OGDEN, UTAH -- Beware of U.S. Bank and be prepared to be insulted and demoralized when you question their ridiculous fees. What kind of fees you ask, let me tell ya. In the last few months we have paid in excess of $350.00 as U.S. Bank seemingly has an automated system that is smarter than the average banker. The bottom line is all transactions are a strategic manipulation of your money that is simple yet complex and apparently legal.
When questioned the employees justify the ridiculous fees, in excess of $165.00 for a $5.00 ATM overdraft that was permitted even though I don't have overdraft protection, as a courtesy. The only courtesy here is straight to the greedy execs that have the tellers belittle you by making statements such as "it's good you know how to read" in response to other complaints on the web.
Never ever get a new account there and consider moving your money if you currently have one. I wish we would have. We are not trapped and slaves to their apparently legal, criminal, unethical misconduct! Shame on them and the puppets who unluckily landed in their clutches. Karma!
New in town, I went to a branch of US Bank to deposit my fiance's check into his account. He worked out of state and the checks come in the mail. So obviously he couldn't sign it. I had done this for him many times since he had been away. His paycheck is direct deposit, but the checks he gets for mileage, per dime, etc, the company mailed those. This was one of those checks.
The teller first started to take care of the deposit, then suddenly stopped, held it up, and started waving it around! She was telling me about how due to the patriot act she can't deposit it without a signature. I had never heard of this. I asked when this started, she said "Today, just a few minutes ago!" HA! I replied is asking if I was the first one. She said yes. It got worse from there. She was loud and the man behind me was peering over my shoulder to see what was happening as she expressed he 'concern' over the fact that this check could be fake. The whole bank was looking on. I was bright red in the face and my tongue was on the floor from my biting it so hard.
The amount in the account opened many years earlier stood at a balance 10 times more than the check I wished to deposit. He also had a savings account, and a business account, and a credit card. All in good standing. Anyway... She DID deposit it. So uhhhhh.... why would she do that if it was so called illegal as she put it.
I wrote to US Bank asking if there were any "rules, laws, regulations, standards or practices which prohibit a check being deposited without an endorsement?" They told me that although there are none, "US Bank has the right to refuse a deposit for any or no reason." For "NO REASON" at all they can refuse our money to go into the bank? WOW! That is scary. They said he should put a note in the account that I can deposit his checks. Why, if there is no law against it!?
What makes this scene worse is that a couple months earlier, another US Bank teller in the town we lived in before the move had questioned cashing a check from my finance because my name and his signatures were in different handwriting.
Well, yeah, I wrote my name it. If I was a CROOK, do you really think I would stand in front of the teller and write my name on a blank check?! She called my fiance on the phone, and then was having his signature card faxed over. So if you call him and he says no problem, why would you also need to fax his signature over? Not to mention that I went in at least once a week to deposit checks for him while he was out of town. (I guess this teller hadn't heard of the "Patriot Law' that prohibits THAT!)
I was at the far end merchant counter and she was at the other end, I could hear her and so could everyone else, talking about her suspicions etc. She talked to the account holder, what else did she want!? The whole place watched me as I walked out. She did not cash the check.
I am just a regular person, I dress neat, I'm clean, polite. I was in customer service myself for 30 years. I smile at people. I guess I either have a sign on my forehead that says 'abuse me' or I have a knack for finding these little people with big power.
I later called the manager and we had a nice talk. He told me that whenever I had business at the bank, come right to his desk. So I did. We had some nice talks where I told him that she might need some training to learn tact and diplomacy. And not to talk so loud. He agreed.
Anyway, as for the other branch in our new town, I waited patiently for the day when my fiance was working back in town and we went to US Bank together to close the accounts. I told the woman why, and about the experience. Guess what! She was there that day and overheard the whole thing. She had a talk with the teller right after I had gone because the teller was wrong to tell me all that. She SHOULD HAVE walked right up while I was at the counter. She tried to talk us out of closing the accounts, but our mind was made up. So we opened an account at a local credit union. Anyway... I stay away from the bank.
WASHINGTON -- My husband and I have banked with US Bank now for nearly 6 years. We have had a few minor problems over the years, ranging from our debit cards being frozen the 1st time I purchased something online (they wanted to be sure the purchase came from us) to money being taken from our personal account in error to pay someone else's car note (they returned the money immediately and of course apologized, with the explanation being that it was a miss-key error when entering the bank account info).
