CHANTILLY VIRGINIA -- Traveling to try to get there to see terminally ill parent. Flights cancelled ; on standby. To my joy I got a seat. I was pulled off when a tardy US Airways Vacationer (read package deal) showed up as the door was closing. My name was bellowed across the plane and my luggage pulled off. I am feeling emotional but this maid me tear up. I did not lose my temper but was pulled away because I was upsetting other passengers. Ellie tried to get me to agree to a taxi voucher to DCA for a flight leaving in less than two hours-from IAD. I think they wanted to get rid of me.
1 Replies - Latest reply on 11/04/2013Add reply
This major airline let me down when I needed service the most. No doubt their routed will be ones I need and I will have to fly them again but I will never forget this shabby treatment at a sad time.
Do Not Fly US Airways!
DO NOT FLY WITH US AIRWAYS!
US Airways Flight 4427
Philadelphia to Baltimore
August 8th, 2013
I was not late to my flight, I did not miss the date, I did everything correct. ... read full review4 Replies - Latest reply on 09/23/2013
BOSTON, MASSACHUSETTS -- Paid a lot of money for the flight from hell. Got to logan flight was delayed. Got to my connector flight only to find it was cancelled due to weather. Flat-out LIE the weather was fine.
2 Replies - Latest reply on 06/28/2013Add reply
No consideration from the staff. just " it is what it is" I hate that saying. had to stay in the airport no hotel no food. Oh and did I tell you I was handicapped women traveling alone.
US airways will never get my business again. Over priced rude people.
BOSTON, MASSACHUSETTS -- I made the biggest mistake booking a flight with US Airways! Never again…I do take responsibility booking a direct flight instead of a non-stop flight, that won’t ever happen again. However, the flight was delayed over an hour in Philadelphia. I sat on the plane for an hour, not able to leave the plane to get some food due to the transporter had already left? I was supposed to be the last one off the plane I thought.
1 Replies - Latest reply on 06/06/2013Add reply
The flight attendant did offer me some water, apple juice, chips & salsa free of charge – I was still hungry. My flight left Boston at 11:30 and did not leave Philadelphia until 3 or later. When we finally arrived in Atlanta after 5, while waiting for the wheelchair service another woman was waiting with me she stated her daughter was angry the flight was delayed and the flight attendant said in a snide tone, “She’ll get over it, you made it here.”
Unfortunately, the wheelchair service was terrible – I waited for service throughout the entire ordeal & inexperienced transporters not trained in pushing wheelchairs made it even worse! I was hungry and very disappointed!
US Airways Costly Mis-Quoted Fare
PHOENIX, ARIZONA -- On May 1, 2011, my significant other and I had a scheduled flight, US Airways flight #3429, from Washington Ronald Reagan National Airport (DCA) to Dallas/Fort Worth (DFW) departing at 7:45 PM EDT, which ... read full review
ORLANDO, FLORIDA -- My daughter and I received the worst service I literally have ever experienced from an airline during our attempted trip home from spring break vacation. After returning our rental car, we proceeded ... read full review6 Replies - Latest reply on 04/08/2013
CLEVELAND, OHIO -- Plain and simple if you want to get to a destination and be treated like a human being then DO not travel on US Airways! The company is after one thing : your money NOT your satisfaction! The attendants are rude! The customer service people pride themselves on LACK of customer service! If you miss a flight it is actually cheaper to rebook a new flight on a completely different airline than to get a flight adjustment from US AIRWAYS and that to me is pretty darn pathetic!2 Replies - Latest reply on 09/25/2012Add reply
WASHINGTON,DC/ CHARLOTTE,NC/CORPORATE, NORTH CAROLINA -- I was treated horrible by every person I spoke to with US Airways from their call centers, corporate relations, ticket agents, EVERYONE. They do not care about their customers and have done nothing to resolve any of the concerns, problems, complaints, or refunds. I would avoid this company for travel if possible. You are a nobody to each person that works there, its all about your money. Believe me it can be used at another airline that will appreciate it and treat you like a human being.3 Replies - Latest reply on 08/09/2012Add reply
SEATTLE, WASHINGTON -- Because US Airways canceled my flight I will get to Lisbon on Wednesday instead of Monday, I will have an extra stop, and instead of having a 56 minute layover, I now have a 14-hour layover. And for the same price I paid originally...My advice to you is stay away from US Airways. I will never fly with them again. I have taken many flights and never went through this nightmare. Thanks for destroying my vacation US Airways. 5 Replies - Latest reply on 07/09/2012Add reply
US Airways is a most heartless embodiment of corporate greed, use and abuse. Customer service staff is deceitful and rude. I requested to be transferred to a manager, yet I was transferred to customer service representative's peer. I requested the operator at the company headquarters to transfer me to a decision maker and, instead, on 12 occasions I was connected into a voice mail system to leave a message. In fact, no matter what I asked (i.e. for specific policies, name of supervisor, etc.) I kept being transferred into voice mail. Sometimes I got transferred even before I got to finish my sentence and the operator hung up on me as well. Beware of doing business with US Airways!3 Replies - Latest reply on 05/15/2012Add reply
US Airways is the Worst Airline
PHILADELPHIA, PENNSYLVANIA -- US Airways is the worst airline in the world. They delayed a flight from Orlando to Philadelphia, connection to Hartford was missed by 10 minutes, and they refused to hold the connection even though ... read full review7 Replies - Latest reply on 04/23/2012
US Airways Negligence
COLUMBUS, OHIO -- Emailed to company, CEO of US Airways, and the U.S. Department of Transportation, Aviation Consumer Protection & Enforcement.
We arrived in Charlotte, NC (3-24-2012) and found our flight delayed due ... read full review4 Replies - Latest reply on 03/30/2012
Customer Service Lacking!
BALTIMORE, MARYLAND -- Last evening I had the most horrible experience I can remember in recent times with any customer service department. I called about changing one leg of my upcoming round trip from the east coast to the ... read full review9 Replies - Latest reply on 02/23/2012
CHARLOTTE, NORTH CAROLINA -- Just a tip for all, If your flying to Rome, Italy from Charlotte, N. C. Pack a carry on or better yet carry on. You'll never see your bag for weeks, and they know this. I've talked to some U.S. airline employee's and they admit, It's impossible to make the transfers on most flights.
2 Replies - Latest reply on 08/02/2011Add reply
With 4-5 flights per day it only took U.S. Air 5 days to call me and have the bag in Rome. To bad with a strong itinerary I was long gone.
After being told by a representative to purchase new clothing and personal items. They are trying to stiff me after returning to the States.
Here's the best part they couldn't do any better on the return flight. Yep you got it ! they lost it again. They know before hand that this will happen and are willing to screw the public on a case by case basis.
FLY SOMEONE ELSE !!!!!!!!