I purchased a new razor phone from us cellular in November 2007. It came with a 50.00 rebate. the salesman helped me fill out the rebate form and sent it off. I received a notice in the mail about a month later that the rebate had expired for that phone. I called and explained that the salesman had told me that the rebate was still in effect at the time I purchased the phone.
I was informed the rebate had expired the same day I purchased the phone. They refused to honor the rebate. Needless to say I sold the contract and went with another carrier.
I was past due on my bill by about a week. I paid the balance today. I received 4 calls today (one "restricted" - sneaky huh?)saying I needed to contact US Cellular. I contacted a CSR who told me if I didn't listen to the message completely that I would continue to get calls until the system had updated over the next 24 hours. I told her I was at work and didn't have time for one of these ungodly lengthy robocalls from technology hell that plague our society. I will change carriers if that happens again. Granted I must pay bill on time, but this was excessive.1 Replies - Latest reply on 04/20/2012Add reply
Poor business practice
SANTA FE, NEW MEXICO -- I called US Cellular to cancel my service contract because I have moved out of their service area. They have charged me a $150.00 contract cancellation fee, despite their own admission that they do not ... read full review4 Replies - Latest reply on 01/23/2007
CHICAGO, ILLINOIS -- Ok so my Samsung android keeps giving me overages every month! This month bill is nearly 700! They don't seem to care about keeping me as a customer since I have been with them since they came to Chicago several years ago. On the phone with them for over an hour an the most they can offer me is a 75$ discount, overall their whole attitude is we don't know what to tell you why your phone is using so much data even after I had taken it in to have the old OS delete and the new one put on. They suck and are very unprofessional and don't care about retaining a longtime customer!5 Replies - Latest reply on 02/28/2012Add reply
Deceitful Business Practices
This company underhandedly duped my wife, brother and I into getting new phones with our newly resigned service plans. Little did they tell us that the smartphones we chose required ... read full review2 Replies - Latest reply on 11/22/2008
IOWA -- I activated a line w/ Us Cellular in July of 05' then another line in Dec 05'. I;m living in the midwest at this time but am from the NW and my husband is from TX. There isnt much to choose from in this part of the country so we decided to go w/ Us cellular. We knew that we WERE NOT going to live in this area for a exended period of time and WAS TOLD BY THE KIOSK REP THAT IF WE MOVE OUT OF THE AREA THERE WOULDNT BE A TERM FEE. Now, over a year later we've decided to move back to TX and guess what, they want to charge a 150.00 early termination fee for both lines, 300.00 in total. When asked why they stated "you sign a contract for the service in the area you are in, not anywhere else." I've never heard of any cell phone company do this, if they dont have service in that area thats THERE FAULT not OURS!
1 Replies - Latest reply on 01/23/2007Add reply
I was lied to for commission from the rep! dont let this happen to you! I specifically asked the rep because I knew we were not going to be in this area for 2 years.
I have been a loyal customer since 1999. Products and service have been impeccable. I wish the were keeping their cellular towers in Chicagoland. Instead they are switching us to Sprint :-( Add reply
CANTON, NORTH CAROLINA -- We are a BBQ business and have been here for 2 1/2 years. We get daily calls from US cellular about an account issue. No one who works here has US Cellular nor is the business thru there either. We have talked to 4 different people in 4 days who say they will rectify this problem. As of today they have called again. We are a busy restaurant and do not have the time to contnually take theses calls. This has completely dissuaded us from EVER trying US Cellular should we become tired of AT&T.
2 Replies - Latest reply on 10/13/2012Add reply
I have been with US Cellular since they bought out Primeco. I rarely have had a problem with dropped calls, their call plans are the best priced, they have free in coming calls, and they notify me when I hit 75% of my minutes.
The only problem I ever had is with them is the Motorola phones they sell.
ORLAND PARK, ILLINOIS -- I over the past 4 months have went through 4 US Cellular phones. US Cellular uses many low grade, weak, britle phones that break or malfunction if you even look at them the wrong way.
First I went ... read full review2 Replies - Latest reply on 12/14/2010
MILWAUKEE, WISCONSIN -- US Cellular is a terrific cell phone provider to use if you live in their coverage areas. I used them for 4 years in Wisconsin and virtually never dropped calls. Even when out of the network and roaming, it still gives great call quality.
Their billing was always accurate (something I cannot say about Sprint) and the customer service in their stores (not the authorized dealers) always took care of everything on the first visit. Had I not moved out of the coverage area, I would still have them.
Stay away from these crooks
I have been with US cellular for almost four years and was relatively pleased with service and coverage until I moved within the last few months. I had a 700 minute plan so I could use my mobile for long ... read full review2 Replies - Latest reply on 08/21/2007
US Cellular=Rip Off
BURLINGTON, IOWA -- I have lived in Iowa and been a US Cellular customer for many years. When we decided to move to Colorado I called US Cellular and asked about getting a Colorado number. I was informed that they don't ... read full review1 Replies - Latest reply on 06/03/2007
Beware of US Cellular Tactics
MELBOURNE, FLORIDA -- When I was in NC I had US Cellular phone service for several years. My phone kept disconnecting and they said a new phone would pull in all the new towers. I accepted a new phone, not knowing that it ... read full review7 Replies - Latest reply on 01/23/2007
DANVILLE, ALABAMA -- After twenty years of being a cingular customer I received notice that they want to cancel my plan because I use my phone too much in areas other than mine. I have lived in the same house for 30 years and this is the first time I have heard anyone complain that there is not a tower near enough to my home. My plan runs $150 a month. I only use it about an hour a month and my roll over is in the thousands. I do roam off a different tower, but my plan does not have roaming charges. Does anyone know what's going on? Is there something in the future we do not know about? I would like some input!2 Replies - Latest reply on 01/23/2007Add reply