U.S. Bancorp - Page 2

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Poor Customer Service / Excessive Fees - Refuse To Close Account And Stop Charges
Posted by Taorminadory on 04/25/2009
MILWAUKEE, WISCONSIN -- My mother passed away approximately 1 year ago. I am the executor of her estate. She has been a US Bank customer for over 20 years. In settling the estate, we paid all her final bills and withdrew funds down to $100-$200 or so. I called US Bank a number of times to let them know my mother was diseased and that I wanted to close the account. (...ever try to get someone on the phone at U.S. Bank???) They frequently refused to talk with me even though they had copies of my power of attorney for 10 years. Though the account had virtually no usage, they continued to assess charges against the account until it became negative ($125.00). I finally drove to the branch that she normally dealt with, and handed them a copy of my mother's death certificate and asked to close the account. They refused to close the account because it has a negative balance of ($125.00). They also informed me they would report this to the credit bureaus and affect my personal credit.

They have enriched themselves through excessive fees depleting what was left of a deceased woman's account and now want to continue to collect fees well after they were informed of her death. I think US Bank could find a more ethical method of achieving a profit than scavenging the balances of long time customers after their deaths. The "customer service" people (including the branch manager) recited bank policy policy like a couple of mindless/emotionless robots. They should be ashamed.
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Posted by Anonymous on 2009-04-25:
You do know that the Power of Attorney ended when your mother died, right? At that point you had no legal standing to close the account. The bright side is that unless you are a joint owner of the account, they can't do anything to your record, so I wouldn't worry about that part.
Posted by Anonymous on 2009-04-25:
"Though the account had virtually no usage"
Then who was using the account?
You should have a copy of the probate court document naming you as the executor of her estate. Bring that and the death certificate. Make sure that they are official copies.
Posted by spiderman2 on 2009-04-25:
First, my condolences on the loss of your Mother. Never try to do something like that over the phone. You needed to go to the local branch and speak with someone. show them your proof that you are the Executor of the Estate and a Death Certificate. They would then be able to tell you how to go about closing the account. Anyone can make a phone call claiming they are an executor and to close an account.
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US Bank Steals From It's Customers With Unfair Overdraft Charges
Posted by Sanjo on 04/20/2009
CINCINNATI, OHIO -- US Bank has an interesting policy. That is, to misinform the account holder of the actual balance of their account, tricking the account holder into spending more than they actually have, then actually CHANGING their own listed online banking records as it suits them to force multiple overdraft charges. This has been observed several times, when, having checked my online statement multiple times in a day over the course of a few days, the listed order of transactions has changed within hours - with the obvious purpose of forcing multiple overdrafts. Yes, my account was overdrawn due to ONE charge. Oops I screwed up, so I transferred money to cover this overdraft. Upon checking back on my account the next day, the available balances listed per transaction had ACTUALLY CHANGED FROM THE DAY BEFORE! As a result of this deception, my account had been charged 2 additional overdraft fees. That's $120 or so totaling deceptively devised overdraft charges. Even sneakier, these crooks decided not to reveal the changes and the overdrafts until the end of the next day, in order to wait until the very last possible minute, hoping, even EXPECTING me to check my balance through the day, "think" the account is positive, and (hopefully for U.S. Bank)make a few more trivial purchases that day and rack up a few more overdrafts. This is a very low blow by Screw US Bankcorp. It is misleading, dishonest, and takes advantage of people's trust in their online "banking" system by feeding misinformation and changing transaction history to steal your money. Avoid U.S. Bank at all costs, or it will cost you. Better yet, avoid banks altogether by joining a credit union and, pay cash or money order for everything you can.

Yes I made a mistake by allowing my account to get low, but in doing so my eyes were opened to just what US Bank is capable of given half a chance. I watched my account like a hawk to try to ensure I would not be charged an overdraft, yet they nailed me for 3. Thanks US Bank, I feel like I should file rape charges against you.

All banks are crooks, right, but US Bank is one of THE CROOKEDEST. You have been warned. Close your accounts and go to your local credit union asap.
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Posted by Soaring Consumer on 2009-04-20:
If you can get evidence to support this, forward it to your state's Office of the Attorney General, the Federal Trade Commission and the Office of the Comptroller of the Currency.

