HASTINGS, NEBRASKA -- Went into store to look into cell service and buying a phone. I was prompted to shop there from a mail flier. Upon entering the store I noticed poor lighting. There was a younger gentleman working that kept fidgeting with his hair. I had several questions I wanted answered so I could make an informed decision on a 2 yr commitment. He seemed unknowledged and rushed.
He kept yelling my questions to a lady in the backroom. After about the 3rd question I could hear her complaining to someone about the interruptions. She then appeared out of the back and she appeared annoyed. I apologized for the amount of ?'s. She said "that's ok he isn't feeling well today." She did answer my questions but seemed annoyed at my inquiry so I made my way to the door.
ORLAND PARK, ILLINOIS -- I over the past 4 months have gone through 4 US Cellular phones. US Cellular uses many low grade, weak, brittle phones that break or malfunction if you even look at them the wrong way. First I went through 2 Motorola Razor phones of which in each case, both phones began shorting out and eventually stopped working.
I was told by a rep at US Cellular that the reason for this was moisture or steam was getting into the phone and shorting out the phone. I told him that, NEVER has the phone been dropped much less dropped into water and he agreed that the phone was in good condition as the original wrapping was still on the phone, but somehow steam was entering the phone.
I told him, "steam?, my house is not loaded with steam and sorry." I wasn't buying that excuse. He said, "Well I can offer you a new phone of which he recommended the LG UX 260. This phone as it turned out was worse than the Motorola phones having continual software issues of which I was told after calling the rep at the Orland Park store once this was occurring, to come in and a software upgrade would need to be done.
My question is, why wasn't this done in the first place? I was told that the software malfunction was an issue with an entire batch of phones bought by US Cellular and that US Cellular doesn't know what phones are faulty and which are good. So that said, I had to go out of town for a few days to a hot climate with this faulty phone. Once down in the hotter climate, I left my phone in my car where the heat "supposedly" cracked my screen on the phone due to the fluid in the screen expanding from the heat, or so I was told by the rep at the US Cellular store.
Now I'm sorry here, but aren't phones supposed to withstand the heat that is on EARTH?! Isn't that what they were made for? I wasn't standing in a forest fire or on the sun. The phone was in my car! I remember old phones such as the Nokia's could be dropped off a building and still be OK. Not a new US Cellular phone though. I was told I would need to file an insurance claim of which I would be billed the $50 deductible for. The rep assured me that US Cellular would reimburse me the $50 as a "good faith credit".
I received my next LG UX 260 phone days later. Upon activation, I began having problems with the new phone almost instantly such as the phone's processor running slow or locking up all together and a hairline crack appeared at the top of the screen. I called the rep back at the Orland Park/Tinley Park store and was told to once again bring this phone back and he would take care of the problem.
I came back in very irate on a Friday afternoon after the phone this time locked itself up and was told that he would issue me a $10 credit for the hassle, but he could do nothing and that I would need to come back another time when the tech was in. I said fine and that when I got a chance I would be back.
Today, I took my phone to work with me where I work in an office and had my phone alone by itself in my FRONT pocket of my pants and had not used it all day. At my time of departure from work I took my phone out of my pocket to use it and noticed that the screen's small crack had spread down the length of the screen and the new phone, only 3 weeks old, was now un-usable.
I called the US Cellular store from a work phone and was told to bring it in to the Harlem Ave location and that they would have to look at it and get me a loaner phone. I arrived and was told that I have been abusing the phone, and they would do nothing for me. I pointed out that there are no scratches on the phone and that the original packaging is still attached to the phone. I was told that I must have sat on the phone.
I said, "I'm sorry I don't usually sit on my front. It's kind of hard to do so and this phone was not used all day." So, after many people looked at the phone, they agreed that this phone was NOT abused, but still would do nothing because that there was physical damage to the phone and that I would need to file another insurance claim.
I called customer service from the store where once again I was told that I must have dropped the phone by another US Cellular rep. I told the woman on the phone that I never even took the phone out of my pocket, nor did I sit on or fall on the phone. She said "sorry, the best I can do is offer you $20 for your trouble." I told her that I just wanted out of this contract so I could go somewhere that has "real" phones.
Again no luck. So, after dealing with customer service over the phone from within the US Cellular store, I was then told, "sorry we ran out of loaner phones and you need to go to the other Orland Park store". BOTTOM LINE... DON'T BUY A US CELLULAR PHONE!!! WORST PHONES ON THE MARKET!!!
I have been with US cellular for almost four years and was relatively pleased with service and coverage until I moved within the last few months. I had a 700 minute plan so I could use my mobile for long distance calls but once I moved (locally), I no longer had a signal sufficient to hold a call. I called US Cellular and discussed options with them and they agreed I was in a poor coverage area and subsequently agreed to let me out of my contract, which I was happy with.
My contract expires in May of 08 so they told me that I needed to return the handset that I had gotten with the contract (cheap Nokia) and charger, which I had no issues with. I went to the store today to take care of this and the agent got someone on the phone to review what I was told and apparently, the person on the other end told her she needed to check to see if the phone was damaged (the phone is in pristine condition).
The agent told us she needed to go to the back and returned a couple minutes later to show us that there was a red sticker under the battery cover that indicated the handset had water damage and stated that, based on this, she could not accept the phone because it was not in "like new" condition. She said there would be a $150 cancellation fee now.
