USA Express: Bait and Switch
PHOENIX, ARIZONA -- Here is the short version:
If you’re looking to pay triple what you were quoted, to be awash in attitude, and to have your stuff unceremoniously dumped on the receiving end after you sign the credit card bill, this is the mover for you! USA Express moving, headquartered in Bristol, PA, is a typical bait-and-switch company. They give you a low-ball estimate over the phone, which is never put in writing, and then you end up paying many times more. Actually when they gave me a quote (about $300), I doubled it, thinking I’d pay $600-$700. But when I ended up paying almost $1,000, I was floored. What was just as bad, however, were the guys who made the move, telling me they would not take any glass table tops and then packing odd items, such as a 30-year-old TV, in materials I had to pay for—materials that were worth more than the TV.
Generally, it was my worst move ever. They never did provide a detailed invoice or deduct my $100 down payment as far as I can tell. I guess I’ll never know, though, since no one will return my phone calls. Do yourself a favor: get a binding estimate from a reputable national company and avoid USA Express.