3 years ago, my husband started his own business (sole proprietorship) and opened a business account with US Bank. Last July, he merged with another businessman and changed his business type (S Corp) and therefore his business account type changed, which meant he had to close out the 1st business account and start a new one. He had one outstanding check that needed to go through in the amount of 8 dollars and some change, so he left that much in his account and started the new one. He was off by ONE PENNY.
On February 17th, 2007, I had our personal account pulled up online and was paying bills, when I noticed that a charge for $391 and some change had been processed on 2/13/07 with the reason "overdraft recovery" listed. I was puzzled because I have not had any overdraft fees on our personal account since we opened it.
I called Customer Service and had to hang up on the first person I talked to b/c she kept telling me she couldn't even see the charge but would open a "research form" for me and someone would call me back in 3-5 business days. I called back and spoke to another CS rep who seemed to be very helpful. While she couldn't tell me why the charge was on our personal account, she could tell me that it had come from one of the local branches in our city.
I immediately called the branch address she gave me and was informed that there was no one to talk to - it was Saturday and they were closing in one hour - and the only 'banker' onsite was with a client. I asked for a callback immediately and was assured I would at least get a call that day, even if I couldn't come in to speak directly to the banker.
No callback occurred that day or the following Monday or Tuesday, so I again called their nationwide Customer Service and ended up speaking to Melissa in the "research department" who asked me if I had ever had another account with US Bank. I told her I had not, but that my husband had, and explained the reason for the change to his business account.
She then told me that I might want to speak to the "other authorized signer" on my personal account and that from what she could see, it appeared that there was an old account with an outstanding balance that had never been paid but she couldn't provide me with any details b/c her computer only allowed her to look back 90 days! So, I asked her if US Bank was going to keep the $400 they had charged my personal account even though she couldn't really tell me why it had occurred, and she informed me that if I wanted to pursue this investigation, that I could order bank statements and research it myself - this coming from their "research department!"
I called my husband and let him know that we needed to make an immediate trip to the local branch that this had occurred so we both took time off work to do so. We met with a banker, who proceeded to blatantly lie to our faces, by telling us that she too could only see back 90 days and that she would have to open up a research claim and that it may take several days.
By then I was angry and I told her I was not leaving until someone could tell me what happened and how dare they think they can enter my personal account -without even notifying me - and take almost $400 in fees and then they cannot explain it! I also asked her if it was even legal to take funds w/o notifying me and she would not answer my question. She asked us to give her 24 hours to research.
The next day, after we did not hear back, my husband went back to the local branch and spoke to a different banker, who immediately was able to help him (by the way, he was new) and advised him that what had happened was that when he had closed out his first business account, he had been off by one penny, so when the last check went through, it showed a negative balance. US Bank had charged him $7/day on weekdays and $21/day on weekends, EVERY DAY, until they finally closed out the account in October!
My husband asked why he had never been notified about this, we had bought a house in May, and the business account still had our old address on it, but they did have his phone #. The banker didn't know. He stated he couldn't find any record of any attempts to contact my husband. And, the real kicker is, there was over $30 in check card rewards in that account, that my husband had forgotten about, yet US Bank didn't see fit to take the penny from that OR to give him that money.
In the middle of meeting with this banker, the branch manager, Peggy **, came out and interrupted, stating to the banker that our case was already being handled by someone else and that he needed to immediately cease giving my husband information. When my husband said that he already knew what had happened and that all of this mess was over a penny, Peggy stated that she was aware and working on it. He asked if she was working on it, what did that mean, and she told him to come back at 4:00.
My husband called me and I arranged to leave work early to go with him at 4:00 to meet with her. As we were walking into the bank, Peggy saw us and met us halfway to her office, shoved a piece of paper in my hand and said she had taken care of everything and that they had replaced the funds in our account and started to walk us back to the door. I let her know that I wanted details and I wanted some answers and was not leaving until I had both.
We went to her office where she proceeded to tell us exactly what the banker had told my husband, and put on airs that the whole thing was ridiculous and that she was going to be giving some feedback 'up the chain of command' about what poor customer service we had received and this was not what 5 star service was all about.
