CHICAGO, ILLINOIS -- I was not sure what aircraft type I flew on but after looking on the company's website it appears they only have one type of plane so it was an A320. We had a terrible experience with USA 3000 over the last week and just wanted to share it... We were flying out of Chicago O'hare on a Sat at 4:30 pm. We got to the airport and after sitting at the gate past departure time found out there was a hydraulic leak and they were working on it. At 9:00 pm they had it fixed and we left for Jamaica. We were not given any sort of voucher, apology, free drink, sandwich or anything. The seats were very uncomfortable so the flight was not too great.
After we had been in the air for quite a while they started a movie so we ended up landing before the movie ended. They did give us free headphones which they said they normally do not do on southbound flights, but they did not have enough for everyone. We were given a couple cookies and could purchase a sandwich for 5 dollars if we wanted which we did since we were starving at this point. We landed in Jamaica at about 1 am, and after going through customs and then the drive from Montego Bay to Ocho Rios we finally got to our hotel room about 4 am.
On the return trip, our flight was scheduled to take off from Sangster International in Montego Bay at 9:30 pm. Our shuttle was supposed to pick us up at the hotel at 5:10 pm and since we had to check out of our room at noon we put our bags in a luggage room by the front desk and later showered in a courtesy room (at 3 pm) so we could eat and be ready for our shuttlebus. About 4 pm we heard that our flight was cancelled due to mechanical issues (we heard through the grapevine that it was a crack in the windshield of our plane). We had to get new rooms and we were re-scheduled to fly out the next morning at 9:30 am with a shuttle pickup at 5:10 am.
Our shuttle was about an hour late so we were a little worried about making the flight time but we got to the airport and checked in with time to spare only to find out that our flight had been delayed to noon. The staff at the gate cited plane rotation issues and gave us a whopping $10 voucher for food. At some point while we were waiting they announced the flight would be "...departing at 11:45, oops they meant 12:45...", then they said "...once again, the flight will be departing at 12:30". So they basically announced 3 different departure times during the same announcement. We wondered what time we would really be leaving.
At 11:50 they told us we had to switch to a different gate and when we got there we saw people disembarking the plane. We did start loading the plane for our flight about 12:45 and eventually got back to Ohare in Chicago at 5 pm. Since all the planes are the same, we had the same uncomfortable seats on the return flight, and they were going to show us the same movie we saw on the way down until everyone complained. Again, we got a couple cookies and we could purchase a sandwich for 5 dollars. All in all, a very, very bad experience. Flight crews were fine with the exception of one crabby older woman on the way to Jamaica.
None of the staff at the airport check in, gate, or on the flight were apologetic for the delays or cancellation. I have read some other reviews which indicated Apple Vacations may partially or fully own USA 3000 and that USA 3000s fleet was acquired from Canada 3000 airline when it went bankrupt after Sept 11. An otherwise reviewer also stated that because USA 3000 has a small fleet of planes, any mechanical issue with one plane could cause havoc with a bunch of their flights down the line. This was our first and last experience with USA 3000. We will never fly USA 3000 again.
I am writing because of the horrible and rude service I received from USA3000's customer service. I booked a flight through the internet but a 2 days before the flight my grandfather passed away. I called the airlines explaining the situation that I cannot leave because I would have to attend his funeral. I asked to change the flights to a later date. The reservations said it would cost an additional $341.00 to change the flights my flight and my girlfriends. Our original tickets only cost $357.00. The lady was very rude and simply did not care about my situation. Her only response was that that they had no policy that stated they had to do anything.
I asked to speak to a manager and the manager refused to come to the phone. They told me to call customer service on Monday and deal with them. On Monday I called customer service and they stated that they will take care of everything. I was required to send in a death certificate, which I did and the only charge I was to receive was the difference in the price of each ticket. Once I faxed over the death certificate I tried booking my flight. I am now writing this complaint on Friday with still no flights booked. I have been trying all week to speak to a person at the customer service department, but no one ever answers, especially around lunch time.
The costs of the tickets I wanted now cost more than they did on Monday. I fly this airlines several times a year and so does the rest of my family. We all travel visiting each other between Chicago and Florida. Between all my family members we spend several thousands of dollars each year with this company. If this is how they treat their good and loyal customers, I wonder how they treat regular ones. I will not fly this airlines again.
There are no words to describe the horrible experience with this airline. Flight 363 from Fort Meyers to Cincinnati began on 2/25: we were contacted earlier in the day that our 11 pm flight was delayed until 3:15 AM but supposed to report to airport by 10:30 pm. This alone was absurd. The inbound flight then hit fog (funny, though, other flights were coming in) and ran out of gas and then diverted to Miami to refuel. This happened TWICE. Finally, the plane arrived at 11 am the next morning.