It may cost you a little now but it will cost them a lot more later on.

Voted helpful.
Posted by Suusan B. on 2009-04-20:
On-line banking information is a tool the bank provides to aid the customer in maintaining their account, but the ultimate responsibility is your's to maintain a check register and keep track of your balance and available funds. You can complain to all the agencies you want but you were charged the fees as outlined in your account holder agreement so it won't do you any good.
Posted by Anonymous on 2009-04-20:
Yeah Soaring, he should do that. They can stand a good laugh when they read about how he doesn't keep a register, and had no clue he was overdrawing the account. Another helpful suggestion.
Suusan is exactly right: use online banking the way it is intended, as a tool to help you balance your register. With electronic clearing of items, you can't possibly rely on an online balance, unless you have a pretty big cushion of funds, and don't have to worry about overdrawing the account.
Posted by SLR+ on 2009-04-21:
You are only a source of revenue to the bank, never forget that! And the others are correct, do not use online banking as an accurate source of balances, etc.
Posted by sanjo on 2009-04-21:
Thanks for the replies. First, as I stated before, I know that I made a mistake by allowing an overdraft. That is not the point. Nor is it the point that their policies are outlined; it makes them no less crooked. The point is that US Bank purposefully misleads account holders by literally changing transaction history as it suits them. I watched this happen because I checked my available balance *per transaction* and the money was there. Until I went over, then suddenly the two previous transactions CHANGED TO REFLECT A NEGATIVE BALANCE AT THE TIME OF THE TRANSACTIONS. This changed one overdraft, which I accept FULL responsibility for, into 3. This is unfair to the account holder and it's clearly deceptive. I don't expect "real time" balances with online banking but I expect all transactions to be accurately represented, and not changed in time, date, and available balance from one day to the next with the ONLY GOAL being to reach into my wallet. This is, in it's truest form, PICKPOCKETING. First they distract you by stating erroneous info(the Bump) then change their records to force overdrafts (the Grab). It's misdirection first, then theft. Plain and simple. Constructive criticism of my account aside, anyone arguing to the contrary either has had no first hand experience with this company, is rich and never has a low balance, OR is a Serpentine US Bank Operative trying to discredit my experience, and in any of these cases those statements are without merit and should be regarded appropriately.
I own a landscaping business and if I treated my customers in a similar manner I wouldn't be in business for long.
Even though I don't expect anything to come from it I will report this to the proper agencies, although the only way to obtain proof would be to set myself up for an overdraft and take screenshots before and after they pull the switcheroo. Personally, it's too time consuming and expensive to pursue and probably fruitless. I learned a lot from my time as a goose laying golden eggs for US Bank. Namely not to trust a bank with my money. This event is just the last straw.
I don't expect US Bank to change the way they steal from people. My only real hope now is that by telling my story about how US Bank abuses it's customers I can at least keep people from getting involved with these thieves. Also, to the pessimists who think that reporting unfair business practices is pointless, I can attest that it does produce results. Sprint tried to steal over $300 in "data transfer fees" that I wasn't responsible for. After 6 months of getting nowhere with Sprint, you would be mighty surprised how fast they are willing to rectify you problem after being contacted by the FCC.
Folks, don't let these big companies walk on you. Stand up to them because you are the ones keeping them in business. Our economy is collapsing because of crooked corporations like US Bank misleading and deceiving consumers and investors, so that's where policies like these take us.
Posted by knightoftheword on 2009-04-21:
Not everything always posts in the same time period. I have had it before where I will have used my debit card at a gas station one day but it won't post unti three days later while I write I use my debit at a supply store the day after the gas station and it immediatly posts so if I were to overdraw,of course there would be multiple negative transactions. However, depending on the bank, and if this is your first time, ever causing an overdraft, the bank may work with you and drop one of the overdraft charges. My bank did it for me once in a similar situation; I was nice, explained the situation, explained I had never overdrawn before on this account, and they chose to work with me and drop one of the fees that ONE TIME ONLY. My records have been extremely accurate ever since. If you don't spend what you don't have, you won't have to worry about it.
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Snail Mail
Posted by Outdoorfurniture on 03/31/2009
US Bank chooses to notify its members by mail instead of email or both. I am a college student and at the beginning of last December I accidentally wrote a check for rent from the wrong checking account. After I went home for Christmas, I went abroad to study in Germany. When I returned to College at the end of January I found a pile of letters informing me of my mistake and telling me I owed the bank approximately $650.00. I have since appealed the charge and received about 50% of my money back. Now the mistake has only cost me $130. I had the money available and if I had been emailed, this charge would be around $27 instead of $130. I asked a bank representative why they send letters instead of emails and was told that the Bank does not have the resources to send everyone an email. I assume then that US Bank is under the impression letters are cheaper then emails. In addition to being less environmentally friendly the letter system is unethical and exploitive?

