US Metal Buildings

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Unethical practices... Customer support
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DEERFIELD BEACH, FL -- US Metal Buildings Complaint

Unethical practices... Customer support - Metal Building - Barn
Posted By: HoHo on 9/25/2008

Location: Deerfield Beach, FL



KEEP AWAY FROM....
US Metal Buildings / 1182 East Newport Center Drive / Deerfield Beach, FL 33442.
Never call them. 800-638-5450.

Lets talk about Customer Service. There is NO Service in their idea of customer service. Everything related to customer service seems to be that you, the customer, is servicing them.

Lets start at the beginning.


I ordered a 40 X 50 Metal Building. IT WAS PAID IN FULL, as their contract required.

I asked that the delivery date be postponed as the job site was not ready to receive the building. I was told that delaying the delivery was not possible. In addition, that any delay of delivery would cause me to be charged for "storage charges" until the building would be delivered.

OK, now I have the building materials on the job site. The building material was placed to the side of the job site and we worked around it. Yes, I agree that this was MY Problem. However, US Metal Buildings did not seem to care that the delivery date would cause me a problem.

Next, After the delivery, the sales department contacts me and offers me a "deal" on insulation and a "roll up" garage door for an additional $5000. As the building construction had not yet begun, I ordered the package.

Now the real fun started. US Metal Building gave me a delivery date. The job site is 200 miles from my office. I made arrangements for a crew to be at the job site to unload the door and insulation. The truck failed to show.

I made a few calls and was directed to call the insulation company. The insulation group never received the order from USMB. Another delivery date was arranged. Another crew was arranged for and the delivery never arrived. Then we did this the 3rd time. Same thing. The 4th time the insulation was sent it did arrive...but no door.

I called USMB again and was told the door came from someplace else. This delivery was arranged and it did show up on schedule.

However, the door is a "roll up" into a roll and not a "roll up" panel insulated door as was described to me by my sales person.

Now the call to customer service the rectify this latest problem. NO SATISFACTION.

I was told that I bought the door and that there was nothing that they could do. After all, the door was paid for and delivered and that ended their responsibility on the contract. When I asked to speak with the salesman that took the order I was told by the admin assistant that he worked in another department and he could not be reached. When I insisted, I was told that she had the file and the sales department was no longer available to me.

Needles to say, I am stuck with a non insulated, unusable ( for my purposes ) garage door. I was told by USMB to sell it to someone else.

DO NOT DO BUSINESS WITH US METAL BUILDINGS.

You will be left out in the cold with no customer support and, heaven forbid, if there is a problem, you will receive NO Problem Resolution.
     
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tonyajr on 2008-10-17:
I actually purchased a building from this company a few years ago and had great customer service. I feel like I was the customer that called in 50 times before I made my purchase and 100 times after I made the purchase and someone was always available, whether it was my sales consultant, an engineer, or my assigned "point man" that is designated to my file. I was even passed to a manager on a Sunday afternoon when I called and nobody else was available. I've called US Metal anytime between 8am and 11pm and always got someone that was nice, even the secretaries! it always disappoints me to see a great company get a bad name because of a few customers that are unhappy campers. I guess that because the company is so large and has sold tens of thousands of customers buildings, they can't make everyone happy... the only way I found out about this website is because I referred a friend to buy a bldg from US metal and he read this website and almost didn't buy from them. after my building stood up perfect through hurricane katrina and every other building in my area came down, I told my friend he was making a HUGE mistake by buying from another company. he ended up buying a US Metal building and is glad he did. his experience with them was perfect ALSO. since my purchase, I have referred 3 people to them, even my church, who have purchased buildings from small to big and each friend and my church had the same great experience I had. I would never buy another building but a US Metal building and all of my friends feel the same way.
freckles429 on 2010-03-19:
I've had dealings with this company as well. High pressured sales tactics are used -- excess buildings available due to a distributors liquidation. Must have signed order now to have building kit removed from truck that's going to auction. -- At 10 pm. I signed an emailed purchase order. By 6 am I had changed my mind. No deposit was ever given. Nothing was ever made by US Metal Buildings for my building. However, now they are threatening me with a lawsuit if I don't pay them their deposit. Unethical. Deceptive people.
Construction on 2010-10-01:
Yo should contact MBMI steel buildings on your next project, they are an engineering company and they will help you with your project from start to finish. One thing I recommend when shopping for a metal building is to get testimonials. Most companies cannot give you more than 5 names to call.

