Poor Customer Service And Timely Delivery And Quality Of Products
HOLLYWOOD, FLORIDA -- I have never encountered such poor customer service as I have from this location of USA Baby. It has been a nightmare! I was told my furniture would take 4-6 weeks for delivery and it took 11 weeks for me to get my crib and it had several issues with the paint that the company is not doing anything about! I had to pick up the dressers myself because they came in earlier then the rest of the stuff but I was told I would have had to pay an additional $130 to have it delivered separately, on top of the $160 I already paid! No one ever called me to tell me why there was a delay and I was spoken to rudely when I called.
The special order chair that I bought came 11 weeks later with the crib and was the wrong color and I was told that I would have to wait another 4 weeks and when I said I didn't want to wait any longer, that to just forget it, I was told that I was stuck with it, I would not be getting a discount or anything. And the bed rails that I bought for my convertible 4 in 1 crib were at the store when I picked up the dressers and we were told they would be delivered with the crib, but they were not and when I asked about them, I was told they would be in in another 2 weeks, even though they were there before! They sold them to someone else. I was told a different story each time I called.
For as much money as I spent in their store, I would think I would have been treated much better. And the quality does not match the price.