I would really appreciate an answer to this question of why US Bank chooses to be ethically and environmentally irresponsible by notifying it's members of overdraft fews via snail mail instead of via email?
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Posted by Anonymous on 2009-04-01:
Not everyone has access to a computer.
You can either check you account through the online banking or set up your own email alerts.
You should take a bit more of an active role in managing your account.
Posted by yoke on 2009-04-01:
The bank did nothing wrong and you should be happy that they were willing to work with you for your error.
Why did your landlord not e-mail you and let you know your rent check had bounced?
Posted by Anonymous on 2009-04-01:
There are legalities involved. Certain documents must be sent by US Mail unless you have submitted very specific requests to have an alternate used. If you never took these steps, why would you expect email?
Posted by Outdoorfurniture on 2009-04-01:
I understand that the Bank system makes it's profit on the mistakes of its bank members. My question is should the Bank inform its members of overdraft charges? In my opinion it is unethical and exploitive to not make at least a minimal effort inform bank members of overdraft charges. I get emails from US Bank all the time. New opportunities, or my monthly statement. I made no specific requests to have us bank fill my inbox in that way. However, I would really appreciate to be told when I am being charged $8 a day.
Posted by Anonymous on 2009-04-01:
It was a hard lesson. You wrote a check from the wrong account. It cost you $130. You will not make the same error again. No shame in it. BTW: If you are paying $130 of the original $650 in bank fees, you are paying 20% of the total fees, not 50%. US Bank gave in quite a bit. BoA would have hunted you down and shot your dog. I know you want a safety net. It's okay to want one. Sometimes there are none.
Posted by yoke on 2009-04-01:
If you wrote the check in early December you would have known the check bounced well before leaving for Germany or going home for the holidays. Did your landlord not inform you of the bounced check? I find it difficult to believe that a landlord would not try and contact you when the check bounced.
Posted by Anonymous on 2009-04-01:
All good answers above, but this is why I choose to bank with two smaller regional banks. Both will still take the time to pick up the phone and call their customers as well as use email and regular mail.
Posted by Outdoorfurniture on 2009-04-01:
Do people often post false stories on this site? My rent was $370, so I subtracted that from the $650 and I subtracted the original $19 dollar over draft fee. Which means I was charged roughly $260 in overdraft fees. About the landlord, I do not live with my landlord, nor does my landlord check my mail but that isn't important because my mail goes to my school mailbox. Also I was home for the holidays before the check was even cashed. My original question has still not been addressed, which is does a bank have an ethical responsibility to inform its members that they are being charged overdraft fees and if it does, then why does it not email it's members as well as send mail, when email is a cheaper and faster way of contacting people. Additionally I had informed the bank that I was in Germany and spoke to a bank representative over the phone about a security issue and was not told at the time I was being charged overdraft fees.
Posted by yoke on 2009-04-01:
Did you not notice that there was $370 extra in the checking account you thought you used?
Whether or not you live with your landlord does not matter. Once the bank returned the check why did the landlord not e-mail you (like you expect the bank to do) and let you know? You would have known much faster had he done that.
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Protect your cash! Steer clear from US Bank and you will be richer!
Posted by Panterutza on 03/10/2009
PORTLAND, OREGON -- BE AWARE OF US BANK FEE SCHEME. According to an article published in USA Today banks make at least 93% from fees (with free checking the fees, the fees most likely are overdraft fees). I have read some consumer reports about how US Bank statements did not match what really happened to the account. I had plenty of instances where my daily balance was positive and I still incurred overdraft charges. I even talked to an in-branch assistant manager who could not understand why I was charged an overdraft if I had positive balance. And here it is why: when charges on the debit cards are made regardless that they are hold (funds become not available) the bank does not post them and wait for the moment when they should post them. They watch like hyenas and charge overdraft fees because even though the money are in the bank they are not available and if they are not available (which is at the discretion of the bank) therefore, your account is paid an overdraft fee. Looking at your statement you will not know what happened (they cover their kill very methodically) so going and asking a teller makes you more confusing until you decide to sit down and get to the bottom of their policy. And then it starts to stink and you are sick to your stomach. Contacting customer service will not get you anywhere because this is something that is incorporated in their software. So, the only thing left is to separate myself from this institution that is so dishonest and have a rip-off attitude.