When she was done, I told her I wanted 3 things in writing: 1. confirmation that this 'mishap' was not going to show on my husband's credit report, 2. a letter from US Bank stating that no overdraft ever occurred and the charge to our personal account was in error and 3. a written statement as to whether or not US Bank is legally obligated to inform its customers that funds are going to be taken from their account prior to the action. Peggy said she would make sure that I received all of these requests.
This was Friday, 2/24/07, nearly a full week since I had first noticed the funds had been taken from our personal account. I followed up by sending written notification via email of our requests on 2/24/07. I have never heard back. At this time, we are severing our relationship with US Bank and I am filing a complaint with the BBB and will not stop until my requests are met.
I wouldn't normally take time out of my day to post a complaint here, filing a complaint with the BBB, or spend the next few weeks stopping direct deposit of my paychecks and stopping all of my online banking, but if I stop and think about the amount of time wasted over one penny, I am utterly disgusted at the thought of doing business with US Bank another day. If someone had told me that this had happened to them, I almost wouldn't even believe it, it all sounds so ridiculous!
HARTFORD, WISCONSIN -- I asked about my 3 year old's money that disappeared. The money, thank GOD, was back. The teller didn't know exactly why the balance printed on the back of the receipt was off. She said to check the next day to see if it corrects itself should this happen again & that money sometimes has to get transferred from other banks. Still weird though.
HARTFORD, WISCONSIN -- I have receipts, bank statements and a log of this account. There's 6 transactions on it and money has already disappeared. Money for Birthday, Christmas and from family is gone. I will be talking to someone there with proof, for an explanation and will withdraw the rest for a better bank.
JACKSONVILLE, FLORIDA -- I was told that they would stop the sale of my home but oops it was a day too late to stop. Oh my MHz modification payment was late, "oops we can't take it". You don't have enough of income but ain't that why I need a modification. Please stay away from this bank.
MINNEAPOLIS, MINNESOTA -- I am going to paste below what I submitted to the BBB and the FDIC. I have had previous thoughts that the online banking system US Bank maintains is often times inaccurate. On several occasions, I have noticed very strange transactions appearing, and then once again disappearing on my account.
On the date of January 16, 2006, I checked my US Bank Checking Account via their online banking system at www.usbank.com. I had several purchases awaiting authorization, and my "Available Balance" was a far positive number (I do not have the exact amount, as I felt no reason to record this information). I checked my account balance via the online system again today, January 18th, 2006. All of a sudden, my account balance was negative $118.66. I had been charged two overdraft fees of $34.00 a piece from transactions that apparently went through negatively on January 13th, 2006.
These transactions were not authorized as of January 16th, 2005, so this all appears very interesting to me. I then received three more overdraft fees at $34.00 a piece on January 18th, 2006, as a result of the two overdrafts they posted to my account on the 17th. I tried contacting US Bank via their local customer service number (612-872-8657) at 4:58pm today, January 19th, 2006. I talked with Jerome, who assisted me on the phone for quite a while, but informed me that there was nothing he could do. He told me that their system showed that the transactions that went through on the 13th were fully authorized and went through on the 13th.
He informed me that maybe the online banking system was having problems, but did not look into this matter. I then asked to speak with his supervisor, Chris **, who informed me that he would not do anything to remove the charges from my account. This call lasted a total of 29 minutes and 52 seconds. I am going to receive another two overdraft fees for transactions that will be authorized shortly, as a result of the recent five overdraft fees.
I would like all the overdraft fees associated with this error to be fully refunded to my account as soon as possible. Currently, I have a total of $170.00 in overdraft fees associated with this error. Soon, I will be asked another $68.00 in overdrafts, a result of this error. That would make the total of overdrafts $238. I would also like any negative balance fees that may be added to my account from this error to be fully refunded.
While broiling some pork loin skewers tonight for dinner on an unusually warm evening here in the upper Midwest - great wine, cool jazz in the air - I got a text message on my mobile. A nice little vibration and jingle near my business center this time of night made me smile thinking it was a female friend of mine checking in to say hi.
