USA BABY/CHILDSPACE 9902 LINN STATION ROAD, PLAINV -- My wife and I had such a horrible experience at USA BABY in Louisville that I devoted a Web site to telling our story. Employees were rude to my pregnant wife and gave us deceptive information about delivery times. The furniture took four months to arrive and was defective. The owner treated me like a nuisance. I checked into other franchises and learned that many of these businesses have delivery times that are scandalous. Three state's attorneys general have investigated franchises in Ohio, Florida, and New Mexico.
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Poor Customer Service And Timely Delivery And Quality Of Products
Posted by Tweve on 04/14/2008
HOLLYWOOD, FLORIDA -- I have never encountered such poor customer service as I have from this location of USA Baby. It has been a nightmare! I was told my furniture would take 4-6 weeks for delivery and it took 11 weeks for me to get my crib and it had several issues with the paint that the company is not doing anything about! I had to pick up the dressers myself because they came in earlier then the rest of the stuff but I was told I would have had to pay an additional $130 to have it delivered separately, on top of the $160 I already paid! No one ever called me to tell me why there was a delay and I was spoken to rudely when I called.
The special order chair that I bought came 11 weeks later with the crib and was the wrong color and I was told that I would have to wait another 4 weeks and when I said I didn't want to wait any longer, that to just forget it, I was told that I was stuck with it, I would not be getting a discount or anything. And the bed rails that I bought for my convertible 4 in 1 crib were at the store when I picked up the dressers and we were told they would be delivered with the crib, but they were not and when I asked about them, I was told they would be in in another 2 weeks, even though they were there before! They sold them to someone else. I was told a different story each time I called.
For as much money as I spent in their store, I would think I would have been treated much better. And the quality does not match the price.