There are so many other smaller banks that thrive in serving their customers and their fee is straight forward and the transactions recorded in real time not manipulated time. So, for you out there protect your cash and DO NOT BANK WITH US BANK!
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Posted by Soaring Consumer on 2009-03-10:
This practice should be brought to the attention of the Office of the Attorney General, the Federal Trade Commission, the BBB, and the FDIC.
Posted by woodsk1 on 2009-03-10:
I have had my account there for years. When you make a debit transaction,money is held and shows on your statement as pending. In a few days it moves to posted. I cant see the confusion??
Posted by Soaring Consumer on 2009-03-10:
I think the issue is that despite that the account has a good positive balance, the bank decides that the money in the account is "not available" so they can fraudulently charge overdraft fees.
Posted by Anonymous on 2009-03-10:
This post is just another case of someone whining because they don't maintain their account, and get hit with fees as a result. Banks don't control when the debits hit the account, the merchant does. In any case, if you keep a register and don't spend more than you have, the posting order or date makes no difference at all.

You should certainly switch banks to ease your mind, but unless you change your habits, don't expect to see overdrafts diminish. Do yourself a favor and go to a credit union, their overdraft fees tend to be less, at least you'll save some that way.
Posted by madconsumer on 2009-03-10:
best answer ken, couldn't have said any more clearly.

i cannot see that this happens so regularly, and with all banks, that congress hasn't stepped in. oh wait, cause it only happens if the accounts are not maintained properly.
Posted by Soaring Consumer on 2009-03-10:
Panterutza can you clarify if you had plenty of your money in your account so that your debts should have been covered?
Posted by sanjo on 2009-04-21:
I feel your pain, Bro. These people talking about how you aren't watching your money are obviously not US Bank account holders LOL. US Bank DOES MANIPULATE available balance figures and transaction history. This guy sees through the smokescreen they create around the time of any "potentially profitable" transactions. I am careful to check my wrist after walking out of a US Bank, just to make sure my watch is still there.
Posted by knightoftheword on 2009-04-21:
If you feel that way, Sanjo, try another bank has KenPopcorn has suggested and you will still say the bank is manipulative. I personally think it is smart business as they are making are profit of people's laziness in choosing not to balance their books and I have had my time in the past where I drew so many overdraft fees that it was frustrating but I always blamed myself and changed my habits and for several years now, I have had only had one overdraft, which my bank took care of for me after a calm discussion of the account. If you really have that many issues, why not go somewhere else?
Posted by sanjo on 2009-04-21:
I AM switching banks, but I will keep on informing people of my experiences with US Bank. If you think it is good business knight then you must be one of the people profiting by misleading, misinforming, and taking advantage of others. The only thing keeping most of the banks in America afloat right now is BAILOUT money, I wonder how that happened???
Posted by knightoftheword on 2009-04-21:
Yep, I've owed the banks hundreds in overdrafts, so now I've turned a corner and chose to be one of the manipulators by working for eight bucks an hour in a bowling alley. Ahh, sarcasm. In all earnestness, I do hope switching banks works for you and that you choose to listen to some of these folks about keeping an updated register and not relying on the bank to do it for you, otherwise you will be back to square one.
Posted by BokiBean on 2009-04-21:
Hey knight..how's the bowling alley? Just as an aside, you probably make more than some bank tellers around here...I know that makes your day. ;)
Posted by knightoftheword on 2009-04-21:
That does make my day:) The bowling is great. We have a lot of fun and the general manager cracks me up every day with a new story. Anwyay, our mission statement: "Have fun, treat people right, live and grow together." How many other places have a motto that starts with "Have fun"? I may not make much, but I enjoy working there. Hey, I enjoy working! How many people can say that?
Posted by BokiBean on 2009-04-21:
That's a wonderful motto and you have a great attitude! Soooo many people hate their jobs and its a miserable existance for them. Good on ya!
Posted by sanjo on 2009-04-21:
LOL Thanks Knight I appreciate your advice.
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Looks Like I'm Not Alone
Posted by Vjfahey on 02/21/2009
Apparently US Bank has instituted a crafty way to prevent their own collapse: Playing with deposits in a way that allows them to assess astronomical overdraft charges.

