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US Airways

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211 Reviews & Complaints

Company Contact Info
Contact Info: 2345 Crystal Dr. | Arlington, VA 22227 | (336) 661-0061 | www.usairways.com

Top Customer Complaints & Reviews:

I am writing this in total disbelief. I hope US Airways will understand the gravity of what I am about to recount and take the appropriate measures to make it right.
I will NEVER ever EVER fly US AIRWAYS again!!! It’s the worst airline service I have ever experienced in all my years of travel.
This is the first time I have ever posted my opinion about anything on the internet - I am normally very hard to offend, but the experience I just had with US Air has left me so amazed at their terrible, insulting customer service that I am going remove US Air as a choice for my employees to use, and write this post to hopefully keep others from flying US Air and potentially experiencing anything close to what just happened to me.


Latest Reviews:

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US Airways Costly Mis-Quoted Fare - Airfare
PHOENIX, ARIZONA -- On May 1, 2011, my significant other and I had a scheduled flight, US Airways flight #3429, from Washington Ronald Reagan National ...
-- Complaint Posted by Npurple9 on 04/18/2013

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Refused Service/Travel - Flight/Travel
ORLANDO, FLORIDA -- My daughter and I received the worst service I literally have ever experienced from an airline during our attempted trip home ...
-- Complaint Posted by Sophiasharp1215 on 04/08/2013

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US Airways Is Talented in the Art of Lying - Flight and Carry-on Bag
WASHINGTON, DISTRICT OF COLUMBIA -- So this is my story yesterday, and it is unbelievable the nerve US Airways has to lie so blatantly to the clients’ faces. I ...
-- Complaint Posted by Marielajm on 01/19/2013

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US Airways Prides Themselves on LACK of Customer Service - Flights and Flight Attendants
CLEVELAND, OHIO -- Plain and simple if you want to get to a destination and be treated like a human being then DO not travel on US Airways! The ...
-- Complaint Posted by Winchesterqhrider on 09/25/2012

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The Worst Traveling Experience Of My Life - Airline Travel
WASHINGTON,DC/ CHARLOTTE,NC/CORPORATE, NORTH CAROLINA -- I was treated horrible by every person I spoke to with US Airways from their call centers, corporate relations, ticket agents, ...
-- Complaint Posted by Jerren.creak on 07/31/2012

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Flight Canceled, vacation ruined - Flight
SEATTLE, WASHINGTON -- Because US Airways canceled my flight I will get to Lisbon on Wednesday instead of Monday, I will have an extra stop, and instead ...
-- Complaint Posted by Ramosl1 on 07/08/2012

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No complaints - Flights
NEW YORK -- I flew on US Airways 6/10/12. I flew from NY to Phoenix then Phoenix to Hawaii. My traveling went as smooth as could be. I was ...
-- Compliment Posted by Leolvoes7 on 06/22/2012

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US Airways Motto: Show Me the Money!
US Airways is a most heartless embodiment of corporate greed, use and abuse. Customer service staff is deceitful and rude. I ...
-- Complaint Posted by Complaints27 on 05/14/2012

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US Airways is the Worst Airline - Air Travel
PHILADELPHIA, PENNSYLVANIA -- US Airways is the worst airline in the world. They delayed a flight from Orlando to Philadelphia, connection to Hartford was ...
-- Complaint Posted by Travelinfo on 04/22/2012

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US Airways Negligence
COLUMBUS, OHIO -- Emailed to company, CEO of US Airways, and the U.S. Department of Transportation, Aviation Consumer Protection & Enforcement. We ...
-- Complaint Posted by Svivyan on 03/29/2012

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Customer Service Lacking! - Airline Customer Srevice
BALTIMORE, MARYLAND -- Last evening I had the most horrible experience I can remember in recent times with any customer service department. I called ...
-- Complaint Posted by Karen W. on 02/22/2012

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US Airways Violates ADA and Abusive Employee - Violation of Americans With Disabilities Act
DC, MARYLAND -- Re: Flight 450 Departed 10:30am on Feb, 8, 12 US Air DCA to SAN Airlines receive federal money. Employees of airlines are ...
-- Complaint Posted by on 02/10/2012

Don't connect Charlotte to Rome - Lost baggage
CHARLOTTE, NORTH CAROLINA -- Just a tip for all, If your flying to Rome, Italy from Charlotte, N. C. Pack a carry on or better yet carry on. You'll never ...
-- Complaint Posted by Bobbyho on 08/02/2011

Horrible Service
This is in regards to my recent travels on your airline, July 20th and July 24/25th. I was scheduled to depart Dallas/Ft Worth ...
-- Complaint Posted by Corunrun9 on 07/27/2011

Charging military for their bags - Counter personnel told me military pays for our bags too.
Flight 1166 San Antonio to Boston I checked in using the Kiosk. It asked for number of bags and showed a charge. When I asked ...
-- Complaint Posted by Classylace501 on 07/22/2011

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