US Cellular

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2.2 out of 5, based on 4 ratings and
18 reviews & complaints.

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Horrible phones
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ORLAND PARK, ILLINOIS -- I over the past 4 months have gone through 4 US Cellular phones. US Cellular uses many low grade, weak, britle phones that break or malfunction if you even look at them the wrong way.

First I went through 2 Motorolla Razor phones of which in each case, both phones began shorting out and eventually stopped working. I was told by a rep at US Cellular, that the reason for this, was moisture or steam was getting into the phone and shorting out the phone. I told him that, NEVER has the phone been dropped much less dropped into water and he agreed that the phone was in good condition as the original wrapping was still on the phone, but somehow steam was entering the phone. I told him, " steam?, my house is not loaded with steam and sorry". I wasn't buying that excuse. He said, well I can offer you a new phone of which he recommended the LG UX 260. This phone as it turned out was worse than the Motorolla phones having continual software issues of which I was told after calling the rep at the Orland Park store once this was occurring, to come in and a software upgrade would need to be done.

My question is, why wasn't this done in the first place? I was told that the software malfunction was an issue with an entire batch of phones bought by US Cellular and that US Cellular doesn't know what phones are faulty and which are good. So that said, I had to go out of town for a few days to a hot climate with this faulty phone. Once down in the hotter climate, I left my phone in my car where the heat "supposedly" cracked my screen on the phone due to the fluid in the screen expanding from the heat, or so I was told by the rep at the US Cellular store. Now I'm sorry here, but aren't phones supposed to withstand the heat that is on EARTH?! Isn't that what they were made for? I wasn't standing in a forest fire or on the sun. The phone was in my car! I remember old phones such as the Nokia's could be dropped off a building and still be OK. Not a new US Cellular phone though. I was told I would need to file an insurance claim of which I would be billed the $50 deductible for. The rep assured me that US Cellular would reimburse me the $50 as a "good faith credit". I received my next LG UX 260 phone days later. Upon activation, I began having problems with the new phone almost instantly such as the phone's processor running slow or locking up all together and a hairline crack appeared at the top of the screen. I called the rep back at the Orland Park/Tinley Park store and was told to once again bring this phone back and he would take care of the problem. I came back in very irate on a Friday afternoon after the phone this time locked itself up and was told that he would issue me a $10 credit for the hassel, but he could do nothing and that I would need to come back another time when the tech was in. I said fine and that when I got a chance I would be back.

Today, I took my phone to work with me where I work in an office and had my phone alone by itself in my FRONT pocket of my pants and had not used it all day. At my time of departure from work I took my phone out of my pocket to use it and noticed that the screen's small crack had spread down the length of the screen and the new phone, only 3 weeks old, was now un-useable. I called the US Cellular store from a work phone and was told to bring it in to the Harlem Ave location and that they would have to look at it and get me a loaner phone. I arrived and was told that I have been abusing the phone, and they would do nothing for me. I pointed out that there are no scratches on the phone and that the original packaging is still attached to the phone. I was told that I must have sat on the phone. I said, "I'm sorry I don't usually sit on my front, its kind of hard to do so and this phone was not used all day". So, after many people looked at the phone, they agreed that this phone was NOT abused, but still would do nothing because that there was physical damage to the phone and that I would need to file another insurance claim.