I continued rocking on the barbecue and wine waiting not wanting to torch dinner figuring I'd check in with the cell a few minutes later. Finally getting to it, I read the tiny text telling me that my US Bank credit card was in cardiac arrest - suspicious activity abounds and I'm to call some B.S. 800 number. The sender was "Security@USbank.com."
For starters, US Bank is the bank behind my card - so seeing a message from what at first appeared to be a legit dotcom made me take pause. Then, as a savvy consumer, I disregarded the number texted to me requesting a call-back - I called the number on the back of my card and spoke to a CSR. They quickly informed me the text was a scam and not to respond to it - which I didn't. They checked my card activity and confirmed I was OK.
Relieved I thanked the rep - she asked if I was interested in upping my credit limit. I responded "thank you, no - but would you be interested in lowering my interest rate?" I never hesitate to ask, as if you make timely payments, often they will lower it. "At this time, you're at the lowest we allow" she replied.
I hung up, finished grilling perfect kabobs, had some great wine and will sleep easier tonight knowing I haven't been scammed by some creep who inadvertently got my mobile number. The lesson to take from this gentle readers is to NEVER respond to TEXT messages from finance/credit companies on your mobile phone. Don't call their numbers or go to their sites. If you have questions, call the number on the back of the card only! Be your own hero - use common sense and don't let somebody take advantage of you. Slim, just stay off my reviews and informatives - I don't have time or inclination to explain basic logic to you.
PORT ANGELES, WASHINGTON -- Due to an error caused by a company we are no longer dealing with money was withdrawn from our account and unknown to us it caused an overdraft and they refuse to stop charging the seven dollars a day, they never contacted us to tell us they just allowed the charges to accrue, my husband has been out of work since October and we were no longer using that account due to their practices and had tried to close it and were told we had to wait a week.
This is not the first time they have done this to us and we were trying to work out a reasonable solution and the bank manager Lisa was extremely rude and felt it was our fault, so we contacted the district manager at another branch and she never returned our call.... so we decided to cut our losses and pay the $125.00 lisa had quoted, we drove to the Lincoln street branch in Port Angeles WA and Lisa refused to take the $125.00 saying peggy told her we have to pay $196.00 to clear it all up, this is now going to take most of my husband's cheque and we will no longer be able to afford to pay our heating bill or buy food.
Peggy claims to be a big hearted woman on the boards of charitable associations and yet she is really a publicity seeking fraud, obviously there is nothing in it for her to help us so rather than admit they were partly to blame they want to lay it all off on us, and all we have tried to do is keep our family clothed and fed and a roof over our heads, we are trying to adopt our young grandchildren, we work with our church to help the homeless and due to people like Peggy and Lisa we could very well be homeless ourselves.
I warn anyone thinking of using US Bank to RUN not walk to the nearest credit union. Banks claim to be there for you but in reality they are just finding new ways to screw you out of your hard earned money. They got the money returned to them that was taken out in error so they are out nothing and yet they are still charging us money daily and even told us no matter what they will keep doing it until we pay. I now see why this country is in such rough shape... Banks are screwing the little man right into an early grave. I hope that by my writing this that I can stop at least one family from going through what we are.
COLUMBUS, OHIO -- I had a house fire in January. The insurance company made the check payable to me and US Bank. They required me to jump through hoops and took the $66,000 to hold. Before they would release the first draft payment to the contractor they required several documents. I took all the required paperwork and the check to a US Bank in Columbus. This branch over-nighted the check to the office in Kentucky that handles insurance claims. Three weeks after providing them all required paperwork for the first draft, NO MONEY was sent to the contractor to order materials. It took five days of complaining to get the first draft mailed to the contractor.
Now I know their games. So for Draft #2, I faxed the required paperwork and requested the required "visual inspection" before they would release the second draft for the contract. Guess what? No response. Two days later I sent the required paperwork and request again, still no response.
These people are holding thousands of dollars of MY MONEY to repair MY HOUSE. Every day they hold MY MONEY is another day I cannot live in MY HOUSE. In 7 1/2 years I have NEVER been late paying my house payment. I am a good customer being treated as if I did not exist. All the while, they hold thousands of dollars that is not theirs.
DEALING WITH US BANK IS THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY INSTITUTION, FINANCIAL OR OTHERWISE. Once my home is repaired I will be refinancing my home loan. I will never have another thing to do with US Bank.