ST PAUL, MINNESOTA -- Just wanted to share with others how US Bank treats their customers. I just want to make it clear how disappointed I am with US Bank's service or lack thereof. I made an online payment on the 20th of January, this was my first online payment with US Bank, and your system indicated that all was well with the transaction, printed out the confirmation of payment.
To my surprise I received a phone call with the rep indicating my loan is past due. What! Well apparently a check digit was missing or something, WOW. Just getting a call now, 14 days later... No email message, no phone message, nothing. C'mon, does US Bank really expect to retain customers by using a really crappy system and then charge the customers for this system through late charges and phone payment service charge? I say no thanks! I'll let you know this, I WILL NEVER HAVE ANOTHER ACCOUNT WITH US BANK AGAIN, OF ANY KIND.
Wells Fargo may be expensive, but at least you get good service!
MINNEAPOLIS, MINNESOTA -- I am going to paste below what I submitted to the BBB and the FDIC. I have had previous thoughts that the online banking system US Bank maintains is often times inaccurate. On several occasions, I have noticed very strange transactions appearing, and then once again disappearing on my account.
On the date of January 16, 2006, I checked my US Bank Checking Account via their online banking system at www.usbank.com. I had several purchases awaiting authorization, and my "Available Balance" was a far positive number (I do not have the exact amount, as I felt no reason to record this information). I checked my account balance via the online system again today, January 18th, 2006. All of a sudden, my account balance was negative $118.66. I had been charged two overdraft fees of $34.00 a piece from transactions that apparently went through negatively on January 13th, 2006.
These transactions were not authorized as of January 16th, 2005, so this all appears very interesting to me. I then received three more overdraft fees at $34.00 a piece on January 18th, 2006, as a result of the two overdrafts they posted to my account on the 17th. I tried contacting US Bank via their local customer service number (612-872-8657) at 4:58pm today, January 19th, 2006. I talked with Jerome, who assisted me on the phone for quite a while, but informed me that there was nothing he could do. He told me that their system showed that the transactions that went through on the 13th were fully authorized and went through on the 13th.
He informed me that maybe the online banking system was having problems, but did not look into this matter. I then asked to speak with his supervisor, Chris **, who informed me that he would not do anything to remove the charges from my account. This call lasted a total of 29 minutes and 52 seconds. I am going to receive another two overdraft fees for transactions that will be authorized shortly, as a result of the recent five overdraft fees.
I would like all the overdraft fees associated with this error to be fully refunded to my account as soon as possible. Currently, I have a total of $170.00 in overdraft fees associated with this error. Soon, I will be asked another $68.00 in overdrafts, a result of this error. That would make the total of overdrafts $238. I would also like any negative balance fees that may be added to my account from this error to be fully refunded.
OSKOSH, WISCONSIN -- I had a boat that was damaged in Hurricane Rita. The insurance company sent a marine surveyor to get an estimate. They then sent a check to me and US Bank (the lien holder). I sent the check to the bank to be endorsed so I could cash it and begin repairs. I was told that they needed a copy of the estimate. I had the insurance company send them a copy. Now they are stating that the insurance companies estimate is not good enough for them to endorse the insurance check. It was good enough for the insurance company to print the check.
I was told that they "had to protect their interest". When I said "I just would not get the boat repaired". I was told "that is up to you". I don't see how me not getting the boat repaired is "protecting their interest". I have never signed any paper giving US Bank control over my insurance claims with the insurance company.
NASHVILLE, TENNESSEE -- Depositing our money in US Bank has proven to be unsafe and unsound. On May 31, 2002, US Bank in Nashville, Tennessee allowed a $61,000 (sixty one thousand dollars) theft from a senior citizen and his family savings account by a person who had no ownership or partnership and whose name is not on the account. A federal government employee for the Veterans Hospital converted this money without the account owners knowledge or consent.
A complaint was filed to the OCC who regulates national banks. The vice president of US Bank gave false statements to this government agency in what I believe was an attempt to cover up their gross negligence. The OCC informed that there are no laws protecting the depositors. FDIC insured is only if the bank fails.
A lawsuit has been filed in Davidson County Circuit Court and US Bank by and through their attorney's have once again filed false statements. US Bank allowed a $61,000 conversion and then turned their backs on their customers now making them victims of crime. National Banks should not be above the law!
MOST OF US -- Avoid getting a 5-star screwing from US Bank. Check out the many customer and employee complaints against this bank and its predecessors, the scandals, and the allegations of wrongdoing. Check out how this bank gave me, a 12-year customer, a major screw-over. Visit ** for the truth about US Bank and Five Star Guaranteed Service before you trust your money to them.