I called customer service from the store where once again I was told that I must have dropped the phone by another US Cellular rep. I told the woman on the phone that I never even took the phone out of my pocket, nor did I sit on or fall on the phone. She said sorry, the best I can do is offer you $20 for your trouble. I told her that I just wanted out of this contract so I could go somewhere that has "real" phones. Again no luck. So, after dealing with customer service over the phone from within the US Cellular store, I was then told, "sorry we ran out of loaner phones and you need to go to the other Orland Park store". BOTTOM LINE... DON'T BUY A US CELLULAR PHONE!!! WORST PHONES ON THE MARKET!!!
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jenjenn on 07/23/2008:
I've had several phones with US Cellular. Only had issues with one type of LG phone. I had it replaced on 3 different occasions. They must have gotten sick of dealing with it, because we got coupons to get a new phone - just to get people out of that one. That's the only time though, and I've had them several years.
ShaShaGrace on 12/14/2010:
I would just like to point out that wireless carriers do not manufacture their devices. The manufacturers do. So be careful when blaming US Cellular, T Mobile, Verizon, or any other carrier for your dissatisfaction with a phone made by Motorola, Samsung, Nokia, or any other manufacturer. And just to add my personal experience: I've never been happy with a Motorola phone with any carrier. LG and Samsung have always been winners, no matter who I'm with.
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Harassing Past Due Automated Calls
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Rating: 2/51
I was past due on my bill by about a week. I paid the balance today. I received 4 calls today (one "restricted" - sneaky huh?)saying I needed to contact US Cellular. I contacted a CSR who told me if I didn't listen to the message completely that I would continue to get calls until the system had updated over the next 24 hours. I told her I was at work and didn't have time for one of these ungodly lengthy robocalls from technology hell that plague our society. I will change carriers if that happens again. Granted I must pay bill on time, but this was excessive.
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Alain on 04/20/2012:
You may wish to check and see if this has effected your credit rating.
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Data Overage Usage
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Rating: 1/51
CHICAGO, ILLINOIS -- OK so my Samsung android keeps giving me overages every month! This month bill is nearly 700! They don't seem to care about keeping me as a customer since I have been with them since they came to Chicago several years ago. On the phone with them for over an hour an the most they can offer me is a 75$ discount, overall their whole attitude is we don't know what to tell you why your phone is using so much data even after I had taken it in to have the old OS delete and the new one put on. They suck and are very unprofessional and don't care about retaining a longtime customer!
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MRM on 02/27/2012:
A $700 monthly bill... Whoa Nelly! I love my $25/month plan as I feel richer in my bank account!
madconsumer on 02/27/2012:
are you being billed per instant message or web access??
Cwazychicken on 02/27/2012:
Yikes! I have Virgin Mobile for 25 a month with unlimited text and web. Its now 35 but old customers get it for the same price. Only downer only 300 minutes...ugh
Starlord on 02/28/2012:
I have an LG800G smart phone and get triple minutes for life. Every 90 days, I buy a 60 minute card, and that gives me 180 minutes. This works out to about $6.50 per month for my cell phone. Got to love Tracfone.
Anonymous on 02/28/2012:
I also own a Tracfone. I don't use a cell phone that much so its adequate for my needs. I currently have 920 minutes on it.
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Posted by on
I purchased a new razor phone from US Cellular in November 2007. It came with a 50.00 rebate. the salesman helped me fill out the rebate form and sent it off. I received a notice in the mail about a month later that the rebate had expired for that phone. I called and explained that the salesman had told me that the rebate was still in effect at the time I purchased the phone.

I was informed the rebate had expired the same day I purchased the phone. They refused to honor the rebate. Needless to say I sold the contract and went with another carrier.
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The best phones and best customer service.
Posted by on
Rating: 5/51
CRYSTAL LAKE, ILLINOIS -- I have been a loyal customer since 1999. Products and service have been impeccable. I wish they were keeping their cellular towers in Chicagoland. Instead they are switching us to Sprint :-(
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Why the phone call?
Posted by on
Rating: 1/51
CANTON, NORTH CAROLINA -- We are a BBQ business and have been here for 2 1/2 years. We get daily calls from US cellular about an account issue. No one who works here has US Cellular nor is the business through there either. We have talked to 4 different people in 4 days who say they will rectify this problem. As of today they have called again. We are a busy restaurant and do not have the time to contnually take theses calls. This has completely dissuaded us from EVER trying US Cellular should we become tired of AT&T.
OC's Bar-b-q
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trmn8r on 10/13/2012:
This sounds the same as what happens to citizens as well - I had this problem with VZ online until I took the time to speak with the reps. It really doesn't matter that you are a business - nobody has time to deal with bill collectors we don't owe money to, and there isn't any distinction to them either. It's an account that owes money.

Hopefully the fact that you spoke with them will help get you off the list soon. Keep doing so until they do - if you hang up on them they will assume they have the right party.
DebtorBasher on 10/13/2012:
Are they calling for an individual or a business? Not that it really matters. If this isn't your account or your business account as you said, send them a certified registered Cease and desist letter with a return receipt. Tell them to cease all communications to that address and phone number because they have the wrong person. Once they receive the C&D letter, they can not continue to call at that number,otherwise they will be violating the FDCPA.
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They have always done right by me
Posted by on
I have been with US Cellular since they bought out Primeco. I rarely have had a problem with dropped calls, their call plans are the best priced, they have free in coming calls, and they notify me when I hit 75% of my minutes.

The only problem I ever had is with them is the Motorola phones they sell.
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The Customer comes first and without me there is no U.S. Cellular
Posted by on
CHICAGO, ILLINOIS -- I am a cell phone customer at U.S. cellular, I have 4 phones. I pay around 265.00 every month and this have been for the last year and four months. U.S. Cellular have very nasty customer service reps that talk to me like I am nothing as a consumer. when you call to make payment arrangements for your current bill they threaten to shut your service off and force you to make arrangements on dates that you know you can not make the payment. I had a bill do on the 28th of the month and they will not give me until at least
the 10th of the month. I had to go visit my dad whom live in Arizona, he was diagnose with liver cancer without thinking and being under the impression my service was fine I went to only get back and have 200.00 dollars in roaming charges I called and they again were very nasty and would not accommodate my bill. They are some nasty people that do not appreciate their customers. when you ask for a supervisor, they are just as nasty. I would suggest that anyone with U>S. Cellular to shop Elyse where.
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PepperElf on 04/17/2010:
to be honest, most cell phone companies don't give you free roaming, even if you tell them there's an emergency in the family.

what you may want to do the next time you travel is pick up a prepaid phone (burn phone!) and just use that while you're traveling and then toss it (or donate it to a shelter) when you're done. that way your regular bill won't get hosed.

what you don't know is that many of these companies get countless calls claiming "family emergency" as a reason to get their bills reduced or extra credit.