Several months ago I had an unauthorized charge placed against my debit card/checking account. It overdrew me, just barely, but the fees associated with it amounted to nearly $100. It took several days to gain a provisional credit, but I finally did (no thanks to a rather unpleasant bank branch manager, and SEVERAL reps who incorrectly informed me of the process to use to gain those credits).

Two days ago I logged in to my user account there, as I do every day (I am unemployed and living close to the edge; after that fraud episode I'm paranoid). My balance was positive, albeit low, the day before. Suddenly my balance was -$67.50.

I went to my post office box to look for overdraft notice. There it was! Only their "accounting" was specious -- they had an interesting arrangement of charges and credits which allowed them to zap me one single $37.50 overdraft charge, which NEVER SHOWED UP ON MY ONLINE ACCOUNT LEDGER. That charge allegedly was processed four days earlier, so by the time I noticed the negative balance, I had ALREADY BEEN CHARGED AN ADDITIONAL $32 FOR 8 DAYS OF "CONTINUING NEGATIVE BALANCE FEE."

I called customer service and said there was just no way I could have become negative in my balance, even a little bit. The clerk pulled up the same accounting ledger info they sent in my overdraft notice, and it became clear to me that:

1. She doesn't understand the way the bank orders charges in a manner that makes the customer always wrong, and

2. She doesn't understand that their online accounting system is inaccurate, so I never saw a negative balance in the four days since she claims I first incurred one.

I don't know about you, but I call this shoddy business practices, and I intend to pursue some sort of a complaint through my State Attorney General's consumer protection division.

I'm thoroughly disgusted with US Bank, but do not want to change just yet because I've maintained this account in good standing for three years, and often that's an important indicator when applying for credit.
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Posted by Anonymous on 2009-02-21:
What did your checkbook register say when this was happening? What? You don't keep one? Oh.
Posted by sanjo on 2009-04-21:
You are not alone. US Bank Steals Money From Account Holders.
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5 Star Guaranty Beware
Posted by Cassi801 on 02/19/2009
OGDEN, UTAH -- Beware of U.S. Bank and be prepared to be insulted and demoralized when you question their ridiculous fees. What kind of fees you ask, let me tell ya. In the last few months we have paid in excess of $350.00 as U.S. Bank seemingly has an automated system that is smarter than the average banker. The bottom line is all transactions are a strategic manipulation of your money that is simple yet complex and apparently legal. When questioned the employees justify the ridiculous fees, in excess of $165.00 for a $5.00 ATM overdraft that was permitted even though I don't have overdraft protection, as a courtesy. The only courtesy here is straight to the greedy execs that have the tellers belittle you by making statements such as ...."it's good you know how to read" in response to other complaints on the web. Never ever get a new account there and consider moving your money if you currently have one. I wish we would have.

We are not trapped and slaves to their apparently legal, criminal, unethical misconduct! Shame on them and the puppets who unluckily landed in their clutches. Karma!
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Posted by woodsk1 on 2009-02-20:
If they would have declined the card, you would have complained about that. Largest items are always paid first, and that would cause Overdraft charges. This is fully disclosed by the bank, its not a secret...
Posted by Anonymous on 2009-02-20:
When you made that ATM transaction, you were alerted (by law) that completing the transaction may cause you to incur fees.