I was seriously ticked. There's nothing wrong with the phone. It has never been in or near water to get damaged. I don't understand why she had to take it into the back of the store to "check the indicator". Seemed suspicious to me. The indicator was right under the battery cover and she should have done so in front of me. So, I am stuck with a handset and service that doesn't do what I need it to and with a cellular company that uses deceptive practices to avoid doing what they say they will.
I called Customer service and was told that I had no way of knowing whether or not the phone had been water damaged (WHAT???) and the idiot actually tried selling me another handset thinking it might work better since this one was damaged. STAY AWAY FROM THIS COMPANY!!! I've never been so angry with a company such as this and am NOT the type to complain but I thought I needed to warn others about the deception and lies this company practices.
I purchased a new razor phone from US Cellular in November 2007. It came with a 50.00 rebate. The salesman helped me fill out the rebate form and sent it off. I received a notice in the mail about a month later that the rebate had expired for that phone. I called and explained that the salesman had told me that the rebate was still in effect at the time I purchased the phone. I was informed the rebate had expired the same day I purchased the phone. They refused to honor the rebate. Needless to say I sold the contract and went with another carrier.
I was past due on my bill by about a week. I paid the balance today. I received 4 calls today (one "restricted" - sneaky huh?) saying I needed to contact US Cellular. I contacted a CSR who told me if I didn't listen to the message completely that I would continue to get calls until the system had updated over the next 24 hours. I told her I was at work and didn't have time for one of these ungodly lengthy robocalls from technology hell that plague our society. I will change carriers if that happens again. Granted I must pay bill on time, but this was excessive.
CHICAGO, ILLINOIS -- OK so my Samsung Android keeps giving me overages every month! This month bill is nearly 700! They don't seem to care about keeping me as a customer since I have been with them since they came to Chicago several years ago. On the phone with them for over an hour and the most they can offer me is a 75$ discount, overall their whole attitude is we don't know what to tell you why your phone is using so much data even after I had taken it in to have the old OS, delete, and the new one put on. They suck and are very unprofessional and don't care about retaining a long time customer!
CHICAGO, ILLINOIS -- I am a cell phone customer at U.S. cellular, I have 4 phones. I pay around 265.00 every month and this have been for the last year and four months. U.S. Cellular has very nasty customer service reps that talk to me like I am nothing as a consumer. When you call to make payment arrangements for your current bill they threaten to shut your service off and force you to make arrangements on dates that you know you can not make the payment. I had a bill do on the 28th of the month and they will not give me until at least the 10th of the month.
I had to go visit my dad who lives in Arizona. He was diagnosed with liver cancer. Without thinking and being under the impression my service was fine I went to only get back and have 200.00 dollars in roaming charges. I called and they again were very nasty and would not accommodate my bill. They are some nasty people that do not appreciate their customers. When you ask for a supervisor, they are just as nasty. I would suggest that anyone with U.S. Cellular to shop elsewhere.
US Cellular...LIES! This company underhandedly duped my wife, brother and I into getting new phones with our newly resigned service plans. Little did they tell us that the smartphones we chose required a data plan that they would not let us out of as long as we had the smartphones (which we now own) activated.
So...not only did we buy the phones (at a cheaper prices...yes) but got us into a plan for $25 a month per phone for the data along with the service. The phone in question is the Moto Q. The same one in which Sprint and a few other carries said they did not require data plans for. Multiple US Cellular representatives told me "all carries require data plans with their smartphones..." Untrue! US Cellular is now telling me...to put is simple..."too bad".
Listen to my warning...don't be fooled by enticing plan prices. They con you in to such obscured plans that they end up making the money they want with lies and confusing contract... BUYER BEWARE!!! US CELLULAR LIES!!! Funny thing... they have billboards up in my area say... "US Cellular...WE CARE"... yeah right! About themselves!
BELOIT, WYOMING -- Yesterday the viewing screen on my cellphone broke. I did not drop the phone, but I am not arguing that I am responsible for the repair. Today I took it to the local U.S. Cellular store for help. The kind sales person looked up my account and confirmed that my contract was valid until December of this year. She checked the phone and said the cellphone is not repairable, and they will let me get a new phone if I sign a new two-year agreement.
I don't want to sign another two year agreement. Maybe there will be a better company to go with when the current contract is up in December. It looks like they want me to keep my contract up to date (monthly payments) until December but not have the ability to use the cell phone.
It seems unfair that I am under a contract until December and I can't use my cell phone and the only way to solve it is to purchase a NEW two year contract. You think I would have been able to purchase another phone to fill the rest of the current contract but that was not an option according to the salesperson.
BURLINGTON, IOWA -- I have lived in Iowa and been a US Cellular customer for many years. When we decided to move to Colorado I called US Cellular and asked about getting a Colorado number. I was informed that they don't have service in Colorado and because we are still under contract if we cancel our service we will have to pay an early termination fee of $150 per phone.
I told them I'll just take my phone and use it out there with the no roaming plan and they said that if I don't use at least 50% of my minutes in my local calling area that they will cancel my service and I'll still have to pay the early termination fees. So, I'm ripped off and never going back to US Cellular, even if they do someday offer service in Colorado!