In one case I read about, it was the 3rd time the customer's mother had died, & once - while dead - had gotten into an accident. So, when the girls mother had died again, the company called her out on it & refused to extend her minutes.

Now your case could have been a true emergency. the thing is... fewer companies automatically believe it, not without actual proof.
RedDazes on 04/18/2010:
I have to say, when I first read your comment I felt sympathetic towards you. But about half way though it ended. It sounds like you have been paying late often. I suggest switching companies if you are really so upset with them. T-Mobile might not have as wide of a service range, but they have really great customer service.
Darsell on 04/19/2010:
Stay off the paying late,The company was told when I first signed up that I will be paying around the 10 of the month. I will be leaving and T-mobile will not get my business. I pay faithfully 300.00 a month and have been for 1year and 4 months ,I should get respect and not nasty attitudes from CS R'S
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Deceitful Business Practices
Posted by on
US Cellular...LIES!

This company underhandedly duped my wife, brother and I into getting new phones with our newly resigned service plans. Little did they tell us that the smartphones we chose required a data plan that they would not let us out of as long as we had the smartphones(which we now own) activated. So...not only did we buy the phones (at a cheaper prices..yes) but got us into a plan for $25 a month per phone for the data along with the service. The phone in question is the Moto Q. The same one in which Sprint and a few other carries said they did not require data plans for. Multiple US Cellular representatives told me "all carries require data plans with their smartphones..." Untrue! US Cellular is now telling put is simple..."too bad".

Listen to my warning...don't be fooled by enticing plan prices. They con you in to such obscured plans that they end up making the money they want with lies and confusing contract... BUYER BEWARE!!!!


Funny thing... they have billboards up in my area say... "US Cellular..WE CARE" ...ya right!

About themselves!
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Davenport on 11/22/2008:
Do you have anything in writing that says you owe 25 dollars a month for the data plan? If so, did you get it when you signed up? Either read the contract or if no such paper exists, dispute it with them.
Anonymous on 11/22/2008:
Why would you buy a data phone if you didn't want to use it for what it's designed for?

I looked on the US Cellular website and nothing says you have to have a data plan if you have a Smartphone.
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Stay away from these crooks
Posted by on
I have been with US cellular for almost four years and was relatively pleased with service and coverage until I moved within the last few months. I had a 700 minute plan so I could use my mobile for long distance calls but once I moved (locally), I no longer had a signal sufficient to hold a call. I called US Cellular and discussed options with them and they agreed I was in a poor coverage area and subsequently agreed to let me out of my contract, which I was happy with. My contract expires in May of 08 so they told me that I needed to return the handset that I had gotten with the contract (cheap Nokia) and charger, which I had no issues with. I went to the store today to take care of this and the agent got someone on the phone to review what I was told and apparently, the person on the other end told her she needed to check to see if the phone was damaged (the phone is in pristine condition). The agent told us she needed to go to the back and returned a couple minutes later to show us that there was a red sticker under the battery cover that indicated the handset had water damage and stated that, based on this, she could not accept the phone because it was not in "like new" condition. She said there would be a $150 cancellation fee now.

I was seriously ticked. There's nothing wrong with the phone. It has never been in or near water to get damaged. I don't understand why she had to take it into the back of the store to "check the indicator". Seemed suspicious to me. The indicator was right under the battery cover and she should have done so in front of me. So, I am stuck with a handset and service that doesn't do what I need it to and with a cellular company that uses deceptive practices to avoid doing what they say they will. I called Customer service and was told that I had no way of knowing whether or not the phone had been water damaged (WHAT???) and the idiot actually tried selling me another handset thinking it might work better since this one was damaged.

STAY AWAY FROM THIS COMPANY!!! I've never been so angry with a company such as this and am NOT the type to complain but I thought I needed to warn others about the deception and lies this company practices.
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Anonymous on 08/21/2007:
This is a water damage sticker, which changes colour if moisture gets into this bit of the phone, and will be used to void your warranty if your phone stops working for any reason.

In most cases, the cell phones still work after little water exposure.

The sticker does not lie, unless you think that they replace the sticker just to make you pay a cancellation fee. Very unlikely.

Anonymous on 08/21/2007:
There are generally two of these stickers. One under the battery, and one internally. The one under the battery arrives already red in something like 40% of new phones. You might try insisting that they open the phone and check the second sticker.
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