The question is often asked 'who would want a courtesy overdraft if it is going to cost a fee?' The answer (for example) is someone whon has to make a credit card payment and they are short in their checking account. Which is worse, an overdraft fee, or a late charge and resulting rate increase from the credit card company?
The bank has no way of knowing why you want the money, or if you read the disclaimer, or if you even know that you are overdrawing the account. The assumption is that you are making an informed decision, and accepting the overdraft.
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Disregard Phony Text Messages
Posted by on 04/15/2008
While broiling some pork loin skewers tonight for dinner on an unusually warm evening here in the upper Midwest - great wine, cool jazz in the air - I got a text message on my mobile. A nice little vibration and jingle near my business center this time of night made me smile thinking it was a female friend of mine checking in to say hi.

I continued rocking on the barbecue and wine waiting not wanting to torch dinner figuring I'd check in with the cell a few minutes later. Finally getting to it, I read the tiny text telling me that my US Bank credit card was in cardiac arrest - suspicious activity abounds and I'm to call some B.S. 800 number. The sender was "Security@USbank.com."

For starters, USbank is the bank behind my card - so seeing a message from what at first appeared to be a legit dotcom made me take pause. Then, as a savvy consumer, I disregarded the number texted to me requesting a call-back - I called the number on the back of my card and spoke to a CSR. They quickly informed me the text was a scam and not to respond to it - which I didn't. They checked my card activity and confirmed I was OK. Relieved I thanked the rep - she asked if I was interested in upping my credit limit. I responded "thank you, no - but would you be interested in lowering my interest rate?" I never hesitate to ask, as if you make timely payments, often they will lower it. "At this time, you're at the lowest we allow" she replied.

I hung up, finished grilling perfect kabobs, had some great wine and will sleep easier tonight knowing I haven't been scammed by some creep who inadvertently got my mobile number. The lesson to take from this gentle readers is to NEVER respond to TEXT messages from finance/credit companies on your mobile phone. Don't call their numbers or go to their sites. If you have questions, call the number on the back of the card only! Be your own hero - use common sense and don't let somebody take advantage of you.

Slim, just stay off my reviews and informatives - I don't have time or inclination to explain basic logic to you.
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Posted by DebtorBasher on 2008-04-15:
Great info...and thanks for reminding people to call the number on the back of their card to verify everything is alright, instead of calling the number left on the message.

BTW, "little vibration and jingle near my business center"...is that what men are calling it now? LOL!
Posted by Principissa on 2008-04-16:
I hope other's were as dilligent as you and called the number on the back of their card or on their statement rather then the number that texted them.
Posted by Hugh_Jorgen on 2008-04-16:
So THAT's what that vibration and jingle meant!
Posted by CrystalSword on 2008-04-16:
Great info! I will be very careful of any of that, usually I get emails and I don't even have an account at most of the places I get the emails from! Needless to say, I report them as phishing scams and go on with my life.
Posted by Slimjim on 2008-04-18:
Hmm, I always try to be compliant with every post. I guess the quip about the creative writing class was the disrespectful part. I'll just make my point without it then. What do you mean it said your credit card was in cardiac arrest? If you are trying to warn of phishing tactics and telling people what to look for, you should be specifying the body of the message exactly the way it was delivered.
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Unfair Banking Practice
Posted by Consumer D on 03/04/2008
ST. LOUIS, MISSOURI -- On February 7, 2008, I sold a car. On that same day and with the proceeds from the sale, I purchased a cashier's check from my bank, went directly to a lobby teller window a local branch of US Bank and paid off the installment loan. It is now 27 days and counting, and I have still not received a lien release from US Bank. I have called US Bank at least four times during the last 27 days, yet I continue to wait for the lien release.

Also, I learned from US Bank that I have a refund of about $830.00 due to me, which I have yet to receive. Could it be that US Bank treats consumers like this so that they can earn interest on our money while we wait?

The person who purchased my car is also waiting for the lien release so that he can get the car registered and titled with the state.
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Posted by tnchuck100 on 2008-03-04:
Send US Bank a certified/return receipt requested letter. Advise them if you do not receive the signed off release within 10 calendar days you intend to take legal action.

