There are no words to describe the horrible experience with this airline. Flight 363 from Fort Meyers to Cincinnati began on 2/25: we were contacted earlier in the day that our 11 pm flight was delayed until 3:15 AM but supposed to report to airport by 10:30 pm. This alone was absurd. The inbound flight then hit fog (funny, though, other flights were coming in) and ran out of gas and then diverted to Miami to refuel. This happened TWICE. Finally, the plane arrived at 11 am the next morning. 40 minutes later, we were told the pilots were out of time, flight was then cancelled until 8:30 pm AFTER WE SPENT OVER 12 HOURS - obviously didn't want to provide hotel arrangements. The scene was pitiful. There was a disabled woman and another elderly woman in wheel chairs - absolutely nothing was done for them. Oh, wait, they gave each of us a $10 food voucher. Indifferent staff, constant lies. Arrived home 22 hours late. THEIR DISCOUNTS ARE NOT WORTH IT. 1 Replies - Latest reply on 03/01/2011Add reply
The airline changed our flight time by one full hour (later) than when we purchased the ticket. When they notified us of the change, we called to cancel the flight because it would be too late, and they refused to refund our ticket or even just give us a credit to use at another time! 2 Replies - Latest reply on 02/05/2011Add reply
The old saying 'you get what you pay for' applies here. The employees on this airline are rude, and the customer service non-existent. It starts at the check in counter before you even get on the plane.
1 Replies - Latest reply on 07/15/2010Add reply
Good luck if you choose to go with them!
CHICAGO, ILLINOIS -- USA 3000 Airline is taking advantage of the swine flu outbreak in Mexico to price gouge their customers.
12 Replies - Latest reply on 05/03/2009Add reply
I had a flight to Cancun that I just wanted to change to Florida and they want to charge me a penalty of $125 per person each way which comes to a $1000 penalty just to redirect. The unfair cancellation fee is more than the ticket price which was $99 each way to Cancun. I can understand if they charged a slight fee to redirect a flight but they are being totally unfair to the American public in a time of crisis.
USA 3000's short sightedness and lack of concern should not be tolerated. PLEASE GET THE WORD OUT!!!
I noticed that after scheduling a flight a month ahead of time the prices had been reduced a month later.
1 Replies - Latest reply on 12/05/2008Add reply
Knowing no credit other than a voucher would maybe be offered. I requested a return flight a day later as a credit for the difference and was told they don't offer any kind of credits or vouchers for flight changes.
Discount prices always look better weeks before the service or product is delivered.
Cheap is Cheap and cost you in the long run. An early purchase savings ended up being an addition $75.00 to fly back home a day later than Christmas Day.
CHICAGO, ILLINOIS -- Chicago to Fort Meyers, RT, March 2008: Flight down to FM was just fine, however the return flight was a disaster. Our flight plus all other USA3000 flights were delayed 3+ hours due to their computer problems. Their attitude was they could care less. In addition they destroyed my golf clubs. They make you sign a release when checking in golf clubs. The clubs survived the trip to FM. However on the return, 3 clubs were broken in half and several others were bent. Apparently they feel that the release gives them license to destroy your property, without any liability. It appears that they were run over and/or dropped from a considerable distance. They, again, could care less.
I'll never use them again and strongly recommend to anyone to give their business to an airline who has some sense of what customer service means.
Delay, Cancel, Delay...
CHICAGO, ILLINOIS -- I was not sure what aircraft type I flew on but after looking on the company's website it appears they only have one type of plane so it was an A320.
We had a terrible experience with USA 3000 over ... read full review4 Replies - Latest reply on 03/20/2008
ST. PETERSBURG, FLORIDA -- This airline is the worst run airline I have ever had the displeasure of dealing with. I booked my mom on a 7:15 flight that was supposed to land at her destination at 9:40. After sitting at the airport with no updates still at 7:30 well after takeoff was supposed to happen, I called customer service to find out the status since no one at the airline had the consideration to stand at the desk and give any information or make any announcements. I was then told that the flight itinerary had changed and wouldn't be taking off for another hour and added a layover in another city. None of this was weather related. The airline did not bother to contact anyone on this flight with any itinerary updates nor did anyone at the airport working for USA 3000 give any of this information to any of those of us waiting in the terminal.
3 Replies - Latest reply on 03/07/2008Add reply
This is the worst service I have ever had and would not send my worst enemy on this airline. Ridiculous.
I am writing because of the horrible and rude service I received from USA3000's customer service. I booked a flight through the internet but a 2 days before the flight my grandfather past away. I called ... read full review