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US Cellular - Page 2

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18 reviews & complaints.

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Unfair Charges
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My wife and I were thinking about switching carriers when our contract with U.S. Cellular expired. My wife called them and asked when the contract ended. After that, we contacted Cingular, and were going to get the new service started, before our current contract with USC expired. We had not idea that porting out our number would also terminate our contract with USC. A few weeks later, we got a bill from USC for $300, for early termination. We were never told that we would be charged $300 for porting out our number. USC charged us, when there was less than a month left on the contract. The claimed that they're records indicate that Tessa was told this, but that is an all lie, had we known that they would charge us $300, we would have never gone through with changing carries, until after the contract had expired. I will never recommend USC to anyone. They overcharge, and don't have Customer Care, as they claim! DO NOT USE THEM!!!!
     
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TXRoadTrip on 2005-02-03:
Yes Cingular sucks. Read all the complaints and mine on this site about them. Call the corporate number and ask for the president’s secretary office 404-236-6000.
File complaints with your Attorney General for your State, FTC.gov, and the FCC.gov.
colleenlucky7 on 2006-02-09:
We have 5 U.S.Cellular accounts..... The kids wanted the Razor Phone......we bought two. The purpose of getting the Razor Phone..was so the kids could do all kinds of cool things as advertised by the company that makes them! We explained (our daughter explained actually) why the Razor Phones were so desired by the kids....(They are super expensive too!!!!!), the sales people agreed..."yeah..they are cool.."
The complaint is....U.S. Cellular removes the software from the phone disabling all the cool free features! The only way to then make it work is to purchase expensive Easy Edge and Etc. I call this "Bait and Switch"...... they don't tell you any of this at all when you go in... if you don't know to ask if they disabled features you desire....They don't tell...... and tell you too bad..... and your hooked into a two year contract of being abused and ripped off! They always bait and switch.....and then later claim that they had told the customer! Yeah... right... one person told me....."If you don't like it....go somewhere else!"... yeah...right..and get ripped off some more! Can you imagine the cost of 5 contracts being penalized for early contract cancellation!.....People should complain and let others know what is happening! Thank you Colleenlucky7
jvs on 2007-01-23:
The number TXRoadTrip posted above is for CINGULAR! If you wish to contact the president's secretary's office for U.S. Cellular, the number is: 773-399-8900. The president's name is John E. Rooney. Write a letter to him, and also to the "Escalations" department at the following address:

U.S. Cellular
Attention: John E. Rooney, President (and Escalations)
8410 W. Bryn Mawr, Suite 700
Chicago, IL 60631-3486

Make sure to write on the bottom of your letter

cc: FCC
States Attorney General's Office

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Repair or replacement of my cellphone
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BELOIT, WYOMING -- Yesterday the viewing screen on my cellphone broke. I did not drop the phone, but I am not arguing that I am responsible for the repair. Today I took it to the local U.S. Cellular store for help. The kind sales person looked up my account and confirmed that my contract was valid until December of this year. She checked the phone and said the cellphone is not repairable, and they will let me get a new phone if I sign a new two-year agreement. I don't want to sign another two year agreement-Maybe there will be a better company to go with when the current contract is up in December. It looks like they want me to keep my contract up to date (monthly payments) until December but not have the ability to use the cell phone. It seems unfair, that I am under a contract until December and I can't use my cell phone and the only way to solve it is to purchase a NEW two year contract.

You think I would have been able to purchase another phone to fill the rest of the current contract but that was not an option according to the salesperson.
     
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trumania on 2007-08-02:
I'm sure she meant you can get a phone for FREE if you extend your contract.

If you wanted to pay full price for a phone then you could get it without extending your contract.

Go back to the store and say you want to buy just the phone because yours broke and you did not have insurance. Then, be prepared to pay more than $100.00 dollars for a phone, unless they have a really really cheap crappy one that will last you through December.
CrazyRedHead on 2007-08-03:
I'll agree with trumania, since a broken or bleeding display is always considered physical abuse by the manufacture and it is always looked at as the customers fault, although sometimes it is not, and is not covered under warranty by any manufacture.
Greg18 on 2007-08-03:
O.K. I went to a different U.S. Cellular store (across the street from the other one) and they tried to sell me a new contract/phone which I refused. Then they offered me a used cell phone for $60.00. I bought it and I am satisfied. However, when this contract is up in December U.S. Cellular has lost a customer--just because they would rather make more money selling a new contract than sell me a phone or at least give me the option to buy a different phone.
CrazyRedHead on 2007-08-04:
Make sure that they didn't extend your contract with the used phone. It is usually called a refurbished and they can extend with a refurb if you keep it past the return period. I just would hate to see you stuck into something you don't want over a used phone. It wouldn't hurt to call US Cellular and just double check. I am not surprised over what dealer have done and don't trust them for as far as I can throw them.
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US Cellular=Rip Off
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BURLINGTON, IOWA -- I have lived in Iowa and been a US Cellular customer for many years. When we decided to move to Colorado I called US Cellular and asked about getting a Colorado number. I was informed that they don't have service in Colorado and because we are still under contract if we cancel our service we will have to pay an early termination fee of $150 per phone. I told them I'll just take my phone and use it out there with the no roaming plan and they said that if I don't use at least 50% of my minutes in my local calling area that they will cancel my service and I'll still have to pay the early termination fees. So, I'm ripped off and never going back to US Cellular, even if they do someday offer service in Colorado!
     