heres MBMI's site: http://mbmisteelbuildings.com/
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Con Artist Deceitful Crooks Beware They Will Take Your Money!!
Posted by on
Rating: 1/51
DEERFIELD BEACH, FLORIDA -- This is the worst company to deal with. High pressure tactics only care about getting your deposit so they can keep it and rip you off leaving you with nothing! There under investigation for scamming consumers and have a BBB rating of F. Do not get suckered into there scam deals ! They will burn you like the 200 other complaints people have made against these thugs! The company is owned by the Rack family in Florida! Beware!
     
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Unethical
Posted by on
DEERFIELDBEACH, FLORIDA -- This company has the worst customer service I have ever received in my entire life! They first used high pressure and deceptive sales tactics, once the building showed up and I had questions regarding it's erection, the person in charge of answering questions was all ways either ( in a meeting, out to lunch, or away from her desk) I expressed my dissatisfaction with their supervisor who then called me "not playing with a full deck, paranoid and a string of four letter words! He even threatened to keep my deposit and not ship the building! I wished I had taken the time to check their rating with the Better Business Bureau before I had purchased from them! There installation manual has several key details missing and I was told that I have what anyone gets when they buy a building from them only to receive the needed data a week later.

My advice, stay away from these people and purchase from someone else who is willing to work with the customer.

     
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Slimjim on 2007-12-17:
What kind of building is this? I can't figure if it's like one of those General industrial buildings or more like a personal shed.
runaway on 2007-12-17:
How can they threaten to refuse to ship the building and keep your deposit when you called "once the building showed up and I had questions regarding it's erection"? This complaint makes no sense.
rojo on 2008-03-07:
It is a 30'X40' metal building that will have a residence on the upper floor. As far as the threatening to not ship, That was after they had my deposit. They said they were going to ship my building with someone else's to save on shipping so I was waiting for their call to let me know that the other building was ready to go and I would then send in the ballance. When I didn't hear from them for quite a while, I called them and they said that I now had to pay an extra $2,500 as the cost of steel had gone up. I had passed the time line in my contract with them but was waiting for them to let me know when the other building was ready as that was their selling point. I live in Hawaii so being able to save of shipping was important. When I told them that they had said they would let me know when it was ready and didn't and that I shouldn't have to pay an extra $2,500, the manager got a real attitude and said that since I missed the date on their contract, he could leagally keep my deposit!
I have another building supplied by Miricle truss and I highly recommend them as they were all ways pollite and very helpful in the assymbly process.
Anonymous on 2008-03-07:
rojo, great review, information and follow up. Thanks (VH)
tonyajr on 2008-10-17:
I actually purchased a building from this company a few years ago and had great customer service. I feel like I was the customer that called in 50 times before I made my purchase and 100 times after I made the purchase and someone was always available, whether it was my sales consultant, an engineer, or my assigned "point man" that is designated to my file. I was even passed to a manager on a Sunday afternoon when I called and nobody else was available. I've called US Metal anytime between 8am and 11pm and always got someone that was nice, even the secretaries! it always disappoints me to see a great company get a bad name because of a few customers that are unhappy campers. I guess that because the company is so large and has sold tens of thousands of customers buildings, they can't make everyone happy... the only way I found out about this website is because I referred a friend to buy a bldg from US metal and he read this website and almost didn't buy from them. after my building stood up perfect through hurricane katrina and every other building in my area came down, I told my friend he was making a HUGE mistake by buying from another company. he ended up buying a US Metal building and is glad he did. his experience with them was perfect ALSO. since my purchase, I have referred 3 people to them, even my church, who have purchased buildings from small to big and each friend and my church had the same great experience I had. I would never buy another building but a US Metal building and all of my friends feel the same way.
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