You really need to do this to protect yourself. As it stands at this moment you have sold a vehicle which you don't have clear title to. This person that bought your car can back out of this deal if you don't produce the title.

Additionally, from a legal standpoint you are still the registered owner. If the person who bought the car causes damage, injury, or death things could get real complicated for you.
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Bank steals customers money
Posted by Jimhut2000 on 02/04/2008
ST PAUL, MINNESOTA -- Just wanted to share with others how US Bank treats their customers.... Below is a copy of my email to US Bank:

I just want to make it clear how disappointed I am with US Bank’s service or lack thereof.

I made an online payment on the 20th of January, this was my first online payment with US Bank, and your system indicated that all was well with the transaction, printed out the confirmation of payment.

To my surprise I received a phone call with the rep indicating my loan is past due. What! Well apparently a check digit was missing or something, WOW, Just getting a call now, 14 days later…….. No email message, no phone message, nothing.

C'mon, does US Bank really expect to retain customers by using a really crappy system and then charge the customers for this system through late charges and phone payment service charge? I say no thanks!!


Wells Fargo may be expensive, but at least you get good service!
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Posted by Principissa on 2008-02-04:
Find a credit union in your area. The interest rates are better as well as the customer service. Before you go moving your money to Wells Fargo, I urge you to read some of the reviews on this site and other's before doing so.
Posted by Anonymous on 2008-02-05:
Look through your online banking terms and conditions. It will be a separate document from your account terms and conditions. There may be a section concerning how you can recoup any fees or charges you had to pay because of the bank's error (my bank has such a "clause" but fortunately I haven't needed to use it). There may be a specific procedure to follow other than just sending an email.
Posted by madconsumer on 2008-02-05:
if you enter your information wrong, why would they go out of their way to make sure of your loan payment? they do not look thru each and every loan, and see who has paid on time. once the 14 days are up, and your payment not posted, it automatically prints out your name, then they call you.

sorry, but you are not the only person with a loan.
Posted by Ponie on 2008-02-05:
Right, Robf. The account I use most for paying bills online promises $50 if it's their error. I always schedule payments for a day before the actual due dates--just in case. In their drop-down calendars, they have greyed out all weekends and bank holidays. If I manually put in one of those dates, my transaction won't be accepted.

It's been years since I was with a credit union. Do they offer online banking?
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Cold Hearted Bankers at UsBank
Posted by Craftyeddie on 01/15/2008
PORT ANGELES, WASHINGTON -- Due to an error caused by a company we are no longer dealing with money was withdrawn from our account and unknown to us it caused an overdraft and they refuse to stop charging the seven dollars a day, they never contacted us to tell us they just allowed the charges to accrue, my husband has been out of work since October and we were no longer using that account due to their practices and had tried to close it and were told we had to wait a week. This is not the first time they have done this to us and we were trying to work out a reasonable solution and the bank manager Lisa was extremely rude and felt it was our fault, so we contacted the district manager at another branch and she never returned our call.... so we decided to cut our losses and pay the $125.00 lisa had quoted,we drove to the Lincoln street branch in Port Angeles WA and Lisa refused to take the $125.00 saying peggy told her we have to pay $196.00 to clear it all up, this is now going to take most of my husbands cheque and we will no longer be able to afford to pay our heating bill or buy food.

Peggy claims to be a big hearted woman on the boards of charitable associations and yet she is really a publicity seeking fraud, obviously there is nothing in it for her to help us so rather than admit they were partly to blame they want to lay it all off on us, and all we have tried to do is keep our family clothed and fed and a roof over our heads, we are trying to adopt our young grandchildren, we work with our church to help the homeless and due to people like Peggy and Lisa we could very well be homeless ourselves. I warn anyone thinking of using USbank to RUN not walk to the nearest credit union. Banks claim to be there for you but in reality they are just finding new ways to screw you out of your hard earned money.

They got the money returned to them that was taken out in error so they are out nothing and yet they are still charging us money daily and even told us no matter what they will keep doing it until we pay.... I now see why this country is in such rough shape ..... banks are screwing the little man right into an early grave...... I hope that by my writing this that I can stop at least one family from going thru what we are.
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