SANDUSKY, OHIO -- I filed the following complaint with the Better Business Bureau:
They charged my PayPal account but never shipped the merchandise. Promised refund has not been processed for nearly 60 days. I ordered a Butternut and Blue valance (made by Park Designs Model Number PRK-461-47) back in March. The USA Wallpaper customer service department notified me that the item was discontinued and out of stock. The customer service agent told me that she was not authorized to issue a refund, but that she would send the refund request to the accounting department and they would process the refund request the following month (April).
It's now May and still no refund! I have contacted the merchant again and the customer service department is unable to explain why the refund has not been issued. She again promised to send the refund request to their accounting and told me I was welcome to call back in a couple weeks to follow-up on it. According to the customer service agent I spoke to, there is no way that I can talk to directly to accounting to get the problem taken care of promptly. After three phone calls and numerous emails to the merchant, they have still not issued a refund for the merchandise that was never shipped.
OHIO -- I ordered wallpaper and they told me it was on back order. 3 weeks later it was still on backorder. This was Dec, 9 2008. I canceled the order I had used discover. I was told I would have a credit. I called when my statement came in and no credit. I called today Jan 9, 2009 and I was told it could take 1-2 billing cycles. I have never had that before. I called discover today and was told they will look into the matter. I feel like I will get a refund because I got Discover involved. I wonder if I would ever get I refund if I didn't. I think they hope people will forget and I'm sure some people do. I will write again if discover doesn't do any good but I have a feeling they will.
2419 E PERKINS AVE, OHIO -- I placed an order with USA Wallpaper and a month later called to check status of my order and they told me it was back-ordered and would be at least 2 more weeks before it even arrived at their warehouse. So I canceled. After 3 weeks and no refund I called and spoke to ** who told me 30 days after accounting receiving my paperwork I would have my refund, I called back 30 days later and was told to be patient sometimes it takes a while longer, even though clearly stated on their refund section is within one billing cycle you'll get your refund.
I have called, and E mailed countless times and spoken to **, **, ** and ** only to get the run around and lies and not have my e-mails returned. My purchase was a gift for my daughter and here I am months later no gift and no refund. USA Wallpaper and their employees are liars and thieves. They have 0 customer service, they couldn't care less that they are stealing money from people to pay their salary. DO NOT MAKE THE SAME MISTAKE I DID, THEY WILL ONLY STEAL FROM YOU AND THEN LIE, LIE AND LIE AGAIN. ** is the "sales manager".
I wish I had read reviews of this company before purchasing. I buy things online all the time and have never ever had any problem until now. I placed my order in DECEMBER 2007. They did not have the merchandise available, so I cancelled my order and was told I would receive a full refund. As of today, Sept. 21, 2009, I still have not received it. I have called and called and emailed and they always say sorry we will get that taken care of. My next step is BBB and then legal options.
I ordered my border and was told that it was on backorder, and I would receive it in 2 weeks. It's been six months, and I still haven't received it. My credit card was not supposed to be charged if it was on backorder, but it was charged immediately. I'm trying to get my money back, and I haven't gotten a response from them.
I placed an ordered and was never told the item was on backorder until I inquired. So, when I finally found out it was on back order, I cancelled the order. Now it is two months later and I have not received a refund. Since then I have found TONS of people who never received their refund as well. So, my only conclusion is that this company is a big scam. I don't know why PayPal continues to let them do business. They have stolen my money.
REYNOLDSBURG, OHIO -- I also will never order from USA Wallpaper again. I placed my order on 1/30/08. On 2/6/08 I got an email saying it was on backorder so I called and cancelled the order right away. I received the order on 2/16/08 anyway. Now I can't talk to anyone there because the phone keeps going into a voicemail that is full. I am going to the BBB.