted them.
Hugh_Jorgen on 04/16/2008:
So THAT's what that vibration and jingle meant!
CrystalSword on 04/16/2008:
Great info! I will be very careful of any of that, usually I get emails and I don't even have an account at most of the places I get the emails from! Needless to say, I report them as phishing scams and go on with my life.
Slimjim on 04/18/2008:
Hmm, I always try to be compliant with every post. I guess the quip about the creative writing class was the disrespectful part. I'll just make my point without it then. What do you mean it said your credit card was in cardiac arrest? If you are trying to warn of phishing tactics and telling people what to look for, you should be specifying the body of the message exactly the way it was delivered.
paul on 06/30/2014:
I will never lease a car from U.S. Bank again. My lease wasn't even due until mid month, but those clowns would start blowing up my phone by the 5th with harassing calls. Then, they'd try to tell me I not only owed for this month...they'd try to convince me that I owed a certain "amount"...when pressed, they'd admit that they were just trying to collect for the next month as well for my "convenience." Finally, if you decide to buy the car at the end of the lease, they try to stick you with a bunch of bullsh*t "wear and tear " fees, and to top it off, they refuse to put the name of the vehicle in any name other than your own (I was going to buy the car and give it to my son)...this little stunt means I'll have to pay sales tax again when I transfer the title to my son.

US Bank is staffed by scumbags. Do not do business with them.
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