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Starlord on 2007-06-03:
We got a phone years ago with Cellular One, and at first they sqaid we could not get it because of our credit. We got my wife's mom to co-sign for us to get the phone, figuring this would be the avenue to restoring our credit. It didn't take us very long to figure that instead of showing my MIL as co-signer, they put the account in her name. I went into their office and pleaded our case, and got told that was the way it was, TS. We completed the contract, then I went in again, placed the cell phone on the counter and smashed it with my shoe. I let them know in no uncertain terms was I pleased, and that they needed far more than I could do. It wasn't very long before they had a new name on the building, and have changed hands a couple times since. I have been with Tracfone since Cellular One screwed us over.
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Beware of US Cellular Tactics
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MELBOURNE, FLORIDA -- When I was in NC I had US Cellular phone service for several years. My phone kept disconnecting and they said a new phone would pull in all the new towers. I accepted a new phone, not knowing that it renewed my OLD contract, which had all kinds of original "agreements" that was not on the new sheet they had me sign. Several months later I accepted a job in Florida and guess what--US Cellular isn't IN Florida. When I have phone problems where do I go--nowhere. I'm still being billed NC utility tax and haven't lived there for over a year! Although I've paid many times the value for this phone (very basic--no flip, no camera, no nothing--it's a PHONE!), they insist on wanting to charge me a $200 cancellation fee. I dug through my old files and sure enough, on the ORIGINAL contract, they said if I moved to where they weren't TUFF! All the numbers have now rubbed off this phone. This summer as soon as June rolls around I'm going to throw the damn thing as hard as I can into the Atlantic!
     
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Skye on 2007-01-08:
Do you really need to have a cell phone?? Just curious, because it's crazy how many people feel they cannot exist without one. I refuse even to this day, to give in, and get one. Am I old fashioned?? No, just cannot stand seeing people swearving on the roads while driving, because they have to be on the phone. The other night, in the store, this lady was driving me crazy talking so loud on her phone. Nobody was interested in her boring, azz conversation, and I asked her politely to stop shouting. She was shocked I said anything, and apologized, saying she wasn't aware how loud she was speaking. Yes, in an emergency, I can see having to have one, but other than that, useless and a waste of money. ~JMO~
Anonymous on 2007-01-09:
Skye, good comments. It's especially disturbing when you see a teenager on a small motor scooter with a flag on the back, driving on a 4-lane highway, toting another teenager and talking on his cell phone!
Skye on 2007-01-09:
And he's probably talking on the cell phone to the teenager he is carrying!!!
Anonymous on 2007-01-09:
Not to defend them but you moved to another area. It's standard in the industry that when you upgrade to a better phone you also renew the contract. The only way to avoid that is to buy at full retail.

You should decide which is cheaper for you until June. Pay the current charges or the termination fee.
Ponie on 2007-01-09:
Skye, I also felt the same way you do. However, several years ago my Sis and niece bought me one for Christmas. No bells and whistles--just a plain ol' flip phone. Now I'm glad they did. For a very reasonable monthly fee, we're in more frequent contact with each other (we're all T-Mobile). But you won't see me whizzin' down the X-Way, phone glued to my ear. In all the years I've had it, only one month did I go over my allotted minutes. Whenever I go out of town, the phone is right there in the cupholder of my car. I'm surprised unclemike didn't read his contract. I was aware of termination fees from the day I signed mine--and I'm no expert. Glad to hear that lady apologized for her loud conversation.
rhondam718732 on 2007-01-09:
Not all poeple misuse their phones and annoy others. I cannot imagine being out on the highway and having my car break down and no phone with my 3 yr old son in back. Or being out on errands and not remembering what else I needed to pick up at the store. My 10 and 13 yr old nephews have cell phones and use them responsibly and it's comfirting to know they have them in an emergency. Technology is not a bad thing if you don't misuse it.
jvs on 2007-01-23:
Skye, I have U.S. Cellular and although I live in Chicagoland, I just spent 3 months in Florida (Tampa) and my cell service worked--great! You may just need to get a newer, and better phone. When I upgraded from a basic phone to the razr, reception improved 100%!

