USA Wallpaper - Page 2

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1.0 out of 5, based on 1 ratings and
17 reviews & complaints.

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Happy with Product & Service
Posted by on
I ordered wallpaper from USA Wallpaper. A couple days later I got an e-mail saying one or
more of the products were on back order.

I got a little worried so google searched their name and the word complaints. I was concerned when I read quite a few complaints. However, I have to say all went very well for me. My paper did take about 6 weeks. About the same from ordering from a store really. It came and was
the right paper etc. They did keep me posted with weekly e-mails so I have a very good experience. Thought I would share that.

Saved me a lot of money and some was even discontinue where I live so I was very happy.

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User Replies:
MSCANTBEWRONG on 08/18/2009:
Thanks for the info. I'm glad you had a good experience.
BADCOMPANY1 on 09/09/2009:
I'm glad you had a good experience, but according to the Toleto BBB, over 800 people have not.
PepperElf on 09/09/2009:
but is that accurate?
I've read that some companies have stated (ie Kodak) that 99% of complaints have been solved before the BBB ever contacted them in regards to it... which is why they ignored most of the BBB complaints.

Plus... well the BBB can't do much anyway. These days when the consumer can usually reach the business directly, there's not much call for the BBB
BADCOMPANY1 on 09/19/2009:
I agree that in this day and time you can't get much help with the BBB but I also filed a complaint with them about this company, I cancelled my order a few days after I placed it, only after finding out that the wallpaper I chose were on back order. The funny thing to me is that USA Wallpaper debited my checking account right away, I'm talking within minutes instead of waiting till the wallpaper was shipped like most companies do. I am still waiting for my refund, it is three months later and I still can't get anywhere with this company, even after several phone calls and emails. I have lost over 200.00 and will probably have to chaulk this up to bad experience and will never happen again. Oh, yea, I almost forgot, I work for a major home improvement retail chain and in the Home Decor department no less and I advise each and every customer that asks my advice about wall paper to not abosoluety not order wall paper from this company!! They are are RIP OFF!!!!!!!!!
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Ripoff - They Just Took My Money. Never Shipped Anything
Posted by on
SANDUSKY, OHIO -- I filed the following complaint with the Better Business Bureau:

They charged my PayPal account but never shipped the merchandise. Promised refund has not been processed for nearly 60 days.

I ordered a Butternut and Blue valance (made by Park Designs Model Number PRK-461-47) back in March. The USA Wallpaper customer service department notified me that the item was discontinued and out of stock. The customer service agent told me that she was not authorized to issue a refund, but that she would send the refund request to the accounting department and they would process the refund request the following month (April). It's now May and still no refund! I have contacted the merchant again and the customer service department is unable to explain why the refund has not been issued. She again promised to send the refund request to their accounting and told me I was welcome to call back in a couple weeks to follow-up on it.

According to the customer service agent I spoke to, there is no way that I can talk to directly to accounting to get the problem taken care of promptly. After three phone calls and numerous emails to the merchant, they have still not issued a refund for the merchandise that was never shipped.

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Anonymous on 05/28/2009:
I know that sux. I work in an office where clients cannot talk directly to accounting. Of course we hear all the complaints but unfortunately can't do anything about it.
Soaring Consumer on 05/28/2009:
Did you attempt to file a dispute with PayPal?
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Posted by on
OHIO -- I ordered wallpaper and they told me it was on back order. 3 weeks later it was still on backorder. This was Dec, 9 2008. I canceled the order I had used discover. I was told I would have a credit. I called when my statement came in and no credit. I called today Jan 9, 2009 and I was told it could take 1-2 billing cycles. I have never had that before. I called discover today and was told they will look into the matter. I feel like I will get a refund because I got Discover involved. I wonder if I would ever get I refund if I didn't.

I think they hope people will forget and I'm sure some people do. I will write again if discover doesn't do any good but I have a feeling they will.
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Buyer Beware
Posted by on
I wish I had read reviews of this company before purchasing. I buy things online all the time and have never ever had any problem until now.
I placed my order in DECEMBER 2007. They did not have the merchandise available, so I cancelled my order and was told I would receive a full refund.
As of today, Sept. 21, 2009, I still have not received it. I have called and called and emailed and they always say sorry we will get that taken care of.
My next step is BBB and than legal options.
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User Replies:
Anonymous on 09/22/2009:
i_am_canadian on 09/22/2009:
What did you wait until almost two years after the incident to start pursuing legal action?
BADCOMPANY1 on 10/07/2009:
I think the statue of limitations is up for you to pursue legal action, it has been three months for me and I finally got fed up with the run around and contacted the Ohio Attorney Generals office, you could give it a try but I think it may be too late. Also, the Ohio Attorney Generals office told me that they have over a hundred complaints on this company, I also filed a complaint with the BBB and they wrote me back and said they tried to contact them three different times and they will not respond to the complaint. My question is why is the company still in business and why are they able to rip people off like this. I can't believe the business practice this company has and that they are allowed to rip off the consumer this way. Good luck to you, I hope you have some luck.
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Never receive product
Posted by on
I ordered my border and was told that it was on backorder, and I would receive it in 2 weeks. It's been six months, and I still haven't received it. My credit card was not supposed to be charged if it was on backorder, but it was charged immediately. I'm trying to get my money back, and I haven't gotten a response from them.
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Soaring Consumer on 07/02/2009:
I suggest that you contact your credit card company to see if it is still possible to dispute the charges.
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USA Wallpaper May Be A Scam Company
Posted by on
I placed an ordered and was never told the item was on backorder until I inquired. So, when I finally found out it was on back order, I cancelled the order. Now it is two months later and I have not received a refund. Since then I have found TONS of people who never received their refund as well.

So, my only conclusion is that this company is a big scam. I don't know why PayPal continues to let them do business. They have stolen my money.
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Bad Service
Posted by on
REYNOLDSBURG, OHIO -- I also will never order from USA Wallpaper again. I placed my order on 1/30/08. On 2/6/08 I got an email saying it was on backorder so I called and cancelled the order right away. I received the order on 2/16/08 anyway.

Now I can't talk to anyone there because the phone keeps going into a voice mail that is full. I am going to the BBB.
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User Replies:
Principissa on 02/18/2008:
I don't see why you are going to the BBB, you got the order and you paid for it. Did you buy the product elsewhere whilst this one was on backorder? If not then they fulfilled their end of the sale by sending you the product you paid for.
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