40 minutes later, we were told the pilots were out of time, flight was then cancelled until 8:30 pm AFTER WE SPENT OVER 12 HOURS - obviously didn't want to provide hotel arrangements. The scene was pitiful. There was a disabled woman and another elderly woman in wheel chairs - absolutely nothing was done for them. Oh, wait, they gave each of us a $10 food voucher. Indifferent staff, constant lies. Arrived home 22 hours late. THEIR DISCOUNTS ARE NOT WORTH IT.
When the reservation was made, I discussed with a USA 3000 agent the necessity of the wheelchair and the person to push the wheelchair at every airport. She reassured me repeatedly that the wheelchair and pusher would be at the gate and at the door to the aircraft without fail and would remain with my mother throughout the airport. Upon arrival in Pittsburg, where we needed to clear customs, there was the wheelchair. Mother was seated in it, we walked along beside, and a man who might have been the gate agent, pushed her up the jetway, then walked away saying, Someone will come to push. We waited. It was cold. All of the passengers passed by.
I finally walked around the corner and called to the crew, laughing with that man, that we were still waiting. The man replied, Someone will come. I didn't know about the wheelchair until you got here. Dont work for USA 3000. We were still standing, waiting, cold, when the crew walked by us to leave. I said, We are still waiting. What are we to do? We are not allowed to push, was the response, and they kept ongoing.
The man (who was indeed the gate agent when we checked back in at the gate) was letting himself out through the side door, clearly unhappy with me for being dissatisfied, sarcastically observed, Glad you had a good vacation! The pusher finally arrived. Gate staff and cabin crew all enjoyed their chat and laughter with each other and the frequent fliers. The 90-year-old lady in the wheelchair was invisible to them.
CHICAGO, ILLINOIS -- USA 3000 Airline is taking advantage of the swine flu outbreak in Mexico to price gouge their customers. I had a flight to Cancun that I just wanted to change to Florida and they want to charge me a penalty of $125 per person each way which comes to a $1000 penalty just to redirect. The unfair cancellation fee is more than the ticket price which was $99 each way to Cancun. I can understand if they charged a slight fee to redirect a flight but they are being totally unfair to the American public in a time of crisis. USA 3000's shortsightedness and lack of concern should not be tolerated. PLEASE GET THE WORD OUT!!!
I noticed that after scheduling a flight a month ahead of time the prices had been reduced a month later. Knowing no credit other than a voucher would may be offered. I requested a return flight a day later as a credit for the difference and was told they don't offer any kind of credits or vouchers for flight changes. Discount prices always look better weeks before the service or product is delivered. Cheap is Cheap and cost you in the long run. An early purchase savings ended up being an addition $75.00 to fly back home a day later than Christmas Day.
CHICAGO, ILLINOIS -- Chicago to Fort Meyers, RT, March 2008: Flight down to FM was just fine, however the return flight was a disaster. Our flight plus all other USA3000 flights were delayed 3+ hours due to their computer problems. Their attitude was they couldn't care less. In addition they destroyed my golf clubs. They make you sign a release when checking in golf clubs. The clubs survived the trip to FM. However on the return, 3 clubs were broken in half and several others were bent. Apparently they feel that the release gives them license to destroy your property, without any liability.
It appears that they were run over and/or dropped from a considerable distance. They, again, couldn't care less. I'll never use them again and strongly recommend to anyone to give their business to an airline who has some sense of what customer service means.
ST. PETERSBURG, FLORIDA -- This airline is the worst run airline I have ever had the displeasure of dealing with. I booked my mom on a 7:15 flight that was supposed to land at her destination at 9:40. After sitting at the airport with no updates still at 7:30 well after takeoff was supposed to happen, I called customer service to find out the status since no one at the airline had the consideration to stand at the desk and give any information or make any announcements. I was then told that the flight itinerary had changed and wouldn't be taking off for another hour and added a layover in another city. None of this was weather related.
The airline did not bother to contact anyone on this flight with any itinerary updates nor did anyone at the airport working for USA 3000 give any of this information to any of those of us waiting in the terminal. This is the worst service I have ever had and would not send my worst enemy on this airline. Ridiculous.
The airline changed our flight time by one full hour (later) than when we purchased the ticket. When they notified us of the change, we called to cancel the flight because it would be too late, and they refused to refund our ticket or even just give us a credit to use at another time!