Important! To switch cell phone provider without having to pay the termination fee! There is a new service called celltradeusa.com Which, I believe for $19.95 allows you to trade off the rest of your current cell phone contract--and have someone else take over the remainder of your contract so you don't have to pay that termination fee! If you don't want to be locked into a 2 year contract, you can also take over the remainder of someone else's contract, and only be obligated for a couple of months, instead of a couple of years.
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Termination Fees and lying about them
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IOWA -- I activated a line w/ Us Cellular in July of 05' then another line in Dec 05'. I;m living in the midwest at this time but am from the NW and my husband is from TX. There isn't much to choose from in this part of the country so we decided to go w/ Us cellular. We knew that we WERE NOT going to live in this area for a exended period of time and WAS TOLD BY THE KIOSK REP THAT IF WE MOVE OUT OF THE AREA THERE WOULDN'T BE A TERM FEE. Now, over a year later we've decided to move back to TX and guess what, they want to charge a 150.00 early termination fee for both lines, 300.00 in total. When asked why they stated "you sign a contract for the service in the area you are in, not anywhere else." I've never heard of any cell phone company do this, if they don't have service in that area that's THERE FAULT not OURS!
I was lied to for commission from the rep! don't let this happen to you! I specifically asked the rep because I knew we were not going to be in this area for 2 years.
     
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jvs on 2007-01-23:
U.S. Cellular's customer service department is trained to do everything possible NOT to give out the number of their home office--but if you want the termination fees waived, the Office of the President is the only one authorized to do so. Call and ask to speak to the President's secretary at 1-(773)399-8900.
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Trying to Cancel Plan
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DANVILLE, ALABAMA -- After twenty years of being a cingular customer I received notice that they want to cancel my plan because I use my phone too much in areas other than mine. I have lived in the same house for 30 years and this is the first time I have heard anyone complain that there is not a tower near enough to my home. My plan runs $150 a month. I only use it about an hour a month and my roll over is in the thousands. I do roam off a different tower, but my plan does not have roaming charges. Does anyone know what's going on? Is there something in the future we do not know about? I would like some input!
     
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Hugh_Jorgen on 2006-10-17:
This is the second post this week about this. Perhaps Cingular has begun the "big purge" of customers that roam too much.
jvs on 2007-01-23:
FYI, US Cellular and Cingular are completely different cell phone companies.
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Poor business practice
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SANTA FE, NEW MEXICO -- I called US Cellular to cancel my service contract because I have moved out of their service area. They have charged me a $150.00 contract cancellation fee, despite their own admission that they do not offer service at my new address. This is very poor business practice, and very unfair. I want them to waive the contract cancellation fee like most cellular companies would under these circumstances.
     
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ejack053824 on 2005-12-29:
Tough shyt. That's the contract you agreed to.
UnIcOrN_LoVeR on 2006-01-02:
You know that free or greatly discounted phone that you got when you first signed up for the service? They want their money back for the cost of that phone. The fact that you moved out of their service area wasn't their fault.
Missyhardt on 2006-09-27:
I totally sypathize with you. I used to use US Cellular, and they did the same thing to me! Once they disconected my service 6 days AFTER I had paid my bill IN FULL, and then made me pay an extra $35 to reconnect.
jvs on 2007-01-23:
I just love the questionably helpful comments here.

OK, there are 2 options

1. Go to the website celltradeusa.com and for a small fee, they will help you get out of the rest of your contract by finding someone else to take over the remainder--no termination fee! Likewise, if you want to sign up for a service for only a few months, instead of a few years, you can also use this service to take over the remainder of someone else's contract! I believe the charge for this service is around $20.

I have just recently gotten U.S.Cellular to agree to let me out of my contract and waive the termination fees--but I had a LOT of problems with their customer service department misrepresenting the services they offered, and overcharging me on the bill for months on end, repeatedly promising to correct it, and then, just not following through and making the corrections. If you have an extremely good reason for wanting to get out of your contract and get them to waive the termination fee, well, best chance is to go up the ladder and talk to their home office--ask for the president's office at 773-399-8900.
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Fantastic Coverage and Great Service
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MILWAUKEE, WISCONSIN -- US Cellular is a terrific cell phone provider to use if you live in their coverage areas. I used them for 4 years in Wisconsin and virtually never dropped calls. Even when out of the network and roaming, it still gives great call quality.
Their billing was always accurate (something I cannot say about Sprint) and the customer service in their stores (not the authorized dealers) always took care of everything on the first visit. Had I not moved out of the coverage area, I would still have them.
     
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